Service Operations Manager Jobs at Deloitte with Visa Sponsorship
Deloitte hires Service Operations Managers across its consulting and advisory practices, sponsoring a range of work visas for qualified candidates. If you're an international professional targeting an operations leadership role at a major consulting firm, Deloitte has an established sponsorship infrastructure that supports both temporary work status and longer-term permanent residency pathways.
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Get Access To All JobsINTRODUCTION
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on May 31, 2026.
ROLE AND RESPONSIBILITIES
As a Senior Manager in our Digital Foundry, Operate, & Innovation Consulting group, you'll oversee teams of architects and solution professionals delivering large-scale BPO and BPaaS platform solutions to our insurance clients.
Client and Account Management:
Manage day to day interactions with executive clients and sponsors, and Deloitte account team leaders.
Delivery:
Manage and deliver client engagements encompassing implementation, operation, and continuous innovation of strategic technology platforms at scale. Responsibilities include, among others:
- Managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.
- Managing operational performance including SLAs, efficiency measures, demand planning, and profitability.
Business Development:
Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies including creative deal constructs to include Operate and potentially also Advise and Implement.
People Development:
Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices.
THE TEAM
Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manage innovation and assets, and commercialize IP to drive growth across all Customer offerings.
BASIC QUALIFICATIONS
- 10+ years of consulting and/or Customer operate/implementation experience, with a significant focus on the insurance industry
- 5+ years experience in BPO (Business Process Outsourcing) and/or BPaaS (Business Process as a Service) related to insurance operations
- 5+ years managing third party advisors
- 5+ years of leadership experience in defining global resource/coverage mixes and plans, leverage models, productivity models, and in driving approaches for automated solutions such as ticketing and monitoring
- Bachelor's degree or equivalent professional experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
PREFERRED QUALIFICATIONS
- Master's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience
- 5+ years' experience managing global service delivery from multiple centers
- 5+ years of experience applying SDLC methodologies (Agile, SCRUM, RUP, other)
- 3+ years' experience in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.)
- 8+ years' experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $167,000 to $307,500. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Customer_US DFO_US
INTRODUCTION
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on May 31, 2026.
ROLE AND RESPONSIBILITIES
As a Senior Manager in our Digital Foundry, Operate, & Innovation Consulting group, you'll oversee teams of architects and solution professionals delivering large-scale BPO and BPaaS platform solutions to our insurance clients.
Client and Account Management:
Manage day to day interactions with executive clients and sponsors, and Deloitte account team leaders.
Delivery:
Manage and deliver client engagements encompassing implementation, operation, and continuous innovation of strategic technology platforms at scale. Responsibilities include, among others:
- Managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.
- Managing operational performance including SLAs, efficiency measures, demand planning, and profitability.
Business Development:
Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies including creative deal constructs to include Operate and potentially also Advise and Implement.
People Development:
Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices.
THE TEAM
Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manage innovation and assets, and commercialize IP to drive growth across all Customer offerings.
BASIC QUALIFICATIONS
- 10+ years of consulting and/or Customer operate/implementation experience, with a significant focus on the insurance industry
- 5+ years experience in BPO (Business Process Outsourcing) and/or BPaaS (Business Process as a Service) related to insurance operations
- 5+ years managing third party advisors
- 5+ years of leadership experience in defining global resource/coverage mixes and plans, leverage models, productivity models, and in driving approaches for automated solutions such as ticketing and monitoring
- Bachelor's degree or equivalent professional experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
PREFERRED QUALIFICATIONS
- Master's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience
- 5+ years' experience managing global service delivery from multiple centers
- 5+ years of experience applying SDLC methodologies (Agile, SCRUM, RUP, other)
- 3+ years' experience in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.)
- 8+ years' experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $167,000 to $307,500. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Customer_US DFO_US
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Get Access To All JobsTips for Finding Service Operations Manager Jobs at Deloitte Jobs
Frame your experience around client delivery
Deloitte's Service Operations Manager roles sit at the intersection of client engagement and internal process ownership. Tailor your resume to show measurable outcomes in service delivery, SLA management, or cross-functional coordination within consulting or professional services environments.
Target Deloitte's industry-aligned service lines
Deloitte hires Service Operations Managers within specific practice areas like Technology, Risk Advisory, and Government and Public Services. Applying through the right service line increases relevance and speeds recruiter routing, so align your application to the practice that matches your background.
Clarify your visa category before the offer stage
Deloitte sponsors H-1B, E-3, and H-1B1 visas for this role. If you're an Australian or Singaporean citizen, proactively note your eligibility for the E-3 or H-1B1 during the offer conversation, since these carry lower administrative burden and no lottery dependency for the employer.
Prepare your specialty occupation documentation early
Service Operations Manager roles at consulting firms must qualify as specialty occupations under USCIS standards. Gather documentation tying your degree field directly to operations management responsibilities, since USCIS scrutinizes broad management titles more heavily than technical or narrowly defined roles.
Understand Deloitte's PERM timeline for EB sponsorship
Deloitte sponsors EB-2 and EB-3 Green Cards for eligible employees, but PERM labor certification through DOL typically begins after you've demonstrated performance in role. Build your case internally and align with your HR contact on the standard tenure expectations before PERM initiation.
Browse open roles before your H-1B cap window closes
H-1B cap-subject filings must be submitted in April for an October start date. Use Migrate Mate to identify and track Service Operations Manager openings at Deloitte early enough to interview, receive an offer, and give your employer time to prepare the petition before the registration window opens.
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Find Service Operations Manager at Deloitte JobsFrequently Asked Questions
Does Deloitte sponsor H-1B visas for Service Operations Managers?
Yes, Deloitte sponsors H-1B visas for Service Operations Manager roles. The role must qualify as a specialty occupation under USCIS standards, meaning the position requires at least a bachelor's degree in a directly related field. Deloitte's legal team handles the petition process, but you'll need to provide degree and employment documentation to support the filing.
How do I apply for Service Operations Manager jobs at Deloitte?
You can apply directly through Deloitte's careers portal or find open roles through Migrate Mate, which filters Deloitte positions by visa sponsorship eligibility. Most Service Operations Manager roles require you to apply online and complete an initial screening. Deloitte typically runs multiple interview rounds, including a case or behavioral component depending on the practice area.
Which visa types does Deloitte commonly sponsor for Service Operations Manager roles?
Deloitte sponsors H-1B, H-1B1, and E-3 visas for nonimmigrant work authorization in this role. Australian citizens are eligible for the E-3, and Singaporean and Chilean nationals may qualify for the H-1B1, both of which bypass the H-1B lottery. For longer-term residency, Deloitte also supports EB-2 and EB-3 Green Card sponsorship for qualifying employees.
What qualifications does Deloitte expect for a Service Operations Manager?
Deloitte typically looks for a bachelor's degree in business administration, operations management, information systems, or a related field, along with demonstrated experience managing service delivery or operational processes in a client-facing environment. Prior consulting experience or familiarity with professional services workflows is a meaningful differentiator, particularly for roles within Deloitte's advisory or technology practices.
How do I time my application given H-1B cap deadlines?
If you need a cap-subject H-1B, USCIS opens the registration window each March for an October 1 start date. You'll need an approved offer from Deloitte before your employer can register you. Targeting Deloitte openings in January or February gives you time to interview and receive an offer before the registration deadline closes.
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