Service Operations Manager Jobs at SBM Management Services with Visa Sponsorship
Service Operations Manager jobs at SBM Management Services involve leading facility and support operations across large commercial accounts. The company has sponsored work visas for this function, making it a viable target if you're on H-1B visa, OPT, CPT, or TN visa status and pursuing operations leadership in the outsourcing sector.
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Get Access To All JobsTitle:
Operations Manager
Job Description:
Job Overview
The Operations Manager - Terminal will be responsible for directing company programs and implementing company policy within assigned terminal(s) to ensure total compliance with contract duties between company and customer.
Roles & Responsibilities
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
- Plans and develops work schedules to ensure adequate service.
- Prepares schedules for service personnel, assigns personnel to routes.
- Inspects and evaluates physical condition of establishment for program compliance, i.e. safety, quality, and service.
- Conducts quality audits to ensure all work has been completed and quality standards are met.
- Audits and maintains inventories supplies and equipment.
- Investigates new and promotes improved equipment and methods.
- Reviews customer requests for service to ascertain cause for service request, type of malfunction, and address with manager.
- Implements organization policies and goals.
- Analyzes & facilitates budget requests to identify areas in which reductions can be made.
- Assists in the promotion of services performed to develop new markets, increase share of market, and obtain competitive position in industry.
- Inspects plant and evaluates use of space and facilities.
- Assists with plans, budgets, and schedules modifications including cost estimates bid sheets and contracts.
- Ensures that site meets budget goals on a sustaining basis.
- Assists in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements.
- Coordinates program specifications, requirements for proposals and contracts, and associated documents.
- Compiles data for preparing estimates.
- Maintains and reports on financial part of business, such as, labor hours, overhead, supplies, expenses, billing, forecasting and any changes to these areas.
- Maintains a safe work environment for self and employees.
- Ensures compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
- Directs supervisory management engaged in support of facilities programs.
- Acts as liaison between company, customers, clients, employees, and subcontractors.
- Maintains contract and contractor status databases.
- Reviews all correspondence concerning contractors and responds as appropriate.
- Establishes and maintains contact with contractors to ensure the smooth working of the contract process.
- Conducts and attends meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees.
- Assists with human resource concerns and issues.
- Some travel is required for this position.
Key Performance Indicators (KPIs)
Safety
Consistently Exceeds Expectations (5) - 0 Claims YTD
Meets Expectations (3) - 1 per every 95 Headcount
Does Not Meet Expectations (1) - over 1 per every 95 Headcount
Budget
Meets Expectations (5) - Green
Does Not Meet Expectations (1) - Red
Scorecard
Meets Expectations (5) - Greater or equal to 4.0
Does Not Meet Expectations (1) - Less than or equal to 3.346
Turnover
Meets Expectations (5) - Less than or equal to 3.0%
Does Not Meet Expectations (1) - Greater than or equal to 3.01%
Additional performance requirements may be added based on business needs and site requirements.
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Education and/ or Experience
Bachelor’s degree in business, communications, or a related field from a four-year college or university with 2 – 5 years of experience; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
May be required to have a valid driver’s license.
Knowledge, Skills, and Abilities
- Bilingual a plus
- Strong verbal and written communication skills.
- Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching and training skills.
- Knowledge of Microsoft Office and Computer Skills.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Ability to effectively present information and respond to questions from groups of managers, customers, employees, and public.
Supervisory Responsibilities
Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; approving and managing time for direct reports; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Benefits:
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:
www.sbmmanagement.com/careers Careers – SBM
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
Title:
Operations Manager
Job Description:
Job Overview
The Operations Manager - Terminal will be responsible for directing company programs and implementing company policy within assigned terminal(s) to ensure total compliance with contract duties between company and customer.
Roles & Responsibilities
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
- Plans and develops work schedules to ensure adequate service.
- Prepares schedules for service personnel, assigns personnel to routes.
- Inspects and evaluates physical condition of establishment for program compliance, i.e. safety, quality, and service.
- Conducts quality audits to ensure all work has been completed and quality standards are met.
- Audits and maintains inventories supplies and equipment.
- Investigates new and promotes improved equipment and methods.
- Reviews customer requests for service to ascertain cause for service request, type of malfunction, and address with manager.
- Implements organization policies and goals.
- Analyzes & facilitates budget requests to identify areas in which reductions can be made.
- Assists in the promotion of services performed to develop new markets, increase share of market, and obtain competitive position in industry.
- Inspects plant and evaluates use of space and facilities.
- Assists with plans, budgets, and schedules modifications including cost estimates bid sheets and contracts.
- Ensures that site meets budget goals on a sustaining basis.
- Assists in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements.
- Coordinates program specifications, requirements for proposals and contracts, and associated documents.
- Compiles data for preparing estimates.
- Maintains and reports on financial part of business, such as, labor hours, overhead, supplies, expenses, billing, forecasting and any changes to these areas.
- Maintains a safe work environment for self and employees.
- Ensures compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
- Directs supervisory management engaged in support of facilities programs.
- Acts as liaison between company, customers, clients, employees, and subcontractors.
- Maintains contract and contractor status databases.
- Reviews all correspondence concerning contractors and responds as appropriate.
