Support Associate Jobs at University of Rochester with Visa Sponsorship
Support Associate jobs at University of Rochester span academic departments, research centers, and administrative offices across a large research university. Rochester has a consistent record of sponsoring international workers in support functions, making it a realistic target if you're navigating OPT, H-1B visa, or other work authorization pathways.
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Get Access To All JobsAs a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
90 Crittenden Blvd, Rochester, New York, United States of America, 14642
Opening:
Worker Subtype: Regular
Time Type: Full time
Scheduled Weekly Hours: 40
Department: 500056 SMH Medical Oncology - Pluta
Work Shift: UR - Day (United States of America)
Range: UR URC 205 H
Compensation Range: $19.62 - $26.49
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
The Wilmot Cancer Institute at the University of Rochester Medical Center is seeking a full-time Genetic Counselor Assistant to join our team at the Pluta Cancer Center. The Hereditary Cancer Screening and Risk Reduction Program is a unique multi-disciplinary team designed to provide cancer risk assessment, genetic testing, and long term follow up for patients and families with an increased risk of cancer.
The position directly supports genetic counseling and testing of patients with cancer or a family history of cancer. Candidate will use eRecord and perform other duties as assigned. Candidate must demonstrate capability and desire to work independently and be a strong team player. Demonstrates ICARE* values in each of the major responsibilities.
ESSENTIAL FUNCTIONS
- Assists with completing new patient intake.
- Answers patient’s pre-appointment questions about what to expect at the appointment.
- Coordinates specimen sample shipment for genetic testing adhering to prescribed protocol and tracks samples accordingly.
- Troubleshoot insurance problems with patients and answer questions about billing processes.
- Maintains inventory and prepares requisitions for testing kits, shipping supplies, etc.
- Obtain a complete cancer related family history from patient or family.
- Prepopulate genetic testing requisition forms.
- Assists in maintenance of team’s patient database.
- Other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE
High School Diploma and Minimum of 2 years of relevant experience required; or an equivalent combination of education and experience.
Bachelor’s Degree (preferred)
Medical Terminology, experiences with surgical/appointment scheduling software and electronic medical records preferred. Demonstrated customer relations skills.
KNOWLEDGE, SKILLS AND ABILITIES
- Provides excellent "customer service" in direct interactions with patients to attend to their needs in a friendly, compassionate way and responds to their requests promptly required.
- Ability to learn quickly and to work both independently and in a team environment required.
- Excellent oral and written communication skills required.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
90 Crittenden Blvd, Rochester, New York, United States of America, 14642
Opening:
Worker Subtype: Regular
Time Type: Full time
Scheduled Weekly Hours: 40
Department: 500056 SMH Medical Oncology - Pluta
Work Shift: UR - Day (United States of America)
Range: UR URC 205 H
Compensation Range: $19.62 - $26.49
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
The Wilmot Cancer Institute at the University of Rochester Medical Center is seeking a full-time Genetic Counselor Assistant to join our team at the Pluta Cancer Center. The Hereditary Cancer Screening and Risk Reduction Program is a unique multi-disciplinary team designed to provide cancer risk assessment, genetic testing, and long term follow up for patients and families with an increased risk of cancer.
The position directly supports genetic counseling and testing of patients with cancer or a family history of cancer. Candidate will use eRecord and perform other duties as assigned. Candidate must demonstrate capability and desire to work independently and be a strong team player. Demonstrates ICARE* values in each of the major responsibilities.
ESSENTIAL FUNCTIONS
- Assists with completing new patient intake.
- Answers patient’s pre-appointment questions about what to expect at the appointment.
- Coordinates specimen sample shipment for genetic testing adhering to prescribed protocol and tracks samples accordingly.
- Troubleshoot insurance problems with patients and answer questions about billing processes.
- Maintains inventory and prepares requisitions for testing kits, shipping supplies, etc.
- Obtain a complete cancer related family history from patient or family.
- Prepopulate genetic testing requisition forms.
- Assists in maintenance of team’s patient database.
- Other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE
High School Diploma and Minimum of 2 years of relevant experience required; or an equivalent combination of education and experience.
