Customer Program Manager Jobs at McDonald's with Visa Sponsorship

INTRODUCTION

Every great team has one thing in common…an exceptional coach. At Snay Family Restaurants, our head coach has the role of General Manager. Our general managers operate multi-million dollar restaurants and drive the success of the Snay Family brand as the BEST McDonald's restaurants.

Salary Based on Experience

Perks & Benefits

• Up to $8,000 annually in Bonus Potential
• Paid sick leave, paid holidays, paid vacation days each year (*amount depends on tenure)
• Laptop, company phone, company credit card & manager outings
• Full-time position
• Free meals during your shift
• Tuition reimbursement & educational assistance
• Opportunities for career advancement
• English classes to improve your language skills at no cost
• A culture that encourages teamwork and community involvement
• Stability in a company that is continuously growing
• Medical, dental, and vision insurance available
• Same-day pay available

QUALIFICATIONS

• Minimum of 2 years of general manager experience in a fast-paced, high-volume QSR concept or quick casual environment.
• Hamburger University diploma is required for any former or relocating McDonald’s general managers.
• Experience in driving sales and guest counts, profit and loss, and increasing guest satisfaction.
• Ability to teach and train side-by-side with your team to develop your staff - not only are you effective at delegating responsibilities, but you also roll up your sleeves and lead by example to get the job done.
• Open availability and flexible scheduling around the needs of the restaurant, including availability on weekdays, nights, and weekends. We operate restaurants 364 days a year.
• Demonstrate excellent time management skills and the ability to handle multiple priorities in a fast-paced environment.
• P.O.S. and Microsoft Office computer skills including Word and Excel.
• Valid driver’s license.

Responsibilities:

This role is vital in the restaurant and each day in our restaurants presents unique experiences, and no two days are ever the same, but typically, every day involves the following responsibilities:

• Drive sales and guest counts, while also monitoring service times, to give our guests the quick service they expect from our restaurants.
• Deliver excellent customer service, and coach and motivate your team to do the same.
• Oversee profit and loss by following cash control, maintaining inventory, scheduling labor, reviewing financials, and taking ownership of results.
• Motivate, train, and develop outstanding team members. Prepare your team for success by teaching and training everyday operations, while partnering with the operations supervisor for succession planning and talent development.

QUALITIES:

To be successful in this position, you’ll need to possess some key qualities including:

• Ridiculously strong people skills. People (guests and employees) are the foundation of our business. You will spend 98% of your time serving, coaching, training, inspiring, leading, and developing an amazingly diverse group of PEOPLE.
• High standards, the highest standards in the industry. McDonald’s became the most successful restaurant franchise in history because we believe in standards. We live and breathe quality, service, cleanliness, and value because it matters, and it is a huge part of what makes us great.
• Aspirations to Impress Every Guest, Every Time. Our guests are our business. A successful general manager will strive to make our guests feel glad they chose to visit one of our McDonald’s restaurants, while also coaching their team to do the same.
• High-level communication skills. An ability to communicate professionally, clearly, and in a friendly tone.
• Strive for constant improvement. Willing to challenge yourself to learn more and be better every single day.

LEARNING:

At Snay Family Restaurants, we are committed to providing training that will help you develop through real-life experiences and learn valuable skills that will guide you toward a successful career and life. Skills that you will learn, practice, and perfect in our restaurants include:

• Communication skills that foster positive engagements with our guests
• Empowerment that allows you to make important decisions that will impress every guest.
• Exposure to different aspects of business management such as sales, marketing, and inventory.
• Teamwork.
• How to quickly process information to allow you to make decisions in a fast-paced environment.

YOU:

We think our family would be a great fit for you if:

• You enjoy working in a fast-paced, goal-oriented environment with people who are like you.
• You like to be social and engage with many different people, including guests, Snay Family team members, and people in your community.
• You enjoy working both independently to improve your skills and together in a team to achieve goals.
• You want to be part of something great and feel that your efforts are making an impact in your community.
• You are seeking a job that provides numerous benefits including flexible schedules & financial assistance towards your college tuition.

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.