Customer Support Jobs at Centennial Bank with Visa Sponsorship
Customer Support jobs at Centennial Bank span its retail banking network, with positions ranging from branch-based service to phone and digital support channels. The bank has a documented history of sponsoring work visas for this function, making it a viable target for international candidates with banking or financial services backgrounds.
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Get Access To All JobsGENERAL DESCRIPTION OF POSITION
The Senior Customer Service Representative (Sr CSR) is responsible for retaining existing relationships and opening new deposit accounts in accordance with branch goals. This role promotes and cross sells bank products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for opening all consumer and business accounts and services.
- Complies with all applicable regulations, policies and procedures.
- Assess customer needs and cross sell appropriate products and services.
- May function as Teller, Teller Supervisor or Assistant Branch Manager as needed.
- Supports and contributes to the attainment of branch goals.
- Refers new business to company subsidiaries, such as insurance, mortgage and brokerage.
- Resolves customer concerns and ensures effective and long term problem resolution.
- Develops and builds customer loyalty.
- Follows up on referrals made by other team members.
- Assists with loan origination and processing as needed.
- Answers customer inquiries relating to products, rates and services.
- Provides ancillary services such as notary services.
- Responsible for tracking and monitoring of all required documentation.
- Maintains positive, friendly and professional attitude and appearance.
- Adheres to work schedules.
- Provides assistance to other retail staff on complex new account issues.
- May participate in community activities and events.
- Completes required BSA/AML training and other compliance training as assigned.
- The ability to work in a constant state of alertness and in a safe manner.
- Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 2 years related experience and/or training, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Some outside banking related courses
SOFTWARE SKILLS REQUIRED
Intermediate: Spreadsheet
Basic: 10-Key, Payroll Systems, Word Processing/Typing
WORKING CONDITIONS
Periodically exposed to such elements as noise, intermittent standing, walking, occasionally pushing, carrying, or lifting; but none are present to the extent of being disagreeable.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl; an. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
ADDITIONAL INFORMATION
Demonstrated sales ability required in banking or related field. General banking product knowledge required.
Education
Preferred High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
GENERAL DESCRIPTION OF POSITION
The Senior Customer Service Representative (Sr CSR) is responsible for retaining existing relationships and opening new deposit accounts in accordance with branch goals. This role promotes and cross sells bank products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for opening all consumer and business accounts and services.
- Complies with all applicable regulations, policies and procedures.
- Assess customer needs and cross sell appropriate products and services.
- May function as Teller, Teller Supervisor or Assistant Branch Manager as needed.
- Supports and contributes to the attainment of branch goals.
- Refers new business to company subsidiaries, such as insurance, mortgage and brokerage.
- Resolves customer concerns and ensures effective and long term problem resolution.
- Develops and builds customer loyalty.
- Follows up on referrals made by other team members.
- Assists with loan origination and processing as needed.
- Answers customer inquiries relating to products, rates and services.
- Provides ancillary services such as notary services.
- Responsible for tracking and monitoring of all required documentation.
- Maintains positive, friendly and professional attitude and appearance.
- Adheres to work schedules.
- Provides assistance to other retail staff on complex new account issues.
- May participate in community activities and events.
- Completes required BSA/AML training and other compliance training as assigned.
- The ability to work in a constant state of alertness and in a safe manner.
- Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 2 years related experience and/or training, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
None
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Some outside banking related courses
SOFTWARE SKILLS REQUIRED
Intermediate: Spreadsheet
Basic: 10-Key, Payroll Systems, Word Processing/Typing
WORKING CONDITIONS
Periodically exposed to such elements as noise, intermittent standing, walking, occasionally pushing, carrying, or lifting; but none are present to the extent of being disagreeable.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl; an. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
ADDITIONAL INFORMATION
Demonstrated sales ability required in banking or related field. General banking product knowledge required.
Education
Preferred High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
See all Customer Support Jobs at Centennial Bank
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Get Access To All JobsTips for Finding Customer Support Jobs at Centennial Bank
Frame your credentials around U.S. banking compliance
Customer Support roles at banks like Centennial require familiarity with federal regulations like BSA and KYC. Translate any compliance, fraud detection, or account servicing experience from your home country into U.S.-equivalent terminology before you apply.
Target branch locations in sponsor-active markets
Centennial Bank operates heavily across the South and Southeast. Prioritize applying to locations in states with stronger regional banking activity, where customer-facing roles are more likely to have open headcount and active sponsorship budgets.
Clarify your visa type early in recruiter conversations
Banking employers distinguish sharply between F-1 OPT, CPT, TN, and H-1B candidates. Name your current status and authorization timeline upfront so recruiters can route you correctly instead of dropping you at the offer stage.
Time your application around your OPT expiration window
If you're on F-1 OPT, USCIS requires your H-1B petition to be filed before your OPT expires to maintain work authorization continuity. Build your Centennial Bank application timeline backward from that date, not forward from your graduation.
Use Migrate Mate to filter open Centennial Bank Customer Support roles by visa type
Sponsorship eligibility varies by role and location even within the same company. Migrate Mate lets you filter Centennial Bank's open Customer Support postings by the visa categories they actively sponsor, so you don't waste time on roles that won't work for your situation.
Confirm PERM labor certification timelines before accepting offers
If Centennial Bank offers EB-2 or EB-3 sponsorship for your Customer Support role, the DOL's PERM process adds significant time before your Green Card petition can move forward. Ask HR directly whether they initiate PERM concurrently with employment or after a waiting period.
Frequently Asked Questions
Does Centennial Bank sponsor H-1B visas for Customer Supports?
Yes, Centennial Bank has sponsored H-1B visas for Customer Support roles. Banking and financial services employers are generally familiar with the H-1B process because they hire across technical, operational, and customer-facing functions. That said, sponsorship decisions are made at the role and location level, so confirming directly with the hiring team during the offer stage is the most reliable approach.
How do I apply for Customer Support jobs at Centennial Bank?
Applications go through Centennial Bank's careers portal. You can also find and filter their open Customer Support roles by visa sponsorship type on Migrate Mate, which makes it easier to identify which postings are relevant to your immigration status before you invest time in a full application. Tailor your resume to highlight any banking, financial services, or compliance-adjacent customer support experience.
Which visa types does Centennial Bank commonly sponsor for Customer Support roles?
Centennial Bank has sponsored a range of visa types for Customer Support positions, including H-1B, F-1 OPT, F-1 CPT, TN visa, J-1 visa, and employment-based Green Cards through EB-2 and EB-3 categories. The visa types available for a specific role depend on the position level, location, and hiring timeline. TN visa sponsorship applies only to Canadian and Mexican nationals under the USMCA agreement.
What qualifications does Centennial Bank expect for Customer Support roles?
Most Customer Support positions at Centennial Bank require strong communication skills, experience handling account inquiries or financial transactions, and familiarity with banking regulations such as BSA and KYC compliance. Roles that involve escalations or business banking support often prefer candidates with a bachelor's degree in finance, business, or a related field. Branch-level positions may weight prior retail or financial services experience more heavily than formal education.
How long does the visa sponsorship process take for a Centennial Bank Customer Support role?
Timeline depends on your visa category. For H-1B, standard USCIS processing runs several months, though premium processing can reduce adjudication to roughly 15 business days for an additional fee. F-1 OPT candidates can start immediately if authorization is active. EB-2 and EB-3 Green Card sponsorship involves a DOL PERM labor certification stage that typically adds one to two years before the immigrant petition can be filed.