Customer Operations Manager Jobs at Groundworks with Visa Sponsorship
Customer Operations Manager roles at Groundworks sit at the intersection of field service coordination and client-facing leadership, overseeing crews and customer outcomes across residential and commercial properties. Groundworks has an established track record of sponsoring foreign workers in operational management functions, making it a realistic target if you're navigating visa sponsorship.
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Get Access To All JobsReady to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
Groundworks is seeking a talented Sales Manager to add to our Bench in our field operations!
The Sales Manager in Training will be learning the ropes to oversee and coordinate the sales operation of one Groundworks-affiliated branch location in accordance with the standards of the organization. The Sales Manager in Training will be learning how to manage their direct reports to guide all sales activities, ensuring the execution of the organizational strategy to achieve maximum customer satisfaction, sales and profitability.
The Sales Manager in Training operates first in a training capacity to understand the Groundworks business model and organizational drivers. During training the SMT may travel throughout the region in which they are assigned to further their development, while waiting to assume the role of Sales Manager in a branch location. A branch location can become available in several ways: Acquisition, Greenfield or internal movement in the company. This individual would need to be open to relocation as this position may need to relocate for a branch location within the Region or outside of the Region, but within the Groundworks umbrella. Expansion and growth are very frequent in Groundworks as we are North America's leading and fastest growing foundation repair and water management company.
Job Responsibilities:
- Coordinates with General, Regional leadership and Chief Officers to develop operational goals for the business unit which are aggressive, yet obtainable, and that support the long-term goals of the company
- Develops a superior workforce that is well-trained, engaged and empowered to serve customers
- Coordinates staffing, training, and performance evaluations of sales team
- Implements strategies that achieve the goals and objectives of the organization
- Provides leadership that builds relationships with stakeholders which are crucial to organizational success
- Leads field forecasting efforts, ensuring accurate, timely forecasts
- Inspects sales activity to ensure quality and quantity of sales meet company expectations
- Supervises and coordinates sales team activities involving sales of foundation repair, basement waterproofing and crawl space repair services
- Formulates and implements strategic plan to improve customer conversion ratios and department KPI's
- Resolve customer complaints regarding sales and service as needed
- Monitor customer preferences to determine focus of sales efforts
- All other duties as assigned
Qualifications
- 2 years of experience in comparable industry, leading sales efforts for service/solutions-based business
- Experience hiring, training, coaching and mentoring sales representatives
Requirements & Perks:
- Full-time
- Onsite - Local branch location during Training (closest proximity to you)
- Must be open to relocation (flexibility in location is available)
- Base salary ($75-90,000 DOE, +COLA based on market) with monthly bonus potential; bonus potential available after training
- Equity
What We Provide
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
- Top Workplace with Award Winning Culture
Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
Groundworks is seeking a talented Sales Manager to add to our Bench in our field operations!
The Sales Manager in Training will be learning the ropes to oversee and coordinate the sales operation of one Groundworks-affiliated branch location in accordance with the standards of the organization. The Sales Manager in Training will be learning how to manage their direct reports to guide all sales activities, ensuring the execution of the organizational strategy to achieve maximum customer satisfaction, sales and profitability.
The Sales Manager in Training operates first in a training capacity to understand the Groundworks business model and organizational drivers. During training the SMT may travel throughout the region in which they are assigned to further their development, while waiting to assume the role of Sales Manager in a branch location. A branch location can become available in several ways: Acquisition, Greenfield or internal movement in the company. This individual would need to be open to relocation as this position may need to relocate for a branch location within the Region or outside of the Region, but within the Groundworks umbrella. Expansion and growth are very frequent in Groundworks as we are North America's leading and fastest growing foundation repair and water management company.
Job Responsibilities:
- Coordinates with General, Regional leadership and Chief Officers to develop operational goals for the business unit which are aggressive, yet obtainable, and that support the long-term goals of the company
- Develops a superior workforce that is well-trained, engaged and empowered to serve customers
- Coordinates staffing, training, and performance evaluations of sales team
- Implements strategies that achieve the goals and objectives of the organization
- Provides leadership that builds relationships with stakeholders which are crucial to organizational success
- Leads field forecasting efforts, ensuring accurate, timely forecasts
- Inspects sales activity to ensure quality and quantity of sales meet company expectations
- Supervises and coordinates sales team activities involving sales of foundation repair, basement waterproofing and crawl space repair services
- Formulates and implements strategic plan to improve customer conversion ratios and department KPI's
- Resolve customer complaints regarding sales and service as needed
- Monitor customer preferences to determine focus of sales efforts
- All other duties as assigned
Qualifications
- 2 years of experience in comparable industry, leading sales efforts for service/solutions-based business
- Experience hiring, training, coaching and mentoring sales representatives
Requirements & Perks:
- Full-time
- Onsite - Local branch location during Training (closest proximity to you)
- Must be open to relocation (flexibility in location is available)
- Base salary ($75-90,000 DOE, +COLA based on market) with monthly bonus potential; bonus potential available after training
- Equity
What We Provide
- Competitive Pay
- Employee Company Ownership Opportunities
- Industry Leading Training Programs
- Leadership Development and Career Growth Tracks
- Comprehensive and Affordable Benefits Package
- Top Workplace with Award Winning Culture
See all 3+ Customer Operations Manager at Groundworks jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Operations Manager at Groundworks roles.
