Customer Support Jobs at WSP with Visa Sponsorship
Customer Support jobs at WSP sit within a global consulting environment where client communication, project coordination, and technical helpdesk functions often require specialized backgrounds. WSP has an established history of sponsoring work visas across multiple categories, making it a realistic target for international candidates pursuing long-term careers in professional services.
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WSP is currently initiating a search for an in-house Senior Administrative Project Coordinator for our Portland, Maine office. Be involved in projects with our WSP USA Earth & Environment Team and be a part of a growing organization that meets our client’s objectives and solves their challenges.
Join our Portland WSP Team, we are a team of dedicated professionals working to find solutions for our diverse customer base. Our team is recognized as a leader in A/E design nationwide within WSP and is known in the industry for delivering high-quality designs with technical excellence. We realize this success is the result of the efforts and abilities of our people. Our Portland, Maine team takes pride in maintaining a small family-like, flexible work environment while also having a large international organization’s structure, resources, and opportunities. Our Portland office is right in the heart of Downtown Portland; a diverse and lively city with an outstanding restaurant scene and lots to do if you’re an outdoor enthusiast or love the Arts – something for everyone. This is an opportunity to work with our talented Architects and Engineers in one of WSP’s focused growth areas. If this appeals to you, we would like the opportunity to discuss with you further as we grow our team to support our current workload and advance strategic planning towards our future vision.
Your Impact
- Support Project Managers and internal stakeholders in planning and executing projects
- Coordinate project setup and closing as per WSP’s Project Delivery procedures
- Assist with developing and maintaining project Work Breakdown Structure and schedule
- Setup and maintain budget and expenditure tracking under the guidance of Project Managers
- Interface with the accounting team regarding client invoicing, payments, and the monthly project billing cycle
- Maintain project contracts and documentation for sub-consultants, contractors, and vendors
- Track and manage compliance with requirements of quality management processes or plans
- Coordinate and document project team communications
- Coordinate document delivery, updates, filing, and implement other control systems
- Visible support resource for knowledge of WSP systems and protocols
- Provide non-technical document review, proofreading for accuracy, completeness, compliance with corporate policies, formatting adherence, including grammar, punctuation, and spelling
- Preparation of Excel spreadsheets
- Assist project team members with document formatting, copying, report production, binding, shipping, filing and scanning
- Prepare documents & items for Fedex pick up
Who You Are
Required Qualifications
- High School diploma (or equivalent), Associate’s or Bachelor’s degree preferred
- Excellent organizational skills including strong written and verbal communication skills
- Excellent interpersonal skills including the ability to work as a member of various teams or to work independently as required
- Demonstrated ability to work on multiple projects and complete high-quality work against strict and conflicting deadlines
- A positive, collegial attitude and a high level of professionalism are essential
- A valid driver's license
- Project a professional company image through in-person and phone interaction
- Proficiency in Microsoft Office 365: Word, Excel, PowerPoint, Outlook, and Adobe software
- Demonstrated experience with technical editing, document production (multi-section reports, Appendices, Table of contents, etc.)
- Ability and willingness to learn technical and business vocabulary
- This position requires effective time-management, written communication, planning, organization, creativity, team building, collaboration and interpersonal skills
- The successful candidate will take initiative and be able to work independently, be able to work / coordinate efforts from multi-discipline teams and successfully facilitate development and delivery of multiple, simultaneous deliverables with strict deadlines
- Must be flexible with work schedules and able to adjust to multiple and concurrent deadlines
Preferred Qualifications
- 7+ years of professional administrative work experience
- 7+ years of directly related experience in the engineering consulting environment
WSP Benefits:
WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
Compensation:
Expected Salary (all locations): $57,400 - $86,800
WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.
LI-JA1
This Opportunity
WSP is currently initiating a search for an in-house Senior Administrative Project Coordinator for our Portland, Maine office. Be involved in projects with our WSP USA Earth & Environment Team and be a part of a growing organization that meets our client’s objectives and solves their challenges.
Join our Portland WSP Team, we are a team of dedicated professionals working to find solutions for our diverse customer base. Our team is recognized as a leader in A/E design nationwide within WSP and is known in the industry for delivering high-quality designs with technical excellence. We realize this success is the result of the efforts and abilities of our people. Our Portland, Maine team takes pride in maintaining a small family-like, flexible work environment while also having a large international organization’s structure, resources, and opportunities. Our Portland office is right in the heart of Downtown Portland; a diverse and lively city with an outstanding restaurant scene and lots to do if you’re an outdoor enthusiast or love the Arts – something for everyone. This is an opportunity to work with our talented Architects and Engineers in one of WSP’s focused growth areas. If this appeals to you, we would like the opportunity to discuss with you further as we grow our team to support our current workload and advance strategic planning towards our future vision.
