Customer Support Jobs at Centennial Bank with Visa Sponsorship
Centennial Bank hires for Customer Support roles across its retail banking network, with positions ranging from branch-based service to phone and digital support channels. The bank has a documented history of sponsoring work visas for this function, making it a viable target for international candidates with banking or financial services backgrounds.
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Get Access To All JobsGENERAL DESCRIPTION OF POSITION
The Electronic Banking Card Specialist, Sr serves as a subject matter expert for debit cards, credit cards, and card disputes. All duties of the Electronic Banking Card Specialist, Sr will adhere to federal regulations and serves customers through other banking professionals. This role will be the primary resource for customer/lending issues and resolutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Receive and respond to internal queues of front office requests, which includes tickets, emails, phone calls, letters, and various card applications. This duty is performed daily, about 40% of the time.
-
Work directly with departmental systems, lenders/retail, and customers to resolve card issues, errors, and fraud. This duty is performed daily, about 40% of the time.
-
Process, reconcile, and balance day-to-day card transactions. This duty is performed daily, about 10% of the time.
-
Resolve cardholder issues in coordination with front line staff and customers. This duty is performed as needed, about 10% of the time.
-
Adhere to all federal regulations including Regulation E and UDAAP. This duty is performed daily.
-
The ability to work in a constant state of alertness and in a safe manner. This duty is performed daily.
-
Complete required BSA/AML training and other compliance training as assigned. This duty is performed quarterly.
-
Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 19 to 23 months related experience and/or training, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
SOFTWARE SKILLS REQUIRED
Intermediate: 10-Key, Alphanumeric Data Entry, Spreadsheet, Word Processing/Typing
WORKING CONDITIONS
Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is regularly required to sit, talk or hear; occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds; regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
ADDITIONAL INFORMATION
- Must possess a demonstrated ability to navigate various software
- Must possess strong communication skills and good documentation/organizational skills
- Ability to work effectively in a team environment as well as accomplish work assignments under minimal supervision and sometimes tight schedules
- Excellent customer service skills and a minimum of two years of related experience
- Experience with card systems a plus
- Experience with FIS systems a plus
- Applicant is expected to have experience servicing customer needs in an often fast-paced environment
GENERAL DESCRIPTION OF POSITION
The Electronic Banking Card Specialist, Sr serves as a subject matter expert for debit cards, credit cards, and card disputes. All duties of the Electronic Banking Card Specialist, Sr will adhere to federal regulations and serves customers through other banking professionals. This role will be the primary resource for customer/lending issues and resolutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
-
Receive and respond to internal queues of front office requests, which includes tickets, emails, phone calls, letters, and various card applications. This duty is performed daily, about 40% of the time.
-
Work directly with departmental systems, lenders/retail, and customers to resolve card issues, errors, and fraud. This duty is performed daily, about 40% of the time.
-
Process, reconcile, and balance day-to-day card transactions. This duty is performed daily, about 10% of the time.
-
Resolve cardholder issues in coordination with front line staff and customers. This duty is performed as needed, about 10% of the time.
-
Adhere to all federal regulations including Regulation E and UDAAP. This duty is performed daily.
-
The ability to work in a constant state of alertness and in a safe manner. This duty is performed daily.
-
Complete required BSA/AML training and other compliance training as assigned. This duty is performed quarterly.
-
Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 19 to 23 months related experience and/or training, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
SOFTWARE SKILLS REQUIRED
Intermediate: 10-Key, Alphanumeric Data Entry, Spreadsheet, Word Processing/Typing
WORKING CONDITIONS
Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is regularly required to sit, talk or hear; occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds; regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
ADDITIONAL INFORMATION
- Must possess a demonstrated ability to navigate various software
- Must possess strong communication skills and good documentation/organizational skills
- Ability to work effectively in a team environment as well as accomplish work assignments under minimal supervision and sometimes tight schedules
- Excellent customer service skills and a minimum of two years of related experience
- Experience with card systems a plus
- Experience with FIS systems a plus
- Applicant is expected to have experience servicing customer needs in an often fast-paced environment
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Get Access To All JobsTips for Finding Customer Support Jobs at Centennial Bank Jobs
Frame your credentials around U.S. banking compliance
Customer Support roles at banks like Centennial require familiarity with federal regulations like BSA and KYC. Translate any compliance, fraud detection, or account servicing experience from your home country into U.S.-equivalent terminology before you apply.
Target branch locations in sponsor-active markets
Centennial Bank operates heavily across the South and Southeast. Prioritize applying to locations in states with stronger regional banking activity, where customer-facing roles are more likely to have open headcount and active sponsorship budgets.
Use Migrate Mate to filter open Centennial Bank Customer Support roles by visa type
Sponsorship eligibility varies by role and location even within the same company. Migrate Mate lets you filter Centennial Bank's open Customer Support postings by the visa categories they actively sponsor, so you don't waste time on roles that won't work for your situation.
Confirm PERM labor certification timelines before accepting offers
If Centennial Bank offers EB-2 or EB-3 sponsorship for your Customer Support role, the DOL's PERM process adds significant time before your Green Card petition can move forward. Ask HR directly whether they initiate PERM concurrently with employment or after a waiting period.
Customer Support at Centennial Bank jobs are hiring across the US. Find yours.
Find Customer Support at Centennial Bank JobsFrequently Asked Questions
Does Centennial Bank sponsor H-1B visas for Customer Supports?
Yes, Centennial Bank has sponsored H-1B visas for Customer Support roles. Banking and financial services employers are generally familiar with the H-1B process because they hire across technical, operational, and customer-facing functions. That said, sponsorship decisions are made at the role and location level, so confirming directly with the hiring team during the offer stage is the most reliable approach.
How do I apply for Customer Support jobs at Centennial Bank?
Applications go through Centennial Bank's careers portal. You can also find and filter their open Customer Support roles by visa sponsorship type on Migrate Mate, which makes it easier to identify which postings are relevant to your immigration status before you invest time in a full application. Tailor your resume to highlight any banking, financial services, or compliance-adjacent customer support experience.
Which visa types does Centennial Bank commonly sponsor for Customer Support roles?
Centennial Bank has sponsored a range of visa types for Customer Support positions, including H-1B, F-1 OPT, F-1 CPT, TN, J-1, and employment-based Green Cards through EB-2 and EB-3 categories. The visa types available for a specific role depend on the position level, location, and hiring timeline. TN sponsorship applies only to Canadian and Mexican nationals under the USMCA agreement.
What qualifications does Centennial Bank expect for Customer Support roles?
Most Customer Support positions at Centennial Bank require strong communication skills, experience handling account inquiries or financial transactions, and familiarity with banking regulations such as BSA and KYC compliance. Roles that involve escalations or business banking support often prefer candidates with a bachelor's degree in finance, business, or a related field. Branch-level positions may weight prior retail or financial services experience more heavily than formal education.
How long does the visa sponsorship process take for a Centennial Bank Customer Support role?
Timeline depends on your visa category. For H-1B, standard USCIS processing runs several months, though premium processing can reduce adjudication to roughly 15 business days for an additional fee. F-1 OPT candidates can start immediately if authorization is active. EB-2 and EB-3 Green Card sponsorship involves a DOL PERM labor certification stage that typically adds one to two years before the immigrant petition can be filed.
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