Support Associate Jobs at Johnson Controls with Visa Sponsorship
Support Associate roles at Johnson Controls sit at the intersection of operations, customer engagement, and building technology systems. Johnson Controls has a consistent record of sponsoring international talent across multiple visa categories for this function, making it a practical target if you're navigating U.S. work authorization.
See All Support Associate at Johnson Controls JobsOverview
Showing 5 of 27+ Support Associate Jobs at Johnson Controls jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 27+ Support Associate Jobs at Johnson Controls
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Associate Jobs at Johnson Controls.
Get Access To All JobsINTRODUCTION
Unleash your potential with the Johnson Controls team!
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away!
WHAT WE OFFER
- Competitive salary and bonus plan
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Extensive product and on the job/cross training opportunities With outstanding resources
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
HOW WILL YOU DO IT
JCI's most successful Service Support Coordinator participates in driving productivity, profitability, and customer satisfaction for assigned customer(s) through the order life cycle. They partner with branch service teams to manage resources to meet contractual obligations.
Service Support Coordinator provide accurate and prompt order management. Implements short‑ and long‑range account plans to achieve management, financial, and customer objectives. May answer business team inquiries, maintain SAP data, support logistics and delivery.
KEY RESPONSIBILITIES
Order, Service & Account Management:
- Manage the full order life cycle for assigned customer accounts.
- Maintain accurate SAP data and support logistics, scheduling, and delivery.
- Implement short‑ and long‑term account plans to support customer and financial goals.
- Respond to customer and internal team inquiries promptly and professionally.
BIM System & Issue Resolution:
- Work daily within the BIM system to review, dispute, and validate reported timing.
- Determine whether BIM‑reported issues qualify as JCI quality problems.
- Evaluate and address reasonable repair times to ensure accuracy and fairness.
- Open Service Requests (SRs) in NxGen to support BIM actions.
- Contact CRCs and local branch teams to dispatch technicians or gather additional information.
- Collect and organize supporting documentation such as pictures, RCAs, repair plans, and other details needed to complete BIM actions.
Reporting & Data Management:
- Generate reporting to support account performance, service delivery, and BIM activity tracking.
- Analyze data trends to identify issues, opportunities, and process improvements.
PREFERRED EXPERIENCE
- NxGen system experience
- Warranty processing or warranty program experience
- SAP or similar ERP systems
- HVAC, data center operations, or service coordination background
MINIMUM QUALIFICATIONS
- 2‑year degree or equivalent combination of education and experience.
- 2-5 years suggested minimum experience.
HIRING SALARY RANGE: $35,000 – 65,000. USD Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This position includes a competitive benefits package.
For details, please visit the About Us tab on the Johnson Controls Careers site.
INTRODUCTION
Unleash your potential with the Johnson Controls team!
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away!
WHAT WE OFFER
- Competitive salary and bonus plan
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Extensive product and on the job/cross training opportunities With outstanding resources
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
HOW WILL YOU DO IT
JCI's most successful Service Support Coordinator participates in driving productivity, profitability, and customer satisfaction for assigned customer(s) through the order life cycle. They partner with branch service teams to manage resources to meet contractual obligations.
Service Support Coordinator provide accurate and prompt order management. Implements short‑ and long‑range account plans to achieve management, financial, and customer objectives. May answer business team inquiries, maintain SAP data, support logistics and delivery.
KEY RESPONSIBILITIES
Order, Service & Account Management:
- Manage the full order life cycle for assigned customer accounts.
- Maintain accurate SAP data and support logistics, scheduling, and delivery.
- Implement short‑ and long‑term account plans to support customer and financial goals.
- Respond to customer and internal team inquiries promptly and professionally.
BIM System & Issue Resolution:
- Work daily within the BIM system to review, dispute, and validate reported timing.
- Determine whether BIM‑reported issues qualify as JCI quality problems.
- Evaluate and address reasonable repair times to ensure accuracy and fairness.
- Open Service Requests (SRs) in NxGen to support BIM actions.
- Contact CRCs and local branch teams to dispatch technicians or gather additional information.
- Collect and organize supporting documentation such as pictures, RCAs, repair plans, and other details needed to complete BIM actions.
Reporting & Data Management:
- Generate reporting to support account performance, service delivery, and BIM activity tracking.