Get Access To All JobsTips for Finding Customer Operations Manager Jobs at Groundworks Jobs
Frame Your LCA Documentation Early
Groundworks operates across multiple regional markets, so your Labor Condition Application wage level needs to match the prevailing wage for the specific metro where you'd be placed. Pull DOL wage data for your target region before your first interview.
Highlight Multi-Site Coordination Experience
Customer Operations Manager roles at Groundworks span scheduling, subcontractor oversight, and customer escalation handling across service territories. Employers in facilities services prioritize candidates who've managed distributed teams or multiple job sites, so lead with that in your application materials.
Verify Your Work Authorization Timing Against H-2B Caps
The H-2B program has a statutory annual cap, and Groundworks has used it for operations roles. Confirm with your prospective hiring manager whether the filing window aligns with your current status expiry so you're not caught in a cap gap.
Target Groundworks Branches in High-Growth Markets
Groundworks expands aggressively through acquisitions, meaning newly integrated branches often have immediate operational leadership gaps. Targeting locations that recently came under the Groundworks umbrella increases your odds of landing an open Customer Operations Manager seat with sponsorship flexibility.
Confirm E-Verify Enrollment Before Accepting an Offer
As a federal contractor operating in regulated property services, Groundworks participates in E-Verify. Before you accept an offer, confirm your work authorization documents will clear the E-Verify process cleanly to avoid onboarding delays that can affect your start date and petition timing.
Use Migrate Mate to Filter Active Openings by Region
Customer Operations Manager postings at Groundworks rotate frequently by service area. Use Migrate Mate to filter active roles by location and sponsorship type so you're applying to positions where the sponsorship pathway matches your current visa situation.
Customer Operations Manager at Groundworks jobs are hiring across the US. Find yours.
Find Customer Operations Manager at Groundworks JobsFrequently Asked Questions
Does Groundworks sponsor H-1B visas for Customer Operations Managers?
Groundworks' primary sponsorship activity for Customer Operations Manager roles has been through the H-2B program rather than H-1B. H-1B sponsorship is more common for roles that require a specific bachelor's degree in a specialty field, and operational management positions in facilities services don't always meet USCIS's specialty occupation threshold. If you're pursuing an H-1B, confirm with the hiring team whether your specific role qualifies before proceeding.
Which visa types are commonly used for Customer Operations Manager roles at Groundworks?
The H-2B nonimmigrant visa is the category Groundworks has used for operations-focused roles in the facilities and property services space. H-2B covers temporary non-agricultural workers in positions where a genuine seasonal or project-based workforce need exists. If you're on a different status, such as OPT or a dependent EAD, those can also provide a bridge while a longer-term petition is evaluated with the employer.
What qualifications and experience does Groundworks expect for Customer Operations Manager roles?
Groundworks looks for candidates with direct experience managing field service teams, customer escalation workflows, and scheduling across multiple locations. Familiarity with CRM platforms and service dispatch systems is a practical advantage. A background in residential or commercial property services, construction, or facilities management carries more weight than a generalist operations background because the day-to-day involves coordinating crews in homes and job sites, not office environments.
How do I apply for Customer Operations Manager jobs at Groundworks?
You can browse and apply for Customer Operations Manager openings at Groundworks through Migrate Mate, which filters roles by visa sponsorship type and region so you can identify positions that align with your work authorization. When you apply, tailor your resume to field service coordination and multi-site team management. Groundworks' regional hiring managers move quickly on operational roles, so following up within a week of submitting is standard practice.
How long does the sponsorship and onboarding process take for this role at Groundworks?
Timeline depends heavily on which visa category applies to your situation. H-2B petitions are tied to DOL certification and USCIS processing, which together can take two to four months before a start date is approved. If you're already authorized to work and the sponsorship is for a future status change, you may be able to start sooner under your current authorization. Align your offer acceptance with your current status expiry to avoid gaps.
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