Customer Program Manager Jobs at Deloitte with Visa Sponsorship
Customer Program Manager roles at Deloitte sit at the intersection of client delivery and long-term account strategy, typically requiring deep consulting experience and client-facing leadership. Deloitte has a well-established visa sponsorship infrastructure and regularly supports international candidates across multiple nonimmigrant and immigrant visa categories for this function.
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Get Access To All JobsPatient Services Technical Manager
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Recruiting for this role ends on June 26, 2026
Work you'll do
As a Patient Services Technical Manager specializing in our Customer practice, you will play a pivotal role in helping Patient Services clients achieve their transformation goals. Leveraging your expertise in patient services, you will interface between pharmaceutical, biotech or medical device clients and cross-functional implementation teams to identify and implement digital health solutions that improve patient outcomes. You will design, implement and optimize patient support programs, define project roadmaps and provide product and industry insights to deliver innovative solutions.
The ideal candidate will be curious, analytical, and confident with a natural drive to exceed immediate project requirements and overcome obstacles. A genuine passion for the life sciences industry, combined with relationship-building, leadership, and communication skills will be critical to success. Candidates should be energized by continuous personal improvement, proactively seeking out new skills and perspectives, exhibiting openness to coaching from senior colleagues, and contributing to the development of junior staff.
You will lead and deliver small engagements, or components of large, complex engagements for healthcare clients. Typical engagements include process improvement, operating model design, competitor benchmarking, cost transformation, customer and product innovation, and growth strategy development. Using a combination of direct management and hands-on delivery, you will craft solutions for clients, guide and oversee the quality of your team's deliverables and recommendations and manage day-to-day stakeholder relationships. Managers will contribute to Deloitte's thought leadership, play a significant role in business development activities, and own responsibility for the development of junior staff.
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Required Qualifications
- Bachelor's degree in Computer Science, Healthcare Administration, Life Sciences or related field
- 6 years of experience in Healthcare and/or Life Sciences Patient Services Consulting
- Life Sciences Cloud Certification
- 1 year of experience utilizing AI platforms like Chat GPT / Grok / Anthropic to conduct research and as an aid for creating presentations and project documentation
- 4 years of experience with Patient Data platforms and familiarity with connectivity to platforms like data bricks
- 4 years of experience Patient CRM platforms; Salesforce, Veeva
- 4 years of experience with PAP, Copay and/or Adherence Programs for a pharmaceutical manufacturer or patient services hub provider
- 6 years of experience using Microsoft Suite (Word, Excel, Power Point) to develop and deliver professional-quality documents, reports and presentations to client stakeholders and executive level leaders
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available.
Preferred Qualifications
- Advanced degree (e.g., MHA, MBA)
- SQL, Power BI, Tableau data analytics skills preferred
- Experience coordinating with globally located teams
- Salesforce System Architect, Salesforce Application Architect, or other relevant Salesforce certifications
- Experience implementing Salesforce Health Cloud or Life Sciences Cloud
- SAFe, PMP, PMI, or Agile certifications
- Experience defining personas, user journeys, and product features for life sciences patient services clients
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 - $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Customer_US
SS_US
Patient Services Technical Manager
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Recruiting for this role ends on June 26, 2026
Work you'll do
As a Patient Services Technical Manager specializing in our Customer practice, you will play a pivotal role in helping Patient Services clients achieve their transformation goals. Leveraging your expertise in patient services, you will interface between pharmaceutical, biotech or medical device clients and cross-functional implementation teams to identify and implement digital health solutions that improve patient outcomes. You will design, implement and optimize patient support programs, define project roadmaps and provide product and industry insights to deliver innovative solutions.
The ideal candidate will be curious, analytical, and confident with a natural drive to exceed immediate project requirements and overcome obstacles. A genuine passion for the life sciences industry, combined with relationship-building, leadership, and communication skills will be critical to success. Candidates should be energized by continuous personal improvement, proactively seeking out new skills and perspectives, exhibiting openness to coaching from senior colleagues, and contributing to the development of junior staff.
You will lead and deliver small engagements, or components of large, complex engagements for healthcare clients. Typical engagements include process improvement, operating model design, competitor benchmarking, cost transformation, customer and product innovation, and growth strategy development. Using a combination of direct management and hands-on delivery, you will craft solutions for clients, guide and oversee the quality of your team's deliverables and recommendations and manage day-to-day stakeholder relationships. Managers will contribute to Deloitte's thought leadership, play a significant role in business development activities, and own responsibility for the development of junior staff.
