Customer Support Jobs at WSP with Visa Sponsorship
Customer Support jobs at WSP sit within a global consulting environment where client communication, project coordination, and technical helpdesk functions often require specialized backgrounds. WSP has an established history of sponsoring work visas across multiple categories, making it a realistic target for international candidates pursuing long-term careers in professional services.
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This Opportunity
Under general to minimal supervision, provides technical design and CADD support on projects to produce designs and specifications to be used for planning, transportation, infrastructure, and technical services business lines. Tasks may include developing skills and generating CADD designs on various assigned projects of basic complexity. Generates accurate and concise design phase deliverables including reports, technical memoranda, design manuals, plans and profiles, models, sections, details, specifications, and material lists. Ensures that responsibilities are delivered and adhered to with a level of quality that meets or exceeds acceptable industry standards for design, accuracy, and functionality.
Your Impact
- Under general supervision, assist with collecting, compiling, and analyzing data from the physical work site, surveys, structural concepts, blueprints, schematics, data, verbal or written specifications, technical drawings, rough sketches, diagrams, and other matrices to support drafting and design activities.
- Under general supervision, use 3D computer-aided design and drafting (CADD) software to assist with basic design details and prepare drawings which require a high degree of precision.
- Provide basic technical design assistance that accounts for the proper illustration, fit form, and function using geometric dimensioning, tolerance and quantity calculations, while ensuring the construction and maintainability of designs according to design standard specifications.
- Assist with verifying calculations, design, change orders, interpretation of contract plans and specifications, and escalating any issues or technical problems for appropriate resolution.
- Work with cross-functional teams in executing project work.
- Assure plans adhere to city code, state and federal regulations.
- Prepare multiple versions of designs for review by engineer.
- Ensure the specification of dimensions, materials, and procedures for assigned projects, ensuring compliance with contract requirements.
- Work collaboratively with the engineer-in-charge and other technical professionals on assigned project phases, segments, checks, and tasks.
- Complete training on assigned tasks.
- Exhibit basic knowledge of current drafting and design support practices.
- Exercise responsible and ethical decision-making regarding company funds, resources and conduct, and adhere to WSP’s Code of Conduct and related policies and procedures.
- Perform additional responsibilities as required by business needs.
Who You Are
Required Qualifications
- High School Diploma.
- Minimum of 3 year of relevant post education experience in discipline with prior drafting and design support experience.
- Familiar with drafting and design support principles, practices, process, methods and techniques.
- Familiar with relevant codes, regulations, compliance practices, and record-keeping requirements.
- Excellent research and evaluation skills with analytical mindset.
- Capable interpersonal and communication skills when interacting with others, expressing ideas effectively and professionally to a technical and non-technical audience.
- Capable self-leadership with attention to detail, ability to learn new techniques, perform multiple tasks simultaneously, follow instruction, and comply with company policies.
- Ability to work independently under general supervision, as well as part of a team to meet business objectives.
- Basic proficiency with technical writing, office automation, software, technology, math principles, spreadsheets, and tools.
- Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies.
- Ability to work schedules conducive to project-specific requirements that may extend beyond the typical workweek.
- Occasional travel may be required depending on project-specific requirements.
Preferred Qualifications:
- Associate’s Degree in closely related discipline is preferred.
- Essential professional licensure/certification.
WSP Benefits:
WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
Compensation:
Expected Salary (all locations): $24/hr - $35.40/hr
WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.
Expected Salary (Colorado only): $27/hr - $36/hr
WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.
LI-RF1
About WSP
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.
WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?
WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.
The selected candidate must be authorized to work in the United States.
NOTICE TO THIRD PARTY AGENCIES:
WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
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Get Access To All JobsTips for Finding Customer Support Jobs at WSP
Align Your Resume to WSP's Service Lines
WSP's Customer Support roles often sit within specific practice areas like infrastructure, environmental consulting, or engineering services. Tailor your resume to reflect experience supporting technical or project-based teams, not just general helpdesk functions.
Verify Your OPT or CPT Timing Early
If you're on F-1 status, confirm your OPT start date aligns with WSP's hiring cycle. Consulting firms typically run structured intake periods, and a misaligned authorization window can cost you the role before sponsorship conversations begin.
Target WSP Offices in H-1B Cap-Exempt Hubs
WSP operates in markets where cap-exempt partnerships occasionally apply. Research whether your target office has university or government affiliations that could affect your H-1B filing options outside the standard April lottery window.
Use Migrate Mate to Filter WSP's Open Roles
Customer Support openings at WSP aren't always labeled consistently across job boards. Use Migrate Mate to browse verified sponsorship-eligible positions at WSP, so you're applying to roles where visa support is already confirmed, not assumed.
Request LCA Details Before Accepting an Offer
Before signing, ask WSP's HR team to confirm the Labor Condition Application prevailing wage tier for your location and role. DOL wage levels directly affect your H-1B petition timeline and your ability to negotiate salary within compliant bounds.
Prepare Documentation for Multiple Visa Pathways
WSP sponsors H-1B, E-3, and TN visas for qualifying roles. Gather your degree credentials, transcripts, and any professional certifications before outreach, since different visa categories require different evidence packages and some move faster than others.
Frequently Asked Questions
Does WSP sponsor H-1B visas for Customer Support roles?
Yes, WSP sponsors H-1B visas for Customer Support positions where the role qualifies as a specialty occupation. You'll need a bachelor's degree or higher in a relevant field, and the job duties must require that level of education. WSP's HR team coordinates the petition through USCIS, typically aligned with the annual April cap filing window.
How do I apply for Customer Support jobs at WSP?
Applications go through WSP's careers portal, where roles are listed by region and service line. Migrate Mate is the recommended way to identify which open Customer Support positions at WSP are verified for visa sponsorship, saving you time spent on roles that may not support international candidates. Apply directly through WSP once you've identified a match.
Which visa types does WSP commonly sponsor for Customer Support positions?
WSP sponsors across several categories for Customer Support roles, including H-1B for specialty occupation workers, E-3 visa for Australian citizens, TN visa for Canadian and Mexican nationals under USMCA, and F-1 OPT and CPT for students in active programs. Longer-term pathways including EB-2 and EB-3 Green Cards are also supported for eligible employees after initial placement.
What qualifications does WSP expect for Customer Support roles?
WSP's Customer Support positions in a consulting environment typically require experience supporting technical teams, project coordination, or client-facing operations in professional services. A relevant bachelor's degree strengthens both your candidacy and your visa eligibility, particularly for H-1B. Proficiency with project management tools and familiarity with large enterprise workflows are commonly expected across WSP's service lines.
How do I estimate the visa sponsorship timeline for a Customer Support role at WSP?
Timeline depends on your visa category. H-1B petitions filed in April have an October 1 start date at the earliest under standard processing, though premium processing through USCIS can reduce adjudication to 15 business days. TN and E-3 visas move faster since they aren't cap-subject. Factor in WSP's internal LCA filing with DOL, which typically takes one to two weeks before the main petition can be submitted.