Customer Support Jobs at Thermo Fisher Scientific with Visa Sponsorship
Customer Support jobs at Thermo Fisher Scientific are regularly available across the company's scientific instruments, reagents, and lab services divisions. The company has a consistent track record of sponsoring work visas for this function, making it a realistic target for international candidates with relevant technical or life sciences support experience.
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Get Access To All JobsWork Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Cold Room/Freezers -22 degrees F/-6 degrees C, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Warehouse, Will work with hazardous/toxic materials
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.
Location/Division Specific Information
Raleigh, Durham area
How do we make an impact?
Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.
What will you do?
The position leads the daily supervision of a team of customer multi-site based personnel, enabling the team to consistently deliver high levels of customer service. Includes oversight of service offerings: order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support operations.
- Effectively lead a diverse cross-functional team of on-site lab specialists servicing multiple sites. Responsible for complete employee lifecycle management: new hire selection, identification of training needs and solutions, coordinating development training, and employee performance evaluations.
- Deliver on committed contractual scope of work. Develop, track, and trend business metrics. Collaborate and support the Program/Regional Manager for customer performance reviews.
- Act as liaison between customer and Thermo Fisher Scientific; Coordinate onsite vendor escorting and customer visits.
- Write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory.
- Define new opportunities by actively seeking expansion of services within assigned areas. Provide capability review presentations, and act as a resource for the sales team and customer to identify savings and opportunities.
- Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives.
- Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
- Lead and support safety programs for your teams such as hazard identification, inspections and incident reporting/investigations as required, and communicate and hold local staff accountable to safety expectations. Interact regularly with Environmental Health and Safety Leadership.
- May perform other responsibilities as assigned by management.
How will you get here?
Education
High school graduate or equivalent required. Bachelors degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.
Experience
4+ years of experience in managed services in a laboratory setting.
GxP Experience and IATA/DOT, certification, knowledge of OSHA General Industry requirements are also a plus.
Knowledge, Skills, Abilities
- Leadership and supervisory abilities and interpersonal skills are required to lead, coach, and enhance team culture; Basic understanding of employment/labor law regulations.
- Strong verbal and written communication skills. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
- Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
- Basic chemical knowledge including chemical handling, calculation of Molarity, percent by volume, etc. Use of software for reagent batch records and chemical inventory tracking.
- Possesses strong analytical abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities, while functioning in a fast-paced work environment.
Physical Requirements / Work Environment
- Works primarily at customer sites, which may require independent work at the customer locations. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.).
- Depending on the area of the building, personal protective equipment may need to be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
- Regularly required to lift 30 - 40 lbs, and up to 50 lbs occasionally.
- Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100 lbs.
- Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
- Ability to work in environments with varied temperatures (cold rooms, outside, etc.).
- Ability to work overtime, or independently, as needed.
Candidates must reside within a 50-mile radius of the Durham, NC. Additionally, the position requires the ability to respond to assigned customer sites within one hour of notification, and have reliable transportation.
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Cold Room/Freezers -22 degrees F/-6 degrees C, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Warehouse, Will work with hazardous/toxic materials
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.
Location/Division Specific Information
Raleigh, Durham area
How do we make an impact?
Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.
What will you do?
The position leads the daily supervision of a team of customer multi-site based personnel, enabling the team to consistently deliver high levels of customer service. Includes oversight of service offerings: order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support operations.
- Effectively lead a diverse cross-functional team of on-site lab specialists servicing multiple sites. Responsible for complete employee lifecycle management: new hire selection, identification of training needs and solutions, coordinating development training, and employee performance evaluations.
- Deliver on committed contractual scope of work. Develop, track, and trend business metrics. Collaborate and support the Program/Regional Manager for customer performance reviews.
- Act as liaison between customer and Thermo Fisher Scientific; Coordinate onsite vendor escorting and customer visits.
- Write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory.
- Define new opportunities by actively seeking expansion of services within assigned areas. Provide capability review presentations, and act as a resource for the sales team and customer to identify savings and opportunities.
- Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives.
- Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
- Lead and support safety programs for your teams such as hazard identification, inspections and incident reporting/investigations as required, and communicate and hold local staff accountable to safety expectations. Interact regularly with Environmental Health and Safety Leadership.
- May perform other responsibilities as assigned by management.
How will you get here?
Education
High school graduate or equivalent required. Bachelors degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.
Experience
4+ years of experience in managed services in a laboratory setting.
GxP Experience and IATA/DOT, certification, knowledge of OSHA General Industry requirements are also a plus.
Knowledge, Skills, Abilities
- Leadership and supervisory abilities and interpersonal skills are required to lead, coach, and enhance team culture; Basic understanding of employment/labor law regulations.
