Service Operations Manager Jobs at Groundworks with Visa Sponsorship
Service Operations Manager roles at Groundworks sit at the intersection of field team leadership and customer experience, overseeing foundation repair and water management crews across regional markets. Groundworks has a track record of sponsoring work visas for this function, making it a realistic target for international candidates with operations management experience.
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Get Access To All JobsINTRODUCTION
Do you thrive at the intersection of technical expertise and relationship-driven selling?
At Groundworks, North America's leader in foundation solutions, our Service Technicians are trusted advisors—combining hands-on knowledge with consultative sales skills to deliver real solutions that protect our customers’ homes. You’ll meet homeowners face-to-face, assess their needs, present proven systems, and earn steady pay and commissions while doing work you can stand behind. Backed by industry-leading training, advanced tools, and the strength of a national brand, this role is built for motivated professionals who want ownership of their success and a clear path for growth.
The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Service Technician supports our customers with additional solutions options and needs.
DUTIES AND RESPONSIBILITIES
- Execute appointments scheduled with customers
- Travel to customers' home based on assigned appointments
- Build long-term relationships with customers and professionally represent the company
- Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
- Perform annual customer maintenance visits, examining work previously completed
- Perform reactive service appointments, diagnose, and fix any issues
- Install additional products purchased by the customer as necessary
- Adhere to safety regulations and procedures when carrying out responsibilities
- Examine solutions installed by the company and determine potential warranty or non-warranty work
- Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
- It is an essential function of this job that the employee regularly and reliably reports to work on time each working day
- Other duties as assigned
QUALIFICATIONS
- 1 or more years of proven sales experience preferred but not required
- Construction/Home Improvement experience preferred
- Proven customer relations experience preferred
- High school diploma or GED or equivalent experience
- A valid, non-restrictive Driver's License is required
WORKING CONDITIONS
- The employee lifts, pushes, pulls or carries objects; uses abdominal and lower back muscles to provide support over time without fatigue; and effectively lifts and carries heavy loads.
- The position requires good manual dexterity (hand, hand and arm, two hands) and multi-limb coordination. It also requires the ability to quickly move arms and legs.
- The employee must have excellent stamina.
- Seeing with the ability to read reports, data, statistics and information on computer screens are required.
WHAT WE OFFER:
- Competitive base pay + commission & bonus ($70k - 80k avg.)
-
Best-in-class paid-training program with commission eligibility
-
This role requires travel for a mandatory 3-week regional training class. Travel accommodations will be provided.
- Company-generated leads - no cold calling required!
- Company service vehicle and fuel card provided
- Performance opens doors to elite recognition, trips & events
- Annual Tribe Appreciation Tour, holiday & volunteer events
- Upward mobility - we promote from within 80% of the time
- When you win, you own it—our Employee Ownership Program lets you share the upside.
- Tuition Reimbursement Program - we invest in your development!
- Work-life balance - 2 weeks PTO and 6 paid holidays
- US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave
- Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance
INTRODUCTION
Do you thrive at the intersection of technical expertise and relationship-driven selling?
At Groundworks, North America's leader in foundation solutions, our Service Technicians are trusted advisors—combining hands-on knowledge with consultative sales skills to deliver real solutions that protect our customers’ homes. You’ll meet homeowners face-to-face, assess their needs, present proven systems, and earn steady pay and commissions while doing work you can stand behind. Backed by industry-leading training, advanced tools, and the strength of a national brand, this role is built for motivated professionals who want ownership of their success and a clear path for growth.
The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Service Technician supports our customers with additional solutions options and needs.
DUTIES AND RESPONSIBILITIES
- Execute appointments scheduled with customers
- Travel to customers' home based on assigned appointments
- Build long-term relationships with customers and professionally represent the company
- Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
- Perform annual customer maintenance visits, examining work previously completed
- Perform reactive service appointments, diagnose, and fix any issues
- Install additional products purchased by the customer as necessary
- Adhere to safety regulations and procedures when carrying out responsibilities
- Examine solutions installed by the company and determine potential warranty or non-warranty work
- Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
- It is an essential function of this job that the employee regularly and reliably reports to work on time each working day
- Other duties as assigned
QUALIFICATIONS
- 1 or more years of proven sales experience preferred but not required
- Construction/Home Improvement experience preferred
- Proven customer relations experience preferred
- High school diploma or GED or equivalent experience
- A valid, non-restrictive Driver's License is required
WORKING CONDITIONS
- The employee lifts, pushes, pulls or carries objects; uses abdominal and lower back muscles to provide support over time without fatigue; and effectively lifts and carries heavy loads.
