Customer Program Manager Jobs at Commure with Visa Sponsorship
Customer Program Manager roles at Commure sit at the intersection of healthcare technology and client success, requiring both technical fluency and strong relationship management skills. Commure has an established track record of sponsoring work visas for this function, supporting candidates through H-1B, OPT, and other pathways.
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Get Access To All JobsAt Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.
Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.
Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
About the Role
As a Senior Account Operations Manager at Commure + Athelas, you will play a pivotal role in our Operations team, focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, and Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics and helping lead the team through the next growth phase. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.
The position is 100% remote for those NOT in the San Francisco Bay Area, but will be fully on-site for those who are local.
- Drive client growth through operational optimization and new growth initiatives
- Drive operational metrics (process throughput, defect rate, etc.)
- Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months
- Ensure the efficient and timely execution of all essential aspects of internal operations projects.
- Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.
- Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
- Breakdown complex, challenging business problems
- Own execution and outcomes
- Understand the business in-and-out to be proactive about solving emerging problems
- Act as the primary point of contact for our largest and most complex accounts, representing $1.2 - $1.5M in annual recurring revenue
- Effectively manage client relationships, ensuring satisfaction and maximizing retention
- Help junior members of the team manage their relationships by acting as an escalation point for their clients as needed
- 10-20% travel required
What You Have
- 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
- Experience leading others in client-facing roles
- Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
- Comfortable working with data and proficiency in SQL + Excel
- Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
- Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
- Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust
- Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
- Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
- Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices.
- Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.
- Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.
- Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus
Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.
Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.
Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
Compensation Range: $100K - $160K
At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.
Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.
Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
About the Role
As a Senior Account Operations Manager at Commure + Athelas, you will play a pivotal role in our Operations team, focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, and Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics and helping lead the team through the next growth phase. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.
The position is 100% remote for those NOT in the San Francisco Bay Area, but will be fully on-site for those who are local.
- Drive client growth through operational optimization and new growth initiatives
- Drive operational metrics (process throughput, defect rate, etc.)
- Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months
- Ensure the efficient and timely execution of all essential aspects of internal operations projects.
- Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.
- Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
- Breakdown complex, challenging business problems
- Own execution and outcomes
- Understand the business in-and-out to be proactive about solving emerging problems
- Act as the primary point of contact for our largest and most complex accounts, representing $1.2 - $1.5M in annual recurring revenue
- Effectively manage client relationships, ensuring satisfaction and maximizing retention
- Help junior members of the team manage their relationships by acting as an escalation point for their clients as needed
- 10-20% travel required
What You Have
- 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
- Experience leading others in client-facing roles
- Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
- Comfortable working with data and proficiency in SQL + Excel
- Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
- Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
- Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust
- Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
- Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
- Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices.
- Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.
- Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.
- Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus
Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.
Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.
Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
Compensation Range: $100K - $160K
See all 25+ Customer Program Manager at Commure jobs
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Get Access To All JobsTips for Finding Customer Program Manager Jobs at Commure Jobs
Frame Your Healthcare Tech Experience Clearly
Commure operates in clinical workflow software, so position your background around SaaS customer success, implementation, or program management in regulated or healthcare-adjacent environments. Generic account management experience reads as a weaker fit for this function.
Verify Your LCA Is Role-Specific During Offer Review
Before signing, confirm the Labor Condition Application your employer files with DOL names your exact job title and worksite. A Customer Program Manager assigned to client sites may trigger multiple LCA filings if work locations vary across states.
Build a Specialty Occupation Evidence File Early
USCIS scrutinizes Customer Program Manager petitions more than engineering roles. Compile syllabi, transcripts, and a degree equivalency letter now if your qualification is a three-year degree or outside business, information systems, or a directly related field.
Use Migrate Mate to Surface Active Openings Quickly
Browse verified Customer Program Manager listings at Commure through Migrate Mate, which filters roles by visa sponsorship type so you're only seeing positions where sponsorship is confirmed rather than assumed or listed ambiguously.
Negotiate Start Dates Around Cap-Subject Filing Windows
If Commure extends an offer requiring H-1B sponsorship and you lack an existing cap-exempt status, align your proposed start date to October 1, when approved cap-subject petitions first take effect, to avoid leaving the company short-staffed during processing.
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Find Customer Program Manager at Commure JobsFrequently Asked Questions
Does Commure sponsor H-1B visas for Customer Program Managers?
Yes, Commure sponsors H-1B visas for Customer Program Manager roles. Because this function is classified as a specialty occupation requiring a relevant bachelor's degree or higher, it qualifies under H-1B requirements. Candidates without an existing H-1B will need to enter the annual lottery, with petitions filed in April and employment starting October 1 if selected.
Which visa types are commonly used for Customer Program Manager roles at Commure?
Commure supports H-1B, F-1 OPT and CPT, TN, and employment-based Green Card pathways including EB-2 and EB-3 for this role. F-1 candidates often start on OPT and transition to H-1B sponsorship. Canadian and Mexican nationals may qualify for TN status under the NAFTA successor agreement if their degree and role meet the relevant professional category.
What qualifications and experience does Commure expect for Customer Program Manager roles?
Commure typically looks for candidates with experience managing enterprise software implementations or complex client programs, ideally in healthcare IT or a similarly regulated SaaS environment. A bachelor's degree in business, information systems, healthcare administration, or a related field is standard. Demonstrating cross-functional coordination skills and familiarity with clinical workflows strengthens your application significantly.
How do I apply for Customer Program Manager jobs at Commure?
You can find and apply for Customer Program Manager openings at Commure through Migrate Mate, which lists roles with confirmed visa sponsorship so you avoid applying to positions that exclude international candidates. Review the role requirements carefully, tailor your resume to highlight program delivery and client outcomes in technology environments, and apply directly through the listing.
How do I plan my timeline if Commure is sponsoring my H-1B for this role?
If you're starting on F-1 OPT, your employer must file your H-1B registration in March for the April lottery. If selected, USCIS targets a decision before October 1, when the new fiscal year begins. Premium processing is available and reduces the adjudication window to roughly 15 business days, which matters if your OPT end date is close.
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