Customer Service Management Jobs at Fastenal with Visa Sponsorship
Customer Service Management jobs at Fastenal sit at the intersection of operations and relationship-building, supporting a nationwide distribution network across manufacturing and industrial supply. Fastenal has a documented history of sponsoring work visas for this function, making it a realistic target for international candidates with the right operations background.
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Customer Supply Chain Support
Location: 2555 S Valley Parkway, Lewisville, TX 75067
TX604 In Plant Store
Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm
Up to 28 hours/week
Overview:
Working as Part-time Customer Supply Chain Support, you will engage in a variety of activities to support the customer's supply chain in order to improve the performance of the onsite business. This is an entry level position where you will build a foundation of experience in customer relationship management and operations. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.
Responsibilities:
The duties and responsibilities of this position include, but are not limited to:
- Responding and coordinating resources relative to customer requests
- Managing inventory
- Placing and fulfilling orders
- Receiving and shipping inventory
- Executing inventory fulfillment within the customer facility
- Sourcing and quoting new and existing products
- Participating in continuous improvement activities and implementing new business processes
- Monetizing and reporting the value of supply chain management activities to the customer
REQUIRED POSITION QUALIFICATIONS:
The following skills and qualifications are required for this position:
- 18 years of age or older, due to the nature of work
- Possess or are working towards a degree in Supply Chain/Operations Management OR have equivalent industry experience and knowledge of the local market
- Excellent written and oral communication skills
- Proficient computer skills
- Demonstrate strong math aptitude, attention to detail and sense of urgency
- Highly motivated, self-directed and customer service oriented
- Be comfortable in a sales-oriented environment
- Demonstrate our core values of ambition, innovation, integrity and teamwork
- Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs
- Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)
PREFERRED POSITION QUALIFICATIONS:
- Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed
- Possess an interest in career advancement
About us:
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.
As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
PART-TIME BENEFIT:
Fastenal offers a 401(k) with an employer contribution.
Job Description
Customer Supply Chain Support
Location: 2555 S Valley Parkway, Lewisville, TX 75067
TX604 In Plant Store
Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm
Up to 28 hours/week
Overview:
Working as Part-time Customer Supply Chain Support, you will engage in a variety of activities to support the customer's supply chain in order to improve the performance of the onsite business. This is an entry level position where you will build a foundation of experience in customer relationship management and operations. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.
Responsibilities:
The duties and responsibilities of this position include, but are not limited to:
- Responding and coordinating resources relative to customer requests
- Managing inventory
- Placing and fulfilling orders
- Receiving and shipping inventory
- Executing inventory fulfillment within the customer facility
- Sourcing and quoting new and existing products
- Participating in continuous improvement activities and implementing new business processes
- Monetizing and reporting the value of supply chain management activities to the customer
REQUIRED POSITION QUALIFICATIONS:
The following skills and qualifications are required for this position:
- 18 years of age or older, due to the nature of work
- Possess or are working towards a degree in Supply Chain/Operations Management OR have equivalent industry experience and knowledge of the local market
- Excellent written and oral communication skills
- Proficient computer skills
- Demonstrate strong math aptitude, attention to detail and sense of urgency
- Highly motivated, self-directed and customer service oriented
- Be comfortable in a sales-oriented environment
- Demonstrate our core values of ambition, innovation, integrity and teamwork
- Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs
- Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)
PREFERRED POSITION QUALIFICATIONS:
- Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed
- Possess an interest in career advancement
About us:
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders.
As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
PART-TIME BENEFIT:
Fastenal offers a 401(k) with an employer contribution.
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Fastenal
Translate your supply chain experience clearly
Fastenal's customer service managers work directly with manufacturers on inventory programs like VMI and bin stocking. Frame your resume around operational metrics, vendor coordination, and B2B account management rather than general service skills.
Target branch and district-level openings strategically
Fastenal hires customer service management across regional branches, not just corporate. Roles tied to industrial or manufacturing corridors tend to move faster. Filter by location when scanning openings to prioritize high-activity markets.
Clarify your visa category before the offer stage
Fastenal sponsors multiple visa types including H-1B, TN, and F-1 OPT. If you're on OPT, confirm your STEM extension eligibility and remaining authorized period before your first recruiter call so timing expectations are set early.
Use Migrate Mate to surface Fastenal sponsorship openings
Fastenal's sponsorship-eligible customer service management roles aren't always flagged on general job boards. Use Migrate Mate to browse verified openings at Fastenal filtered by visa type, so you're applying to positions where sponsorship is already confirmed.
Understand the LCA requirement before your start date
For H-1B transfers or new petitions, Fastenal's HR team must file a Labor Condition Application with the DOL before USCIS can process your I-129. Build at least 60 days of buffer between your expected offer and intended start date.
Prepare documentation that supports a specialty occupation argument
Customer service management at a manufacturing distributor can face H-1B specialty occupation scrutiny. Have official transcripts, your degree equivalency evaluation, and a detailed job description from Fastenal ready before the petition is filed.
Frequently Asked Questions
Does Fastenal sponsor H-1B visas for Customer Service Managements?
Yes, Fastenal has a track record of sponsoring H-1B visas for Customer Service Management roles. The position needs to qualify as a specialty occupation under USCIS standards, which means your employer must document that a bachelor's degree in a specific field is a standard requirement for the role. Having a relevant degree in business, supply chain, or a related discipline strengthens the petition.
How do I apply for Customer Service Management jobs at Fastenal?
You can apply directly through Fastenal's careers portal, or use Migrate Mate to browse Fastenal's sponsorship-eligible openings filtered by visa type. When applying, tailor your materials to Fastenal's industrial distribution model. Roles are posted at the branch, regional, and corporate levels, so search broadly across locations to find openings that match your experience.
Which visa types does Fastenal commonly use for Customer Service Management roles?
Fastenal sponsors across several visa categories for this function, including H-1B, TN visa (for Canadian and Mexican nationals in qualifying professional categories), F-1 OPT, and F-1 CPT for students in active programs. Longer-term sponsorship through EB-2 or EB-3 Green Card pathways is also part of Fastenal's sponsorship profile, which matters if you're thinking beyond your initial work authorization period.
What qualifications does Fastenal expect for Customer Service Management roles?
Fastenal's customer service management positions typically require a bachelor's degree alongside demonstrated experience in B2B account management, inventory programs, or operations coordination. Familiarity with managed inventory models like VMI is a practical advantage given Fastenal's core business. Candidates who can speak to measurable outcomes in vendor or customer relationships tend to move further in the process.
How do I plan my timeline if Fastenal offers me sponsorship for a Customer Service Management role?
If you're on F-1 OPT, confirm your remaining authorized period and whether a STEM extension applies before accepting an offer. For H-1B cap-subject petitions, USCIS typically opens registration in March for an October 1 start, so an offer made outside that window may require a gap in employment authorization. TN status can be obtained more quickly at a port of entry, making it a faster path for eligible candidates.