Customer Support Jobs at AbbVie with Visa Sponsorship
Customer Support jobs at AbbVie span its pharmaceuticals and patient services divisions, covering roles in medical information, patient access, and product support. The company has a consistent track record of sponsoring work visas for qualified candidates, making it a realistic target if you're navigating OPT, H-1B visa, or E-3 visa status.
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About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
Customer Service embraces the responsibility of making a remarkable impact on people’s lives through best-in-class service levels & efficient business solutions we create together. This is driven by our compassion for people, commitment to innovation & inclusion, service to the community, & uncompromising integrity at the heart of everything we do.
The Customer Service Associate is responsible for supporting day-to-day order management utilizing the Order to Cash process to drive order deliverables to ensure on-time & complete delivery of crucial medicines to customers. This role collaborates with business partners throughout the organization to drive customer loyalty & achievement of the company’s sales/revenue objectives by achieving the highest level of operational effectiveness & delivering exceptional customer service. These partnerships will enable the Customer Service Associate to network & explore career path opportunities from multiple partner areas within the company.
Responsibilities
- Process revenue generating customer orders including order entry, order status, document creation, order release tracking through order validations, IDOC error resolution, shipment tracking, sales recognition, document management, for various order types: EDI, fax, email, phone, for RX, OTC, control drugs, clinical trials, serialized products, including vaporizers and pumps. Support establishment of and change to customer master data.
- Process free of charge customer orders including order entry, order status, document creation, order release, shipment tracking, sales recognition, and document management for various order types: donation orders, product requisitions, PAF emergency orders, product replacement.
- Process returns according to Terms and Conditions.
- Critical knowledge and application of Terms and Conditions.
- Support Customer Service Operations project initiatives.
- Support Key Performance Indicators to achieve department service level goals.
- Identify process improvements where applicable for superior customer service including new customer requirements.
- Other duties as assigned by leadership team.
- Compliance:
- Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real.
- Complete/apply all quality, regulatory safety, and compliance training.
- Support audit documentation requirements for internal Quality, external regulatory agencies and/or customer.
Qualifications
- The role requires a bachelor's degree, preferably in business or a minimum of 2 years customer service-related experience.
- Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application.
- Proficient in relevant software, Microsoft Office (Excel, Word), ERP/SAP, SharePoint, customer feedback system.
- Ability to interact with all levels of personnel, customers and sales force.
- Analytical and problem-solving skills, proven ability to conduct a root cause analysis to make decisions within the scope of responsibility.
- Ability to multitask, prioritize work, effective time management and organizational skills.
- Ability to work independently and in a team environment.
- Keen attention to detail with a prominent level of accuracy.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
Customer Service embraces the responsibility of making a remarkable impact on people’s lives through best-in-class service levels & efficient business solutions we create together. This is driven by our compassion for people, commitment to innovation & inclusion, service to the community, & uncompromising integrity at the heart of everything we do.
The Customer Service Associate is responsible for supporting day-to-day order management utilizing the Order to Cash process to drive order deliverables to ensure on-time & complete delivery of crucial medicines to customers. This role collaborates with business partners throughout the organization to drive customer loyalty & achievement of the company’s sales/revenue objectives by achieving the highest level of operational effectiveness & delivering exceptional customer service. These partnerships will enable the Customer Service Associate to network & explore career path opportunities from multiple partner areas within the company.
Responsibilities
- Process revenue generating customer orders including order entry, order status, document creation, order release tracking through order validations, IDOC error resolution, shipment tracking, sales recognition, document management, for various order types: EDI, fax, email, phone, for RX, OTC, control drugs, clinical trials, serialized products, including vaporizers and pumps. Support establishment of and change to customer master data.
- Process free of charge customer orders including order entry, order status, document creation, order release, shipment tracking, sales recognition, and document management for various order types: donation orders, product requisitions, PAF emergency orders, product replacement.
- Process returns according to Terms and Conditions.
- Critical knowledge and application of Terms and Conditions.
- Support Customer Service Operations project initiatives.
- Support Key Performance Indicators to achieve department service level goals.
- Identify process improvements where applicable for superior customer service including new customer requirements.
- Other duties as assigned by leadership team.
- Compliance:
- Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real.
- Complete/apply all quality, regulatory safety, and compliance training.
- Support audit documentation requirements for internal Quality, external regulatory agencies and/or customer.
Qualifications
- The role requires a bachelor's degree, preferably in business or a minimum of 2 years customer service-related experience.
- Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application.
- Proficient in relevant software, Microsoft Office (Excel, Word), ERP/SAP, SharePoint, customer feedback system.
- Ability to interact with all levels of personnel, customers and sales force.
- Analytical and problem-solving skills, proven ability to conduct a root cause analysis to make decisions within the scope of responsibility.
- Ability to multitask, prioritize work, effective time management and organizational skills.
- Ability to work independently and in a team environment.
- Keen attention to detail with a prominent level of accuracy.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
See all Customer Support Jobs at AbbVie
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Jobs at AbbVie.
Get Access To All JobsTips for Finding Customer Support Jobs at AbbVie
Frame Your Credentials Around FDA-Regulated Environments
AbbVie's Customer Support roles often sit within patient services or medical information teams, where familiarity with regulated pharmaceutical environments matters. Highlight any experience with adverse event reporting, HIPAA compliance, or drug information databases when tailoring your resume.
Target Patient Access and Medical Information Openings
AbbVie's sponsorship activity for Customer Support skews toward specialized functions like patient assistance programs and reimbursement support. Filter your job search to these verticals rather than general call center roles, which are less likely to meet specialty occupation criteria for H-1B or E-3 petitions.
Use Migrate Mate to Surface Active Sponsorship Roles
AbbVie posts Customer Support openings across multiple divisions, and not all carry the same sponsorship eligibility. Use Migrate Mate to filter specifically for roles where AbbVie has a verified sponsorship history, so you're applying where your visa status is actually workable.
Clarify Your OPT or CPT Timeline Early in Screening
If you're on F-1 OPT, AbbVie's HR teams need to verify your STEM extension eligibility and E-Verify enrollment before moving forward. Know your OPT end date and authorized start window before your first recruiter call so the conversation doesn't stall over documentation questions.
Understand How AbbVie Structures the LCA for Support Roles
For H-1B and E-3 petitions, your employer files a Labor Condition Application with the DOL certifying that your offered wage meets the prevailing wage for your specific location and job code. Ask your recruiter which wage level AbbVie intends to file at, since this affects your offer negotiation.
Account for PERM Timing if Green Card Is Your Goal
AbbVie sponsors EB-2 and EB-3 Green Cards, but PERM labor certification requires a minimum period in your role before filing begins. Build that timeline into your plan from the start, especially if your priority date matters for country-of-birth backlogs.
Frequently Asked Questions
Does AbbVie sponsor H-1B visas for Customer Support roles?
Yes, AbbVie sponsors H-1B visas for Customer Support positions, particularly in specialized functions like medical information, patient access, and reimbursement support. These roles are more likely to qualify as specialty occupations under USCIS criteria than general support positions. Your degree field should align directly with the responsibilities of the specific role you're applying for.
Which visa types does AbbVie commonly sponsor for Customer Support positions?
AbbVie has a history of sponsoring H-1B, H-1B1 visa, E-3, TN visa, and F-1 OPT and CPT for Customer Support roles, as well as immigrant visa pathways including EB-2 and EB-3 for longer-term employees. The visa type used depends on your nationality, degree background, and the specific role. Australian citizens should ask recruiters about E-3 eligibility, which bypasses the H-1B lottery entirely.
What qualifications does AbbVie expect for Customer Support roles?
AbbVie's Customer Support positions in pharmaceutical and patient services typically require a bachelor's degree in a relevant field such as life sciences, health sciences, nursing, or a related discipline. Experience with patient assistance programs, medical information hotlines, insurance reimbursement, or healthcare customer service strengthens your application significantly. Roles embedded within regulated environments may also require familiarity with adverse event reporting protocols.
How do I apply for Customer Support jobs at AbbVie?
You can browse and apply for Customer Support roles at AbbVie directly through their careers portal. To filter specifically for positions where AbbVie has a demonstrated sponsorship track record, use Migrate Mate, which surfaces verified sponsorship-eligible openings. When applying, tailor your materials to the specific division, whether that's patient services, medical information, or commercial support, since each has distinct requirements.
How do I plan my timeline if AbbVie sponsors my H-1B for a Customer Support role?
If you're on F-1 OPT when you receive an offer, confirm your OPT expiration date and whether you qualify for a STEM extension before accepting. H-1B petitions filed under cap are subject to the April 1 filing window with an October 1 start date, so a gap in work authorization is possible. AbbVie's legal team typically manages USCIS filings, but you should track your own I-94 record and OPT end date independently throughout the process.