Service Operations Manager Jobs at Alo with Visa Sponsorship
Service Operations Manager jobs at Alo sit at the intersection of supply chain precision and the fast-moving demands of a premium activewear brand. Alo has a track record of sponsoring international talent across multiple visa categories for operations leadership, making it a realistic target for candidates who need work authorization.
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Get Access To All JobsWHY JOIN ALO?
Mindful movement. It's at the core of why we do what we do at ALO—it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
Overview
The Sales & Service Manager is a member of the store leadership team who deals with ALO's business and guest experience strategy to life in store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO's guiding principles. This role's north star is pointed at ensuring that guest experience in the store is exceptional. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.
Sales & Service Leader
- Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
- Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
- Continue to build the client relationship daily with our customers
- Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
- Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
Business Leader
- Represent the business in meetings and on conference calls, in partnership with General Manager
- Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
- Future planning workflow business needs to protect optimal performance
People Leader
- Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
- Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
- Establish internal & external pipeline through succession planning and recruitment strategy
- Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager
Business Partner
- Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
- Collaborates and implement General/Store Manager's vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
- Demonstrate an ability to navigate the organization with a balance of business need and brand culture
Sales & Service Leadership Qualifications
- 3-5 years of retail or related industry leadership experience
- Working knowledge of MS Office (Word, Excel and Outlook)
- Extraordinary interpersonal and communication skills, both verbal and written
- Agile with the ability to handle multiple tasks in a changing environment
- Independent work ethic, time management skills, and personal accountability
- Requires constant movement in and around all areas of the store
- Aligns with and embodies ALO's Guiding Principles
- Ability to lift, push, carry or otherwise move up to 50 pounds
- Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
- Ability to stand and move for an entire shift
Sales & Service Manager Schedule
To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).
As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.
JUST SOME OF THE PERKS
- Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
- Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
- 401K with company matching (Full-Time Employees)
- Monthly Store Incentives
- Clothing Allowance
- Free yoga classes at any of our Sanctuaries (select cities)
The Company's Sales & Service Manager base pay ranges from $60,000 - $76,000/ year. Please also note, Sales & Service Managers are eligible to participate in the Company's Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company's total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.
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For CA residents, Job Applicant Privacy Policy HERE.
WHY JOIN ALO?
Mindful movement. It's at the core of why we do what we do at ALO—it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
Overview
The Sales & Service Manager is a member of the store leadership team who deals with ALO's business and guest experience strategy to life in store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO's guiding principles. This role's north star is pointed at ensuring that guest experience in the store is exceptional. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.
Sales & Service Leader
- Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
- Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
- Continue to build the client relationship daily with our customers
- Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
- Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
Business Leader
- Represent the business in meetings and on conference calls, in partnership with General Manager
- Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
- Future planning workflow business needs to protect optimal performance
People Leader
- Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
- Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
- Establish internal & external pipeline through succession planning and recruitment strategy
- Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager
Business Partner
- Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
- Collaborates and implement General/Store Manager's vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
- Demonstrate an ability to navigate the organization with a balance of business need and brand culture
Sales & Service Leadership Qualifications
- 3-5 years of retail or related industry leadership experience
- Working knowledge of MS Office (Word, Excel and Outlook)
- Extraordinary interpersonal and communication skills, both verbal and written
- Agile with the ability to handle multiple tasks in a changing environment
- Independent work ethic, time management skills, and personal accountability
- Requires constant movement in and around all areas of the store
- Aligns with and embodies ALO's Guiding Principles
- Ability to lift, push, carry or otherwise move up to 50 pounds
- Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
- Ability to stand and move for an entire shift
Sales & Service Manager Schedule
To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).
As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.
JUST SOME OF THE PERKS
- Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
- Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
- 401K with company matching (Full-Time Employees)
- Monthly Store Incentives
- Clothing Allowance
- Free yoga classes at any of our Sanctuaries (select cities)
The Company's Sales & Service Manager base pay ranges from $60,000 - $76,000/ year. Please also note, Sales & Service Managers are eligible to participate in the Company's Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company's total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.