- The position requires good manual dexterity (hand, hand and arm, two hands) and multi-limb coordination. It also requires the ability to quickly move arms and legs.
- The employee must have excellent stamina.
- Seeing with the ability to read reports, data, statistics and information on computer screens are required.
WHAT WE OFFER:
- Competitive base pay + commission & bonus ($70k - 80k avg.)
-
Best-in-class paid-training program with commission eligibility
-
This role requires travel for a mandatory 3-week regional training class. Travel accommodations will be provided.
- Company-generated leads - no cold calling required!
- Company service vehicle and fuel card provided
- Performance opens doors to elite recognition, trips & events
- Annual Tribe Appreciation Tour, holiday & volunteer events
- Upward mobility - we promote from within 80% of the time
- When you win, you own it—our Employee Ownership Program lets you share the upside.
- Tuition Reimbursement Program - we invest in your development!
- Work-life balance - 2 weeks PTO and 6 paid holidays
- US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave
- Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance
See all 43+ Service Operations Manager Jobs at Groundworks
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Operations Manager Jobs at Groundworks.
Get Access To All JobsTips for Finding Service Operations Manager Jobs at Groundworks
Document your field operations credentials specifically
Groundworks looks for Service Operations Managers who can demonstrate hands-on oversight of field crews, not just office-based management. Pull together evidence of scheduling, safety compliance, and technician performance metrics from your previous roles before you apply.
Target Groundworks locations with active hiring
Groundworks operates across dozens of regional markets with uneven hiring demand. Search by specific metro areas where they run foundation repair and waterproofing services, since openings in high-growth markets move faster and often have more flexibility on sponsorship timelines.
Use Migrate Mate to filter Groundworks openings efficiently
Groundworks posts Service Operations Manager roles across multiple job boards, which makes it easy to miss active sponsorship-eligible positions. Use Migrate Mate to surface and track verified openings at Groundworks that align with your visa type and start date requirements.
Align your offer letter timeline with H-2B cap cycles
H-2B visas operate on a semi-annual cap, and petition windows open early in the fiscal half-year. If your offer comes through near a cap deadline, work with your employer contact to confirm USCIS filing dates before accepting a start date that falls outside the available allocation period.
Clarify the employer's E-Verify enrollment before signing
Groundworks, as a multi-state contractor, is subject to E-Verify requirements in several jurisdictions. Confirm your hiring contact can walk you through the I-9 and E-Verify process at your specific regional office, as onboarding timelines can differ from market to market.
Frame your resume around KPIs Groundworks prioritizes
Facilities and property services companies measure Service Operations Managers on crew utilization, job completion rates, and customer satisfaction scores. Quantify your operational impact in those terms so your application reads as directly relevant to the business outcomes Groundworks cares about.
Frequently Asked Questions
Does Groundworks sponsor H-1B visas for Service Operations Managers?
Groundworks' visa sponsorship for Service Operations Manager roles has primarily been through the H-2B visa program rather than H-1B visa. H-1B sponsorship requires the role to qualify as a specialty occupation, which is harder to establish for field operations management positions. If you're targeting this role, confirm the specific visa pathway with the recruiter before advancing in the process.
Which visa types are commonly used for Service Operations Manager roles at Groundworks?
The H-2B nonimmigrant visa is the category Groundworks has used for Service Operations Manager sponsorship. H-2B covers temporary non-agricultural workers in roles where the employer can demonstrate a seasonal or peak-load need. Candidates should be aware that H-2B carries annual cap constraints enforced by USCIS, so timing your application relative to cap filing periods matters.
What qualifications and experience does Groundworks expect for a Service Operations Manager?
Groundworks typically looks for candidates with direct experience managing field service or trade crews, ideally in residential or commercial contracting environments. Strong candidates can show a track record in scheduling, crew development, safety compliance, and customer escalation handling. Familiarity with the foundation repair or waterproofing industry is a plus, but broader facilities services management experience is often transferable.
How do I apply for Service Operations Manager jobs at Groundworks?
Groundworks posts openings across its regional markets on an ongoing basis. You can browse current Service Operations Manager positions and filter by sponsorship eligibility on Migrate Mate, which tracks verified listings from Groundworks directly. When applying, tailor your materials to the specific market location, since regional managers often have significant input into hiring decisions at this level.
How do I plan my timeline around the H-2B sponsorship process at Groundworks?
H-2B petitions must be filed with USCIS well in advance of your intended start date, and the semi-annual cap means slots can fill quickly after each filing window opens. Expect the full process, from offer acceptance through visa issuance, to take several months. Align your job search so you have an offer in hand before the relevant cap period opens to avoid waiting through an additional cycle.