Customer Support Jobs at University of Rochester with Visa Sponsorship
Customer Support jobs at University of Rochester blend service expertise with institutional mission across its medical center, academic departments, and administrative offices. The university has a consistent record of sponsoring international workers in this function, supporting candidates through H-1B visa, E-3 visa, and other pathways.
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Get Access To All JobsAs a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
140 Canal View Blvd, Ste 103, Rochester, New York, United States of America, 14623
Opening:
Worker Subtype: Regular
Time Type: Full time
Scheduled Weekly Hours: 40
Department: 910137 CVSL - Vascular Surgery
Work Shift: UR - Day (United States of America)
Range: UR URCA 205 H
Compensation Range: $20.30 - $27.41
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Performs secretarial and administrative duties in support of the clinical for the Vascular Surgery Division. Will be responsible for all clinic preparation, including but not limited to, activities associated with provider calendaring, patient scheduling, coordinating patient care and the flow of patient information for the optimization of patient outcomes. Monitors and ensures all functions in the ambulatory setting are completed in an accurate, efficient, and customer friendly manner. Assists the Practice Manager and Division Administrator operationally working as a team with all providers and staff.
ESSENTIAL FUNCTIONS
Support the clinical activities of the faculty members as assigned.
- Schedules appointments, tests, coordinating appointments, tests and consults in preparation for surgery or further clinical work-up
- Examines clinic schedules for opportunities to optimize time and effort to improve the patient experience and increase productivity.
- Researches eRecord and other databases and/or files for accurate patient scheduling information, ensuring all relevant appointments are scheduled and diagnostic imaging results scheduled and received.
- Using independent judgment, researches and responds to incoming phone calls, routing calls when appropriate and/or taking detailed messages for providers, practice manager and/or division administrator.
- Conducts follow up phone calls to patients on behalf of the providers, APPs and practice manager; and reschedules no shows and bumped patients.
- Inputs and maintains provider templates, ensuring correct clinic rotations are followed.
- Uses opening and closing templates for provider’s conference dates and time away.
- Uses the phone answering system (ACD) to monitor/answer incoming calls to the Division main line for physician-practice business related issues.
- Performs triage on incoming calls to determine what action can be taken at the time of the call, what calls should be transferred to another area, and what calls should be forwarded to a physician.
- Documents all phone calls as necessary.
- Manages eRecord pool messages, documenting actions in patient charts as appropriate.
- Prioritizes orders through eRecord work-queues and clerical pool messages. These include performing tasks such as queuing medication refills, managing release of information requests, referrals, etc.
- As needed for cross coverage support, performs check-in & check out functions during clinic time for all providers.
- Responsible for the accurate and complete registration of all patients.
- Books return clinic visits, optimizing provider schedules, process provider requests, scheduling for specialty clinics.
- Attends departmental meetings for training purposes or participation in addressing a specific operational issue.
- Communicates with Division Administrator regarding operational issues, practice concerns, and quality assurance matters.
- As needed for cross coverage support, performs check-in & check out functions during clinic time for all providers.
- Responsible for the accurate and complete registration of all patients.
Other duties as assigned
MINIMUM EDUCATION & EXPERIENCE
- High School diploma and 2 years of relevant experience required
- Or equivalent combination of education and experience
- Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
KNOWLEDGE, SKILLS AND ABILITIES
- Demonstrated customer relations skills required
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
140 Canal View Blvd, Ste 103, Rochester, New York, United States of America, 14623
Opening:
Worker Subtype: Regular
Time Type: Full time
Scheduled Weekly Hours: 40
Department: 910137 CVSL - Vascular Surgery
Work Shift: UR - Day (United States of America)
Range: UR URCA 205 H
Compensation Range: $20.30 - $27.41
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Performs secretarial and administrative duties in support of the clinical for the Vascular Surgery Division. Will be responsible for all clinic preparation, including but not limited to, activities associated with provider calendaring, patient scheduling, coordinating patient care and the flow of patient information for the optimization of patient outcomes. Monitors and ensures all functions in the ambulatory setting are completed in an accurate, efficient, and customer friendly manner. Assists the Practice Manager and Division Administrator operationally working as a team with all providers and staff.
ESSENTIAL FUNCTIONS
Support the clinical activities of the faculty members as assigned.
- Schedules appointments, tests, coordinating appointments, tests and consults in preparation for surgery or further clinical work-up
- Examines clinic schedules for opportunities to optimize time and effort to improve the patient experience and increase productivity.
- Researches eRecord and other databases and/or files for accurate patient scheduling information, ensuring all relevant appointments are scheduled and diagnostic imaging results scheduled and received.
- Using independent judgment, researches and responds to incoming phone calls, routing calls when appropriate and/or taking detailed messages for providers, practice manager and/or division administrator.
- Conducts follow up phone calls to patients on behalf of the providers, APPs and practice manager; and reschedules no shows and bumped patients.
- Inputs and maintains provider templates, ensuring correct clinic rotations are followed.
- Uses opening and closing templates for provider’s conference dates and time away.
