Service Operations Manager Jobs at Public Storage with Visa Sponsorship
Service Operations Manager roles at Public Storage sit at the intersection of facilities management, team leadership, and customer-facing operations across self-storage locations. Public Storage has a history of sponsoring work visas for operations professionals, making it a realistic target if you're building a long-term career in real estate services and need employer support.
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Get Access To All JobsCompany Description
Annual Compensation Pay Range: $100,000 - $116,000
We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company grant cycle with participation in company annual stock program!
As a District Manager, you’re passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences. If this is you, you are the leader we’re looking for! We are Public Storage, established in 1972; today we have thousands of locations nationwide and recognized as the leader in the self-storage industry!
Job Description
Lead, Manage and Develop People, Brand Ambassador & Operational Excellence
Lead an Engaged Team:
- Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees
- Drive your team with effective communication and provide coaching on customer service and sales strategies
Brand Ambassador & Operational Excellence:
- Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
- Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
- Conduct monthly property audits and ensure operational standards and safety compliance are met.
Deliver Outstanding Customer Service:
- Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
- Address customer inquiries and concerns promptly in a professional manner
Grow and Maintain a Robust Business:
- Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
- Communicate effectively with customers, colleagues and team-members
BENEFITS:
- $116,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
- Second year bonus potential increase to $20,000 performance-based bonus
- Participation in company stock program that includes dividends paid quarterly
- Internal promotional and career opportunities throughout the United States
- Extensive training and coaching plans – we want you to succeed!
- Comprehensive group healthcare programs
- 401(k) with generous employer match
- Paid time off
- Monday thru Friday work schedule
Qualifications
Qualifications & Expectations
- Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
- Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
- Proven track record of top tier performance
- Experience managing operational audits and payroll budgets
- Exceptional communication and time management skills
- Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
- Passion for sales and customer service excellence
- Bachelor's Degree preferred
- Weekend availability by telephone
- 6 work weekends (Saturday or Sunday, not both) per year required during peak season
- Occasional travel required to other markets for support
Additional Information
All your information will be kept confidential according to EEO guidelines.
The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.
REFDMR0038MCA
Company Description
Annual Compensation Pay Range: $100,000 - $116,000
We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company grant cycle with participation in company annual stock program!
As a District Manager, you’re passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences. If this is you, you are the leader we’re looking for! We are Public Storage, established in 1972; today we have thousands of locations nationwide and recognized as the leader in the self-storage industry!
Job Description
Lead, Manage and Develop People, Brand Ambassador & Operational Excellence
Lead an Engaged Team:
- Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees
- Drive your team with effective communication and provide coaching on customer service and sales strategies
Brand Ambassador & Operational Excellence:
- Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
- Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
- Conduct monthly property audits and ensure operational standards and safety compliance are met.
Deliver Outstanding Customer Service:
- Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
- Address customer inquiries and concerns promptly in a professional manner
Grow and Maintain a Robust Business:
- Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
- Communicate effectively with customers, colleagues and team-members
BENEFITS:
- $116,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
- Second year bonus potential increase to $20,000 performance-based bonus
- Participation in company stock program that includes dividends paid quarterly
- Internal promotional and career opportunities throughout the United States
- Extensive training and coaching plans – we want you to succeed!
- Comprehensive group healthcare programs
- 401(k) with generous employer match
- Paid time off
- Monday thru Friday work schedule
Qualifications
Qualifications & Expectations
- Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
- Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
- Proven track record of top tier performance
- Experience managing operational audits and payroll budgets
- Exceptional communication and time management skills
- Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
- Passion for sales and customer service excellence
- Bachelor's Degree preferred
- Weekend availability by telephone
- 6 work weekends (Saturday or Sunday, not both) per year required during peak season
- Occasional travel required to other markets for support
Additional Information
All your information will be kept confidential according to EEO guidelines.
The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.
REFDMR0038MCA
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Get Access To All JobsTips for Finding Service Operations Manager Jobs at Public Storage Jobs
Frame your credentials around property operations
Public Storage evaluates Service Operations Managers on multi-site oversight, maintenance coordination, and customer retention. Tailor your resume to reflect those functions specifically, not generic management experience. Facilities or property management certifications strengthen your application.
Target district-level openings over headquarters roles
Public Storage staffs Service Operations Managers at the district level across its storage locations nationwide. Openings in high-density markets like California, Texas, and Florida tend to move faster and have more established sponsorship infrastructure than newer regional expansions.
Ask about sponsorship timing before the offer stage
Bring up your visa situation during the hiring manager conversation, not after an offer is extended. Public Storage's HR teams handle sponsorship through corporate channels, so confirming their process early prevents delays once you reach the offer and filing stage.
Understand which visa categories fit this role
Service Operations Manager roles at Public Storage have supported H-1B, TN, and F-1 OPT pathways. If you're on OPT, confirm your STEM extension eligibility with your DSO early. H-1B cap deadlines in March mean timing your job search to land an offer before then matters.
Use Migrate Mate to filter verified sponsorship openings
Search for Service Operations Manager positions at Public Storage on Migrate Mate, which surfaces roles where the company has an active sponsorship track record. This saves time over applying to listings with no confirmed visa support history.
Prepare for the PERM timeline if pursuing permanent residency
If Public Storage initiates an EB-2 or EB-3 Green Card process, PERM labor certification through DOL typically takes one to two years before USCIS petition filing. Get clarity on whether the company supports this pathway before accepting an offer if long-term status is a priority.
Service Operations Manager at Public Storage jobs are hiring across the US. Find yours.
Find Service Operations Manager at Public Storage JobsFrequently Asked Questions
Does Public Storage sponsor H-1B visas for Service Operations Managers?
Yes, Public Storage has sponsored H-1B visas for Service Operations Manager roles. The company files sponsorship through its corporate HR function rather than at the individual location level, so you'll work with a central team during the petition process. Because H-1B cap registration closes each March, timing your offer and onboarding accordingly is critical if you're not already H-1B cap-exempt.
How do I apply for Service Operations Manager jobs at Public Storage?
Applications go through Public Storage's careers portal. When applying, be upfront about your visa status in your cover materials or early screening calls. Public Storage recruits for these roles at the district level, so filtering by state or metro area helps you find the most active openings. Migrate Mate also lists Public Storage Service Operations Manager openings verified against the company's sponsorship history, which can help you prioritize where to apply.
Which visa types does Public Storage commonly use for Service Operations Manager roles?
Public Storage has supported H-1B, TN, F-1 OPT, F-1 CPT, and EB-2 and EB-3 immigrant visa pathways for operations roles. H-1B is the most common nonimmigrant path for degree holders. TN is available to Canadian and Mexican nationals in qualifying management categories. OPT and CPT support early-career candidates who are still within their F-1 authorization window.
What qualifications does Public Storage expect for a Service Operations Manager?
Public Storage typically looks for candidates with experience in multi-site operations, team supervision, and facilities or property management. A bachelor's degree in business, operations management, or a related field is standard for sponsored roles, since H-1B and EB petitions require a qualifying specialty occupation degree. Hands-on experience with customer service metrics and maintenance scheduling is weighted heavily in the selection process.
How long does the visa sponsorship process take for this role?
Timeline depends on the visa type. H-1B standard processing through USCIS runs three to five months after cap registration in March, with premium processing available to cut that to around 15 business days. PERM-based Green Card sponsorship through DOL takes one to two years before the USCIS petition stage. OPT candidates can often start sooner, since work authorization is already in place pending USCIS EAD issuance.
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