Customer Program Manager Jobs at Michaels Stores with Visa Sponsorship
Customer Program Manager jobs at Michaels Stores sit at the intersection of retail operations and client-facing strategy, overseeing program delivery for one of the largest arts and crafts retailers in the U.S. Michaels has a track record of sponsoring work visas for qualified program management professionals across multiple visa categories.
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Get Access To All JobsINTRODUCTION
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
ROLE AND RESPONSIBILITIES
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
- Plan and lead the execution of class and in-store events in accordance with Company programs.
- Lead the omnichannel processes.
- Manage and execute shrink and safety programs.
- Assist with cash reconciliation and bank deposits.
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
- Assist with the onboarding of new Team Members.
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development.
- Serve as Manager on Duty (MOD).
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others.
- Acknowledge customers, help locate the product and provide solutions.
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
- Cross train in Custom Framing selling and production.
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
BASIC QUALIFICATIONS
- Retail management experience preferred.
PREFERRED QUALIFICATIONS
Physical Requirements
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
WORK ENVIRONMENT
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
LOCATION
Store - LAKE CHARLES, LA
OTHER
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
INTRODUCTION
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
ROLE AND RESPONSIBILITIES
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
- Plan and lead the execution of class and in-store events in accordance with Company programs.
- Lead the omnichannel processes.
- Manage and execute shrink and safety programs.
- Assist with cash reconciliation and bank deposits.
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
- Assist with the onboarding of new Team Members.
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development.
- Serve as Manager on Duty (MOD).
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others.
- Acknowledge customers, help locate the product and provide solutions.
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
- Cross train in Custom Framing selling and production.
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
BASIC QUALIFICATIONS
- Retail management experience preferred.
PREFERRED QUALIFICATIONS
Physical Requirements
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
WORK ENVIRONMENT
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
LOCATION
Store - LAKE CHARLES, LA
OTHER
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
See all 80+ Customer Program Manager Jobs at Michaels Stores
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Program Manager Jobs at Michaels Stores.
Get Access To All JobsTips for Finding Customer Program Manager Jobs at Michaels Stores
Frame your credentials around retail program delivery
Michaels prioritizes candidates who can demonstrate measurable outcomes in customer program management, loyalty initiatives, or vendor programs. Tailor your resume to show how your work directly improved customer retention or program performance in a retail or consumer-facing environment.
Target Michaels roles that align with your visa category
Michaels sponsors H-1B, TN, and OPT candidates, but not every open role is flagged for sponsorship. Search specifically for Customer Program Manager postings that include sponsorship language, and cross-reference DOL Labor Condition Application disclosures to confirm active filings for this job title.
Use Migrate Mate to filter sponsorship-eligible openings
Michaels posts Customer Program Manager roles across multiple channels, making it hard to identify which are open to sponsored candidates. Use Migrate Mate to filter Michaels listings by visa type so you only apply to roles where your immigration status is already accounted for.
Clarify OPT and CPT timelines before your first interview
If you're on F-1 OPT, Michaels' HR will need to confirm your work authorization end date early in the process. Know your STEM OPT extension eligibility and have your EAD expiration date ready, since retail hiring cycles can run six to ten weeks.
Understand how Michaels structures H-1B filing timing
For cap-subject H-1B candidates, Michaels must register you in the USCIS lottery in March for an October 1 start date. If you're interviewing in summer or fall, ask HR directly whether they'll file in the next registration window or use cap-exempt routes.
Prepare for a specialty occupation justification for your role
H-1B approval for a Customer Program Manager role requires demonstrating it qualifies as a specialty occupation under USCIS standards. Gather documentation showing the position requires at least a bachelor's degree in a specific field such as business, marketing, or a related discipline.
Frequently Asked Questions
Does Michaels Stores sponsor H-1B visas for Customer Program Managers?
Yes, Michaels Stores does sponsor H-1B visas for Customer Program Manager roles. Sponsorship is not automatic for every open position, so it's worth confirming with the recruiter early in the process. Michaels has filed H-1B Labor Condition Applications for program management functions, and DOL LCA disclosure data is publicly searchable if you want to verify activity for this specific job title before applying.
Which visa types does Michaels Stores commonly use for Customer Program Manager roles?
Michaels Stores sponsors several visa categories for Customer Program Manager positions, including H-1B for specialty occupation workers, TN visas for Canadian and Mexican nationals in qualifying professional categories, and F-1 OPT and CPT for students completing degrees in business, marketing, or related fields. Green Card sponsorship through EB-2 or EB-3 PERM labor certification is also available for longer-tenured employees in this function.
What qualifications does Michaels Stores expect for a Customer Program Manager role?
Michaels typically looks for a bachelor's degree in business, marketing, or a closely related field, combined with hands-on experience managing customer-facing programs, loyalty initiatives, or retail vendor relationships. Program management certifications and demonstrated ability to work cross-functionally with merchandising and operations teams strengthen your candidacy. Retail industry experience is valued but not always required if your program management background is strong.
How do I apply for Customer Program Manager jobs at Michaels Stores?
You can search for Customer Program Manager openings on the Michaels Stores careers page and apply directly through their applicant tracking system. For sponsored roles specifically, Migrate Mate aggregates Michaels listings and lets you filter by visa type, so you can identify which postings are open to candidates who need work authorization before spending time on a full application.
How do I plan my timeline if I need H-1B sponsorship for a Michaels Stores role?
The H-1B cap registration window opens each March, and approved petitions take effect October 1. If you receive an offer outside that window and are not already on H-1B status, discuss with Michaels HR whether they will hold your start date or whether a change of status from OPT is feasible. Building at least six to eight months of lead time into your job search gives you the most flexibility.