Customer Service Management Jobs at Michaels Stores with Visa Sponsorship
Michaels Stores hires for Customer Service Management roles across its retail footprint, overseeing store operations, team leadership, and customer experience. The company has an established sponsorship track record for this function, supporting candidates through H-1B, OPT, and permanent residence pathways.
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Get Access To All JobsINTRODUCTION
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
ROLE AND RESPONSIBILITIES
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
- Acknowledge customers, help locate the product and provide solutions
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Manage and execute the shrink and safety programs
- Cross train in Custom Framing selling and production
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
PREFERRED QUALIFICATIONS
- Retail management experience preferred
Physical Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
WORK ENVIRONMENT
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
LOCATION
Location: DET-COMMERCE TOWNSHIP, MI
OTHER INFORMATION
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
INTRODUCTION
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
ROLE AND RESPONSIBILITIES
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
- Acknowledge customers, help locate the product and provide solutions
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Manage and execute the shrink and safety programs
- Cross train in Custom Framing selling and production
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
PREFERRED QUALIFICATIONS
- Retail management experience preferred
Physical Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
WORK ENVIRONMENT
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
LOCATION
Location: DET-COMMERCE TOWNSHIP, MI
OTHER INFORMATION
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
See all 349+ Customer Service Management at Michaels Stores jobs
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Michaels Stores Jobs
Align your resume to retail operations
Michaels prioritizes Customer Service Management candidates with hands-on retail floor experience, not just corporate backgrounds. Frame your resume around inventory management, team scheduling, and customer resolution metrics specific to specialty retail environments.
Target store management pipeline roles
Michaels frequently promotes Customer Service Managers from assistant and department lead positions. Applying to entry-level store roles first and signaling your visa status early builds a documented sponsorship conversation before a formal offer is on the table.
Prepare your OPT authorization documents early
If you're on F-1 OPT, verify your EAD card reflects a start date that clears Michaels' onboarding timeline. Retail hiring moves quickly, and a gap between your authorization start date and their target start date can stall an otherwise ready offer.
Understand the PERM timeline for permanent roles
EB-2 and EB-3 sponsorship for retail management roles requires DOL PERM labor certification, which can take a year or more. Ask your Michaels recruiter upfront whether the specific role has been designated for sponsored permanent residence, not just temporary status.
Search verified sponsoring employers on Migrate Mate
Filter for Customer Service Management openings at Michaels Stores using Migrate Mate, which surfaces roles from employers with confirmed sponsorship histories. This saves you from applying to postings where sponsorship is listed as possible but never materializes.
Confirm TN eligibility before accepting specialty retail offers
TN status for Canadian and Mexican nationals requires your role to qualify under USMCA's approved occupational categories. Customer Service Management positions at Michaels need to map to a recognized TN category, so verify classification with an immigration attorney before your offer letter is signed.
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Find Customer Service Management at Michaels Stores JobsFrequently Asked Questions
Does Michaels Stores sponsor H-1B visas for Customer Service Managements?
Yes, Michaels Stores has sponsored H-1B visas for Customer Service Management roles. Sponsorship is more common for positions with a defined specialty occupation component, such as roles involving workforce analytics or operations management. Because H-1B sponsorship in retail depends heavily on how the role is classified, confirming the specific position's eligibility with the recruiting team early in the process is the most reliable approach.
How do I apply for Customer Service Management jobs at Michaels Stores?
You can browse and apply for Customer Service Management openings at Michaels Stores directly through their careers portal or through Migrate Mate, which filters for roles at employers with active sponsorship histories. When applying, note your visa status in any screening questions and follow up with the recruiter to confirm sponsorship is available for the specific location and role level you're targeting.
Which visa types does Michaels Stores commonly use for Customer Service Management roles?
Michaels Stores has used H-1B, F-1 OPT, F-1 CPT, TN, and EB-2 or EB-3 Green Card pathways for this function. F-1 OPT is the most straightforward entry point for recent graduates, while H-1B and permanent residence sponsorship tend to apply to more senior or operationally complex management positions. TN eligibility depends on how the specific role is classified under USMCA occupational categories.
What qualifications does Michaels Stores expect for Customer Service Management candidates?
Michaels typically looks for candidates with direct retail management experience, including team leadership, scheduling, loss prevention awareness, and customer escalation handling. For sponsored roles, a bachelor's degree in business, retail management, or a related field strengthens both your application and the employer's H-1B or PERM petition, since specialty occupation classification requires a degree-level requirement tied to the position.
How long does the sponsorship process take for a Customer Service Management role at Michaels Stores?
Timeline depends on the visa type. F-1 OPT authorization is typically already in place before you apply. H-1B sponsorship follows USCIS's annual cap cycle, with a lottery in March and an October 1 start date, though premium processing can shorten USCIS adjudication to around 15 business days. PERM-based Green Card sponsorship through EB-2 or EB-3 involves DOL labor certification and can take one to three years before a visa number becomes available.
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