Service Operations Manager Jobs at Michaels Stores with Visa Sponsorship
Service Operations Manager jobs at Michaels Stores sit at the intersection of retail logistics, team leadership, and store performance. Michaels has an established track record of sponsoring international talent for operations-focused positions, making it a legitimate target if you're building a long-term U.S. career in retail management.
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Get Access To All JobsINTRODUCTION
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
ROLE AND RESPONSIBILITIES
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
- Acknowledge customers, help locate the product and provide solutions
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Cross train in Custom Framing selling and production
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
BASIC QUALIFICATIONS
- Retail management experience preferred
PREFERRED QUALIFICATIONS
Physical Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
WORK ENVIRONMENT
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
LOCATION
Store - BAY-ALAMEDA, CA
COMPENSATION
- Total Base Pay Range For This Position: $19.25 - $23.80
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
INTRODUCTION
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
ROLE AND RESPONSIBILITIES
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
- Acknowledge customers, help locate the product and provide solutions
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Cross train in Custom Framing selling and production
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
BASIC QUALIFICATIONS
- Retail management experience preferred
PREFERRED QUALIFICATIONS
Physical Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
WORK ENVIRONMENT
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
LOCATION
Store - BAY-ALAMEDA, CA
COMPENSATION
- Total Base Pay Range For This Position: $19.25 - $23.80
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
See all 217+ Service Operations Manager Jobs at Michaels Stores
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Operations Manager Jobs at Michaels Stores.
Get Access To All JobsTips for Finding Service Operations Manager Jobs at Michaels Stores
Align your credentials with U.S. retail standards
Michaels evaluates operations managers on inventory control, P&L oversight, and multi-team coordination. Before applying, reframe your resume around these outcomes rather than job titles, so your experience maps directly to what U.S. retail hiring managers expect.
Target store clusters with consistent hiring activity
Michaels posts Service Operations Manager openings across high-volume markets like Texas, California, and Florida. Focusing your applications on these regions increases your odds of landing an interview at a location already familiar with sponsoring this role.
Clarify your visa category before the offer stage
H-1B requires a specialty occupation argument, which is viable for operations management tied to a relevant degree. TN works if you're Canadian or Mexican with a qualifying business or engineering background. Knowing your strongest category lets you address eligibility questions confidently when Michaels HR raises them.
Use Migrate Mate to filter sponsorship-eligible openings
Not every Michaels posting reflects a role where sponsorship is approved. Use Migrate Mate to identify Service Operations Manager listings at Michaels that are open to visa sponsorship, so you're not spending effort on positions that will stall at the offer stage.
Anticipate the PERM timeline for Green Card pathways
If your goal is permanent residency, know that PERM labor certification through DOL typically takes 12 to 18 months before an EB-2 or EB-3 petition can be filed. Raise your long-term sponsorship expectations early in negotiations, not after you've accepted an offer.
Prepare for F-1 OPT gaps during the hiring process
If you're transitioning from OPT to H-1B, Michaels' HR team needs to file your I-129 petition with USCIS before your OPT expires. Build a timeline that accounts for USCIS processing windows and confirm your employer's filing schedule in writing before your start date.
Frequently Asked Questions
Does Michaels Stores sponsor H-1B visas for Service Operations Managers?
Yes, Michaels Stores has sponsored H-1B visas for Service Operations Manager roles. The role typically needs to qualify as a specialty occupation, meaning the position requires at least a bachelor's degree in a relevant field such as business, supply chain, or operations management. Your degree field and job duties both factor into whether USCIS approves the petition.
How do I apply for Service Operations Manager jobs at Michaels Stores?
You can apply directly through the Michaels careers portal or find sponsorship-eligible openings through Migrate Mate, which filters for positions where visa sponsorship is available. When applying, tailor your resume to highlight inventory management, team leadership, and operational metrics. If sponsorship is a requirement, address it clearly in your cover materials rather than waiting for the employer to ask.
Which visa types are commonly used for Service Operations Manager roles at Michaels Stores?
H-1B is the most common sponsorship pathway for this role, supported when the position requires a relevant bachelor's degree. F-1 OPT and CPT are used for candidates transitioning from U.S. universities. TN visas are an option for Canadian and Mexican nationals with qualifying educational backgrounds. For longer-term pathways, Michaels has supported EB-2 and EB-3 Green Card sponsorship for operations management roles.
What qualifications and experience does Michaels Stores expect for Service Operations Manager candidates?
Michaels typically looks for candidates with a bachelor's degree in business, operations, retail management, or a related field, combined with direct experience managing store operations, logistics, or multi-team environments. Demonstrated ability to drive shrink reduction, oversee receiving processes, and manage frontline staff performance are the practical qualifications that carry the most weight in their hiring process.
How do I plan around visa processing timelines when targeting a Service Operations Manager role at Michaels Stores?
H-1B petitions can only be filed once per year, with the lottery registration window opening in March for an October 1 start date. If you're on OPT, your employer needs to file well before your authorization expires. For Green Card sponsorship via PERM, DOL labor certification alone takes 12 to 18 months, so those conversations should start as early as possible after joining.