Customer Program Manager Jobs at Ryder System with Visa Sponsorship
Customer Program Manager roles at Ryder System sit at the intersection of logistics operations and client relationship management, requiring deep industry knowledge and strong communication skills. Ryder has a consistent track record of sponsoring work visas for qualified professionals in this function, making it a realistic target for international candidates.
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Get Access To All JobsJob Description
BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE
At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!
The Operations Management Trainee ( OMT ) is an 18 to 24-month structured and comprehensive training program to develop leadership and operational knowledge. The position involves working collaboratively with different teams to gain insights into the business, processes, and strategies to align with customer retention, all facets of operational excellence, and metrics.
This position will give you a chance to utilize your problem-solving abilities to help make good business decisions for the company. With support, mentorship, and training from your managers and fellow team members, along with your willingness to relocate, you will be prepared to take the next step in a successful career. This is an amazing opportunity for a recent college graduate to start their career with a successful and stable company.
Shop Location: Louisville KY
Hours: 7:00 AM - 3:30 PM
Schedule: Monday to Friday
In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options, and performance-based annual cost of living increases, we are proud to offer:
- Comprehensive training and the ability to continue your professional development
- Regional and local Ryder resources to help guide and support
- The stability and peace of mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
- 12 weeks of paid maternity leave.
- Additional day of Paid Time Off (PTO) for Military Veterans.
Essential Functions
- Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
- Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
- Partner with Sales staff on customer calls for new business and increased customer satisfaction.
- Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
- Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
- Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
Additional Responsibilities
- Relocation within the business unit at the conclusion of the training program is required.
- Performs other duties as assigned.
Skills and Abilities
- Detail oriented with excellent follow-up practices, Required.
- Strong verbal and written communication skills, Required.
- Instills commitment to organizational goals, Required.
- Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required.
- Flexibility to operate and self-driven to excel in a fast-paced environment, Required.
- Strong mechanical skills, Required.
- Effective interpersonal skills Excellent influencing skills, Required.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required.
- Ability to work independently and as a member of a team, Required.
Qualifications
- Bachelor's Degree, Required.
- 1 year or more in customer service with issues resolution experience, Preferred.
- Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
- Basic understanding of Business Finance, controls and metrics Beginner, Required.
Job Category: Operations and Support
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
55,000
Maximum Pay Range:
56,000
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Job Description
BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE
At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933!
The Operations Management Trainee ( OMT ) is an 18 to 24-month structured and comprehensive training program to develop leadership and operational knowledge. The position involves working collaboratively with different teams to gain insights into the business, processes, and strategies to align with customer retention, all facets of operational excellence, and metrics.
This position will give you a chance to utilize your problem-solving abilities to help make good business decisions for the company. With support, mentorship, and training from your managers and fellow team members, along with your willingness to relocate, you will be prepared to take the next step in a successful career. This is an amazing opportunity for a recent college graduate to start their career with a successful and stable company.
Shop Location: Louisville KY
Hours: 7:00 AM - 3:30 PM
Schedule: Monday to Friday
In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options, and performance-based annual cost of living increases, we are proud to offer:
- Comprehensive training and the ability to continue your professional development
- Regional and local Ryder resources to help guide and support
- The stability and peace of mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
- 12 weeks of paid maternity leave.
- Additional day of Paid Time Off (PTO) for Military Veterans.
Essential Functions
- Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
- Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
- Partner with Sales staff on customer calls for new business and increased customer satisfaction.
- Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
- Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
- Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
Additional Responsibilities
- Relocation within the business unit at the conclusion of the training program is required.
- Performs other duties as assigned.
Skills and Abilities
- Detail oriented with excellent follow-up practices, Required.
- Strong verbal and written communication skills, Required.
- Instills commitment to organizational goals, Required.
- Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required.
- Flexibility to operate and self-driven to excel in a fast-paced environment, Required.
- Strong mechanical skills, Required.
- Effective interpersonal skills Excellent influencing skills, Required.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required.
- Ability to work independently and as a member of a team, Required.
