Customer Support Jobs at Thermo Fisher Scientific with Visa Sponsorship
Thermo Fisher Scientific regularly hires Customer Support professionals across its scientific instruments, reagents, and lab services divisions. The company has a consistent track record of sponsoring work visas for this function, making it a realistic target for international candidates with relevant technical or life sciences support experience.
See All Customer Support at Thermo Fisher Scientific JobsOverview
Showing 5 of 60+ Customer Support Jobs at Thermo Fisher Scientific jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 60+ Customer Support Jobs at Thermo Fisher Scientific
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Jobs at Thermo Fisher Scientific.
Get Access To All JobsWork Schedule
Standard (Mon-Fri)
Environmental Conditions
Laboratory Setting, Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location:
This is a remote customer facing scientist position covering a Pacific Northwest and British Columbia territory. Residency within the Pacific Northwest territory is preferred. No relocation assistance will be provided.
DESCRIPTION:
Join our collaborative team at Thermo Fisher Scientific as a Staff Scientist, Field Applications and contribute by enabling customers to solve complex downstream and purification challenges. You'll serve as a technical expert, providing comprehensive support across our downstream technology platforms while building strong relationships with customers, sales teams, and internal partners. This role offers the opportunity to work with advanced scientific instrumentation and contribute to breakthroughs that make the world healthier, cleaner, and safer.
Working both independently and collaboratively, you'll deliver technical training, optimize applications, troubleshoot complex issues, and demonstrate our technologies through presentations. Your expertise will help customers achieve their research and development goals while supporting the adoption of our solutions across multiple scientific disciplines.
You'll have the opportunity to support colleagues, lead strategic projects, and contribute to product development by providing valuable customer feedback to our R&D teams. This position combines scientific expertise with customer engagement, allowing you to contribute to both technical advancement and business growth.
REQUIREMENTS:
- Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience.
- Preferred Fields of Study: Chemistry, Biochemistry, Biology, Materials Science, Engineering, or related scientific field
- Technical knowledge in one or more core application areas required (downstream process for monoclonal antibodies, viral vectors, vaccines, or related fields)
- Successful experience in customer-facing technical support and training
- Strong communication skills with ability to explain complex concepts to diverse audiences
- Problem-solving abilities and analytical troubleshooting expertise
- Project management and organizational skills
- Ability to work independently while collaborating effectively across teams
- Proficiency in relevant software applications and data analysis tools
- Presentation and technical writing capabilities
- Fluency in English required; additional languages beneficial
- Ability to travel up to 50-75% (2 weeks a month) within assigned territory
- Valid driver's license and passport for international travel where required
- Experience with method development and optimization
- Leadership abilities and mentoring skills
- Knowledge of regulatory requirements and quality systems (GMP, GLP) preferred
Compensation and Benefits
The salary range estimated for this position based in Washington is $104,000.00–$154,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Laboratory Setting, Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location:
This is a remote customer facing scientist position covering a Pacific Northwest and British Columbia territory. Residency within the Pacific Northwest territory is preferred. No relocation assistance will be provided.
DESCRIPTION:
Join our collaborative team at Thermo Fisher Scientific as a Staff Scientist, Field Applications and contribute by enabling customers to solve complex downstream and purification challenges. You'll serve as a technical expert, providing comprehensive support across our downstream technology platforms while building strong relationships with customers, sales teams, and internal partners. This role offers the opportunity to work with advanced scientific instrumentation and contribute to breakthroughs that make the world healthier, cleaner, and safer.
Working both independently and collaboratively, you'll deliver technical training, optimize applications, troubleshoot complex issues, and demonstrate our technologies through presentations. Your expertise will help customers achieve their research and development goals while supporting the adoption of our solutions across multiple scientific disciplines.
You'll have the opportunity to support colleagues, lead strategic projects, and contribute to product development by providing valuable customer feedback to our R&D teams. This position combines scientific expertise with customer engagement, allowing you to contribute to both technical advancement and business growth.
REQUIREMENTS:
- Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience.