- Strong verbal and written communication skills. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
- Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
- Basic chemical knowledge including chemical handling, calculation of Molarity, percent by volume, etc. Use of software for reagent batch records and chemical inventory tracking.
- Possesses strong analytical abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities, while functioning in a fast-paced work environment.
Physical Requirements / Work Environment
- Works primarily at customer sites, which may require independent work at the customer locations. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.).
- Depending on the area of the building, personal protective equipment may need to be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
- Regularly required to lift 30 - 40 lbs, and up to 50 lbs occasionally.
- Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100 lbs.
- Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
- Ability to work in environments with varied temperatures (cold rooms, outside, etc.).
- Ability to work overtime, or independently, as needed.
Candidates must reside within a 50-mile radius of the Durham, NC. Additionally, the position requires the ability to respond to assigned customer sites within one hour of notification, and have reliable transportation.
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
See all Customer Support Jobs at Thermo Fisher Scientific
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Jobs at Thermo Fisher Scientific.
Get Access To All JobsTips for Finding Customer Support Jobs at Thermo Fisher Scientific
Highlight technical product knowledge in applications
Thermo Fisher's Customer Support roles often require familiarity with laboratory equipment, reagents, or software platforms. Applicants who demonstrate hands-on knowledge of scientific products in their resume stand out from generalist candidates and signal immediate readiness.
Target divisions with recurring sponsorship patterns
Thermo Fisher's sponsorship activity for Customer Support tends to cluster in divisions serving biopharma, clinical, and research lab clients. Search by business unit when browsing open roles to find teams with the strongest history of hiring internationally.
Understand how TN status applies to support roles
If you hold Canadian or Mexican citizenship, TN classification may cover certain Customer Support positions if the role aligns with an eligible occupation like Computer Systems Analyst. Confirm the job description explicitly matches a USMCA-listed category before relying on this path.
Clarify OPT employer verification requirements early
Thermo Fisher participates in E-Verify, which is required for F-1 OPT employment. Confirm your STEM OPT extension is filed and your DSO has updated SEVIS before your start date. A mismatch in authorization status can delay onboarding even after an offer is signed.
Ask about H-1B filing timelines during offer negotiations
For Customer Support roles requiring a specialty occupation determination, USCIS H-1B cap registration opens in March for an October 1 start. If you receive an offer outside that window, clarify whether the role qualifies for cap-exempt filing or whether your start date will need to align with the next cap cycle.
Use Migrate Mate to filter Customer Support roles by visa type
Identifying which open Customer Support positions at Thermo Fisher actively support H-1B, TN, or OPT candidates takes legwork. Migrate Mate filters jobs by sponsorship type so you can focus your applications on roles where sponsorship is already confirmed.
Frequently Asked Questions
Does Thermo Fisher Scientific sponsor H-1B visas for Customer Supports?
Yes, Thermo Fisher Scientific sponsors H-1B visas for Customer Support roles where the position qualifies as a specialty occupation, typically requiring a bachelor's degree in a relevant field such as life sciences, engineering, or a related discipline. Sponsorship is not automatic for every support role, so confirming the degree requirement in the job description is important before applying.
How do I apply for Customer Support jobs at Thermo Fisher Scientific?
You can browse and apply for Customer Support openings directly through Thermo Fisher's careers portal. For international candidates who need sponsorship, Migrate Mate is a faster way to surface roles at Thermo Fisher that explicitly support visa sponsorship, saving you time filtering through listings where sponsorship status is unclear.
Which visa types does Thermo Fisher Scientific commonly use for Customer Support roles?
Thermo Fisher supports several visa categories for Customer Support hires, including H-1B for specialty occupation roles, F-1 OPT and STEM OPT extension for recent graduates, and TN visa for eligible Canadian and Mexican nationals. For permanent residency, the company has sponsored EB-2 and EB-3 Green Card petitions through the PERM labor certification process for qualifying employees in this function.
What qualifications does Thermo Fisher Scientific expect for Customer Support roles?
Thermo Fisher's Customer Support positions typically expect a bachelor's degree in a life sciences, engineering, or technical field for roles that involve supporting scientific instruments or laboratory products. Prior experience with customer-facing technical troubleshooting, CRM platforms, or laboratory workflows strengthens your application considerably. Roles supporting regulated industries like biopharma may also expect familiarity with GMP or GLP environments.
How do I plan my timeline if I need H-1B sponsorship for a Customer Support role at Thermo Fisher?
The H-1B cap registration period runs in March, with an October 1 employment start for selected petitions. If you're currently on F-1 OPT, you may be able to begin working before October under the cap-gap provision, provided your OPT is still valid when your employer submits your H-1B registration. Align your job search and offer timeline with USCIS's annual cap cycle to avoid gaps in work authorization.