Qualifications
- Bachelor's Degree, Required.
- 1 year or more in customer service with issues resolution experience, Preferred.
- Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
- Basic understanding of Business Finance, controls and metrics Beginner, Required.
Job Category: Operations and Support
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
55,000
Maximum Pay Range:
56,000
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
See all 80+ Customer Program Manager at Ryder System jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Program Manager at Ryder System roles.
Get Access To All JobsTips for Finding Customer Program Manager Jobs at Ryder System Jobs
Align your credentials to logistics operations
Ryder's Customer Program Manager roles emphasize fleet management, supply chain coordination, and client retention. Frame your resume around measurable outcomes in these areas so your profile matches what their hiring teams screen for before sponsorship conversations begin.
Research Ryder's LCA filings through DOL
The Department of Labor's public LCA disclosure data shows which job titles Ryder has filed for and at what prevailing wage levels. Cross-reference this against Customer Program Manager postings to understand how the role is classified and what salary tier to negotiate from.
Target Ryder's enterprise and fleet account divisions
Customer Program Manager openings at Ryder are concentrated in divisions managing large commercial accounts. Filtering your search to those business units puts you in front of the hiring managers most familiar with sponsoring international professionals for client-facing roles.
Use Migrate Mate to filter open roles by sponsorship
Ryder posts Customer Program Manager positions across multiple regions simultaneously, making it hard to identify which openings are actively sponsoring. Use Migrate Mate to surface and track only those roles where H-1B or Green Card sponsorship has been filed for comparable positions.
Clarify H-1B cap status before accepting an offer
If you're already in the U.S. on a valid H-1B from a previous employer, Ryder can file a cap-exempt transfer rather than waiting for the annual lottery. Confirm your current status documentation before the offer stage so the filing timeline is accurate from day one.
Build PERM readiness into your early employment plan
Ryder sponsors EB-2 and EB-3 Green Cards for this function, but PERM recruitment requirements mean the process starts well before your priority date becomes current. Start documenting your qualifications and job duties clearly in your first year to support the labor certification filing.
Customer Program Manager at Ryder System jobs are hiring across the US. Find yours.
Find Customer Program Manager at Ryder System JobsFrequently Asked Questions
Does Ryder System sponsor H-1B visas for Customer Program Managers?
Yes, Ryder System sponsors H-1B visas for Customer Program Manager roles. The company has an established pattern of filing for client-facing and operations management positions, which this role falls under. If you're already on an H-1B with another employer, Ryder can file a transfer petition without you needing to re-enter the lottery.
Which visa types does Ryder System commonly use for Customer Program Manager roles?
Ryder sponsors H-1B visas for nonimmigrant work authorization and pursues EB-2 and EB-3 Green Card pathways for longer-term employment. Customer Program Manager positions typically qualify as specialty occupations under H-1B criteria given the degree requirements in business, logistics, or a related field. Green Card sponsorship generally follows after an established employment period.
What qualifications does Ryder System expect for Customer Program Manager roles?
Ryder typically looks for a bachelor's degree in business administration, supply chain, or a related field, combined with experience managing commercial client accounts or fleet service programs. Familiarity with logistics operations, contract management, and cross-functional coordination is weighted heavily. Roles at larger account divisions may also require experience with enterprise-level service agreements.
How do I apply for Customer Program Manager jobs at Ryder System?
You can browse and apply for Customer Program Manager positions at Ryder through Migrate Mate, which filters Ryder's open roles by sponsorship eligibility so you're not wasting time on postings unlikely to support visa candidates. Ryder's application process typically involves an initial recruiter screen, followed by interviews with operations and account management leaders.
How do I plan my timeline if Ryder System is sponsoring my H-1B?
H-1B petitions are filed in April for an October 1 start under the standard cap cycle, so your offer and petition preparation need to happen by late March. If you're transferring from an existing H-1B, Ryder can file at any point in the year and you can begin work once the receipt notice is issued. USCIS premium processing reduces the approval wait to 15 business days if timing is tight.
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