Support Associate Jobs at University of Rochester with Visa Sponsorship
Support Associate jobs at University of Rochester span academic departments, research centers, and administrative offices across a large research university. Rochester has a consistent record of sponsoring international workers in support functions, making it a realistic target if you're navigating OPT, H-1B visa, or other work authorization pathways.
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Get Access To All JobsAs a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
211 Bailey Rd, Rochester, New York, United States of America, 14586
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
400071 Path&Lab Clinical Trials
Work Shift:
UR - Day (United States of America)
Range:
UR URCB 205 H
Compensation Range:
$20.75 - $28.01
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Performs a variety of technical assignments involving sequences of related operations. Follows written procedures and ensures appropriate practices are followed. Identifies and processes specimens while maintaining specimen integrity for laboratory testing. Trains new or less experienced staff and acts as Tech in Charge, as needed. Travels between testing locations, as needed. Exercises complex skill and judgment, and knowledge of the principles and methods of a technical field.
Essential Functions:
- Enters patient demographic and insurance information efficiently and accurately. Enters information into the electronic medical record. Ensures completion of all required fields. Understands required information on requisitions. Follows all procedures.
- Logs patient and test information from requisitions into the Laboratory Information System (LIS). Understands how to utilize UR Medicine Labs Test Menu and verifies that acceptable criteria are met. Understands how to read requisitions from different sources. Recognizes unacceptable specimen criteria and enters the problem test so that proper resolution can be made.
- Receives pre-accessioned specimens into the LIS from varying sources. Reconciles batch manifests and accounts for all specimens. Identifies specimen requirements and documents discrepancies or unacceptable criteria in the LIS.
- Identifies specialized testing requests and prioritizes specimens to meet the requested turnaround time (TAT). Receives and triages samples through the chute or drop-off window.
- Prepares specimens and determines stability, volume, need for centrifugation, and the appropriate aliquotting technique to ensure specimen integrity.
- Distributes specimens to the appropriate department for prompt analysis.
- Works on related specialized assignments within the department. Performs specific studies, performs and documents preventive maintenance on equipment as needed. Troubleshoots and maintains automation. Resolves problems with billing. Handles samples for interfaced labs. Creates electronic manifests, prepares, and batches specimens at appropriate temperatures. Ensures appropriate forms and documentation accompany specimens for non-interfaced clients. Processes irretrievable tissues and determines source codes. Enters appropriate and accurate critical accessioning data. Provides support to OR for specimen retrieval and an eight-point quality assurance check. Enters source codes and ensures specimen acceptability criteria. Loads analyzers for testing. Troubleshoots and resolves problems.
- Trains staff in duties and assignments. Conducts cross-training in all technical areas and is responsible for the completion of training/sign-off material. Suggests work improvement methods, ways to increase efficiency, and solve operational problems. Assists in preparing and updating procedures to ensure technical readiness for regulatory inspections. Participates in competency review and assessment of employees.
- Acts as a point person to resolve issues on regular shifts and during weekend rotations. Investigates and problem-solves equipment malfunctions. Provides written documentation of issues as necessary. Functions in the role of Tech in Charge for specific shift assignments, as needed.
- Receives phone inquiries from providers, physicians, customers, and internal lab personnel. Assesses the urgency of a situation and determines the appropriate routing. Investigates problem specimens that result in calling the provider for a resolution. Records complaints, documents specimen requests, and specimen integrity issues.
- Contributes to keeping the laboratory orderly and clean to ensure a safe work environment and the highest quality of work.
Other duties as assigned
Minimum Education & Experience:
- Associate's degree in a related field required and 1 year of experience as a Clinical Laboratory Support Tech II, or 2 years related work experience in a health care setting, including other lab divisions within UR Medicine such as Client Services, Phlebotomy, Clinical Trials, or similar roles required. Or equivalent combination of education and experience.
Knowledge, Skills & Abilities:
- Ability to prioritize and maintain focus while performing multiple tasks required.
- Understanding of specimen preparation, requirements, and operations of equipment required.
- Ability to interpret requisitions and physicians' scripts required.
