Customer Support Jobs at Intuit with Visa Sponsorship
Intuit hires Customer Support professionals across product lines like TurboTax, QuickBooks, and Mint, and has a consistent track record of sponsoring international workers in this function. If you're on a work visa or need sponsorship, Intuit's support org is a realistic target.
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The Service Desk Analyst II provides technical support to Executives and internal employees through multiple service channels, including walk-up tech bar support, telephone assistance, deskside support, and remote desktop tools. This role is responsible for ensuring reliable operation of end-user computing devices and supporting departmental operational tasks.
Responsibilities
- Provide first- and second-level technical support to internal users via walk-up support, phone, deskside visits, and remote assistance.
- Provide said support primarily, but not exclusively, to Executive community; including C-Level, EVPs, SVPs, VPs, Directors, and Executive Assistants.
- Troubleshoot, diagnose, and resolve hardware, software, and connectivity issues for desktop and laptop computers.
- Assist Executives and employees with device setup, software installation, configuration, and general system usage.
- Install, configure, maintain, and troubleshoot operating systems and standard business applications.
- Perform break/fix repairs, including replacing or upgrading hardware components such as memory, keyboards, motherboards, and other peripherals.
- Configure, test, and troubleshoot wired and wireless network connectivity for local and remote devices.
- Manage queue-based support work and ensure timely resolution of assigned tickets.
- Perform asset management activities, including inventory tracking, device lifecycle management, and documentation.
- Coordinate with vendors and warranty service providers to resolve hardware issues and complete repairs.
- Troubleshoot returned devices and prepare equipment for end-of-life processing and eWaste disposal in accordance with company policies.
- Support additional departmental tasks as assigned to ensure smooth IT operations.
Qualifications
- Bachelors Degree or 5+ years experience providing Executive technical support in a fast paced corporate or enterprise environment. This includes support for CEOs and other C-Levels, EVPs, SVPs, VPs, Directors, and Executive Assistants.
- Working knowledge of desktop and laptop hardware, in both Macintosh and Windows operating systems, and common enterprise software.
- Working knowledge of mobile devices and common apps on both Apple and Android devices.
- Strong customer service and communication skills, verbal and written.
- Ability to manage multiple tasks in a fast-paced, queue-driven environment.
- Experience with Service Now and the Google Suite, Gmail, Sheets, Docs.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Southern California $43.50-59.00
Overview
The Service Desk Analyst II provides technical support to Executives and internal employees through multiple service channels, including walk-up tech bar support, telephone assistance, deskside support, and remote desktop tools. This role is responsible for ensuring reliable operation of end-user computing devices and supporting departmental operational tasks.
Responsibilities
- Provide first- and second-level technical support to internal users via walk-up support, phone, deskside visits, and remote assistance.
- Provide said support primarily, but not exclusively, to Executive community; including C-Level, EVPs, SVPs, VPs, Directors, and Executive Assistants.
- Troubleshoot, diagnose, and resolve hardware, software, and connectivity issues for desktop and laptop computers.
- Assist Executives and employees with device setup, software installation, configuration, and general system usage.
- Install, configure, maintain, and troubleshoot operating systems and standard business applications.
- Perform break/fix repairs, including replacing or upgrading hardware components such as memory, keyboards, motherboards, and other peripherals.
- Configure, test, and troubleshoot wired and wireless network connectivity for local and remote devices.
- Manage queue-based support work and ensure timely resolution of assigned tickets.
- Perform asset management activities, including inventory tracking, device lifecycle management, and documentation.
- Coordinate with vendors and warranty service providers to resolve hardware issues and complete repairs.
- Troubleshoot returned devices and prepare equipment for end-of-life processing and eWaste disposal in accordance with company policies.
- Support additional departmental tasks as assigned to ensure smooth IT operations.
