Customer Service Jobs at Centennial Bank with Visa Sponsorship
Centennial Bank hires for Customer Service roles across its branch network, from teller positions to relationship banking support. The bank has an established path for sponsoring international candidates in this function, making it a realistic target if you're on a work visa or transitioning from student status.
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Get Access To All JobsGENERAL DESCRIPTION OF POSITION
The Customer Service Representative (CSR) (Float) is responsible for retaining existing relationships and establishing new deposit accounts by branch goals. This position is responsible for safeguarding the bank assets assigned to them and contributing to the bank's growth by promoting and cross-selling bank products and services. The Customer Service Representative (CSR) (Float) involves floating or traveling to different branch locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Responsible for opening all consumer and business accounts and services. This duty is performed as needed.
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Complies with all applicable regulations, policies and procedures. This duty is performed daily.
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Assess customer needs and cross sell appropriate products and services. This duty is performed daily.
-
Functions as Teller, Sr. Teller or Teller Supervisor. This duty is performed as needed.
-
Supports and contributes to the attainment of branch goals. This duty is performed daily.
-
Refers new business to company subsidiaries, such as insurance, mortgage and brokerage. This duty is performed as needed.
-
Resolves customer concerns and ensures effective and long term problem resolution. This duty is performed daily.
-
Develops and builds customer loyalty. This duty is performed daily.
-
Follows up on referrals made by other team members. This duty is performed as needed.
-
Assists with loan origination and processing as needed. This duty is performed as needed.
-
Answers customer inquiries relating to products, rates and services. This duty is performed daily.
-
Provides ancillary services such as notary services. This duty is performed as needed.
-
Responsible for tracking and monitoring of all required documentation. This duty is performed daily.
-
Maintains positive, friendly and professional attitude and appearance. This duty is performed daily.
-
Adheres to work schedules. This duty is performed daily.
-
May be required to work an alternative location within the region or market. This duty is performed as needed.
-
The ability to work in a constant state of alertness and in a safe manner. This duty is performed daily.
-
Completes required BSA/AML training and other compliance training as assigned. This duty is performed quarterly.
-
Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
SOFTWARE SKILLS REQUIRED
Basic: 10-Key, Payroll Systems, Word Processing/Typing
WORKING CONDITIONS
Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
ADDITIONAL INFORMATION
Required Proficiencies:
- Employee must be available to float between work locations as needed
- Sales ability in banking or related field
- General banking product knowledge
This position requires frequent use of a vehicle during and sometimes after business hours to perform the required duties of the job. Therefore, this position is classified as a safety sensitive position.
GENERAL DESCRIPTION OF POSITION
The Customer Service Representative (CSR) (Float) is responsible for retaining existing relationships and establishing new deposit accounts by branch goals. This position is responsible for safeguarding the bank assets assigned to them and contributing to the bank's growth by promoting and cross-selling bank products and services. The Customer Service Representative (CSR) (Float) involves floating or traveling to different branch locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
-
Responsible for opening all consumer and business accounts and services. This duty is performed as needed.
-
Complies with all applicable regulations, policies and procedures. This duty is performed daily.
-
Assess customer needs and cross sell appropriate products and services. This duty is performed daily.
-
Functions as Teller, Sr. Teller or Teller Supervisor. This duty is performed as needed.
-
Supports and contributes to the attainment of branch goals. This duty is performed daily.
-
Refers new business to company subsidiaries, such as insurance, mortgage and brokerage. This duty is performed as needed.
-
Resolves customer concerns and ensures effective and long term problem resolution. This duty is performed daily.
-
Develops and builds customer loyalty. This duty is performed daily.
-
Follows up on referrals made by other team members. This duty is performed as needed.
-
Assists with loan origination and processing as needed. This duty is performed as needed.
-
Answers customer inquiries relating to products, rates and services. This duty is performed daily.
-
Provides ancillary services such as notary services. This duty is performed as needed.
-
Responsible for tracking and monitoring of all required documentation. This duty is performed daily.
-
Maintains positive, friendly and professional attitude and appearance. This duty is performed daily.
-
Adheres to work schedules. This duty is performed daily.
-
May be required to work an alternative location within the region or market. This duty is performed as needed.
-
The ability to work in a constant state of alertness and in a safe manner. This duty is performed daily.