- Professional discretion with confidential patient results required.
- Knowledge of and ability to adhere to all Laboratory Safety procedures required.
- Knowledge of the terminology and common procedures and practices of a technical field required.
- Proficiency with multiple information systems for the hospital and laboratory, including but not limited to Electronic Medical Record System, Laboratory Information System, Pre-Analytical automation Control Unit, and Middleware required.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
211 Bailey Rd, Rochester, New York, United States of America, 14586
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
400071 Path&Lab Clinical Trials
Work Shift:
UR - Day (United States of America)
Range:
UR URCB 205 H
Compensation Range:
$20.75 - $28.01
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Performs a variety of technical assignments involving sequences of related operations. Follows written procedures and ensures appropriate practices are followed. Identifies and processes specimens while maintaining specimen integrity for laboratory testing. Trains new or less experienced staff and acts as Tech in Charge, as needed. Travels between testing locations, as needed. Exercises complex skill and judgment, and knowledge of the principles and methods of a technical field.
Essential Functions:
- Enters patient demographic and insurance information efficiently and accurately. Enters information into the electronic medical record. Ensures completion of all required fields. Understands required information on requisitions. Follows all procedures.
- Logs patient and test information from requisitions into the Laboratory Information System (LIS). Understands how to utilize UR Medicine Labs Test Menu and verifies that acceptable criteria are met. Understands how to read requisitions from different sources. Recognizes unacceptable specimen criteria and enters the problem test so that proper resolution can be made.
- Receives pre-accessioned specimens into the LIS from varying sources. Reconciles batch manifests and accounts for all specimens. Identifies specimen requirements and documents discrepancies or unacceptable criteria in the LIS.
- Identifies specialized testing requests and prioritizes specimens to meet the requested turnaround time (TAT). Receives and triages samples through the chute or drop-off window.
- Prepares specimens and determines stability, volume, need for centrifugation, and the appropriate aliquotting technique to ensure specimen integrity.
- Distributes specimens to the appropriate department for prompt analysis.
- Works on related specialized assignments within the department. Performs specific studies, performs and documents preventive maintenance on equipment as needed. Troubleshoots and maintains automation. Resolves problems with billing. Handles samples for interfaced labs. Creates electronic manifests, prepares, and batches specimens at appropriate temperatures. Ensures appropriate forms and documentation accompany specimens for non-interfaced clients. Processes irretrievable tissues and determines source codes. Enters appropriate and accurate critical accessioning data. Provides support to OR for specimen retrieval and an eight-point quality assurance check. Enters source codes and ensures specimen acceptability criteria. Loads analyzers for testing. Troubleshoots and resolves problems.
- Trains staff in duties and assignments. Conducts cross-training in all technical areas and is responsible for the completion of training/sign-off material. Suggests work improvement methods, ways to increase efficiency, and solve operational problems. Assists in preparing and updating procedures to ensure technical readiness for regulatory inspections. Participates in competency review and assessment of employees.
- Acts as a point person to resolve issues on regular shifts and during weekend rotations. Investigates and problem-solves equipment malfunctions. Provides written documentation of issues as necessary. Functions in the role of Tech in Charge for specific shift assignments, as needed.
- Receives phone inquiries from providers, physicians, customers, and internal lab personnel. Assesses the urgency of a situation and determines the appropriate routing. Investigates problem specimens that result in calling the provider for a resolution. Records complaints, documents specimen requests, and specimen integrity issues.
- Contributes to keeping the laboratory orderly and clean to ensure a safe work environment and the highest quality of work.
Other duties as assigned
Minimum Education & Experience:
- Associate's degree in a related field required and 1 year of experience as a Clinical Laboratory Support Tech II, or 2 years related work experience in a health care setting, including other lab divisions within UR Medicine such as Client Services, Phlebotomy, Clinical Trials, or similar roles required. Or equivalent combination of education and experience.
Knowledge, Skills & Abilities:
- Ability to prioritize and maintain focus while performing multiple tasks required.
- Understanding of specimen preparation, requirements, and operations of equipment required.
