Service Operations Manager Jobs at Ulta with Visa Sponsorship
Service Operations Manager jobs at Ulta sit at the intersection of retail store performance and workforce coordination, covering scheduling, compliance, and team efficiency across locations. Ulta has demonstrated a consistent willingness to sponsor work visas for this function, supporting candidates across multiple nonimmigrant and immigrant pathways.
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Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging—even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.
Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.
We are the future of beauty services. Be part of the transformation.
GENERAL SUMMARY & SCOPE
The Assistant Services Manager (ASM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in hair and skin services. The ASM supports the Experience Manager (EM) in leading a team of stylists and estheticians, and is accountable for all aspects of the services business, including services and merchandise sales, events around hair and skin, guest satisfaction, and operational excellence while also working behind the chair providing services to guests in the salon. This leader drives their business through a focus on performance (service sales and productivity), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, exceptional guest service, the ability to lead and influence and the aptitude to learn and teach service technique and product knowledge.
PRINCIPAL DUTIES & RESPONSIBILITIES (Essential Job Functions)
Performance
- Perform salon hair services, make up applications, skincare analysis, and product demonstrations with guests.
- Achieve individual productivity goals each week.
- Promote a culture of accountability to meet or exceed the store’s goals related to service and merchandise sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
- Drive company profitability through operational excellence, top-line sales growth and expense control.
- Support the planning and execution of services events that deliver an unrivaled guest experience, drive brand partner collaboration, and deliver on sales and payroll goals set by Ulta Beauty.
- Review, analyze, and react to Ulta Beauty’s financial and operational reporting regularly, including services visits and audit results, regularly and in a timely manner.
- Address underperforming metrics related to the store’s service sales and develop strategies using company programs, tools, and resources to improve and grow these areas of the business.
- Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
- Maintain prompt, regular attendance as the ASM and hold all services associates accountable to the Ulta Beauty attendance policy.
People
- Support in the attraction, hiring, and retention of a diverse team of service professional top talent, leveraging a variety of methods including social media platforms, and efficiently addressing any staffing needs and open positions for the salon.
- Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.
- Train, coach, and develop services professionals using company programs, tools, and resources.
- Create an inclusive environment that inspires and encourages the growth and engagement of associates and ensure attendance at all required training and educational programs and classes.
- Support all aspects of associate professional development, including training, providing individualized, competency-based feedback and coaching, succession planning, and individual development plans to enable continuous development and drive sales performance.
- Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
- Promote a culture of service excellence among the leadership team by sharing best practices, establishing priorities, and providing support.
Process
- Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store.
- Regularly review and appropriately react to all company communication in a timely manner.
- Adhere to and enforce Ulta Beauty’s dress code.
- Manage salon supply inventory and the ordering process, ensuring allocated budget is adhered to and necessary products for services are on hand.
- Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
- Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
- Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
- Support the Experience Manager and General Manager in scheduling service associates to optimize traffic patterns and support service professionals’ productivity.
JOB QUALIFICATIONS
Education
- Cosmetology school graduate
- Cosmetology license and/or cosmetology management license where required by state law
Experience
- 2 – 3+ years relevant, fast-paced salon management work experience or other relevant work experience
- Demonstrated knowledge of state board of cosmetology regulations and hiring requirements
- Developing financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
- Developing leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing
Skills
- Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories.
- Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
- Strong collaboration and interpersonal skills
- Strong organizational skills to manage multiple tasks
- Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
SPECIAL POSITION REQUIREMENTS
- Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
- Attend corporate business meetings and conferences
WORKING CONDITIONS
- Continuous mobility throughout the store during shift
- Frequent standing, bending, reaching, and twisting during shift
- Continuous lifting and/or moving up to 10 lbs. during shift
- Continuous coordination and manipulation of objects during shift
- Frequent use of a computer, telephonic devices, and related office supplies
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.
About:
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
Overview:
Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging—even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.
Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.
We are the future of beauty services. Be part of the transformation.
GENERAL SUMMARY & SCOPE
The Assistant Services Manager (ASM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in hair and skin services. The ASM supports the Experience Manager (EM) in leading a team of stylists and estheticians, and is accountable for all aspects of the services business, including services and merchandise sales, events around hair and skin, guest satisfaction, and operational excellence while also working behind the chair providing services to guests in the salon. This leader drives their business through a focus on performance (service sales and productivity), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, exceptional guest service, the ability to lead and influence and the aptitude to learn and teach service technique and product knowledge.
PRINCIPAL DUTIES & RESPONSIBILITIES (Essential Job Functions)
Performance
- Perform salon hair services, make up applications, skincare analysis, and product demonstrations with guests.
- Achieve individual productivity goals each week.
- Promote a culture of accountability to meet or exceed the store’s goals related to service and merchandise sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
- Drive company profitability through operational excellence, top-line sales growth and expense control.
- Support the planning and execution of services events that deliver an unrivaled guest experience, drive brand partner collaboration, and deliver on sales and payroll goals set by Ulta Beauty.
- Review, analyze, and react to Ulta Beauty’s financial and operational reporting regularly, including services visits and audit results, regularly and in a timely manner.
- Address underperforming metrics related to the store’s service sales and develop strategies using company programs, tools, and resources to improve and grow these areas of the business.
- Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
- Maintain prompt, regular attendance as the ASM and hold all services associates accountable to the Ulta Beauty attendance policy.
People
- Support in the attraction, hiring, and retention of a diverse team of service professional top talent, leveraging a variety of methods including social media platforms, and efficiently addressing any staffing needs and open positions for the salon.
- Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.
- Train, coach, and develop services professionals using company programs, tools, and resources.