- Uses the phone answering system (ACD) to monitor/answer incoming calls to the Division main line for physician-practice business related issues.
- Performs triage on incoming calls to determine what action can be taken at the time of the call, what calls should be transferred to another area, and what calls should be forwarded to a physician.
- Documents all phone calls as necessary.
- Manages eRecord pool messages, documenting actions in patient charts as appropriate.
- Prioritizes orders through eRecord work-queues and clerical pool messages. These include performing tasks such as queuing medication refills, managing release of information requests, referrals, etc.
- As needed for cross coverage support, performs check-in & check out functions during clinic time for all providers.
- Responsible for the accurate and complete registration of all patients.
- Books return clinic visits, optimizing provider schedules, process provider requests, scheduling for specialty clinics.
- Attends departmental meetings for training purposes or participation in addressing a specific operational issue.
- Communicates with Division Administrator regarding operational issues, practice concerns, and quality assurance matters.
- As needed for cross coverage support, performs check-in & check out functions during clinic time for all providers.
- Responsible for the accurate and complete registration of all patients.
Other duties as assigned
MINIMUM EDUCATION & EXPERIENCE
- High School diploma and 2 years of relevant experience required
- Or equivalent combination of education and experience
- Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
KNOWLEDGE, SKILLS AND ABILITIES
- Demonstrated customer relations skills required
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Tips for Finding Customer Support Jobs at University of Rochester
Align your experience to institutional service contexts
University of Rochester's Customer Support roles span patient services, student affairs, and IT help desks. Frame your resume around high-volume, multi-stakeholder environments rather than retail or general call center experience, which maps poorly to higher education hiring criteria.
Confirm OPT eligibility before your first interview
If you're on F-1 status, verify your OPT start date aligns with the role's expected hire date. Universities often have rigid onboarding calendars tied to academic semesters, so a timing mismatch can delay your start even after an offer is extended.
Target departments with high administrative headcount
University of Rochester's Medical Center and enrollment services divisions consistently post Customer Support openings. Focusing your search on these units improves your odds of landing a role tied to a team already familiar with sponsorship workflows and USCIS petitions.
Use Migrate Mate to filter open roles by visa type
Search University of Rochester's current Customer Support openings on Migrate Mate, filtering specifically by the visa types you're eligible for. This surfaces roles where sponsorship is already confirmed, cutting out positions that list it as case-by-case.
Raise sponsorship specifics after a verbal offer
University HR teams typically route sponsorship questions to their international employment office once an offer is made. Ask directly which visa pathway they intend to file, whether they cover USCIS filing fees, and what their standard processing timeline looks like before you sign anything.
Understand the E-3 advantage if you hold Australian citizenship
The E-3 visa has a 10,500-slot annual cap that's never been exhausted, meaning no lottery and faster processing than H-1B. For Australian nationals pursuing Customer Support roles at University of Rochester, this is almost always the faster path to a start date.
Frequently Asked Questions
Does University of Rochester sponsor H-1B visas for Customer Supports?
Yes, University of Rochester sponsors H-1B visas for qualifying Customer Support roles, particularly where the position requires a bachelor's degree in a relevant field such as communications, information technology, or business administration. Because H-1B is a specialty occupation visa, not every Customer Support title will qualify automatically. Roles with clearly defined degree requirements and technical or administrative complexity are the strongest candidates for H-1B petitions.
How do I apply for Customer Support jobs at University of Rochester?
Applications go through the University of Rochester's official careers portal, where each posting includes the required qualifications and department details. You can also browse open Customer Support positions at University of Rochester filtered by visa type on Migrate Mate, which shows roles where sponsorship has been confirmed. Tailoring your application to the specific department, whether medical center operations, IT support, or student services, meaningfully improves your chances.
Which visa types does University of Rochester commonly use for Customer Support roles?
University of Rochester sponsors a range of visa categories for international workers in Customer Support functions. H-1B is the most common for degree-holding candidates, while E-3 is the standard route for Australian citizens. F-1 OPT and CPT allow students already enrolled at or near the university to work during or after their programs. TN visas are available for Canadian and Mexican nationals in qualifying occupational categories, and J-1 visa is used for certain exchange-based appointments.
What qualifications are expected for Customer Support roles at University of Rochester?
Most Customer Support positions at University of Rochester expect a bachelor's degree or equivalent experience, particularly for roles within the medical center or administrative offices where regulatory knowledge or technical troubleshooting is involved. Communication skills, familiarity with CRM or ticketing systems, and experience in high-volume service environments are consistently listed in job postings. For visa sponsorship purposes, having a degree directly relevant to the role's function strengthens the specialty occupation determination.
How do I think about timing when pursuing a sponsored Customer Support role at University of Rochester?
Timeline depends heavily on which visa pathway applies to you. F-1 OPT can begin within days of USCIS authorization, while H-1B petitions filed under the standard cap have an October 1 start date tied to the federal fiscal year. E-3 consular processing typically runs two to four weeks once your employer has a certified Labor Condition Application from the DOL. Building a realistic start-date conversation into your offer negotiation avoids misaligned expectations with the university's hiring timeline.