Your Impact
- Support Project Managers and internal stakeholders in planning and executing projects
- Coordinate project setup and closing as per WSP’s Project Delivery procedures
- Assist with developing and maintaining project Work Breakdown Structure and schedule
- Setup and maintain budget and expenditure tracking under the guidance of Project Managers
- Interface with the accounting team regarding client invoicing, payments, and the monthly project billing cycle
- Maintain project contracts and documentation for sub-consultants, contractors, and vendors
- Track and manage compliance with requirements of quality management processes or plans
- Coordinate and document project team communications
- Coordinate document delivery, updates, filing, and implement other control systems
- Visible support resource for knowledge of WSP systems and protocols
- Provide non-technical document review, proofreading for accuracy, completeness, compliance with corporate policies, formatting adherence, including grammar, punctuation, and spelling
- Preparation of Excel spreadsheets
- Assist project team members with document formatting, copying, report production, binding, shipping, filing and scanning
- Prepare documents & items for Fedex pick up
Who You Are
Required Qualifications
- High School diploma (or equivalent), Associate’s or Bachelor’s degree preferred
- Excellent organizational skills including strong written and verbal communication skills
- Excellent interpersonal skills including the ability to work as a member of various teams or to work independently as required
- Demonstrated ability to work on multiple projects and complete high-quality work against strict and conflicting deadlines
- A positive, collegial attitude and a high level of professionalism are essential
- A valid driver's license
- Project a professional company image through in-person and phone interaction
- Proficiency in Microsoft Office 365: Word, Excel, PowerPoint, Outlook, and Adobe software
- Demonstrated experience with technical editing, document production (multi-section reports, Appendices, Table of contents, etc.)
- Ability and willingness to learn technical and business vocabulary
- This position requires effective time-management, written communication, planning, organization, creativity, team building, collaboration and interpersonal skills
- The successful candidate will take initiative and be able to work independently, be able to work / coordinate efforts from multi-discipline teams and successfully facilitate development and delivery of multiple, simultaneous deliverables with strict deadlines
- Must be flexible with work schedules and able to adjust to multiple and concurrent deadlines
Preferred Qualifications
- 7+ years of professional administrative work experience
- 7+ years of directly related experience in the engineering consulting environment
WSP Benefits:
WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
Compensation:
Expected Salary (all locations): $57,400 - $86,800
WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.
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Get Access To All JobsTips for Finding Customer Support Jobs at WSP
Align Your Resume to WSP's Service Lines
WSP's Customer Support roles often sit within specific practice areas like infrastructure, environmental consulting, or engineering services. Tailor your resume to reflect experience supporting technical or project-based teams, not just general helpdesk functions.
Verify Your OPT or CPT Timing Early
If you're on F-1 status, confirm your OPT start date aligns with WSP's hiring cycle. Consulting firms typically run structured intake periods, and a misaligned authorization window can cost you the role before sponsorship conversations begin.
Target WSP Offices in H-1B Cap-Exempt Hubs
WSP operates in markets where cap-exempt partnerships occasionally apply. Research whether your target office has university or government affiliations that could affect your H-1B filing options outside the standard April lottery window.
Use Migrate Mate to Filter WSP's Open Roles
Customer Support openings at WSP aren't always labeled consistently across job boards. Use Migrate Mate to browse verified sponsorship-eligible positions at WSP, so you're applying to roles where visa support is already confirmed, not assumed.
Request LCA Details Before Accepting an Offer
Before signing, ask WSP's HR team to confirm the Labor Condition Application prevailing wage tier for your location and role. DOL wage levels directly affect your H-1B petition timeline and your ability to negotiate salary within compliant bounds.
Prepare Documentation for Multiple Visa Pathways
WSP sponsors H-1B, E-3, and TN visas for qualifying roles. Gather your degree credentials, transcripts, and any professional certifications before outreach, since different visa categories require different evidence packages and some move faster than others.
Frequently Asked Questions
Does WSP sponsor H-1B visas for Customer Support roles?
Yes, WSP sponsors H-1B visas for Customer Support positions where the role qualifies as a specialty occupation. You'll need a bachelor's degree or higher in a relevant field, and the job duties must require that level of education. WSP's HR team coordinates the petition through USCIS, typically aligned with the annual April cap filing window.
How do I apply for Customer Support jobs at WSP?
Applications go through WSP's careers portal, where roles are listed by region and service line. Migrate Mate is the recommended way to identify which open Customer Support positions at WSP are verified for visa sponsorship, saving you time spent on roles that may not support international candidates. Apply directly through WSP once you've identified a match.
Which visa types does WSP commonly sponsor for Customer Support positions?
WSP sponsors across several categories for Customer Support roles, including H-1B for specialty occupation workers, E-3 visa for Australian citizens, TN visa for Canadian and Mexican nationals under USMCA, and F-1 OPT and CPT for students in active programs. Longer-term pathways including EB-2 and EB-3 Green Cards are also supported for eligible employees after initial placement.
What qualifications does WSP expect for Customer Support roles?
WSP's Customer Support positions in a consulting environment typically require experience supporting technical teams, project coordination, or client-facing operations in professional services. A relevant bachelor's degree strengthens both your candidacy and your visa eligibility, particularly for H-1B. Proficiency with project management tools and familiarity with large enterprise workflows are commonly expected across WSP's service lines.
How do I estimate the visa sponsorship timeline for a Customer Support role at WSP?
Timeline depends on your visa category. H-1B petitions filed in April have an October 1 start date at the earliest under standard processing, though premium processing through USCIS can reduce adjudication to 15 business days. TN and E-3 visas move faster since they aren't cap-subject. Factor in WSP's internal LCA filing with DOL, which typically takes one to two weeks before the main petition can be submitted.