Customer Support Jobs at Groundworks with Visa Sponsorship
Groundworks hires Customer Support professionals to keep its facilities and property services operations running smoothly across the U.S. The company has an established track record of sponsoring work visas for this function, making it a realistic target if you're looking for a sponsor in the property services industry.
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Get Access To All JobsINTRODUCTION
JES Foundation Repair, A Groundworks Company, is seeking talented Sales and Service Technician to join their team in the Richmond, VA area!
The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Service Technician supports our customers with additional solutions options and needs.
Why you should join our Service Team
- Base Pay + Commission with NO CAP on earnings
- Average annual earnings $120,000
- Company Vehicle and Gas Card provided
- Full-time nonseasonal work
- Pre-qualified, high-quality appointments, no cold-calling required!
- Advanced leadership training opportunities from a promote from within led culture
- Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match, PTO after applicable waiting periods
- Equity in North America’s Leading Foundation Repair and Water Management Company
JOB RESPONSIBILITIES
- Execute appointments scheduled with customers
- Travel to customers' home based on assigned appointments
- Build long-term relationships with customers and professionally represent the company
- Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
- Perform annual customer maintenance visits, examining work previously completed
- Perform reactive service appointments, diagnose, and fix any issues
- Install additional products purchased by the customer as necessary
- Adhere to safety regulations and procedures when carrying out responsibilities
- Examine solutions installed by the company and determine potential warranty or non-warranty work
- Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
- Other duties as assigned
QUALIFICATIONS
- 1 or more years of proven sales experience preferred but not required
- Construction/Home Improvement experience preferred
- Proven customer relations experience preferred
- High school diploma or GED or equivalent experience
- A valid, non-restrictive Driver's License is required
REQUIREMENTS
- Full-time
- Remote & Onsite: Reporting into and working remotely of Branch location
- Servicing area within territory
Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.
With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!
We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe!
Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset – their home.
When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right.
When you choose Groundworks, you'll join thousands of Tribemates who are making history.
SCHEDULE “A”
Groundworks
JOB DESCRIPTION
Service Technician
- Attend appointments scheduled by a Customer Care Representative. Appointments are scheduled based on your availability.
- Travel to a customer’s home on a pre-set appointment using a company vehicle.
- Build long-term relationships with customers and professionally represent Groundworks.
- Recommends additional products and services to enhance or improve original installation or remedy a potential issue, by following the sales process.
- Perform yearly maintenance visits, examining work previously completed.
- Perform reactive service appointments, diagnose, and fix any issues.
- Install the additional products purchased by the customer as necessary.
- Adhere to safety/health regulations and procedures when carrying out construction operations.
- Examines work done by the company and determines potential warranty or non-warranty work.
- Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager.
- You may be required to assume other tasks or responsibilities not detailed on this list which may be requested from time to time at the Company’s discretion.
INTRODUCTION
JES Foundation Repair, A Groundworks Company, is seeking talented Sales and Service Technician to join their team in the Richmond, VA area!
The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Service Technician supports our customers with additional solutions options and needs.
Why you should join our Service Team
- Base Pay + Commission with NO CAP on earnings
- Average annual earnings $120,000
- Company Vehicle and Gas Card provided
- Full-time nonseasonal work
- Pre-qualified, high-quality appointments, no cold-calling required!
- Advanced leadership training opportunities from a promote from within led culture
- Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match, PTO after applicable waiting periods
- Equity in North America’s Leading Foundation Repair and Water Management Company
JOB RESPONSIBILITIES
- Execute appointments scheduled with customers
- Travel to customers' home based on assigned appointments
- Build long-term relationships with customers and professionally represent the company
- Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
- Perform annual customer maintenance visits, examining work previously completed
- Perform reactive service appointments, diagnose, and fix any issues
- Install additional products purchased by the customer as necessary
- Adhere to safety regulations and procedures when carrying out responsibilities
- Examine solutions installed by the company and determine potential warranty or non-warranty work
- Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
- Other duties as assigned
QUALIFICATIONS
- 1 or more years of proven sales experience preferred but not required
- Construction/Home Improvement experience preferred
- Proven customer relations experience preferred
- High school diploma or GED or equivalent experience
- A valid, non-restrictive Driver's License is required
REQUIREMENTS
- Full-time
- Remote & Onsite: Reporting into and working remotely of Branch location
- Servicing area within territory
Groundworks® is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization.
With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America! Recognized as a Top Workplaces USA™ company and offering employee ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!
