Technical Support Technician Jobs at Johnson Controls with Visa Sponsorship

INTRODUCTION

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

ROLE AND RESPONSIBILITIES

What you will do

Under direct supervision, completes assigned programming, commissioning, basic troubleshooting, and preventive maintenance of fire/security systems per contract obligations.

How you will do it

• Assists experienced personnel with solutions to systems problems, either troubleshooting the system or advising others on how to resolve problems. Requires understanding of core and third-party fire/security products, software and systems/electrical technology.
• Assists in performing required commissioning documentation. Provide accurate information for as-builts documentation.
• Adheres to safety standards and local and national codes, with a high degree of regard to employee and subcontractor safety.
• Maintains appropriate local and National Fire/Security Industry Certifications.
• Communicates with customer upon arrival and before leaving the work site. Continuous proactive customer interactions including an in-depth understanding of customer(s) needs wants and systems currently in place.
• Assists in monitoring project execution per plan. Reports problems or changes to supervisor or management.
• Completes paperwork and on-site documentation as required.
• Performs self-study (reading, research, and practice) to obtain technical proficiency on required products and application.
• Performs other duties as assigned.

BASIC QUALIFICATIONS

Required:

• High school diploma plus 5+ years of experience in installing fire or security systems is required. Electronics certification from accredited technical school/military electronics training desired.
• Demonstrated effective interpersonal skills to represent the company to customers and other outside contacts.
• Basic computer skills required.
• Attention to detail.
• Able to explain technical information to non-technical people.
• Valid Driver’s License with a clean driving record.

PREFERRED QUALIFICATIONS

• NICET Level I Certification.
• Prior experience within the Fire/Security industry with basic knowledge and understanding of Fire/Security systems, database structure, network configuration and analysis.

COMPENSATION

• HIRING HOURLY RANGE: $33.00-$51.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.