Customer Support Jobs at AbbVie with Visa Sponsorship
AbbVie hires Customer Support professionals across its pharmaceuticals and patient services divisions, covering roles in medical information, patient access, and product support. The company has a consistent track record of sponsoring work visas for qualified candidates, making it a realistic target if you're navigating OPT, H-1B, or E-3 status.
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Get Access To All JobsCompany Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.
Job Description
The Customer Service Supervisor is responsible for overseeing a team of 3–12 direct reports and managing daily domestic customer service operations. This role provides leadership and support to ensure compliance with regulatory requirements, Environment, Health & Safety (EHS) standards, training, team performance, and operational objectives. Supervisory responsibilities include leading two key pillars of Account Maintenance and Support Services including Order & Inventory Management, contract manufacturing, lead for the New Product Introduction process and Fiori (SAP) continuous improvement initiatives. Lead team performance and oversee processes for customer inquiries, order processing, account maintenance requests, pricing discrepancies, product returns, EDI, logistics planning, customer communications, KANA triage and response, Fiori/SAP Order-to-Cash, and credit/debit approvals, ensuring efficient and high-quality service delivery.
Responsibilities
- Execute employee performance reviews, talent assessments, goal strategy planning and measurement. Provide management with employee performance results, performance improvement plan, coaching and development career path opportunities.
- Execute Fill a Job and partner with Talent Acquisition through the hire process, review resumes, interviews, and recommendation for candidate selection.
- Initiate employee cross training programs to ensure quality service.
- Provide oversight of customer service business reporting processes (Product Availability) and systems including Work Force Management, Fiori, SAC, Data Steward Planform (DSP), and Ideawake.
- Present Continuous Improvement -CIR to business review boards including Agile methodology, as author/contributor to CIR prioritization, develop return on investment statements and support project life cycle. Drive objectives include defining scope of business, test requirements for User Acceptance testing through HyperCare phase.
- Oversee process of orders from initial receipt to delivery. This includes various order types: EDI, fax, email, phone, for RX, OTC, and control drugs, serialized products, customer orders, control drug order monitoring, stock transfer orders, CMAF product billing, export, TOPA orders, and contract manufacturing aligned to Supply Agreement.
- Service and partnership to, Executive’s & OTC Leadership, OCM, AbbVie vendor’s, cross functional stakeholders, customers, and sales force.
- Strategy planning and scheduling for department reports to evaluate/measure Key Performance Indicators (KPIs). Evaluate Key Performance Indicators results to achieve business objectives and process improvements opportunities.
- Drive deliverables for AbbVie project initiatives, discontinued products, and new product launch activities.
- Drive Compliance: Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real Complete/apply all quality, regulatory safety, and compliance training.
- Oversee audit documentation requirements for internal Quality, Legal, external regulatory agencies and/or customer.
Qualifications
- Bachelor's degree, preferably in business, training, or related field required. Minimum of 5-8 years’ customer service-related experience.
- Minimum of 5 years' experience Customer Service leadership or equivalent required.
- Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application.
- Proficient in relevant software, Advanced Microsoft Office (Excel/pivot, Word), ERP/SAP, SharePoint, customer feedback system.
- Ability to lead internal and external meetings, develop/plan strategy of presentation contents.
- Delegate customer service activities to ensure business objectives are achieved to stated timeline.
- Strategic thinking/problem solving, lead multiple projects, identify risk/gaps, and track action items to meet timelines to drive customer service deliverables.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.
Job Description
The Customer Service Supervisor is responsible for overseeing a team of 3–12 direct reports and managing daily domestic customer service operations. This role provides leadership and support to ensure compliance with regulatory requirements, Environment, Health & Safety (EHS) standards, training, team performance, and operational objectives. Supervisory responsibilities include leading two key pillars of Account Maintenance and Support Services including Order & Inventory Management, contract manufacturing, lead for the New Product Introduction process and Fiori (SAP) continuous improvement initiatives. Lead team performance and oversee processes for customer inquiries, order processing, account maintenance requests, pricing discrepancies, product returns, EDI, logistics planning, customer communications, KANA triage and response, Fiori/SAP Order-to-Cash, and credit/debit approvals, ensuring efficient and high-quality service delivery.
Responsibilities
- Execute employee performance reviews, talent assessments, goal strategy planning and measurement. Provide management with employee performance results, performance improvement plan, coaching and development career path opportunities.
- Execute Fill a Job and partner with Talent Acquisition through the hire process, review resumes, interviews, and recommendation for candidate selection.
- Initiate employee cross training programs to ensure quality service.
- Provide oversight of customer service business reporting processes (Product Availability) and systems including Work Force Management, Fiori, SAC, Data Steward Planform (DSP), and Ideawake.
- Present Continuous Improvement -CIR to business review boards including Agile methodology, as author/contributor to CIR prioritization, develop return on investment statements and support project life cycle. Drive objectives include defining scope of business, test requirements for User Acceptance testing through HyperCare phase.
- Oversee process of orders from initial receipt to delivery. This includes various order types: EDI, fax, email, phone, for RX, OTC, and control drugs, serialized products, customer orders, control drug order monitoring, stock transfer orders, CMAF product billing, export, TOPA orders, and contract manufacturing aligned to Supply Agreement.
