Customer Support Jobs at Nova Southeastern University with Visa Sponsorship
Customer Support jobs at Nova Southeastern University involve helping students, faculty, and the broader NSU community navigate services and resources within a university environment. NSU has a track record of sponsoring international workers across multiple visa categories, making it a realistic target for qualified customer-facing professionals.
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Get Access To All JobsINTRODUCTION
We are excited that you are considering joining Nova Southeastern University!
Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.
We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.
PRIMARY PURPOSE:
Under limited supervision, provides accurate and timely technical support services to students, faculty and staff via telephone, chat, email, remotely and at desk side. Independently, manages routine support functions.
JOB CATEGORY: Non-Exempt
HIRING RANGE:
PAY BASIS: Hourly
SUBJECT TO GRANT FUNDING? No
ESSENTIAL JOB FUNCTIONS:
-
Installs and maintains hardware systems at a high level for students, faculty, and staff to ensure technology resources are properly functioning.
-
Performs advanced repairs and troubleshooting of technology issues at the sites and remotely, to ensure problems are resolved timely.
-
Provides advanced support for the installation, configuration, maintenance of hardware and software for desktops, laptops, wireless and cellular devices, Windows-based servers, peripherals, videoconferencing, LANs, WANs and digital media.
-
Provides advanced support at all facilities including classrooms, offices, clinics, videoconferencing classrooms, and all university locations on campus or off, as required.
-
Resolves issues for students, faculty, and staff encountering challenging hardware, software and other problems relating to technology.
-
Inspects and recommends maintenance of technology equipment housed in university facilities including offices, classrooms, computer labs, and clinics, as assigned.
-
Creates, logs, updates, and resolves technology tickets using appropriate ticketing system in a timely manner.
-
Coordinates the relocation of computers and other technology equipment within university facilities to other locations on and off campus.
-
Coordinates the proper removal and disposal of technology from the university.
-
Completes special projects as assigned.
-
Performs other duties as assigned or required.
Job Requirements:
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:
Knowledge:
-
Working knowledge in the safe use of various tools utilized for technical troubleshooting, repair and support including software and hand-tools.
-
Working knowledge of computer and audiovisual systems, Active Directory, and network.
-
Working knowledge of computer and audiovisual equipment and deployment of associated technology.
-
Computers and Electronics - General knowledge of computer hardware and software, including applications and programming.
-
Advanced knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint).
Skills:
-
Time Management - Proficient skills in managing one's own time.
-
Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
-
Speaking - Proficient skills in talking to others to convey information effectively.
-
Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
-
Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
-
Excellent customer service skills.
Abilities:
-
Ability to perform advanced troubleshooting and resolve technical issues with audio-visual, computer and associated network components.
-
High-level ability to adapt to new technologies quickly and resourcefully to provide technical support for new technology solutions.
-
Ability to lift, pull and push objects weighing up to 50 pounds and to climb ladders.
-
Ability to drive.
-
Ability to communicate effectively with others.
-
Ability to work cooperatively with colleagues and supervisory staff at all levels.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:
-
Near Vision - Must be able to see details at close range (within a few feet of the observer).
-
Speech Recognition - Must be able to identify and understand the speech of another person.
-
Speech Clarity - Must be able to speak clearly, so others can understand you.
-
May be required to work nights or weekends.
-
May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
-
May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, mobile devices, and computer keyboards.
-
Travel - Must be able to travel on a daily and/or overnight basis.
-
Must be able to lift, pull and push objects weighing up to 50 pounds and to climb ladders.
REQUIRED CERTIFICATIONS/LICENSURES: Current and valid Florida Driver's License with no more than three (3) points.
REQUIRED EDUCATION: High School Diploma or Equivalent
REQUIRED EXPERIENCE: High School Diploma and three (3) years of relevant information technology work experience.
- OR -
Associate's degree or 60 credit hours in closely related field and minimum one (1) year of relevant work experience.
PREFERRED QUALIFICATIONS:
-
Associate’s degree in Information Technology or closely related field.
