Customer Support Jobs at University of Rochester with Visa Sponsorship
Customer Support jobs at University of Rochester blend service expertise with institutional mission across its medical center, academic departments, and administrative offices. The university has a consistent record of sponsoring international workers in this function, supporting candidates through H-1B visa, E-3 visa, and other pathways.
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Get Access To All JobsAs a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
10 Miracle Mile Dr, Rochester, New York, United States of America, 14623
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
910334 Ortho Physician Support Spec
Work Shift:
Range:
UR URC 205 H
Compensation Range:
$19.62 - $26.49
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.
ESSENTIAL FUNCTIONS
-
Serves as primary contact for provider(s). Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands. Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers. Finds missing orders and sends them for review and approval. Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations. Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes. Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature. Manages provider(s) documentation and information. Composes and types non-routine correspondence providing factual information. Arranges travel, conference registration, and hotel accommodations. Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider. Researches hospital medical records for the information requested by physicians, insurance companies, and attorneys.
-
Determines the order of daily surgeries and ambulatory procedures based on the patient’s medical conditions and severity. Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff. Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency. Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling. Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure. Follows-up to confirm the order is fulfilled and ready for surgery/procedure. Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled. Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities. Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
-
Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork. Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients. Serves as main point of contact for patients pre and post-operative.
Other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE
- High School diploma and 2 years of relevant experience required
- Or equivalent combination of education and experience
- Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
KNOWLEDGE, SKILLS AND ABILITIES
- Demonstrated customer relations skills required
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
10 Miracle Mile Dr, Rochester, New York, United States of America, 14623
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
910334 Ortho Physician Support Spec
Work Shift:
Range:
UR URC 205 H
Compensation Range:
$19.62 - $26.49
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.
ESSENTIAL FUNCTIONS
-
Serves as primary contact for provider(s). Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences. Chooses and recommends among competing demands. Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers. Finds missing orders and sends them for review and approval. Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations. Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes. Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature. Manages provider(s) documentation and information. Composes and types non-routine correspondence providing factual information. Arranges travel, conference registration, and hotel accommodations. Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider. Researches hospital medical records for the information requested by physicians, insurance companies, and attorneys.
-
Determines the order of daily surgeries and ambulatory procedures based on the patient’s medical conditions and severity. Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff. Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency. Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling. Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure. Follows-up to confirm the order is fulfilled and ready for surgery/procedure. Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled. Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities. Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
-
Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork. Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients. Serves as main point of contact for patients pre and post-operative.
Other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE
- High School diploma and 2 years of relevant experience required
- Or equivalent combination of education and experience
- Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
KNOWLEDGE, SKILLS AND ABILITIES
- Demonstrated customer relations skills required
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Tips for Finding Customer Support Jobs at University of Rochester
Align your experience to institutional service contexts
University of Rochester's Customer Support roles span patient services, student affairs, and IT help desks. Frame your resume around high-volume, multi-stakeholder environments rather than retail or general call center experience, which maps poorly to higher education hiring criteria.
Confirm OPT eligibility before your first interview
If you're on F-1 status, verify your OPT start date aligns with the role's expected hire date. Universities often have rigid onboarding calendars tied to academic semesters, so a timing mismatch can delay your start even after an offer is extended.
Target departments with high administrative headcount
University of Rochester's Medical Center and enrollment services divisions consistently post Customer Support openings. Focusing your search on these units improves your odds of landing a role tied to a team already familiar with sponsorship workflows and USCIS petitions.
Use Migrate Mate to filter open roles by visa type
Search University of Rochester's current Customer Support openings on Migrate Mate, filtering specifically by the visa types you're eligible for. This surfaces roles where sponsorship is already confirmed, cutting out positions that list it as case-by-case.
Raise sponsorship specifics after a verbal offer
University HR teams typically route sponsorship questions to their international employment office once an offer is made. Ask directly which visa pathway they intend to file, whether they cover USCIS filing fees, and what their standard processing timeline looks like before you sign anything.
Understand the E-3 advantage if you hold Australian citizenship
The E-3 visa has a 10,500-slot annual cap that's never been exhausted, meaning no lottery and faster processing than H-1B. For Australian nationals pursuing Customer Support roles at University of Rochester, this is almost always the faster path to a start date.
Frequently Asked Questions
Does University of Rochester sponsor H-1B visas for Customer Supports?
Yes, University of Rochester sponsors H-1B visas for qualifying Customer Support roles, particularly where the position requires a bachelor's degree in a relevant field such as communications, information technology, or business administration. Because H-1B is a specialty occupation visa, not every Customer Support title will qualify automatically. Roles with clearly defined degree requirements and technical or administrative complexity are the strongest candidates for H-1B petitions.
How do I apply for Customer Support jobs at University of Rochester?
Applications go through the University of Rochester's official careers portal, where each posting includes the required qualifications and department details. You can also browse open Customer Support positions at University of Rochester filtered by visa type on Migrate Mate, which shows roles where sponsorship has been confirmed. Tailoring your application to the specific department, whether medical center operations, IT support, or student services, meaningfully improves your chances.
Which visa types does University of Rochester commonly use for Customer Support roles?
University of Rochester sponsors a range of visa categories for international workers in Customer Support functions. H-1B is the most common for degree-holding candidates, while E-3 is the standard route for Australian citizens. F-1 OPT and CPT allow students already enrolled at or near the university to work during or after their programs. TN visas are available for Canadian and Mexican nationals in qualifying occupational categories, and J-1 visa is used for certain exchange-based appointments.
What qualifications are expected for Customer Support roles at University of Rochester?
Most Customer Support positions at University of Rochester expect a bachelor's degree or equivalent experience, particularly for roles within the medical center or administrative offices where regulatory knowledge or technical troubleshooting is involved. Communication skills, familiarity with CRM or ticketing systems, and experience in high-volume service environments are consistently listed in job postings. For visa sponsorship purposes, having a degree directly relevant to the role's function strengthens the specialty occupation determination.
How do I think about timing when pursuing a sponsored Customer Support role at University of Rochester?
Timeline depends heavily on which visa pathway applies to you. F-1 OPT can begin within days of USCIS authorization, while H-1B petitions filed under the standard cap have an October 1 start date tied to the federal fiscal year. E-3 consular processing typically runs two to four weeks once your employer has a certified Labor Condition Application from the DOL. Building a realistic start-date conversation into your offer negotiation avoids misaligned expectations with the university's hiring timeline.