Customer Service Jobs at Resource Innovations with Visa Sponsorship
Customer Service jobs at Resource Innovations support consulting and program delivery clients across government and energy sectors. The company has a consistent track record of sponsoring work visas for this function, making it a realistic target if you're on F-1 OPT, H-1B visa, or pursuing longer-term sponsorship.
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Get Access To All JobsINTRODUCTION
Resource Innovations is seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients throughout the nation. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you.
The Resource Innovations Business Processing team’s goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. Utilities across the U.S. engage Resource Innovations' Call Centers to deliver caring, knowledgeable and engaging customer support, from single programs to entire utility program portfolios. Leave work every day knowing that you, personally, have made an impact on the world.
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.
ROLE AND RESPONSIBILITIES
- Provides basic troubleshooting and recommend solutions
- Data Entry - enters data into various database applications
- Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
- Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents
- Communicates effectively as part of team approach with other departments in servicing customers
- Provides customer service activities such as responding to emails and phone calls
- Provides exceptional customer service and call handling in a customer centric environment
- Safeguards confidential customer information
- May provide peer training to co-workers job shadowing support as assigned in area of responsibility
- Willing to support any program within the department as assigned
- Other duties as assigned
BASIC QUALIFICATIONS
- Minimum of a high school diploma or equivalent
- Fluent in both English and Spanish
- Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm
- Minimum 6+ months of related work experience in a call center environment
- Proficiency in 10-key data entry from computer keyboard
- Experience with various Microsoft programs, including Word, Excel, Access
- Strong attention to detail
- Strong organizational and prioritization skills and ability to multi-task
- Excellent written and verbal communication skills
- A positive and customer-friendly outlook
- Able to follow directions as they are given
PREFERRED QUALIFICATIONS
- Experience in a data entry processing and customer centric call center environment preferred
- Experience working in energy efficiency or utility fields a plus
COMPENSATION & BENEFITS
Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $17/hr - $20.39/hr. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.
At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.
Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.
The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
INTRODUCTION
Resource Innovations is seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients throughout the nation. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you.
The Resource Innovations Business Processing team’s goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. Utilities across the U.S. engage Resource Innovations' Call Centers to deliver caring, knowledgeable and engaging customer support, from single programs to entire utility program portfolios. Leave work every day knowing that you, personally, have made an impact on the world.
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.
ROLE AND RESPONSIBILITIES
- Provides basic troubleshooting and recommend solutions
- Data Entry - enters data into various database applications
- Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
- Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents
- Communicates effectively as part of team approach with other departments in servicing customers
- Provides customer service activities such as responding to emails and phone calls
- Provides exceptional customer service and call handling in a customer centric environment
- Safeguards confidential customer information
- May provide peer training to co-workers job shadowing support as assigned in area of responsibility
- Willing to support any program within the department as assigned
- Other duties as assigned
BASIC QUALIFICATIONS
- Minimum of a high school diploma or equivalent
- Fluent in both English and Spanish
- Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm
- Minimum 6+ months of related work experience in a call center environment
- Proficiency in 10-key data entry from computer keyboard
- Experience with various Microsoft programs, including Word, Excel, Access
- Strong attention to detail
- Strong organizational and prioritization skills and ability to multi-task
- Excellent written and verbal communication skills
- A positive and customer-friendly outlook
- Able to follow directions as they are given
PREFERRED QUALIFICATIONS
- Experience in a data entry processing and customer centric call center environment preferred
- Experience working in energy efficiency or utility fields a plus
COMPENSATION & BENEFITS
Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $17/hr - $20.39/hr. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.
At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.
Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.
The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
See all Customer Service Jobs at Resource Innovations
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Jobs at Resource Innovations.
Get Access To All JobsTips for Finding Customer Service Jobs at Resource Innovations
Frame Your Experience Around Client Delivery
Resource Innovations serves government and utility clients where customer service means managing stakeholder relationships and program outcomes, not call center work. Tailor your resume to show account management, escalation handling, or program support experience relevant to consulting environments.
Verify Your OPT Timeline Before Applying
If you're on F-1 OPT, confirm your remaining authorized period before submitting applications. Resource Innovations files H-1B petitions on the April 1 cap-subject deadline, so you need enough OPT runway to bridge the October 1 start date without a gap in work authorization.
Target Roles Tied to Active Government Contracts
Customer Service openings at Resource Innovations often support funded program contracts. Prioritize roles that reference specific programs or agencies in the job description, as those positions are more likely to have headcount approved and sponsorship decisions already built into the project budget.
Use Migrate Mate to Filter Sponsorship-Confirmed Openings
Search Resource Innovations Customer Service roles on Migrate Mate to surface positions where sponsorship is confirmed and filter by your visa type. This saves time you'd otherwise spend applying to openings where sponsorship eligibility is unclear.
Ask About LCA Filing Timing During Offer Negotiations
The Labor Condition Application, filed with DOL before your H-1B petition, must list your worksite location. If your Customer Service role involves client sites or remote work across states, clarify the primary work location early so the LCA reflects your actual assignment and avoids compliance issues later.
Prepare a Degree Equivalency Brief for Non-U.S. Credentials
H-1B specialty occupation determinations require a bachelor's degree in a related field. If your degree is from outside the U.S., get a credential evaluation from a NACES-member organization before your offer stage so Resource Innovations can confirm USCIS eligibility before filing.
Frequently Asked Questions
Does Resource Innovations sponsor H-1B visas for Customer Service?
Yes, Resource Innovations has a documented history of sponsoring H-1B visas for roles in its consulting and program delivery operations, which includes Customer Service functions. If you're already in H-1B status with another employer, Resource Innovations can file an H-1B transfer petition, allowing you to start work as soon as USCIS receives the petition rather than waiting for approval.
How do I apply for Customer Service jobs at Resource Innovations?
Applications go through Resource Innovations' careers portal. Before applying, use Migrate Mate to browse current Customer Service openings at Resource Innovations filtered by your visa type, so you're targeting roles where sponsorship aligns with your specific situation. When you apply, note your work authorization status clearly in the application so the recruiting team can flag sponsorship requirements early in the process.
Which visa types does Resource Innovations commonly use for Customer Service roles?
Resource Innovations sponsors H-1B, TN visa, and Green Card pathways including EB-2 and EB-3 for qualifying roles. F-1 OPT and CPT are also supported for students early in their careers, and J-1 visa sponsorship is available in some program contexts. The right visa type depends on your nationality, degree, and the specific role's requirements under USCIS specialty occupation standards.
What qualifications does Resource Innovations expect for Customer Service roles?
Most Customer Service positions at Resource Innovations in the consulting and professional services context expect a bachelor's degree, ideally in business, communications, public administration, or a related field. Practical experience in client-facing roles, especially supporting government programs or utility clients, strengthens your application. For H-1B eligibility, your degree must be in a field directly related to the specific job duties.
How do I plan my timeline if I need H-1B sponsorship through Resource Innovations?
H-1B cap-subject petitions are filed on April 1 each year, with an October 1 start date if selected in the lottery. If you're on F-1 OPT, you need to receive and accept an offer well before the April 1 filing window so your employer can prepare the petition. The USCIS registration period typically opens in March, so starting your job search in the preceding fall gives you realistic lead time to land an offer before the deadline.