-
Completes required BSA/AML training and other compliance training as assigned. This duty is performed quarterly.
-
Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Not indicated.
SOFTWARE SKILLS REQUIRED
Basic: 10-Key, Payroll Systems, Word Processing/Typing
WORKING CONDITIONS
Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
ADDITIONAL INFORMATION
Required Proficiencies:
- Employee must be available to float between work locations as needed
- Sales ability in banking or related field
- General banking product knowledge
This position requires frequent use of a vehicle during and sometimes after business hours to perform the required duties of the job. Therefore, this position is classified as a safety sensitive position.
See all 58+ Customer Service at Centennial Bank jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at Centennial Bank Jobs
Translate banking compliance experience into credentials
Customer Service roles at community banks like Centennial often require familiarity with BSA, KYC, and account verification procedures. Document any compliance-adjacent experience in your resume before applying, even if it came from a different financial institution or country.
Target branch locations in Centennial Bank markets
Centennial Bank operates primarily across the South and Southeast. Prioritize applications to branches in states where the bank has a heavier footprint, since local hiring managers typically have more flexibility to sponsor candidates for branch-level roles than regional offices do.
Clarify your OPT or CPT authorization early
If you're on F-1 status, bring your EAD and I-20 to your first interview. Community banks sometimes conflate OPT employment authorization with H-1B sponsorship, so confirming you can start work immediately under OPT removes the most common early objection from hiring managers.
Use Migrate Mate to filter open Customer Service roles
Not every posted role at Centennial Bank will proceed to sponsorship. Use Migrate Mate to surface the specific Customer Service openings where the bank has historically moved forward with visa-sponsored candidates, so you avoid applying to positions unlikely to reach that stage.
Understand the H-1B timeline against your offer window
H-1B cap filings open in March for an October 1 start date. If Centennial Bank extends an offer in late spring or summer, ask HR whether they'll file for the next cap cycle or bridge your status through a cap-exempt period if you're already on an approved H-1B with a previous employer.
Confirm PERM labor market testing for EB-2 or EB-3 paths
If you're targeting a Green Card through an EB-2 or EB-3 classification, Centennial Bank must complete a DOL PERM recruitment process before filing. Ask during the offer stage whether the bank has in-house immigration counsel or works with outside attorneys who regularly handle PERM for branch-level roles.
Customer Service at Centennial Bank jobs are hiring across the US. Find yours.
Find Customer Service at Centennial Bank JobsFrequently Asked Questions
Does Centennial Bank sponsor H-1B visas for Customer Service?
Yes, Centennial Bank has sponsored H-1B visas for Customer Service roles. Sponsorship at the branch level is more selective than at corporate functions, so your strongest path is applying to locations where active hiring is already underway and making clear during screening that you'll need H-1B support before or after any OPT period expires.
How do I apply for Customer Service jobs at Centennial Bank?
Applications go through Centennial Bank's careers portal, where roles are listed by location and department. Before applying, use Migrate Mate to identify which open Customer Service positions have a track record of visa sponsorship. In your cover letter, state your visa status and authorization timeline upfront so the hiring team can assess fit before the first interview.
Which visa types does Centennial Bank commonly use for Customer Service hires?
Centennial Bank has sponsored H-1B, TN, F-1 OPT, F-1 CPT, J-1, and employment-based Green Card categories including EB-2 and EB-3 for roles in this function. F-1 OPT is often the entry point for recent graduates, with H-1B sponsorship following if the hire performs well and the bank decides to retain the candidate long-term.
What qualifications does Centennial Bank expect for Customer Service roles?
Most Customer Service positions require direct experience in retail or branch banking, comfort with account management systems, and knowledge of regulatory requirements like BSA and KYC compliance. Bilingual candidates, particularly in Spanish, are competitive in many of Centennial Bank's Southern markets. A finance, business, or economics degree strengthens applications for senior or relationship-focused tiers of the Customer Service function.
How long does the visa sponsorship process take after a Customer Service offer?
Timeline depends on visa type. F-1 OPT authorization through USCIS typically processes within 90 days of your program end date, so apply early. H-1B cap sponsorship requires filing in March for an October start, meaning offers made outside that window either use premium processing for cap-exempt situations or bridge to the next cap season. TN status for Canadian and Mexican nationals can often be obtained at the port of entry with a valid offer letter.
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