-
Microsoft Certified IT Professional (MCITP) or similar.
-
Previous experience working at an educational institution.
IS THIS A SAFETY SENSITIVE POSITION? No
BACKGROUND SCREENING REQUIRED? Yes
PRE-EMPLOYMENT CONDITIONS:
SENSITIVITY DISCLAIMER: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.
NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.
INTRODUCTION
We are excited that you are considering joining Nova Southeastern University!
Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.
We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.
PRIMARY PURPOSE:
Under limited supervision, provides accurate and timely technical support services to students, faculty and staff via telephone, chat, email, remotely and at desk side. Independently, manages routine support functions.
JOB CATEGORY: Non-Exempt
HIRING RANGE:
PAY BASIS: Hourly
SUBJECT TO GRANT FUNDING? No
ESSENTIAL JOB FUNCTIONS:
-
Installs and maintains hardware systems at a high level for students, faculty, and staff to ensure technology resources are properly functioning.
-
Performs advanced repairs and troubleshooting of technology issues at the sites and remotely, to ensure problems are resolved timely.
-
Provides advanced support for the installation, configuration, maintenance of hardware and software for desktops, laptops, wireless and cellular devices, Windows-based servers, peripherals, videoconferencing, LANs, WANs and digital media.
-
Provides advanced support at all facilities including classrooms, offices, clinics, videoconferencing classrooms, and all university locations on campus or off, as required.
-
Resolves issues for students, faculty, and staff encountering challenging hardware, software and other problems relating to technology.
-
Inspects and recommends maintenance of technology equipment housed in university facilities including offices, classrooms, computer labs, and clinics, as assigned.
-
Creates, logs, updates, and resolves technology tickets using appropriate ticketing system in a timely manner.
-
Coordinates the relocation of computers and other technology equipment within university facilities to other locations on and off campus.
-
Coordinates the proper removal and disposal of technology from the university.
-
Completes special projects as assigned.
-
Performs other duties as assigned or required.
Job Requirements:
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:
Knowledge:
-
Working knowledge in the safe use of various tools utilized for technical troubleshooting, repair and support including software and hand-tools.
-
Working knowledge of computer and audiovisual systems, Active Directory, and network.
-
Working knowledge of computer and audiovisual equipment and deployment of associated technology.
-
Computers and Electronics - General knowledge of computer hardware and software, including applications and programming.
-
Advanced knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint).
Skills:
-
Time Management - Proficient skills in managing one's own time.
-
Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
-
Speaking - Proficient skills in talking to others to convey information effectively.
-
Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
-
Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
-
Excellent customer service skills.
Abilities:
-
Ability to perform advanced troubleshooting and resolve technical issues with audio-visual, computer and associated network components.
-
High-level ability to adapt to new technologies quickly and resourcefully to provide technical support for new technology solutions.
-
Ability to lift, pull and push objects weighing up to 50 pounds and to climb ladders.
-
Ability to drive.
-
Ability to communicate effectively with others.
-
Ability to work cooperatively with colleagues and supervisory staff at all levels.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:
-
Near Vision - Must be able to see details at close range (within a few feet of the observer).
-
Speech Recognition - Must be able to identify and understand the speech of another person.
-
Speech Clarity - Must be able to speak clearly, so others can understand you.
-
May be required to work nights or weekends.
-
May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
-
May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, mobile devices, and computer keyboards.
-
Travel - Must be able to travel on a daily and/or overnight basis.
-
Must be able to lift, pull and push objects weighing up to 50 pounds and to climb ladders.
REQUIRED CERTIFICATIONS/LICENSURES: Current and valid Florida Driver's License with no more than three (3) points.
REQUIRED EDUCATION: High School Diploma or Equivalent
REQUIRED EXPERIENCE: High School Diploma and three (3) years of relevant information technology work experience.
- OR -
Associate's degree or 60 credit hours in closely related field and minimum one (1) year of relevant work experience.
PREFERRED QUALIFICATIONS:
-
Associate’s degree in Information Technology or closely related field.
