Customer Service Management Jobs at Mohawk Industries with Visa Sponsorship
Mohawk Industries hires Customer Service Management professionals to lead client-facing operations across its flooring and home products divisions. The company has a consistent track record of sponsoring international talent for these roles, supporting candidates through multiple visa pathways from OPT through permanent residency.
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Get Access To All JobsINTRODUCTION
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
ROLE AND RESPONSIBILITIES
The National Accounts Specialist is an established performer who works to facilitate and support customer relations, projects, and other initiatives of the National Accounts sales function. This role will be responsible for ensuring positive business relationships by organizing effective and efficient communication between the National Accounts sales teams, customers, and other cross-functional departments.
- Primary contact for National Account customers to provide overall day-to-day support.
- Collaborate with the sales team to develop and implement strategic plans for the National Accounts function.
- Proactively monitor and assess accounts for program and process improvement opportunities.
- Prepare and analyze sales, inventory, pricing, and account reports to assist leadership with account decisions.
- Assist with preparing sales presentations used by National Accounts sales teams.
- Work cross-functionally with internal teams such as Supply Chain, Inventory Management, Credit, etc., as the liaison for assigned National Accounts to resolve issues, including delivery discrepancies, delinquencies, and inventory issues.
- Work with the National Account sales team to communicate account expectations, specifications, pricing, and inventory availability.
- Maintain and update the system to ensure up-to-date customer information.
- Perform other duties as needed.
BASIC QUALIFICATIONS
- Bachelors degree in a related field preferred.
- 2-4 years relevant experience OR equivalent combination of education and experience.
- Experience in SAP preferred.
- Experience in sales support preferred.
PREFERRED QUALIFICATIONS
- Demonstrates strong knowledge of technical, process, and business principles as well as industry practices and standards.
- Excellent communication, problem-solving, and organizational skills.
- Able to multitask, prioritize, and manage time effectively.
- High level of integrity and discretion in handling sensitive and confidential data.
- Proficient in using Microsoft Office Suite products.
OTHER PERTINENT JOB INFORMATION
- The ability to lift 50 pounds regularly.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.
INTRODUCTION
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
ROLE AND RESPONSIBILITIES
The National Accounts Specialist is an established performer who works to facilitate and support customer relations, projects, and other initiatives of the National Accounts sales function. This role will be responsible for ensuring positive business relationships by organizing effective and efficient communication between the National Accounts sales teams, customers, and other cross-functional departments.
- Primary contact for National Account customers to provide overall day-to-day support.
- Collaborate with the sales team to develop and implement strategic plans for the National Accounts function.
- Proactively monitor and assess accounts for program and process improvement opportunities.
- Prepare and analyze sales, inventory, pricing, and account reports to assist leadership with account decisions.
- Assist with preparing sales presentations used by National Accounts sales teams.
- Work cross-functionally with internal teams such as Supply Chain, Inventory Management, Credit, etc., as the liaison for assigned National Accounts to resolve issues, including delivery discrepancies, delinquencies, and inventory issues.
- Work with the National Account sales team to communicate account expectations, specifications, pricing, and inventory availability.
- Maintain and update the system to ensure up-to-date customer information.
- Perform other duties as needed.
BASIC QUALIFICATIONS
- Bachelors degree in a related field preferred.
- 2-4 years relevant experience OR equivalent combination of education and experience.
- Experience in SAP preferred.
- Experience in sales support preferred.
PREFERRED QUALIFICATIONS
- Demonstrates strong knowledge of technical, process, and business principles as well as industry practices and standards.
- Excellent communication, problem-solving, and organizational skills.
- Able to multitask, prioritize, and manage time effectively.
- High level of integrity and discretion in handling sensitive and confidential data.
- Proficient in using Microsoft Office Suite products.
OTHER PERTINENT JOB INFORMATION
- The ability to lift 50 pounds regularly.
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Mohawk Industries Jobs
Align your credentials to flooring industry terminology
Mohawk operates in flooring, tile, and carpet manufacturing, not traditional fashion retail. Frame your customer service management experience around B2B client relationships, dealer networks, or distribution channels rather than consumer-facing retail, since that's the context their hiring managers recognize.
Target roles that combine operations and client oversight
Mohawk's Customer Service Management openings frequently require oversight of order management systems and cross-functional coordination with logistics teams. Highlighting experience with ERP platforms or supply chain-adjacent service functions improves your fit score significantly over general management backgrounds.
Confirm your OPT authorization covers the full interview timeline
Mohawk's hiring process for management roles can span several weeks across multiple interview rounds. If you're on F-1 OPT, verify your remaining authorization window covers the expected offer and onboarding period before your first application submission.
Ask directly about LCA filing timelines during the offer stage
For H-1B transfers or new filings, your employer must file a Labor Condition Application with DOL before USCIS receives the petition. Clarify with Mohawk's HR team how far in advance they initiate this step so your start date planning stays realistic.
Browse open Customer Service Management roles through Migrate Mate
Mohawk posts Customer Service Management positions across multiple locations and business units. Use Migrate Mate to filter current openings by visa sponsorship eligibility so you're only investing time in roles actively open to international candidates.
Prepare a PERM-ready employment history record early
If you're targeting long-term permanent residency through EB-2 or EB-3 sponsorship, document every previous employer, job title, and date precisely. PERM applications require detailed work history, and gaps or inconsistencies can delay DOL certification substantially.
Customer Service Management at Mohawk Industries jobs are hiring across the US. Find yours.
Find Customer Service Management at Mohawk Industries JobsFrequently Asked Questions
Does Mohawk Industries sponsor H-1B visas for Customer Service Managements?
Yes, Mohawk Industries sponsors H-1B visas for Customer Service Management roles. The company has an established pattern of filing H-1B petitions for management-level positions, including transfers from F-1 OPT. If you're approaching the end of your OPT period, Mohawk's HR team can initiate the H-1B petition process ahead of the cap registration window each March.
How do I apply for Customer Service Management jobs at Mohawk Industries?
Applications go through Mohawk's careers portal, where Customer Service Management roles are listed by location and business unit. You can also browse visa-sponsorship-eligible openings specifically through Migrate Mate, which filters Mohawk's active postings by sponsorship type. Tailor your resume to highlight B2B service operations, team leadership, and any experience with flooring, building products, or distribution environments.
Which visa types does Mohawk Industries commonly use for Customer Service Management roles?
Mohawk sponsors multiple visa categories for Customer Service Management positions, including H-1B, F-1 OPT, F-1 CPT, TN, EB-2, and EB-3. H-1B is the most common path for full-time management hires transitioning off OPT. TN is available to qualifying Canadian and Mexican nationals in eligible occupational categories. EB-2 and EB-3 are used for candidates Mohawk supports through the permanent residency process.
What qualifications does Mohawk Industries expect for Customer Service Management roles?
Most Customer Service Management roles at Mohawk require a bachelor's degree in business, operations, or a related field, combined with direct experience managing service teams or client accounts. Familiarity with order management systems and cross-functional coordination with logistics or sales is frequently cited. Experience in manufacturing, building materials, or wholesale distribution is a practical differentiator over general retail management backgrounds.
How long does the visa sponsorship process take when joining Mohawk Industries?
Timeline depends on the visa type. F-1 OPT authorization is immediate if already approved. An H-1B transfer for candidates already in H-1B status can be filed with portability rights, allowing you to start once USCIS issues a receipt notice. New H-1B cap filings follow the April 1 start date cycle. PERM-based Green Card sponsorship through EB-2 or EB-3 typically takes two or more years from initiation to approval.
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