Support Associate Jobs at University of Rochester with Visa Sponsorship
Support Associate jobs at University of Rochester span academic departments, research centers, and administrative offices across a large research university. Rochester has a consistent record of sponsoring international workers in support functions, making it a realistic target if you're navigating OPT, H-1B visa, or other work authorization pathways.
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Get Access To All JobsAs a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
140 Canal View Blvd, Ste 103, Rochester, New York, United States of America, 14623
Opening:
Worker Subtype: Regular
Time Type: Full time
Scheduled Weekly Hours: 40
Department: 910137 CVSL - Vascular Surgery
Work Shift: UR - Day (United States of America)
Range: UR URCA 205 H
Compensation Range: $20.30 - $27.41
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Performs secretarial and administrative duties in support of the clinical for the Vascular Surgery Division. Will be responsible for all clinic preparation, including but not limited to, activities associated with provider calendaring, patient scheduling, coordinating patient care and the flow of patient information for the optimization of patient outcomes. Monitors and ensures all functions in the ambulatory setting are completed in an accurate, efficient, and customer friendly manner. Assists the Practice Manager and Division Administrator operationally working as a team with all providers and staff.
ESSENTIAL FUNCTIONS
Support the clinical activities of the faculty members as assigned.
- Schedules appointments, tests, coordinating appointments, tests and consults in preparation for surgery or further clinical work-up
- Examines clinic schedules for opportunities to optimize time and effort to improve the patient experience and increase productivity.
- Researches eRecord and other databases and/or files for accurate patient scheduling information, ensuring all relevant appointments are scheduled and diagnostic imaging results scheduled and received.
- Using independent judgment, researches and responds to incoming phone calls, routing calls when appropriate and/or taking detailed messages for providers, practice manager and/or division administrator.
- Conducts follow up phone calls to patients on behalf of the providers, APPs and practice manager; and reschedules no shows and bumped patients.
- Inputs and maintains provider templates, ensuring correct clinic rotations are followed.
- Uses opening and closing templates for provider’s conference dates and time away.
- Uses the phone answering system (ACD) to monitor/answer incoming calls to the Division main line for physician-practice business related issues.
- Performs triage on incoming calls to determine what action can be taken at the time of the call, what calls should be transferred to another area, and what calls should be forwarded to a physician.
- Documents all phone calls as necessary.
- Manages eRecord pool messages, documenting actions in patient charts as appropriate.
- Prioritizes orders through eRecord work-queues and clerical pool messages. These include performing tasks such as queuing medication refills, managing release of information requests, referrals, etc.
- As needed for cross coverage support, performs check-in & check out functions during clinic time for all providers.
- Responsible for the accurate and complete registration of all patients.
- Books return clinic visits, optimizing provider schedules, process provider requests, scheduling for specialty clinics.
- Attends departmental meetings for training purposes or participation in addressing a specific operational issue.
- Communicates with Division Administrator regarding operational issues, practice concerns, and quality assurance matters.
- As needed for cross coverage support, performs check-in & check out functions during clinic time for all providers.
- Responsible for the accurate and complete registration of all patients.
Other duties as assigned
MINIMUM EDUCATION & EXPERIENCE
- High School diploma and 2 years of relevant experience required
- Or equivalent combination of education and experience
- Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
KNOWLEDGE, SKILLS AND ABILITIES
- Demonstrated customer relations skills required
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
140 Canal View Blvd, Ste 103, Rochester, New York, United States of America, 14623
Opening:
Worker Subtype: Regular
Time Type: Full time
Scheduled Weekly Hours: 40
Department: 910137 CVSL - Vascular Surgery
Work Shift: UR - Day (United States of America)
Range: UR URCA 205 H
Compensation Range: $20.30 - $27.41
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Performs secretarial and administrative duties in support of the clinical for the Vascular Surgery Division. Will be responsible for all clinic preparation, including but not limited to, activities associated with provider calendaring, patient scheduling, coordinating patient care and the flow of patient information for the optimization of patient outcomes. Monitors and ensures all functions in the ambulatory setting are completed in an accurate, efficient, and customer friendly manner. Assists the Practice Manager and Division Administrator operationally working as a team with all providers and staff.
ESSENTIAL FUNCTIONS
Support the clinical activities of the faculty members as assigned.
- Schedules appointments, tests, coordinating appointments, tests and consults in preparation for surgery or further clinical work-up
- Examines clinic schedules for opportunities to optimize time and effort to improve the patient experience and increase productivity.
- Researches eRecord and other databases and/or files for accurate patient scheduling information, ensuring all relevant appointments are scheduled and diagnostic imaging results scheduled and received.
- Using independent judgment, researches and responds to incoming phone calls, routing calls when appropriate and/or taking detailed messages for providers, practice manager and/or division administrator.
- Conducts follow up phone calls to patients on behalf of the providers, APPs and practice manager; and reschedules no shows and bumped patients.
- Inputs and maintains provider templates, ensuring correct clinic rotations are followed.