We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe!
Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset – their home.
When customers choose a local Groundworks company, they can feel confident they’re hiring the trusted local experts who will ensure the job’s done right.
When you choose Groundworks, you'll join thousands of Tribemates who are making history.
SCHEDULE “A”
Groundworks
JOB DESCRIPTION
Service Technician
- Attend appointments scheduled by a Customer Care Representative. Appointments are scheduled based on your availability.
- Travel to a customer’s home on a pre-set appointment using a company vehicle.
- Build long-term relationships with customers and professionally represent Groundworks.
- Recommends additional products and services to enhance or improve original installation or remedy a potential issue, by following the sales process.
- Perform yearly maintenance visits, examining work previously completed.
- Perform reactive service appointments, diagnose, and fix any issues.
- Install the additional products purchased by the customer as necessary.
- Adhere to safety/health regulations and procedures when carrying out construction operations.
- Examines work done by the company and determines potential warranty or non-warranty work.
- Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager.
- You may be required to assume other tasks or responsibilities not detailed on this list which may be requested from time to time at the Company’s discretion.
See all 158+ Customer Support at Groundworks jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at Groundworks Jobs
Tailor your resume to field operations
Groundworks' Customer Support roles often involve coordinating with field crews on foundation repair and waterproofing jobs. Highlight experience handling high-volume inbound calls, dispatch coordination, or service scheduling in a trade or home services environment.
Verify your work authorization documents early
Groundworks uses E-Verify for employment eligibility. Before you apply, confirm your I-94 is current and that your work authorization document is unexpired so there are no delays when you reach the onboarding stage.
Target regional branch openings specifically
Groundworks operates through regional branches, and Customer Support hiring often follows new market expansions. Searching by location rather than national listings helps you find branches actively building out their support teams and most likely to initiate sponsorship.
Understand H-2B timing before you apply
H-2B is a seasonal visa with a congressionally set annual cap, and petitions require DOL certification before USCIS can approve them. Ask the recruiter upfront what visa timeline the branch is working toward so you align your application with their filing window.
Use Migrate Mate to surface open roles
Customer Support openings at Groundworks are spread across dozens of locations and turn over frequently. Use Migrate Mate to filter and track roles at sponsoring employers in the facilities and property services sector so you do not miss active positions.
Get a written sponsorship confirmation before accepting
Once you receive an offer, ask Groundworks' HR team to confirm in writing which visa category they intend to file under and who manages the petition. This protects your timeline if there is any internal handoff between hiring managers and the immigration team.
Customer Support at Groundworks jobs are hiring across the US. Find yours.
Find Customer Support at Groundworks JobsFrequently Asked Questions
Does Groundworks sponsor H-1B visas for Customer Supports?
Groundworks' documented sponsorship activity for Customer Support roles is concentrated in the H-2B category rather than H-1B. H-1B sponsorship requires the role to qualify as a specialty occupation, which most Customer Support positions do not meet under USCIS standards. If your background qualifies for H-2B and you fit within a seasonal hiring window, that is the more realistic pathway here.
Which visa types does Groundworks commonly use for Customer Support roles?
The visa category Groundworks has used for Customer Support sponsorship is the H-2B, a temporary nonimmigrant visa for non-agricultural workers in roles where U.S. workers are in short supply. H-2B requires DOL labor certification and is subject to a congressionally set annual cap, so timing your application to align with their petition cycle matters.
What qualifications does Groundworks expect for Customer Support positions?
Groundworks' Customer Support roles in the facilities and property services space typically require strong communication skills, comfort with service scheduling or dispatch software, and experience managing high call volumes. Background in home services, construction, or field operations coordination is an advantage, as representatives regularly interface with crews and customers about repair and remediation projects.
How do I apply for Customer Support jobs at Groundworks?
You can browse open Customer Support positions on Groundworks' careers page, filtered by region. Because roles are posted at the branch level, searching by state or metro area surfaces the most active openings. Migrate Mate also tracks sponsoring employers in the facilities sector and can help you identify Groundworks locations currently hiring, so you can apply before a role fills.
How do I plan my timeline around Groundworks' sponsorship process?
H-2B petitions require DOL labor certification before USCIS adjudicates them, and the full process can take several months from start to finish. Factor in that the H-2B cap is divided into two semi-annual allotments, so your start date eligibility depends on which filing window your sponsoring branch targets. Align your offer acceptance timeline with when the branch plans to submit its DOL application.
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