LI-JJ1
LI-4
li-onsite
For CA residents, Job Applicant Privacy Policy HERE.
See all 43+ Service Operations Manager Jobs at Alo
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Operations Manager Jobs at Alo.
Get Access To All JobsTips for Finding Service Operations Manager Jobs at Alo
Frame your credentials around fashion operations
Operations management credentials read differently in apparel than in general retail. Highlight experience with seasonal inventory cycles, vendor compliance, or omnichannel fulfillment, since Alo's service operations roles are built around those specific workflows.
Research Alo's LCA filings before applying
DOL's OFLC disclosure database shows the job titles and prevailing wage levels Alo has certified for operations roles. Cross-referencing your target title against those filings tells you whether the role has a documented sponsorship precedent before you spend time applying.
Target open roles that mention supply chain systems
Alo consistently hires Service Operations Managers with proficiency in ERP or warehouse management platforms. Use Migrate Mate to filter open Alo operations roles by visa type and surface positions that align with your technical background and authorization needs.
Clarify your OPT or CPT timeline early in screening
If you're on F-1 OPT, Alo needs to know your employment authorization expiration date before extending an offer. A 60-day buffer between your start date and OPT expiry gives both sides enough runway to initiate an H-1B petition without gaps.
Ask specifically about cap-exempt H-1B timing
Alo is not a cap-exempt employer, so H-1B petitions are subject to the April lottery. If you're negotiating an offer in Q4 or Q1, confirm with the recruiting team whether they'll file in March and whether they cover premium processing to reduce uncertainty.
Prepare documentation that maps to USCIS specialty occupation standards
For H-1B approval, USCIS evaluates whether the role requires a specific bachelor's degree field. Gather transcripts, a degree equivalency evaluation if your credential is foreign, and a detailed offer letter that ties your operations management duties to your academic background.
Frequently Asked Questions
Does Alo sponsor H-1B visas for Service Operations Managers?
Yes, Alo has sponsored H-1B visas for operations roles including Service Operations Managers. Because Alo is a cap-subject employer, petitions are filed in April and subject to the annual lottery. If you're actively interviewing, confirm with the recruiting team that they're prepared to file in the current registration window and whether they cover premium processing.
How do I apply for Service Operations Manager jobs at Alo?
Applications go through Alo's careers portal, where open Service Operations Manager positions are listed by location and department. You can also browse current Alo openings filtered by visa sponsorship eligibility on Migrate Mate, which surfaces roles specifically tagged for international candidates. Tailor your application to Alo's activewear supply chain context rather than submitting a generic operations resume.
Which visa types does Alo commonly use for Service Operations Manager roles?
Alo has worked with H-1B, F-1 OPT, F-1 CPT, TN visa, J-1 visa, and employment-based Green Card categories including EB-2 and EB-3 for operations talent. TN visa is available to Canadian and Mexican nationals whose operations role qualifies under USMCA. EB-2 and EB-3 are longer-term pathways typically initiated after an employee is already working at Alo on a nonimmigrant status.
What qualifications does Alo expect for a Service Operations Manager?
Alo typically looks for candidates with a bachelor's degree in supply chain, operations management, business, or a related field, combined with direct experience managing service workflows in a retail or apparel environment. Familiarity with ERP systems, cross-functional team coordination, and vendor or fulfillment operations is consistently relevant across their postings. For H-1B purposes, the degree field should clearly align with the stated job duties.
How do I think about visa timing when pursuing an offer from Alo?
Timing depends heavily on your current status. F-1 OPT candidates should apply with enough lead time that an offer and onboarding can happen before OPT expires. H-1B candidates without current status need to account for the April lottery and an October 1 start date. TN holders can change employers without a waiting period. Build your job search timeline backward from those fixed government deadlines.