- Create an inclusive environment that inspires and encourages the growth and engagement of associates and ensure attendance at all required training and educational programs and classes.
- Support all aspects of associate professional development, including training, providing individualized, competency-based feedback and coaching, succession planning, and individual development plans to enable continuous development and drive sales performance.
- Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
- Promote a culture of service excellence among the leadership team by sharing best practices, establishing priorities, and providing support.
Process
- Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store.
- Regularly review and appropriately react to all company communication in a timely manner.
- Adhere to and enforce Ulta Beauty’s dress code.
- Manage salon supply inventory and the ordering process, ensuring allocated budget is adhered to and necessary products for services are on hand.
- Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
- Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
- Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
- Support the Experience Manager and General Manager in scheduling service associates to optimize traffic patterns and support service professionals’ productivity.
JOB QUALIFICATIONS
Education
- Cosmetology school graduate
- Cosmetology license and/or cosmetology management license where required by state law
Experience
- 2 – 3+ years relevant, fast-paced salon management work experience or other relevant work experience
- Demonstrated knowledge of state board of cosmetology regulations and hiring requirements
- Developing financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
- Developing leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing
Skills
- Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories.
- Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
- Strong collaboration and interpersonal skills
- Strong organizational skills to manage multiple tasks
- Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
SPECIAL POSITION REQUIREMENTS
- Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
- Attend corporate business meetings and conferences
WORKING CONDITIONS
- Continuous mobility throughout the store during shift
- Frequent standing, bending, reaching, and twisting during shift
- Continuous lifting and/or moving up to 10 lbs. during shift
- Continuous coordination and manipulation of objects during shift
- Frequent use of a computer, telephonic devices, and related office supplies
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.
About:
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
See all Service Operations Manager Jobs at Ulta
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Operations Manager Jobs at Ulta.
Get Access To All JobsTips for Finding Service Operations Manager Jobs at Ulta
Align your credentials to retail operations standards
Ulta's Service Operations Manager roles emphasize scheduling, loss prevention compliance, and team performance metrics. Frame your resume around multi-unit coordination or high-traffic retail environments rather than general management, so your background maps directly to their store operations structure.
Target district-level openings not just flagship stores
Ulta posts Service Operations Manager roles across regional clusters, not just major metros. Applying to mid-market district openings often means less competition and a hiring team with more flexibility to move quickly through the sponsorship approval process.
Confirm OPT STEM extension eligibility before applying
Service Operations Manager roles at Ulta have supported F-1 OPT candidates. If your degree is in a STEM-designated field like supply chain or information systems, you may have 24 additional months of work authorization, which gives the company more runway before filing an immigrant petition.
Clarify sponsorship intent early in recruiter conversations
Ulta's talent acquisition team handles sponsorship decisions at the corporate level, not the store level. Raise your visa status in the first recruiter screen, before reaching hiring managers, so the process doesn't stall after an offer is already being drafted.
Understand the PERM timeline for EB-2 and EB-3 paths
Ulta has sponsored both EB-2 and EB-3 immigrant visas for operations roles. PERM labor certification with DOL typically takes 12 to 18 months before USCIS even receives the immigrant petition, so starting that conversation at or shortly after your hire date gives you the best buffer.
Use Migrate Mate to filter Ulta openings by visa type
Ulta lists Service Operations Manager positions across multiple regions at any given time. Use Migrate Mate to filter those openings by the visa categories Ulta has historically sponsored, so you're applying to roles where your immigration pathway is already a known fit.
Frequently Asked Questions
Does Ulta sponsor H-1B visas for Service Operations Managers?
Ulta's primary sponsorship activity for Service Operations Manager roles has been through immigrant visa categories like EB-2 and EB-3, along with F-1 OPT and TN visas. H-1B visa sponsorship for this role is less common at Ulta, in part because the role's duties don't always satisfy the specialty occupation standard USCIS applies to H-1B petitions. Confirming H-1B eligibility with Ulta's HR team directly is the right move before you apply.
Which visa types are commonly used for Service Operations Manager roles at Ulta?
Ulta has sponsored F-1 OPT, F-1 CPT, TN, EB-2, and EB-3 visas for this function. TN visas apply only to Canadian and Mexican nationals in qualifying occupations. EB-2 and EB-3 are immigrant pathways requiring PERM labor certification through the DOL before USCIS adjudication. F-1 candidates on OPT with a STEM-eligible degree have more flexibility on timing, which makes them practical candidates during the immigrant petition process.
What qualifications and experience does Ulta expect for Service Operations Manager roles?
Ulta typically expects candidates to have experience managing store-level operations in a high-volume retail environment, including scheduling, compliance oversight, and team performance management. A bachelor's degree in business, operations, or a related field is common, though substantial retail management experience can substitute in some cases. Familiarity with workforce management systems and loss prevention protocols is frequently referenced in Ulta's job descriptions for this role.
How do I apply for Service Operations Manager jobs at Ulta?
You can search and apply through Ulta's careers portal directly, or use Migrate Mate to browse Ulta's Service Operations Manager openings filtered by the visa types the company has sponsored. When applying, tailor your resume to store operations outcomes rather than general management experience. Disclosing your visa status early in the process, during the initial recruiter screen rather than after an offer, avoids delays caused by internal sponsorship approval routing.
How long does Ulta's visa sponsorship process take for this role?
Timeline depends heavily on which visa category applies to your situation. TN visas can be obtained at a port of entry in a single day for qualifying Canadian nationals. F-1 OPT authorization is handled before you start. Immigrant visa paths through EB-2 or EB-3 require PERM certification with the DOL, which typically takes 12 to 18 months, followed by USCIS adjudication of the I-140 petition. Starting that process soon after your hire date is the most practical approach.