- Analyze data trends to identify issues, opportunities, and process improvements.
PREFERRED EXPERIENCE
- NxGen system experience
- Warranty processing or warranty program experience
- SAP or similar ERP systems
- HVAC, data center operations, or service coordination background
MINIMUM QUALIFICATIONS
- 2‑year degree or equivalent combination of education and experience.
- 2-5 years suggested minimum experience.
HIRING SALARY RANGE: $35,000 – 65,000. USD Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This position includes a competitive benefits package.
For details, please visit the About Us tab on the Johnson Controls Careers site.
See all 27+ Support Associate at Johnson Controls jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Associate at Johnson Controls roles.
Get Access To All JobsTips for Finding Support Associate Jobs at Johnson Controls Jobs
Tailor your resume to controls systems experience
Johnson Controls hires Support Associates to handle HVAC, fire, and security system accounts. Highlight any technical support, field service coordination, or industrial customer-facing experience so your resume maps directly to what their hiring managers scan for.
Target branch offices over corporate postings
Johnson Controls staffs Support Associates regionally across service branches, not just at headquarters. Applying to branch-level openings can move faster and connect you with local hiring managers who have direct input on sponsorship decisions.
Confirm OPT timing against Johnson Controls hire cycles
If you're on F-1 OPT, your 12-month authorization window must align with Johnson Controls onboarding timelines. USCIS requires your employment start date to fall within your authorized OPT period, so count backward from your EAD expiration before accepting an offer.
Ask HR directly about PERM and Green Card timelines
Johnson Controls sponsors EB-2 and EB-3 Green Cards for Support Associates, but PERM labor certification adds at least 12 to 18 months before USCIS adjudication. Confirm whether the specific team you're joining has initiated this process for the role before you sign.
Use Migrate Mate to filter open Support Associate roles
Finding Johnson Controls postings that explicitly support visa sponsorship across dozens of regional offices takes time. Search Migrate Mate to filter Support Associate openings at Johnson Controls by visa type so you only apply to roles where sponsorship is confirmed.
Support Associate at Johnson Controls jobs are hiring across the US. Find yours.
Find Support Associate at Johnson Controls JobsFrequently Asked Questions
Does Johnson Controls sponsor H-1B visas for Support Associates?
Yes. Johnson Controls has an established record of sponsoring H-1B visas for Support Associates. Because H-1B cap-subject petitions are tied to the annual lottery, timing matters. If you're targeting this role, align your job search so an offer can be in place before the March registration window. Cap-exempt H-1B pathways do not apply here.
How do I apply for Support Associate jobs at Johnson Controls?
Applications go through Johnson Controls' careers portal, where roles are listed by region and business unit. Migrate Mate also surfaces these openings filtered by visa sponsorship eligibility, which saves time if you need to confirm sponsorship before applying. Tailor your application to highlight customer support, technical coordination, or field service experience relevant to building systems.
Which visa types does Johnson Controls commonly use for Support Associate roles?
Johnson Controls sponsors H-1B, TN, F-1 OPT, F-1 CPT, J-1, and employment-based Green Cards (EB-2 and EB-3) for this function. TN is the fastest option for Canadian and Mexican nationals in qualifying occupations. OPT and CPT are typically used for candidates still completing or recently finishing U.S. degree programs before transitioning to H-1B sponsorship.
What qualifications does Johnson Controls expect for Support Associate roles?
Qualifications vary by business unit, but Johnson Controls generally looks for candidates with customer service or technical support backgrounds, comfort with service management software, and strong communication skills. Roles tied to HVAC, fire safety, or security systems may expect familiarity with those product lines. A bachelor's degree in a related field strengthens H-1B eligibility by satisfying the specialty occupation requirement.
How long does the visa sponsorship process take at Johnson Controls?
Timeline depends heavily on visa type. TN status can be granted at a port of entry the same day. H-1B standard processing runs four to six months after the October 1 fiscal year start date; premium processing cuts USCIS adjudication to 15 business days for an additional fee. PERM-based Green Card sponsorship typically adds 12 to 18 months before the I-140 petition stage even begins.
See which Support Associate at Johnson Controls employers are hiring and sponsoring visas right now.
Search Support Associate at Johnson Controls Jobs