Qualifications
- Bachelors Degree or 5+ years experience providing Executive technical support in a fast paced corporate or enterprise environment. This includes support for CEOs and other C-Levels, EVPs, SVPs, VPs, Directors, and Executive Assistants.
- Working knowledge of desktop and laptop hardware, in both Macintosh and Windows operating systems, and common enterprise software.
- Working knowledge of mobile devices and common apps on both Apple and Android devices.
- Strong customer service and communication skills, verbal and written.
- Ability to manage multiple tasks in a fast-paced, queue-driven environment.
- Experience with Service Now and the Google Suite, Gmail, Sheets, Docs.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Southern California $43.50-59.00
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Get Access To All JobsTips for Finding Customer Support Jobs at Intuit Jobs
Align your resume to Intuit's support stack
Intuit's Customer Support roles often require familiarity with SaaS troubleshooting, CRM platforms, and tax or accounting software. Tailor your resume to show product-specific support experience, not just general customer service, before you apply.
Target postings that list specific visa support
Use Migrate Mate to filter Customer Support openings at Intuit by visa type, so you're applying to roles where sponsorship for your specific status, whether H-1B, E-3, or TN, has already been confirmed rather than assumed.
Ask HR about cap-exempt filing windows early
Intuit's H-1B filings follow USCIS's April 1 registration window, with an October 1 start date. If you're already in H-1B status with a prior employer, ask the recruiting team whether a cap-exempt transfer is possible to avoid lottery uncertainty.
Prepare documentation showing specialty occupation standing
For H-1B sponsorship, USCIS requires Customer Support roles to qualify as specialty occupations. Come prepared to show how your degree, typically in business, communications, or a technical field, directly relates to the complexity of the support function Intuit is hiring for.
Customer Support at Intuit jobs are hiring across the US. Find yours.
Find Customer Support at Intuit JobsFrequently Asked Questions
Does Intuit sponsor H-1B visas for Customer Support roles?
Yes, Intuit sponsors H-1B visas for Customer Support positions. The role needs to qualify as a specialty occupation under USCIS standards, which means demonstrating that the position requires a bachelor's degree or higher in a specific field. Intuit has an established sponsorship process, and this is worth clarifying with your recruiter early in the conversation to confirm it applies to your specific role level.
How do I apply for Customer Support jobs at Intuit?
Applications go through Intuit's careers portal, where Customer Support roles are listed by product line, including TurboTax, QuickBooks, and Mailchimp. Filter by location and job function to find relevant openings. Before applying, confirm whether the posting explicitly supports visa sponsorship, as this varies by role. Migrate Mate lets you browse Intuit's open Customer Support positions filtered by visa type so you can apply to roles where sponsorship aligns with your status.
Which visa types does Intuit commonly sponsor for Customer Support positions?
Intuit sponsors a range of visa categories for Customer Support hires, including H-1B, E-3 for Australian nationals, TN for Canadian and Mexican professionals, and F-1 OPT and CPT for current students. Green Card pathways through EB-2 and EB-3 are also available for eligible employees in longer-tenured roles. The specific visa types available to you depend on your nationality, degree, and the level of the position.
What qualifications does Intuit expect for Customer Support roles?
Intuit's Customer Support positions typically expect a bachelor's degree in a relevant field such as business, communications, finance, or information technology, along with hands-on experience supporting SaaS products or financial software. For roles tied to TurboTax or QuickBooks, familiarity with tax concepts or bookkeeping workflows is a practical advantage. Senior roles often require CRM proficiency and experience handling escalations in a technical support context.
How do I manage the timing between a job offer and visa filing at Intuit?
If you're in F-1 OPT, Intuit's HR team will typically initiate an H-1B registration on your behalf before the USCIS April lottery deadline, with a target start date of October 1. For E-3 and TN holders, transfers can happen year-round, but the employer still needs to complete DOL and USCIS steps before your first day. Build at least eight to twelve weeks into your timeline between offer acceptance and intended start date to allow for filing and any USCIS processing delays.
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