Customer Service Management Jobs at Centennial Bank with Visa Sponsorship
Centennial Bank hires Customer Service Management professionals to lead branch operations, oversee service teams, and drive client retention across its community banking network. The bank has a track record of sponsoring international talent for management roles, making it a realistic target if you're pursuing U.S. work authorization in financial services.
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Get Access To All JobsGENERAL DESCRIPTION OF POSITION
The Customer Service Representative (CSR) (Float) is responsible for retaining existing relationships and establishing new deposit accounts by branch goals. This position is responsible for safeguarding the bank assets assigned to them and contributing to the bank's growth by promoting and cross-selling bank products and services. The Customer Service Representative (CSR) (Float) involves floating or traveling to different branch locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
-
Responsible for opening all consumer and business accounts and services. This duty is performed as needed.
-
Complies with all applicable regulations, policies and procedures. This duty is performed daily.
-
Assess customer needs and cross sell appropriate products and services. This duty is performed daily.
-
Functions as Teller, Sr. Teller or Teller Supervisor. This duty is performed as needed.
-
Supports and contributes to the attainment of branch goals. This duty is performed daily.
-
Refers new business to company subsidiaries, such as insurance, mortgage and brokerage. This duty is performed as needed.
-
Resolves customer concerns and ensures effective and long term problem resolution. This duty is performed daily.
-
Develops and builds customer loyalty. This duty is performed daily.
-
Follows up on referrals made by other team members. This duty is performed as needed.
-
Assists with loan origination and processing as needed. This duty is performed as needed.
-
Answers customer inquiries relating to products, rates and services. This duty is performed daily.
-
Provides ancillary services such as notary services. This duty is performed as needed.
-
Responsible for tracking and monitoring of all required documentation. This duty is performed daily.
-
Maintains positive, friendly and professional attitude and appearance. This duty is performed daily.
-
Adheres to work schedules. This duty is performed daily.
-
May be required to work an alternative location within the region or market. This duty is performed as needed.
-
The ability to work in a constant state of alertness and in a safe manner. This duty is performed daily.
-
Completes required BSA/AML training and other compliance training as assigned. This duty is performed quarterly.
-
Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
SOFTWARE SKILLS REQUIRED
Basic: 10-Key, Payroll Systems, Word Processing/Typing
WORKING CONDITIONS
Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
ADDITIONAL INFORMATION
Required Proficiencies:
- Employee must be available to float between work locations as needed
- Sales ability in banking or related field
- General banking product knowledge
This position requires frequent use of a vehicle during and sometimes after business hours to perform the required duties of the job. Therefore, this position is classified as a safety sensitive position.
GENERAL DESCRIPTION OF POSITION
The Customer Service Representative (CSR) (Float) is responsible for retaining existing relationships and establishing new deposit accounts by branch goals. This position is responsible for safeguarding the bank assets assigned to them and contributing to the bank's growth by promoting and cross-selling bank products and services. The Customer Service Representative (CSR) (Float) involves floating or traveling to different branch locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
-
Responsible for opening all consumer and business accounts and services. This duty is performed as needed.
-
Complies with all applicable regulations, policies and procedures. This duty is performed daily.
-
Assess customer needs and cross sell appropriate products and services. This duty is performed daily.
-
Functions as Teller, Sr. Teller or Teller Supervisor. This duty is performed as needed.
-
Supports and contributes to the attainment of branch goals. This duty is performed daily.
-
Refers new business to company subsidiaries, such as insurance, mortgage and brokerage. This duty is performed as needed.
-
Resolves customer concerns and ensures effective and long term problem resolution. This duty is performed daily.
-
Develops and builds customer loyalty. This duty is performed daily.
-
Follows up on referrals made by other team members. This duty is performed as needed.
-
Assists with loan origination and processing as needed. This duty is performed as needed.
-
Answers customer inquiries relating to products, rates and services. This duty is performed daily.
-
Provides ancillary services such as notary services. This duty is performed as needed.
-
Responsible for tracking and monitoring of all required documentation. This duty is performed daily.
-
Maintains positive, friendly and professional attitude and appearance. This duty is performed daily.
-
Adheres to work schedules. This duty is performed daily.
-
May be required to work an alternative location within the region or market. This duty is performed as needed.
-
The ability to work in a constant state of alertness and in a safe manner. This duty is performed daily.
-
Completes required BSA/AML training and other compliance training as assigned. This duty is performed quarterly.
