Technical Support Technician Jobs at Johnson Controls with Visa Sponsorship
Technical Support Technician jobs at Johnson Controls sit at the intersection of building systems, HVAC controls, and industrial automation, requiring hands-on diagnostics and client-facing problem-solving. Johnson Controls has a consistent track record of sponsoring skilled technicians across multiple visa categories, making it a viable target for international candidates in manufacturing and building technologies.
Find Technical Support Technician Jobs at Johnson ControlsOverview
Showing 5 of 56+ Technical Support Technician Jobs at Johnson Controls
See all 56+ Technical Support Technician Jobs at Johnson Controls
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Support Technician Jobs at Johnson Controls.
Get Access To All JobsWhat you do
Under general direction, perform preventive maintenance, repair, installation and replacement of HVAC mechanical equipment, Building Control Systems, Security Systems or Fire Alarm Systems. Assists branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and following operational processes. Providing Level 1 technical support and assisting with technical development for others. Ensures work is being performed in compliance with state, local and Federal legal requirements and operates on the job with the highest of ethics. Properly completes all required project and service documentation.
How will you do it
- Adheres to all Johnson Controls and customer safety standards. Provides safety leadership and instruction to all Technicians. Provides safety awareness and instruction to subcontractors on Johnson Controls’ work sites
- Recognized as a Leader by peers while being a coach and mentor within the branch. Escalation points on technical issues and provides on-the-job training for other technicians
- Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems
- Escalation points from the branch to the technical resource team in Milwaukee for critical issues. Viewed as an expert in each field by both employees and customers
- Assists management with assuring proper field operational disciplines of other Technicians are followed
- Regularly provides input on development and training needs of the branch
- Assists in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent, as appropriate
- Assists with the identification of material needs required for service delivery
- Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation
- Communicate with customers upon arrival and before leaving the work site. Ensures high levels of customer satisfaction. Meets regularly with customer to become familiar with operating problems. Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and repairs
- Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction
- Provides consultant level services for customers related to building system repairs and enhancements
- Ensures ultimate customer satisfaction levels with assigned customers
- Conducts self-study (reading, research and practice) to improve and maintain technical proficiency. Completes all training and certifications required by the company
What we look for
In addition to the technical requirements of the given field, Technical Team Leads need experience where strong leadership activities have been demonstrated.
- Ability to act independently and to coordinate the work of other employees and contractors on a customer site.
- Effective interpersonal skills to represent the company to customers and other outside contacts.
- Able to explain technical information to technical and non-technical people.
- Requires high school diploma or GED equivalent
- Requires at least 2 years of tech school or higher education
This is a Bargaining Unit Position.
Pay Rate: Hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement.
This is a Bargaining Unit Position but is subject to all pre-hiring screening of JCI. With successful performance, JCI may recommend you to the Union Local apprenticeship program, as well as continued employment at JCI. Acceptance by Union Local must occur within 365 days of employment or will result in termination of this position. This is not a guaranty of employment or entering the Union. The Union has its own entry, qualification & screening programs.
What you do
Under general direction, perform preventive maintenance, repair, installation and replacement of HVAC mechanical equipment, Building Control Systems, Security Systems or Fire Alarm Systems. Assists branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and following operational processes. Providing Level 1 technical support and assisting with technical development for others. Ensures work is being performed in compliance with state, local and Federal legal requirements and operates on the job with the highest of ethics. Properly completes all required project and service documentation.
How will you do it
- Adheres to all Johnson Controls and customer safety standards. Provides safety leadership and instruction to all Technicians. Provides safety awareness and instruction to subcontractors on Johnson Controls’ work sites
- Recognized as a Leader by peers while being a coach and mentor within the branch. Escalation points on technical issues and provides on-the-job training for other technicians
- Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems
- Escalation points from the branch to the technical resource team in Milwaukee for critical issues. Viewed as an expert in each field by both employees and customers
- Assists management with assuring proper field operational disciplines of other Technicians are followed
- Regularly provides input on development and training needs of the branch
- Assists in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent, as appropriate
- Assists with the identification of material needs required for service delivery
- Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation
- Communicate with customers upon arrival and before leaving the work site. Ensures high levels of customer satisfaction. Meets regularly with customer to become familiar with operating problems. Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and repairs
- Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction
- Provides consultant level services for customers related to building system repairs and enhancements
- Ensures ultimate customer satisfaction levels with assigned customers
- Conducts self-study (reading, research and practice) to improve and maintain technical proficiency. Completes all training and certifications required by the company
What we look for
In addition to the technical requirements of the given field, Technical Team Leads need experience where strong leadership activities have been demonstrated.
