Customer Support Jobs at Resource Innovations with Visa Sponsorship
Resource Innovations hires for Customer Support roles across its consulting and professional services operations, working with candidates who need visa sponsorship across multiple categories. If you're targeting a client-facing or support position here, the company has a consistent record of filing across both work and training-based visa types.
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Get Access To All JobsINTRODUCTION
Resource Innovations is seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients throughout the nation. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you.
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
ROLE AND RESPONSIBILITIES
- Provides basic troubleshooting and recommend solutions
- Data Entry - enters data into various database applications
- Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
- Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents
- Communicates effectively as part of team approach with other departments in servicing customers
- Provides customer service activities such as responding to emails and phone calls
- Provides exceptional customer service and call handling in a customer centric environment
- Safeguards confidential customer information
- May provide peer training to co-workers job shadowing support as assigned in area of responsibility
- Willing to support any program within the department as assigned
- Other duties as assigned
BASIC QUALIFICATIONS
- Minimum of a high school diploma or equivalent
- Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm
- Minimum 6+ months of related work experience in a call center environment
- Proficiency in 10-key data entry from computer keyboard
- Experience with various Microsoft programs, including Word, Excel, Access
- Strong attention to detail
- Strong organizational and prioritization skills and ability to multi-task
- Excellent written and verbal communication skills
- A positive and customer-friendly outlook
- Able to follow directions as they are given
PREFERRED QUALIFICATIONS
- Experience in a data entry processing and customer centric call center environment preferred
- Experience working in energy efficiency or utility fields a plus
- English and Spanish speaking
BENEFITS
Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The base salary for this position is $17.00 per hour. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.
At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.
Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.
The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
INTRODUCTION
Resource Innovations is seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients throughout the nation. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you.
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
ROLE AND RESPONSIBILITIES
- Provides basic troubleshooting and recommend solutions
- Data Entry - enters data into various database applications
- Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
- Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents
- Communicates effectively as part of team approach with other departments in servicing customers
- Provides customer service activities such as responding to emails and phone calls
- Provides exceptional customer service and call handling in a customer centric environment
- Safeguards confidential customer information
- May provide peer training to co-workers job shadowing support as assigned in area of responsibility
- Willing to support any program within the department as assigned
- Other duties as assigned
BASIC QUALIFICATIONS
- Minimum of a high school diploma or equivalent
- Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm
- Minimum 6+ months of related work experience in a call center environment
- Proficiency in 10-key data entry from computer keyboard
- Experience with various Microsoft programs, including Word, Excel, Access
- Strong attention to detail
- Strong organizational and prioritization skills and ability to multi-task
- Excellent written and verbal communication skills
- A positive and customer-friendly outlook
- Able to follow directions as they are given
PREFERRED QUALIFICATIONS
- Experience in a data entry processing and customer centric call center environment preferred
- Experience working in energy efficiency or utility fields a plus
- English and Spanish speaking
BENEFITS
Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The base salary for this position is $17.00 per hour. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.
At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.
Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.
The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
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Get Access To All JobsTips for Finding Customer Support Jobs at Resource Innovations Jobs
Align your credentials with specialty occupation standards
Customer Support roles at consulting firms can require H-1B eligibility, which means your degree must connect directly to the position. A business, communications, or IT degree paired with relevant support experience strengthens your specialty occupation case at USCIS.
Target Resource Innovations during active hiring cycles
Consulting firms tend to cluster hiring around project ramp-ups and client contract renewals. Applying when Resource Innovations has multiple Customer Support openings posted simultaneously signals an active engagement cycle, where sponsorship decisions move faster.
Clarify CPT and OPT eligibility before your first interview
Resource Innovations sponsors both F-1 CPT and OPT, so if you're currently enrolled or in your post-completion period, confirm your program authorization with your DSO before outreach. Arriving at the offer stage with your employment authorization timeline ready removes the most common delay.
Use Migrate Mate to filter open Customer Support roles
Browse Resource Innovations' current Customer Support postings directly on Migrate Mate, which surfaces only roles from employers with verified sponsorship history, saving you the step of manually confirming each position's visa eligibility before applying.
Prepare for TN classification if you're Canadian or Mexican
TN status for consulting support roles requires your job duties to map to a qualifying USMCA occupation category. Review DOL guidance on management consultant classifications and come to the offer conversation with a clear description of how your Customer Support duties fit that framework.
Confirm PERM timing expectations before accepting an offer
If EB-2 or EB-3 sponsorship is on the table, understand that the PERM labor certification process typically runs six months to over a year before an I-140 petition can be filed. Raise this in negotiation so both sides have realistic expectations about permanent residency timelines.
Customer Support at Resource Innovations jobs are hiring across the US. Find yours.
Find Customer Support at Resource Innovations JobsFrequently Asked Questions
Does Resource Innovations sponsor H-1B visas for Customer Support roles?
Yes, Resource Innovations has a track record of H-1B sponsorship for roles in its consulting and professional services operations, including Customer Support positions. Eligibility depends on whether the specific role meets USCIS specialty occupation requirements, which generally means the position requires at least a bachelor's degree in a directly related field. Confirm the job description aligns with that standard before applying.
How do I apply for Customer Support jobs at Resource Innovations?
You can browse and apply for open Customer Support positions at Resource Innovations through Migrate Mate, which filters roles by employer sponsorship history so you can confirm visa eligibility upfront. From there, apply directly through Resource Innovations' careers portal. Tailor your application to highlight client-facing experience and any tools or platforms the job description references, as consulting firms weigh practical support competencies heavily.
Which visa types does Resource Innovations commonly use for Customer Support positions?
Resource Innovations sponsors across several visa categories for Customer Support roles, including H-1B for specialty occupation hires, F-1 OPT and CPT for students in their training periods, TN for qualifying Canadian and Mexican nationals, J-1 for exchange visitors, and EB-2 or EB-3 for candidates pursuing permanent residency. The right category depends on your current status, degree field, and the specific role's requirements.
What qualifications does Resource Innovations expect for Customer Support roles?
Customer Support positions at consulting and professional services firms like Resource Innovations typically require a bachelor's degree in business, communications, information systems, or a related field, plus demonstrated experience in client-facing or technical support environments. Familiarity with CRM platforms, strong written communication, and the ability to manage multiple client accounts concurrently are consistently valued. Roles requiring H-1B sponsorship must also satisfy USCIS specialty occupation criteria.
How do I plan my timeline if I need visa sponsorship for a Customer Support role at Resource Innovations?
Timeline depends on your current status. F-1 OPT authorization can be active within a few months of graduation, making it the fastest path to start work. H-1B sponsorship requires cap registration in March for an October 1 start, so an offer needs to be in place well before then. TN status can often be secured at the port of entry for Canadian nationals. If EB-2 or EB-3 sponsorship is discussed, PERM processing through DOL adds significant lead time to any permanent residency plan.
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