-
Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
SOFTWARE SKILLS REQUIRED
Basic: 10-Key, Payroll Systems, Word Processing/Typing
WORKING CONDITIONS
Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
ADDITIONAL INFORMATION
Required Proficiencies:
- Employee must be available to float between work locations as needed
- Sales ability in banking or related field
- General banking product knowledge
This position requires frequent use of a vehicle during and sometimes after business hours to perform the required duties of the job. Therefore, this position is classified as a safety sensitive position.
See all 30+ Customer Service Management at Centennial Bank jobs
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Centennial Bank Jobs
Frame Your Credentials Around Regulatory Compliance
Community banks like Centennial Bank operate under strict federal and state banking regulations. Highlight any experience with BSA, AML, or customer complaint resolution frameworks on your resume. USCIS scrutinizes specialty occupation claims, so connecting your degree directly to compliance-heavy management functions strengthens your H-1B petition.
Target Branch Manager Pipeline Roles First
Centennial Bank's Customer Service Management openings frequently sit within its branch network rather than corporate offices. Applying to branch-level supervisory roles gives you a cleaner entry point and a direct reporting structure that simplifies the employer's sponsorship paperwork compared to matrix-managed corporate positions.
Search Verified Sponsoring Employers on Migrate Mate
Before applying broadly, use Migrate Mate to filter Customer Service Management openings at banks that have an active sponsorship history. This narrows your list to employers who've navigated the H-1B or Green Card process before, saving you from pursuing roles where sponsorship willingness is unclear.
Clarify Sponsorship Intent Before the Final Interview Round
Banking hiring cycles at community institutions can move slower than at large national banks. Raise sponsorship requirements after your first-round interview but before the offer stage. Centennial Bank's HR teams typically need time to engage outside immigration counsel, so early disclosure prevents delays that could cost you the role.
Understand How OPT Cap-Gap Affects Your Start Date
If you're transitioning from F-1 OPT to H-1B, the cap-gap provision extends your work authorization through September 30 of the lottery year if your H-1B is selected and your I-20 is timely extended. Confirm with your designated school official before your Centennial Bank start date is finalized.
Prepare for PERM Labor Market Tests Early for Green Card Paths
EB-2 and EB-3 sponsorship at a bank like Centennial Bank requires the employer to complete a DOL PERM labor market test before filing your immigrant petition. This process typically takes 12 to 18 months. Raise long-term sponsorship interest during offer negotiations so HR can assess whether the timeline aligns with business needs.
Customer Service Management at Centennial Bank jobs are hiring across the US. Find yours.
Find Customer Service Management at Centennial Bank JobsFrequently Asked Questions
Does Centennial Bank sponsor H-1B visas for Customer Service Managements?
Yes, Centennial Bank has sponsored H-1B visas for Customer Service Management roles. Community banks in the U.S. can petition USCIS for H-1B workers in positions that qualify as specialty occupations, which typically requires a direct connection between the role's responsibilities and a specific degree field such as finance, business administration, or a related discipline.
How do I apply for Customer Service Management jobs at Centennial Bank?
You can browse open Customer Service Management positions at Centennial Bank directly through Migrate Mate, which lists roles with confirmed sponsorship activity. When applying, tailor your resume to highlight team leadership experience, client relationship management, and any exposure to banking compliance frameworks. Centennial Bank's branch-focused structure means most hiring decisions happen at the regional level, so connecting with a local branch contact can accelerate your application.
Which visa types does Centennial Bank commonly use for Customer Service Management roles?
Centennial Bank has used H-1B, F-1 OPT, F-1 CPT, TN, J-1, and employment-based Green Card categories including EB-2 and EB-3 for its workforce. For Customer Service Management specifically, H-1B is the most common nonimmigrant route for mid-career professionals, while F-1 OPT often serves as the bridge for recent graduates entering supervisory training programs at the bank.
What qualifications does Centennial Bank typically expect for Customer Service Management positions?
Most Customer Service Management openings at Centennial Bank require a bachelor's degree in business, finance, or a closely related field, combined with supervisory or team leadership experience in a banking or financial services environment. Familiarity with retail banking products, branch operations, and customer escalation handling is commonly expected. Bilingual candidates, particularly Spanish speakers, are often an advantage given the bank's regional markets in the southeastern U.S.
How long does the visa sponsorship process take for a Customer Service Management role at Centennial Bank?
Timeline depends heavily on visa category. For H-1B, the annual lottery opens in March with an October 1 start date if selected, so plan at least six months out. F-1 OPT authorization through USCIS typically takes two to three months from application. EB-2 and EB-3 Green Card sponsorship through DOL PERM and USCIS petition can take two to four years depending on your country of birth and priority date movement.
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