- Establishes and maintains contact with contractors to ensure the smooth working of the contract process.
- Conducts and attends meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees.
- Assists with human resource concerns and issues.
- Some travel is required for this position.
Key Performance Indicators (KPIs)
Safety
Consistently Exceeds Expectations (5) - 0 Claims YTD
Meets Expectations (3) - 1 per every 95 Headcount
Does Not Meet Expectations (1) - over 1 per every 95 Headcount
Budget
Meets Expectations (5) - Green
Does Not Meet Expectations (1) - Red
Scorecard
Meets Expectations (5) - Greater or equal to 4.0
Does Not Meet Expectations (1) - Less than or equal to 3.346
Turnover
Meets Expectations (5) - Less than or equal to 3.0%
Does Not Meet Expectations (1) - Greater than or equal to 3.01%
Additional performance requirements may be added based on business needs and site requirements.
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Education and/ or Experience
Bachelor’s degree in business, communications, or a related field from a four-year college or university with 2 – 5 years of experience; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
May be required to have a valid driver’s license.
Knowledge, Skills, and Abilities
- Bilingual a plus
- Strong verbal and written communication skills.
- Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching and training skills.
- Knowledge of Microsoft Office and Computer Skills.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Ability to effectively present information and respond to questions from groups of managers, customers, employees, and public.
Supervisory Responsibilities
Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; approving and managing time for direct reports; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Benefits:
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:
www.sbmmanagement.com/careers Careers – SBM
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
See all Service Operations Manager Jobs at SBM Management Services
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Operations Manager Jobs at SBM Management Services.
Get Access To All JobsTips for Finding Service Operations Manager Jobs at SBM Management Services
Frame your credentials around multi-site operations
SBM manages facility services across large commercial portfolios, so position your resume around experience coordinating teams or vendors across multiple locations. Hiring managers for Service Operations Manager roles will respond to evidence of scaled operational oversight, not single-site management.
Verify your visa type fits this role
TN visa holders should confirm their job duties align squarely with a TN-eligible category like Management Consultant before targeting this role. If your classification is ambiguous, clarify with an immigration attorney before applying so you don't accept an offer that creates a filing problem.
Target postings with regional account responsibilities
SBM posts Service Operations Manager roles tied to specific regional accounts or client contracts. Prioritize applications where the posting references contract management or client deliverables, as these are the positions most likely to justify sponsorship through a specialty occupation argument.
Use Migrate Mate to surface active sponsorship openings
Search Migrate Mate to filter Service Operations Manager postings at SBM Management Services by visa type. This lets you identify which active roles have a sponsorship track record rather than cold-applying to postings where sponsorship is unconfirmed.
Request LCA details before accepting any offer
Before signing, ask HR which prevailing wage level DOL certified on the Labor Condition Application. SBM operates in competitive facility services markets where wage levels vary significantly by region, and your LCA wage must meet the DOL prevailing wage standard for the specific work location.
Start OPT extension paperwork before your current authorization expires
If you're on F-1 OPT and relying on a STEM extension, your employer must be enrolled in E-Verify before USCIS will approve the extension. Confirm SBM's E-Verify status with HR during the offer stage so you have enough runway to file without interrupting employment.
Frequently Asked Questions
Does SBM Management Services sponsor H-1B visas for Service Operations Managers?
SBM Management Services has sponsored H-1B visas for Service Operations Manager roles. Because H-1B sponsorship requires demonstrating a specialty occupation, your application will be stronger if the role involves a defined degree requirement in a relevant field such as business administration, operations management, or a related discipline. Confirm sponsorship availability directly with the hiring team during the offer stage, as not every posting guarantees it.
How do I apply for Service Operations Manager jobs at SBM Management Services?
You can browse and apply for Service Operations Manager openings at SBM Management Services through Migrate Mate, which filters roles by visa sponsorship type so you can identify positions where your status is supported. When applying, tailor your resume to highlight multi-site operational experience and client account management, both of which align with how SBM structures these roles across its commercial facility services portfolio.
Which visa types are commonly used for Service Operations Manager roles at SBM Management Services?
SBM Management Services has supported H-1B, F-1 OPT, F-1 CPT, and TN visa holders in Service Operations Manager roles. OPT and CPT are common entry points for recent graduates from operations or business programs. TN visas are an option for Canadian and Mexican nationals whose duties fit a qualifying TN category. H-1B is the primary long-term work authorization path for most international candidates in this role.
What qualifications does SBM Management Services expect for Service Operations Manager positions?
SBM typically looks for candidates with a background in operations, facilities management, or business administration, along with demonstrated experience managing service delivery across multiple accounts or sites. For visa sponsorship purposes, a relevant bachelor's degree strengthens the specialty occupation argument for H-1B petitions. Hands-on experience with contract compliance, workforce scheduling, and client relationship management are consistently reflected in SBM's postings for this function.
How long does the sponsorship and hiring process take for this role?
Timeline depends on your current visa status. If you're transitioning from OPT to H-1B, the H-1B lottery runs once per year with a registration window in March and an October 1 start date, so plan at least six months ahead. TN and H-1B transfers from another employer can move faster. USCIS premium processing is available for H-1B petitions and reduces the adjudication window to 15 business days once filed.