Service Tech Jobs at University of Rochester with Visa Sponsorship
Service Tech roles at University of Rochester sit at the intersection of hands-on technical work and academic infrastructure support. The university has a consistent track record of sponsoring international workers across multiple visa categories for this function, making it a realistic target if you're building a U.S. career in technical services.
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Get Access To All JobsAs a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
350 Parrish St, Canandaigua, New York, United States of America, 14424
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
900084 ISD Customer Service Business
Work Shift:
UR - Day (United States of America)
Range:
UR URG 108 H
Compensation Range:
$24.91 - $34.87
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Provides consultation, analysis, troubleshooting, design, implementation, training and operational support for University of Rochester technology users. Maintains expertise in current desktop and network technologies, as well as wide range of systems, applications and customized needs in support of all functions. Provides remote and hands-on support. Assesses, interprets and analyzes customer technical problems received via Service Desk services, directly from customer interaction or other methodologies. Assists with application and hardware project management during upgrades and relocations. Leads and reviews the work of lower level technicians.
ESSENTIAL FUNCTIONS
- Provides high-end level technical support related to complex maintenance and/or urgent IT problems which require expert knowledge of nonstandard procedures for all systems.
- Serves as a project coordinator. Assists with application and hardware project management during upgrades and relocations. Under general guidance, develops project timelines and milestones, communicates with appropriate user base, sets priorities, and manages progression of project implementation. Provides appropriate communication to other technical and application support staff. Develops and maintains appropriate documentation. Participates in enterprise-wide projects and implementations as needed.
- Assesses, interprets, and analyzes customer technical problems received via Service Desk services, directly from customer interaction or other methodologies. Diagnoses and resolves problems related to client technologies. Provides second and third level technical response to maintenance, urgent and emergency technical and application problems at on- and off-site locations.
- Leads complex technical projects and strategies. Researches, prepares specifications, and/or data and makes recommendations.
- Leads and reviews the work of lower level technicians. Uses skills to assist in resolution of complex technical problems. Researches and develops solutions to new or unknown issues.
- Configures, installs, repairs, and troubleshoots technology. Determines and implements appropriate, cost effective resolutions. Consults with customers to understand business issue and synthesizes appropriate solutions.
- Resolves complex or delicate situations directly or with IT leadership if necessary.
- Exhibits total systems knowledge. Escalates tickets to original developers for in-depth analysis in extreme instances.
- Serves as application expert for departmental applications and troubleshooting and resolving issues. Works with customers and vendors as required.
- Keeps abreast of current desktop and LAN technologies through continuing education, journal review, web searches, and formal seminar opportunities. Maintains working knowledge of wide range of applications and technologies.
Other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE
- High School diploma or equivalent and 3 years of relevant experience required
- Associate's degree in related field preferred
Or equivalent combination of education and experience
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to travel between work sites required
- Flexibility to work shifts necessary to accommodate 24/7/365 coverage requirements, which may include nights, weekends and holidays required
- Advanced level of PC and Windows expertise and understanding required
- Proficiency in Mac computers and other iOS devices, handheld devices and other peripheral devices required
- Exceptional customer service skills required
- Strong communication skills required
- Logical thinker with good problem-solving skills required
- Basic understanding of LAN/WAN technologies, including design, hardware, and protocols preferred
- Demonstrated project management abilities preferred
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
350 Parrish St, Canandaigua, New York, United States of America, 14424
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
900084 ISD Customer Service Business
Work Shift:
UR - Day (United States of America)
Range:
UR URG 108 H
Compensation Range:
$24.91 - $34.87
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Provides consultation, analysis, troubleshooting, design, implementation, training and operational support for University of Rochester technology users. Maintains expertise in current desktop and network technologies, as well as wide range of systems, applications and customized needs in support of all functions. Provides remote and hands-on support. Assesses, interprets and analyzes customer technical problems received via Service Desk services, directly from customer interaction or other methodologies. Assists with application and hardware project management during upgrades and relocations. Leads and reviews the work of lower level technicians.
ESSENTIAL FUNCTIONS
- Provides high-end level technical support related to complex maintenance and/or urgent IT problems which require expert knowledge of nonstandard procedures for all systems.
- Serves as a project coordinator. Assists with application and hardware project management during upgrades and relocations. Under general guidance, develops project timelines and milestones, communicates with appropriate user base, sets priorities, and manages progression of project implementation. Provides appropriate communication to other technical and application support staff. Develops and maintains appropriate documentation. Participates in enterprise-wide projects and implementations as needed.
- Assesses, interprets, and analyzes customer technical problems received via Service Desk services, directly from customer interaction or other methodologies. Diagnoses and resolves problems related to client technologies. Provides second and third level technical response to maintenance, urgent and emergency technical and application problems at on- and off-site locations.
- Leads complex technical projects and strategies. Researches, prepares specifications, and/or data and makes recommendations.
- Leads and reviews the work of lower level technicians. Uses skills to assist in resolution of complex technical problems. Researches and develops solutions to new or unknown issues.