- Preferred Fields of Study: Chemistry, Biochemistry, Biology, Materials Science, Engineering, or related scientific field
- Technical knowledge in one or more core application areas required (downstream process for monoclonal antibodies, viral vectors, vaccines, or related fields)
- Successful experience in customer-facing technical support and training
- Strong communication skills with ability to explain complex concepts to diverse audiences
- Problem-solving abilities and analytical troubleshooting expertise
- Project management and organizational skills
- Ability to work independently while collaborating effectively across teams
- Proficiency in relevant software applications and data analysis tools
- Presentation and technical writing capabilities
- Fluency in English required; additional languages beneficial
- Ability to travel up to 50-75% (2 weeks a month) within assigned territory
- Valid driver's license and passport for international travel where required
- Experience with method development and optimization
- Leadership abilities and mentoring skills
- Knowledge of regulatory requirements and quality systems (GMP, GLP) preferred
Compensation and Benefits
The salary range estimated for this position based in Washington is $104,000.00–$154,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
See all 60+ Customer Support at Thermo Fisher Scientific jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Thermo Fisher Scientific roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Thermo Fisher Scientific Jobs
Highlight technical product knowledge in applications
Thermo Fisher's Customer Support roles often require familiarity with laboratory equipment, reagents, or software platforms. Applicants who demonstrate hands-on knowledge of scientific products in their resume stand out from generalist candidates and signal immediate readiness.
Target divisions with recurring sponsorship patterns
Thermo Fisher's sponsorship activity for Customer Support tends to cluster in divisions serving biopharma, clinical, and research lab clients. Search by business unit when browsing open roles to find teams with the strongest history of hiring internationally.
Understand how TN status applies to support roles
If you hold Canadian or Mexican citizenship, TN classification may cover certain Customer Support positions if the role aligns with an eligible occupation like Computer Systems Analyst. Confirm the job description explicitly matches a USMCA-listed category before relying on this path.
Clarify OPT employer verification requirements early
Thermo Fisher participates in E-Verify, which is required for F-1 OPT employment. Confirm your STEM OPT extension is filed and your DSO has updated SEVIS before your start date. A mismatch in authorization status can delay onboarding even after an offer is signed.
Ask about H-1B filing timelines during offer negotiations
For Customer Support roles requiring a specialty occupation determination, USCIS H-1B cap registration opens in March for an October 1 start. If you receive an offer outside that window, clarify whether the role qualifies for cap-exempt filing or whether your start date will need to align with the next cap cycle.
Use Migrate Mate to filter Customer Support roles by visa type
Identifying which open Customer Support positions at Thermo Fisher actively support H-1B, TN, or OPT candidates takes legwork. Migrate Mate filters jobs by sponsorship type so you can focus your applications on roles where sponsorship is already confirmed.
Customer Support at Thermo Fisher Scientific jobs are hiring across the US. Find yours.
Find Customer Support at Thermo Fisher Scientific JobsFrequently Asked Questions
Does Thermo Fisher Scientific sponsor H-1B visas for Customer Supports?
Yes, Thermo Fisher Scientific sponsors H-1B visas for Customer Support roles where the position qualifies as a specialty occupation, typically requiring a bachelor's degree in a relevant field such as life sciences, engineering, or a related discipline. Sponsorship is not automatic for every support role, so confirming the degree requirement in the job description is important before applying.
How do I apply for Customer Support jobs at Thermo Fisher Scientific?
You can browse and apply for Customer Support openings directly through Thermo Fisher's careers portal. For international candidates who need sponsorship, Migrate Mate is a faster way to surface roles at Thermo Fisher that explicitly support visa sponsorship, saving you time filtering through listings where sponsorship status is unclear.
Which visa types does Thermo Fisher Scientific commonly use for Customer Support roles?
Thermo Fisher supports several visa categories for Customer Support hires, including H-1B for specialty occupation roles, F-1 OPT and STEM OPT extension for recent graduates, and TN for eligible Canadian and Mexican nationals. For permanent residency, the company has sponsored EB-2 and EB-3 Green Card petitions through the PERM labor certification process for qualifying employees in this function.
What qualifications does Thermo Fisher Scientific expect for Customer Support roles?
Thermo Fisher's Customer Support positions typically expect a bachelor's degree in a life sciences, engineering, or technical field for roles that involve supporting scientific instruments or laboratory products. Prior experience with customer-facing technical troubleshooting, CRM platforms, or laboratory workflows strengthens your application considerably. Roles supporting regulated industries like biopharma may also expect familiarity with GMP or GLP environments.
How do I plan my timeline if I need H-1B sponsorship for a Customer Support role at Thermo Fisher?
The H-1B cap registration period runs in March, with an October 1 employment start for selected petitions. If you're currently on F-1 OPT, you may be able to begin working before October under the cap-gap provision, provided your OPT is still valid when your employer submits your H-1B registration. Align your job search and offer timeline with USCIS's annual cap cycle to avoid gaps in work authorization.
See which Customer Support at Thermo Fisher Scientific employers are hiring and sponsoring visas right now.
Search Customer Support at Thermo Fisher Scientific Jobs