Customer Operations Manager Jobs at Gap with Visa Sponsorship
Customer Operations Manager jobs at Gap sit at the intersection of retail strategy and frontline execution, overseeing teams that keep stores and fulfillment channels running. Gap has a consistent track record of sponsoring international talent for operations management positions across multiple visa categories.
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Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.
We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.
About the Role
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.
- Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
- Recruit, hire and develop highly productive Brand Associate and Expert teams.
- Own assigned area of responsibility.
- Implement action plans to maximize efficiencies and productivity.
- Perform Service Leader duties.
- Ensure consistent execution of standard operating procedures.
- Represent the brand and understand the competition and retail landscape.
- Promote community involvement.
- Leverage omni-channel to deliver a frictionless customer experience.
- Ensure all compliance standards are met.
Who You Are
- A current or former retail employee with 1-3 years of retail management experience.
- A high school graduate or equivalent.
- A good communicator with the ability to effectively interact with customers and your team to meet goals.
- Passionate about retail and thrive in a fast-paced environment.
- Driven by metrics to deliver results to meet business goals.
- Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
- Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
- Able to utilize retail technology.
- Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
- Ability to travel as required.
Benefits at Gap
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
About Gap
Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.
We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.
About the Role
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.
- Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
- Recruit, hire and develop highly productive Brand Associate and Expert teams.
- Own assigned area of responsibility.
- Implement action plans to maximize efficiencies and productivity.
- Perform Service Leader duties.
- Ensure consistent execution of standard operating procedures.
- Represent the brand and understand the competition and retail landscape.
- Promote community involvement.
- Leverage omni-channel to deliver a frictionless customer experience.
- Ensure all compliance standards are met.
Who You Are
- A current or former retail employee with 1-3 years of retail management experience.
- A high school graduate or equivalent.
- A good communicator with the ability to effectively interact with customers and your team to meet goals.
- Passionate about retail and thrive in a fast-paced environment.
- Driven by metrics to deliver results to meet business goals.
- Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
- Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
- Able to utilize retail technology.
- Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
- Ability to travel as required.
Benefits at Gap
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
See all Customer Operations Manager Jobs at Gap
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Operations Manager Jobs at Gap.
Get Access To All JobsTips for Finding Customer Operations Manager Jobs at Gap
Align your experience with Gap's operational language
Gap's Customer Operations Manager postings emphasize omnichannel fulfillment, BOPIS execution, and shrink reduction. Frame your resume around these specific retail metrics and workflows, not generic operations management terms, before you apply.
Confirm your role qualifies as a specialty occupation
USCIS requires H-1B roles to demand a specific bachelor's degree field. For retail operations management, document how your degree in supply chain, business, or a related discipline directly supports the responsibilities listed in Gap's job posting.
Target Gap's district and regional postings strategically
Gap's operations hiring clusters around major distribution hubs and high-volume markets. Filtering by these locations on job boards surfaces roles where headcount pressure is highest, giving you a stronger negotiating position on sponsorship during the offer stage.
Use Migrate Mate to filter Gap's open roles by visa type
Gap sponsors across multiple nonimmigrant and immigrant visa categories for this function. Search Migrate Mate to filter Customer Operations Manager openings at Gap by the specific visa category you need, so you only pursue roles built for your situation.
Raise sponsorship requirements before the final offer stage
Gap's recruiting teams handle sponsorship approvals through HR, not individual hiring managers. Confirm willingness to sponsor during the first recruiter screen, not after a panel interview, to avoid investing weeks in a process that stalls on visa logistics.
Understand how PERM timing affects your green card track
If Gap moves you forward on an EB-2 or EB-3 pathway, the DOL PERM labor certification process runs parallel to your employment. Depending on your priority date and country of birth, total wait times can stretch well beyond initial visa approval.
Frequently Asked Questions
Does Gap sponsor H-1B visas for Customer Operations Managers?
Yes, Gap sponsors H-1B visas for Customer Operations Manager roles. The role needs to qualify as a specialty occupation under USCIS standards, meaning the position must require a specific bachelor's degree in a relevant field such as business administration, supply chain management, or operations. Gap's HR team coordinates the petition process, and sponsorship willingness varies by location and business need.
How do I apply for Customer Operations Manager jobs at Gap?
Apply directly through Gap's careers site or use Migrate Mate to browse Customer Operations Manager openings at Gap filtered by your visa type. When applying, tailor your resume to Gap's specific operational language around store execution, inventory management, and team leadership. Flag your visa requirements clearly in your application or recruiter screen so the right HR contacts are looped in early.
Which visa types does Gap commonly use for Customer Operations Manager roles?
Gap has sponsored Customer Operations Managers across several visa categories, including H-1B, H-1B1 visa, E-3 visa, TN visa, and F-1 OPT and CPT for early-career candidates. For longer-term employment, Gap has also supported EB-2 and EB-3 immigrant visa pathways. The right category depends on your nationality, degree, and career stage, so review eligibility requirements with Gap's HR team before your offer stage.
What qualifications does Gap expect for Customer Operations Manager positions?
Gap typically looks for candidates with a bachelor's degree in business, operations, supply chain, or a related field, combined with direct retail or e-commerce operations experience. Familiarity with BOPIS models, omnichannel fulfillment workflows, and team supervision is regularly emphasized in postings. For H-1B sponsorship, your degree field needs to align closely with the stated job requirements to satisfy USCIS specialty occupation criteria.
How long does the visa sponsorship process take for a Gap Customer Operations Manager role?
Timeline depends heavily on visa type. H-1B sponsorship is tied to the annual lottery, with cap-subject petitions filed in April for an October 1 start date. E-3 and TN petitions move faster, often resolving within weeks. F-1 OPT allows you to start work before sponsorship paperwork is finalized, provided your OPT authorization covers the start date. Discuss timing with Gap's HR team as early as the offer stage.