- Configures, installs, repairs, and troubleshoots technology. Determines and implements appropriate, cost effective resolutions. Consults with customers to understand business issue and synthesizes appropriate solutions.
- Resolves complex or delicate situations directly or with IT leadership if necessary.
- Exhibits total systems knowledge. Escalates tickets to original developers for in-depth analysis in extreme instances.
- Serves as application expert for departmental applications and troubleshooting and resolving issues. Works with customers and vendors as required.
- Keeps abreast of current desktop and LAN technologies through continuing education, journal review, web searches, and formal seminar opportunities. Maintains working knowledge of wide range of applications and technologies.
Other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE
- High School diploma or equivalent and 3 years of relevant experience required
- Associate's degree in related field preferred
Or equivalent combination of education and experience
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to travel between work sites required
- Flexibility to work shifts necessary to accommodate 24/7/365 coverage requirements, which may include nights, weekends and holidays required
- Advanced level of PC and Windows expertise and understanding required
- Proficiency in Mac computers and other iOS devices, handheld devices and other peripheral devices required
- Exceptional customer service skills required
- Strong communication skills required
- Logical thinker with good problem-solving skills required
- Basic understanding of LAN/WAN technologies, including design, hardware, and protocols preferred
- Demonstrated project management abilities preferred
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
See all 42+ Service Tech at University of Rochester jobs
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Get Access To All JobsTips for Finding Service Tech Jobs at University of Rochester Jobs
Align Your Credentials to U.S. Standards
University of Rochester evaluates Service Tech candidates on demonstrated technical competencies, not just credentials. Get foreign certifications assessed by a NACES-accredited evaluator before applying so your qualifications translate clearly to U.S. hiring managers reviewing your application.
Target Departments With Recurring Technical Needs
Large research universities hire Service Techs across labs, facilities, and IT infrastructure. Focus your applications on Rochester's research-heavy departments and medical center, where technical roles turn over regularly and sponsorship processes are already established.
Browse Open Roles Directly Through Migrate Mate
Search Service Tech openings at University of Rochester on Migrate Mate to filter specifically for roles tied to visa sponsorship. This saves time you'd otherwise spend manually screening postings that don't lead to sponsorship conversations.
Clarify Your Work Authorization Status Early
University of Rochester uses E-Verify for employment eligibility. Before your first interview, be ready to clearly explain your current visa status, any OPT or CPT end dates, and what sponsorship you'll need so HR can assess your timeline without surprises.
Understand the H-1B Filing Window for Your Start Date
If you're targeting H-1B sponsorship, the annual cap registration opens in March for an October 1 start date. Work backwards from your desired start date so you and your employer at Rochester have realistic expectations about when your petition can be filed.
Prepare for the PERM Process on Immigrant Visas
If your goal is long-term permanent residence through an EB-2 or EB-3 category, Rochester must run a DOL PERM labor market test before filing your immigrant petition. Ask the HR team upfront whether the specific Service Tech role you're targeting has supported PERM filings before.
Service Tech at University of Rochester jobs are hiring across the US. Find yours.
Find Service Tech at University of Rochester JobsFrequently Asked Questions
Does University of Rochester sponsor H-1B visas for Service Techs?
Yes, University of Rochester sponsors H-1B visas for Service Tech roles. As a large research university and established employer, Rochester has the HR infrastructure to manage H-1B petitions. The role must qualify as a specialty occupation, so your application will be stronger if your technical background aligns closely to the specific position's degree or certification requirements.
Which visa types are commonly used for Service Tech roles at University of Rochester?
Service Tech roles at University of Rochester can be supported through H-1B, E-3 (for Australian nationals), TN (for Canadian and Mexican nationals in eligible categories), J-1 for exchange-based positions, and F-1 OPT or CPT for current students. For longer-term pathways, Rochester also has experience with EB-2 and EB-3 immigrant visa categories through the PERM process.
How do I apply for Service Tech jobs at University of Rochester?
You can browse and apply for Service Tech positions at University of Rochester through Migrate Mate, which filters for roles tied to visa sponsorship so you're not wasting time on postings that won't support your immigration needs. From there, applications go through Rochester's official HR portal, where you'll complete an E-Verify eligible employment application and submit your technical qualifications.
What qualifications and experience are expected for Service Tech roles at University of Rochester?
Rochester typically expects Service Tech candidates to have hands-on technical training in a relevant discipline, such as electronics, biomedical equipment, facilities systems, or IT infrastructure, depending on the specific department. Certifications in your technical specialty strengthen your application significantly. Relevant work experience in an academic, healthcare, or research environment is often preferred over general commercial experience.
How do I plan the timeline for visa sponsorship at University of Rochester?
Timeline depends heavily on your visa category. F-1 OPT allows you to start work before a petition is filed, giving you up to 12 months (or 24 months for STEM) to establish yourself with the employer. H-1B cap filings follow a fixed annual calendar, with registration in March and the earliest start date of October 1. TN and E-3 visas can move faster, often processed at a consulate or port of entry within weeks of receiving your offer documentation.
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