Bachelor’s Degree (preferred)
Medical Terminology, experiences with surgical/appointment scheduling software and electronic medical records preferred. Demonstrated customer relations skills.
KNOWLEDGE, SKILLS AND ABILITIES
- Provides excellent "customer service" in direct interactions with patients to attend to their needs in a friendly, compassionate way and responds to their requests promptly required.
- Ability to learn quickly and to work both independently and in a team environment required.
- Excellent oral and written communication skills required.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Tips for Finding Support Associate Jobs at University of Rochester
Tailor your resume to university support functions
University Support Associate roles often emphasize student-facing service, records management, and cross-departmental coordination. Align your resume to these functions rather than generic administrative experience, and highlight any prior work in higher education or research environments.
Target departments with recurring hiring patterns
Rochester posts Support Associate openings across units like the Medical Center, Graduate Education, and Enrollment Services. Search by department, not just job title, so you catch openings in divisions that hire internationally on a rolling basis.
Confirm your visa category matches the role before applying
Rochester sponsors multiple visa types for support staff, including H-1B, E-3, TN, and J-1. Review which category fits your background before outreach so HR conversations stay focused on fit rather than eligibility questions you could have resolved in advance.
Use Migrate Mate to filter verified sponsoring openings
Not every Support Associate listing at Rochester will explicitly mention visa sponsorship. Use Migrate Mate to surface roles confirmed through DOL and USCIS filings, so you spend time on applications where sponsorship is already established rather than guessing.
Understand the LCA requirement before your offer conversation
For H-1B and E-3 sponsorship, Rochester must file a Labor Condition Application with the DOL certifying the offered wage meets prevailing levels. Knowing this step exists lets you ask informed questions about expected timelines rather than being surprised after an offer.
Prepare your OPT or CPT authorization documents early
Rochester regularly onboards F-1 students through OPT and CPT for support positions. Have your EAD card, I-20, and DSO contact details ready before your first HR conversation so authorization can be confirmed without delays that risk your start date.
Frequently Asked Questions
Does University of Rochester sponsor H-1B visas for Support Associates?
Yes, University of Rochester sponsors H-1B visas for Support Associates where the role qualifies as a specialty occupation under USCIS standards. Because support functions at a large research university often involve specialized administrative, technical, or student services work tied to a relevant degree field, many positions meet that threshold. Your specific role and degree combination will determine eligibility, so confirm this with Rochester's HR or immigration team during the offer stage.
How do I apply for Support Associate jobs at University of Rochester?
Applications go through Rochester's official careers portal, where Support Associate openings are listed by department and location. Migrate Mate also aggregates verified sponsoring roles from Rochester so you can filter specifically for positions where international sponsorship has been established. Prepare a targeted resume that reflects university support functions, and follow up through departmental contacts if a role has been posted for several weeks without movement.
Which visa types does University of Rochester commonly use for Support Associate roles?
Rochester sponsors a range of visa categories for support staff, including H-1B, E-3 visa for Australian citizens, TN visa for Canadian and Mexican nationals, J-1 visa for exchange visitors, and F-1 OPT and CPT for current students. The right category depends on your nationality, degree, and employment relationship. Rochester's international employment office can clarify which pathway fits your situation during the hiring process.
What qualifications are typically expected for Support Associate roles at University of Rochester?
Most Support Associate positions at Rochester require at minimum a bachelor's degree, though some roles in research or clinical units specify a field-relevant credential. Practical experience in academic administration, student services, or healthcare support is valued given Rochester's research university and medical center environment. For H-1B eligibility specifically, your degree field needs to align directly with the duties of the role, so generic degrees may face more scrutiny than specialized ones.
How do I think about timing when pursuing H-1B sponsorship through University of Rochester?
The H-1B cap-subject lottery runs once a year, with registrations typically opening in March for an October 1 start date. If you're currently on OPT, make sure your OPT expiration and any available OPT extension period align with that timeline. Rochester can file cap-exempt H-1B petitions in some cases given its status as a higher education institution, which means certain roles may not be subject to the annual lottery at all. Clarify cap-exempt eligibility early in your offer conversation.