- Ability to interpret requisitions and physicians' scripts required.
- Professional discretion with confidential patient results required.
- Knowledge of and ability to adhere to all Laboratory Safety procedures required.
- Knowledge of the terminology and common procedures and practices of a technical field required.
- Proficiency with multiple information systems for the hospital and laboratory, including but not limited to Electronic Medical Record System, Laboratory Information System, Pre-Analytical automation Control Unit, and Middleware required.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Tips for Finding Support Associate Jobs at University of Rochester
Tailor your resume to university support functions
University Support Associate roles often emphasize student-facing service, records management, and cross-departmental coordination. Align your resume to these functions rather than generic administrative experience, and highlight any prior work in higher education or research environments.
Target departments with recurring hiring patterns
Rochester posts Support Associate openings across units like the Medical Center, Graduate Education, and Enrollment Services. Search by department, not just job title, so you catch openings in divisions that hire internationally on a rolling basis.
Confirm your visa category matches the role before applying
Rochester sponsors multiple visa types for support staff, including H-1B, E-3, TN, and J-1. Review which category fits your background before outreach so HR conversations stay focused on fit rather than eligibility questions you could have resolved in advance.
Use Migrate Mate to filter verified sponsoring openings
Not every Support Associate listing at Rochester will explicitly mention visa sponsorship. Use Migrate Mate to surface roles confirmed through DOL and USCIS filings, so you spend time on applications where sponsorship is already established rather than guessing.
Understand the LCA requirement before your offer conversation
For H-1B and E-3 sponsorship, Rochester must file a Labor Condition Application with the DOL certifying the offered wage meets prevailing levels. Knowing this step exists lets you ask informed questions about expected timelines rather than being surprised after an offer.
Prepare your OPT or CPT authorization documents early
Rochester regularly onboards F-1 students through OPT and CPT for support positions. Have your EAD card, I-20, and DSO contact details ready before your first HR conversation so authorization can be confirmed without delays that risk your start date.
Frequently Asked Questions
Does University of Rochester sponsor H-1B visas for Support Associates?
Yes, University of Rochester sponsors H-1B visas for Support Associates where the role qualifies as a specialty occupation under USCIS standards. Because support functions at a large research university often involve specialized administrative, technical, or student services work tied to a relevant degree field, many positions meet that threshold. Your specific role and degree combination will determine eligibility, so confirm this with Rochester's HR or immigration team during the offer stage.
How do I apply for Support Associate jobs at University of Rochester?
Applications go through Rochester's official careers portal, where Support Associate openings are listed by department and location. Migrate Mate also aggregates verified sponsoring roles from Rochester so you can filter specifically for positions where international sponsorship has been established. Prepare a targeted resume that reflects university support functions, and follow up through departmental contacts if a role has been posted for several weeks without movement.
Which visa types does University of Rochester commonly use for Support Associate roles?
Rochester sponsors a range of visa categories for support staff, including H-1B, E-3 visa for Australian citizens, TN visa for Canadian and Mexican nationals, J-1 visa for exchange visitors, and F-1 OPT and CPT for current students. The right category depends on your nationality, degree, and employment relationship. Rochester's international employment office can clarify which pathway fits your situation during the hiring process.
What qualifications are typically expected for Support Associate roles at University of Rochester?
Most Support Associate positions at Rochester require at minimum a bachelor's degree, though some roles in research or clinical units specify a field-relevant credential. Practical experience in academic administration, student services, or healthcare support is valued given Rochester's research university and medical center environment. For H-1B eligibility specifically, your degree field needs to align directly with the duties of the role, so generic degrees may face more scrutiny than specialized ones.
How do I think about timing when pursuing H-1B sponsorship through University of Rochester?
The H-1B cap-subject lottery runs once a year, with registrations typically opening in March for an October 1 start date. If you're currently on OPT, make sure your OPT expiration and any available OPT extension period align with that timeline. Rochester can file cap-exempt H-1B petitions in some cases given its status as a higher education institution, which means certain roles may not be subject to the annual lottery at all. Clarify cap-exempt eligibility early in your offer conversation.