- Service and partnership to, Executive’s & OTC Leadership, OCM, AbbVie vendor’s, cross functional stakeholders, customers, and sales force.
- Strategy planning and scheduling for department reports to evaluate/measure Key Performance Indicators (KPIs). Evaluate Key Performance Indicators results to achieve business objectives and process improvements opportunities.
- Drive deliverables for AbbVie project initiatives, discontinued products, and new product launch activities.
- Drive Compliance: Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real Complete/apply all quality, regulatory safety, and compliance training.
- Oversee audit documentation requirements for internal Quality, Legal, external regulatory agencies and/or customer.
Qualifications
- Bachelor's degree, preferably in business, training, or related field required. Minimum of 5-8 years’ customer service-related experience.
- Minimum of 5 years' experience Customer Service leadership or equivalent required.
- Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application.
- Proficient in relevant software, Advanced Microsoft Office (Excel/pivot, Word), ERP/SAP, SharePoint, customer feedback system.
- Ability to lead internal and external meetings, develop/plan strategy of presentation contents.
- Delegate customer service activities to ensure business objectives are achieved to stated timeline.
- Strategic thinking/problem solving, lead multiple projects, identify risk/gaps, and track action items to meet timelines to drive customer service deliverables.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html
See all 22+ Customer Support at AbbVie jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at AbbVie roles.
Get Access To All JobsTips for Finding Customer Support Jobs at AbbVie Jobs
Frame Your Credentials Around FDA-Regulated Environments
AbbVie's Customer Support roles often sit within patient services or medical information teams, where familiarity with regulated pharmaceutical environments matters. Highlight any experience with adverse event reporting, HIPAA compliance, or drug information databases when tailoring your resume.
Target Patient Access and Medical Information Openings
AbbVie's sponsorship activity for Customer Support skews toward specialized functions like patient assistance programs and reimbursement support. Filter your job search to these verticals rather than general call center roles, which are less likely to meet specialty occupation criteria for H-1B or E-3 petitions.
Use Migrate Mate to Surface Active Sponsorship Roles
AbbVie posts Customer Support openings across multiple divisions, and not all carry the same sponsorship eligibility. Use Migrate Mate to filter specifically for roles where AbbVie has a verified sponsorship history, so you're applying where your visa status is actually workable.
Clarify Your OPT or CPT Timeline Early in Screening
If you're on F-1 OPT, AbbVie's HR teams need to verify your STEM extension eligibility and E-Verify enrollment before moving forward. Know your OPT end date and authorized start window before your first recruiter call so the conversation doesn't stall over documentation questions.
Understand How AbbVie Structures the LCA for Support Roles
For H-1B and E-3 petitions, your employer files a Labor Condition Application with the DOL certifying that your offered wage meets the prevailing wage for your specific location and job code. Ask your recruiter which wage level AbbVie intends to file at, since this affects your offer negotiation.
Account for PERM Timing if Green Card Is Your Goal
AbbVie sponsors EB-2 and EB-3 Green Cards, but PERM labor certification requires a minimum period in your role before filing begins. Build that timeline into your plan from the start, especially if your priority date matters for country-of-birth backlogs.
Customer Support at AbbVie jobs are hiring across the US. Find yours.
Find Customer Support at AbbVie JobsFrequently Asked Questions
Does AbbVie sponsor H-1B visas for Customer Support roles?
Yes, AbbVie sponsors H-1B visas for Customer Support positions, particularly in specialized functions like medical information, patient access, and reimbursement support. These roles are more likely to qualify as specialty occupations under USCIS criteria than general support positions. Your degree field should align directly with the responsibilities of the specific role you're applying for.
Which visa types does AbbVie commonly sponsor for Customer Support positions?
AbbVie has a history of sponsoring H-1B, H-1B1, E-3, TN, and F-1 OPT and CPT for Customer Support roles, as well as immigrant visa pathways including EB-2 and EB-3 for longer-term employees. The visa type used depends on your nationality, degree background, and the specific role. Australian citizens should ask recruiters about E-3 eligibility, which bypasses the H-1B lottery entirely.
What qualifications does AbbVie expect for Customer Support roles?
AbbVie's Customer Support positions in pharmaceutical and patient services typically require a bachelor's degree in a relevant field such as life sciences, health sciences, nursing, or a related discipline. Experience with patient assistance programs, medical information hotlines, insurance reimbursement, or healthcare customer service strengthens your application significantly. Roles embedded within regulated environments may also require familiarity with adverse event reporting protocols.
How do I apply for Customer Support jobs at AbbVie?
You can browse and apply for Customer Support roles at AbbVie directly through their careers portal. To filter specifically for positions where AbbVie has a demonstrated sponsorship track record, use Migrate Mate, which surfaces verified sponsorship-eligible openings. When applying, tailor your materials to the specific division, whether that's patient services, medical information, or commercial support, since each has distinct requirements.
How do I plan my timeline if AbbVie sponsors my H-1B for a Customer Support role?
If you're on F-1 OPT when you receive an offer, confirm your OPT expiration date and whether you qualify for a STEM extension before accepting. H-1B petitions filed under cap are subject to the April 1 filing window with an October 1 start date, so a gap in work authorization is possible. AbbVie's legal team typically manages USCIS filings, but you should track your own I-94 record and OPT end date independently throughout the process.
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