-
Microsoft Certified IT Professional (MCITP) or similar.
-
Previous experience working at an educational institution.
IS THIS A SAFETY SENSITIVE POSITION? No
BACKGROUND SCREENING REQUIRED? Yes
PRE-EMPLOYMENT CONDITIONS:
SENSITIVITY DISCLAIMER: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.
NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.
Tips for Finding Customer Support Jobs at Nova Southeastern University
Frame Your Degree Around Service Operations
Universities often require Customer Support roles to qualify as specialty occupations for H-1B sponsorship, meaning your degree field needs to connect directly to the position. A degree in communications, business administration, or information systems strengthens that link considerably.
Target NSU's Student Services and Enrollment Departments
NSU hires Customer Support staff across student affairs, IT help desks, and enrollment services. Applying to roles tied to student-facing operations gives you the best chance of landing a position with an established sponsorship pathway rather than a one-off hire.
Browse Open Roles Using Migrate Mate
Search NSU's current Customer Support openings on Migrate Mate to filter specifically for visa-sponsoring positions. This saves time you'd otherwise spend manually vetting job postings for sponsorship eligibility before applying.
Ask About LCA Filing Before Accepting Offers
Once NSU extends an offer, confirm their HR team will file a Labor Condition Application with the DOL before your start date. At large universities, LCA timelines can run several weeks, so clarifying this early prevents gaps between your offer and your authorized start date.
Secure OPT Authorization Well Before Your Graduation Date
If you're on F-1 status and targeting NSU as your first post-graduation employer, USCIS recommends applying for OPT up to 90 days before your program end date. A delayed EAD leaves you unable to start even after an offer is signed.
Highlight Multilingual Skills in University Applications
NSU serves a heavily international and multilingual student population across its Florida campuses. Customer Support candidates who speak Spanish, Portuguese, or Haitian Creole alongside English stand out in a hiring pool where serving diverse students is a stated institutional priority.
Frequently Asked Questions
Does Nova Southeastern University sponsor H-1B visas for Customer Supports?
Yes, Nova Southeastern University sponsors H-1B visas, including for Customer Support roles that qualify as specialty occupations. The key threshold is demonstrating the position requires at least a bachelor's degree in a specific field. Roles tied to student services, IT support, or enrollment operations tend to meet this standard more reliably than general administrative support positions.
How do I apply for Customer Support jobs at Nova Southeastern University?
Applications go through NSU's official careers portal, where roles are posted by department. You can also browse open Customer Support positions at NSU filtered by visa sponsorship eligibility on Migrate Mate, which lets you identify relevant openings without manually reviewing each listing. Tailor your application to the specific department, whether that's IT, student affairs, or enrollment services, since each has distinct hiring criteria.
Which visa types does Nova Southeastern University commonly use for Customer Support roles?
NSU sponsors H-1B visas for qualifying specialty occupation roles and supports F-1 OPT and CPT for students transitioning into staff positions. The E-3 visa is an option for Australian citizens, and TN visa classification is available for eligible Canadian and Mexican nationals in certain professional categories. J-1 visa and EB-2 or EB-3 pathways are also part of NSU's broader sponsorship practice.
What qualifications does Nova Southeastern University expect for Customer Support roles?
Most Customer Support openings at NSU expect a bachelor's degree, and roles in IT help desk or student services often prefer fields like information systems, communications, or business. Prior experience in a university or higher education environment is a meaningful differentiator. Familiarity with student information systems or CRM platforms used in enrollment settings strengthens your application for positions that require specialty occupation status.
How long does the visa sponsorship process take when starting a Customer Support role at NSU?
Timeline depends on your visa category. For H-1B, the cap-subject process runs on an October 1 fiscal year start, so new hires typically wait several months from lottery selection to authorized start. If you're already on F-1 OPT, you can begin work sooner once your EAD is issued by USCIS. NSU's HR team coordinates filing with external counsel, so confirm internal processing timelines directly with the department extending your offer.