- Ability to act independently and to coordinate the work of other employees and contractors on a customer site.
- Effective interpersonal skills to represent the company to customers and other outside contacts.
- Able to explain technical information to technical and non-technical people.
- Requires high school diploma or GED equivalent
- Requires at least 2 years of tech school or higher education
This is a Bargaining Unit Position.
Pay Rate: Hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement.
This is a Bargaining Unit Position but is subject to all pre-hiring screening of JCI. With successful performance, JCI may recommend you to the Union Local apprenticeship program, as well as continued employment at JCI. Acceptance by Union Local must occur within 365 days of employment or will result in termination of this position. This is not a guaranty of employment or entering the Union. The Union has its own entry, qualification & screening programs.
See all 56+ Technical Support Technician Jobs at Johnson Controls
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Support Technician Jobs at Johnson Controls.
Get Access To All JobsTips for Finding Technical Support Technician Jobs at Johnson Controls
Align your credentials to BAS and HVAC systems
Johnson Controls prioritizes technicians with verifiable experience in building automation systems, fire safety controls, or HVAC diagnostics. Before applying, document any hands-on training or certifications in these areas so your resume speaks directly to their technical environment.
Target field service requisitions over corporate postings
Johnson Controls fills Technical Support Technician roles primarily through regional field service teams, not centralized corporate hiring. Search for openings tied to specific metro service branches, since those managers often have more flexibility and urgency around sponsorship approvals.
Clarify your visa category early in recruiter conversations
Johnson Controls sponsors across multiple work visa categories, including H-1B and TN. Flag your status in the first recruiter call so they can route your file to the right HR team early, avoiding delays once an offer is made.
Use Migrate Mate to identify active Johnson Controls openings
Not all Johnson Controls Technical Support Technician postings surface on general job boards. Use Migrate Mate to filter for verified sponsorship-eligible roles at Johnson Controls so you're only spending time on positions where your visa situation won't be a barrier.
Understand how TN status applies to your role
Canadian and Mexican nationals applying for technical support roles at Johnson Controls may qualify for TN status under the USMCA, which requires no USCIS petition and allows faster start dates. Confirm with the hiring team whether your specific job duties align with an eligible TN occupation category.
Account for PERM timelines if pursuing permanent residency
Johnson Controls sponsors EB-2 and EB-3 Green Cards for eligible technicians, but PERM labor certification with DOL can take 12 to 18 months before an I-140 petition is even filed. Factor that timeline into your employment decision if long-term U.S. residency is your goal.
Frequently Asked Questions
Does Johnson Controls sponsor H-1B visas for Technical Support Technicians?
Yes, Johnson Controls sponsors H-1B visas for Technical Support Technician roles. The role typically needs to qualify as a specialty occupation requiring at least a bachelor's degree in a relevant technical field. Because H-1B cap-subject petitions are subject to an annual lottery, timing your application and confirming the role's eligibility with the recruiter early in the process is critical.
How do I apply for Technical Support Technician jobs at Johnson Controls?
Applications go through the Johnson Controls careers portal, where you can filter by job function and location. You can also browse verified sponsorship-eligible Technical Support Technician openings at Johnson Controls through Migrate Mate, which surfaces roles where visa sponsorship is confirmed. In your application, highlight hands-on experience with building automation, fire systems, or HVAC controls, since those are the core technical competencies Johnson Controls screens for.
Which visa types does Johnson Controls commonly use for Technical Support Technician roles?
Johnson Controls sponsors H-1B visas for degree-holding technicians, TN visa status for Canadian and Mexican nationals in qualifying technical occupations, F-1 OPT and CPT for students in technical programs, and J-1 visa for certain training-based roles. For candidates pursuing permanent residence, Johnson Controls also files EB-2 and EB-3 Green Card petitions for eligible employees in technical support functions.
What qualifications does Johnson Controls expect for Technical Support Technician positions?
Johnson Controls typically looks for candidates with a degree or formal training in electrical engineering, mechanical systems, or a related technical discipline, combined with hands-on experience troubleshooting building automation, HVAC, or fire safety systems. Industry certifications such as NICET for fire systems or manufacturer-specific BAS credentials strengthen your profile considerably. Field service experience and client communication skills are also weighted heavily in the hiring process.
How long does the visa sponsorship process take when joining Johnson Controls as a Technical Support Technician?
Timeline depends on visa type. TN status for Canadian and Mexican nationals can be secured at the border or port of entry in a single day. H-1B processing takes three to six months for standard filing or two to three weeks with USCIS premium processing. If Johnson Controls is sponsoring a Green Card through PERM, the full process from labor certification through I-140 approval typically takes 18 to 36 months depending on DOL and USCIS caseloads.