- Uses opening and closing templates for provider’s conference dates and time away.
- Uses the phone answering system (ACD) to monitor/answer incoming calls to the Division main line for physician-practice business related issues.
- Performs triage on incoming calls to determine what action can be taken at the time of the call, what calls should be transferred to another area, and what calls should be forwarded to a physician.
- Documents all phone calls as necessary.
- Manages eRecord pool messages, documenting actions in patient charts as appropriate.
- Prioritizes orders through eRecord work-queues and clerical pool messages. These include performing tasks such as queuing medication refills, managing release of information requests, referrals, etc.
- As needed for cross coverage support, performs check-in & check out functions during clinic time for all providers.
- Responsible for the accurate and complete registration of all patients.
- Books return clinic visits, optimizing provider schedules, process provider requests, scheduling for specialty clinics.
- Attends departmental meetings for training purposes or participation in addressing a specific operational issue.
- Communicates with Division Administrator regarding operational issues, practice concerns, and quality assurance matters.
- As needed for cross coverage support, performs check-in & check out functions during clinic time for all providers.
- Responsible for the accurate and complete registration of all patients.
Other duties as assigned
MINIMUM EDUCATION & EXPERIENCE
- High School diploma and 2 years of relevant experience required
- Or equivalent combination of education and experience
- Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
KNOWLEDGE, SKILLS AND ABILITIES
- Demonstrated customer relations skills required
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Tips for Finding Support Associate Jobs at University of Rochester
Tailor your resume to university support functions
University Support Associate roles often emphasize student-facing service, records management, and cross-departmental coordination. Align your resume to these functions rather than generic administrative experience, and highlight any prior work in higher education or research environments.
Target departments with recurring hiring patterns
Rochester posts Support Associate openings across units like the Medical Center, Graduate Education, and Enrollment Services. Search by department, not just job title, so you catch openings in divisions that hire internationally on a rolling basis.
Confirm your visa category matches the role before applying
Rochester sponsors multiple visa types for support staff, including H-1B, E-3, TN, and J-1. Review which category fits your background before outreach so HR conversations stay focused on fit rather than eligibility questions you could have resolved in advance.
Use Migrate Mate to filter verified sponsoring openings
Not every Support Associate listing at Rochester will explicitly mention visa sponsorship. Use Migrate Mate to surface roles confirmed through DOL and USCIS filings, so you spend time on applications where sponsorship is already established rather than guessing.
Understand the LCA requirement before your offer conversation
For H-1B and E-3 sponsorship, Rochester must file a Labor Condition Application with the DOL certifying the offered wage meets prevailing levels. Knowing this step exists lets you ask informed questions about expected timelines rather than being surprised after an offer.
Prepare your OPT or CPT authorization documents early
Rochester regularly onboards F-1 students through OPT and CPT for support positions. Have your EAD card, I-20, and DSO contact details ready before your first HR conversation so authorization can be confirmed without delays that risk your start date.
Frequently Asked Questions
Does University of Rochester sponsor H-1B visas for Support Associates?
Yes, University of Rochester sponsors H-1B visas for Support Associates where the role qualifies as a specialty occupation under USCIS standards. Because support functions at a large research university often involve specialized administrative, technical, or student services work tied to a relevant degree field, many positions meet that threshold. Your specific role and degree combination will determine eligibility, so confirm this with Rochester's HR or immigration team during the offer stage.
How do I apply for Support Associate jobs at University of Rochester?
Applications go through Rochester's official careers portal, where Support Associate openings are listed by department and location. Migrate Mate also aggregates verified sponsoring roles from Rochester so you can filter specifically for positions where international sponsorship has been established. Prepare a targeted resume that reflects university support functions, and follow up through departmental contacts if a role has been posted for several weeks without movement.
Which visa types does University of Rochester commonly use for Support Associate roles?
Rochester sponsors a range of visa categories for support staff, including H-1B, E-3 visa for Australian citizens, TN visa for Canadian and Mexican nationals, J-1 visa for exchange visitors, and F-1 OPT and CPT for current students. The right category depends on your nationality, degree, and employment relationship. Rochester's international employment office can clarify which pathway fits your situation during the hiring process.
What qualifications are typically expected for Support Associate roles at University of Rochester?
Most Support Associate positions at Rochester require at minimum a bachelor's degree, though some roles in research or clinical units specify a field-relevant credential. Practical experience in academic administration, student services, or healthcare support is valued given Rochester's research university and medical center environment. For H-1B eligibility specifically, your degree field needs to align directly with the duties of the role, so generic degrees may face more scrutiny than specialized ones.
How do I think about timing when pursuing H-1B sponsorship through University of Rochester?
The H-1B cap-subject lottery runs once a year, with registrations typically opening in March for an October 1 start date. If you're currently on OPT, make sure your OPT expiration and any available OPT extension period align with that timeline. Rochester can file cap-exempt H-1B petitions in some cases given its status as a higher education institution, which means certain roles may not be subject to the annual lottery at all. Clarify cap-exempt eligibility early in your offer conversation.