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Required Qualifications
- Bachelor's degree in Computer Science, Healthcare Administration, Life Sciences or related field
- 6 years of experience in Healthcare and/or Life Sciences Patient Services Consulting
- Life Sciences Cloud Certification
- 1 year of experience utilizing AI platforms like Chat GPT / Grok / Anthropic to conduct research and as an aid for creating presentations and project documentation
- 4 years of experience with Patient Data platforms and familiarity with connectivity to platforms like data bricks
- 4 years of experience Patient CRM platforms; Salesforce, Veeva
- 4 years of experience with PAP, Copay and/or Adherence Programs for a pharmaceutical manufacturer or patient services hub provider
- 6 years of experience using Microsoft Suite (Word, Excel, Power Point) to develop and deliver professional-quality documents, reports and presentations to client stakeholders and executive level leaders
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available.
Preferred Qualifications
- Advanced degree (e.g., MHA, MBA)
- SQL, Power BI, Tableau data analytics skills preferred
- Experience coordinating with globally located teams
- Salesforce System Architect, Salesforce Application Architect, or other relevant Salesforce certifications
- Experience implementing Salesforce Health Cloud or Life Sciences Cloud
- SAFe, PMP, PMI, or Agile certifications
- Experience defining personas, user journeys, and product features for life sciences patient services clients
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 - $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Customer_US
SS_US
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Get Access To All JobsTips for Finding Customer Program Manager Jobs at Deloitte Jobs
Frame your credentials around client delivery outcomes
Deloitte evaluates Customer Program Managers on measurable client impact, not just project coordination. Before applying, document specific engagement outcomes, revenue retained, or program milestones you led. Generic resumes stall at the screening stage for this function.
Target Deloitte's industry-aligned practice areas directly
Deloitte organizes Customer Program Manager hiring through sector-specific practices like Government and Public Services, Financial Services, and Technology. Applying through a matched industry vertical gives your application more internal routing weight than applying through a general search.
Search open Customer Program Manager roles on Migrate Mate
Migrate Mate filters Deloitte's Customer Program Manager openings by visa sponsorship type, so you can identify which roles are actively accepting H-1B, E-3, or other sponsored candidates before you invest time in the application process.
Clarify your visa category before the offer stage
Deloitte sponsors multiple visa types for this role, including H-1B, H-1B1, E-3, and employment-based Green Card pathways. Knowing which category applies to your nationality lets you ask precise questions during recruiter calls and avoids delays once an offer is extended.
Understand where LCA filing fits in Deloitte's process
For H-1B and E-3 hires, Deloitte's legal team files a Labor Condition Application with the DOL before your petition reaches USCIS. This step takes place after offer acceptance, so build at least two to four weeks into your start date expectations to account for it.
Account for H-1B cap timing if you need a new petition
If you're not currently in H-1B status, Deloitte can only file a cap-subject petition during USCIS's annual registration window, typically in March, with employment starting October 1 at the earliest. Plan your job search timeline around this constraint to avoid a six-to-twelve-month gap.
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Find Customer Program Manager at Deloitte JobsFrequently Asked Questions
Does Deloitte sponsor H-1B visas for Customer Program Managers?
Yes, Deloitte sponsors H-1B visas for Customer Program Manager roles. Deloitte has an established immigration support infrastructure and works with legal counsel to handle LCA filings with the DOL and petition submissions to USCIS. If you're subject to the H-1B cap, timing your application around the annual March registration window is essential, as employment under a new cap-subject petition cannot begin before October 1.
How do I apply for Customer Program Manager jobs at Deloitte?
Applications go through Deloitte's careers portal, where roles are listed by service line and industry practice. Tailoring your application to a specific practice area, such as Technology or Financial Services, increases visibility with the relevant hiring team. You can also browse open Customer Program Manager positions at Deloitte filtered by visa sponsorship type on Migrate Mate before applying directly.
Which visa types does Deloitte sponsor for Customer Program Manager roles?
Deloitte sponsors H-1B, H-1B1, and E-3 visas for nonimmigrant work authorization, covering candidates from countries including Australia and Singapore. For longer-term pathways, Deloitte also supports EB-2 and EB-3 employment-based Green Card sponsorship, which typically involves PERM labor certification filed with the DOL before the immigrant petition proceeds to USCIS.
What qualifications does Deloitte expect for Customer Program Manager roles?
Deloitte typically looks for candidates with a bachelor's degree in a relevant field such as business, management, or information systems, combined with demonstrated experience managing client-facing programs in a consulting or professional services environment. Familiarity with structured program governance, stakeholder communication, and client account management is expected. Prior consulting firm experience or industry certifications like PMP can strengthen your candidacy for more senior openings.
How do I navigate the sponsorship timeline after receiving an offer from Deloitte?
After an offer is extended, Deloitte's immigration team initiates the visa process, starting with an LCA filing with the DOL for H-1B and E-3 cases. From offer acceptance to an approved petition and authorized start date, expect at least two to three months under standard processing, or a few weeks faster with USCIS premium processing. Confirm your current visa status early so Deloitte's counsel can identify the correct petition type and avoid unnecessary delays.
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