Customer Operations Manager Jobs at Michaels Stores with Visa Sponsorship
Customer Operations Manager jobs at Michaels Stores sit at the intersection of retail logistics, team leadership, and customer experience. Michaels has an established track record of sponsoring work visas for operational management talent, making it a realistic target for international candidates with retail or supply chain backgrounds.
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Get Access To All JobsINTRODUCTION
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
ROLE AND RESPONSIBILITIES
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
- Plan and lead the execution of class and in-store events in accordance with Company programs.
- Lead the omnichannel processes.
- Manage and execute shrink and safety programs.
- Assist with cash reconciliation and bank deposits.
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
- Assist with the onboarding of new Team Members.
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development.
- Serve as Manager on Duty (MOD).
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others.
- Acknowledge customers, help locate the product and provide solutions.
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
- Cross train in Custom Framing selling and production.
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
BASIC QUALIFICATIONS
- Retail management experience preferred.
PREFERRED QUALIFICATIONS
Physical Requirements
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
WORK ENVIRONMENT
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
LOCATION
Store - LAKE CHARLES, LA
OTHER
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
INTRODUCTION
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
ROLE AND RESPONSIBILITIES
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
- Plan and lead the execution of class and in-store events in accordance with Company programs.
- Lead the omnichannel processes.
- Manage and execute shrink and safety programs.
- Assist with cash reconciliation and bank deposits.
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
- Assist with the onboarding of new Team Members.
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development.
- Serve as Manager on Duty (MOD).
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others.
- Acknowledge customers, help locate the product and provide solutions.
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
- Cross train in Custom Framing selling and production.
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
BASIC QUALIFICATIONS
- Retail management experience preferred.
PREFERRED QUALIFICATIONS
Physical Requirements
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
WORK ENVIRONMENT
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
LOCATION
Store - LAKE CHARLES, LA
OTHER
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
See all 79+ Customer Operations Manager Jobs at Michaels Stores
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Operations Manager Jobs at Michaels Stores.
Get Access To All JobsTips for Finding Customer Operations Manager Jobs at Michaels Stores
Frame your credentials around retail operations
Before applying, align your resume to the specific demands of a Customer Operations Manager role: inventory management, omnichannel fulfillment, and in-store service workflows. Michaels prioritizes candidates who demonstrate measurable impact in high-volume, craft-retail environments.
Identify openings across all Michaels store formats
Michaels posts Customer Operations Manager roles at both standalone stores and distribution-adjacent locations. Search by region and store volume, since larger-format stores tend to have more sponsorship infrastructure in place through corporate HR.
Confirm your OPT or CPT authorization covers your start date
F-1 students must ensure their OPT authorization start date aligns with Michaels' onboarding timeline. USCIS processing for OPT can take up to 90 days, so apply early and confirm your employment authorization card arrives before your first day.
Ask HR about their H-1B petition timeline upfront
Michaels files H-1B petitions through corporate HR, not individual store managers. During the offer stage, ask directly whether they'll file in the annual April lottery window and whether they support premium processing to secure your status faster.
Search verified sponsoring employers on Migrate Mate
Use Migrate Mate to filter Customer Operations Manager openings at Michaels Stores by visa type. It surfaces roles where sponsorship has been confirmed, saving you time spent on applications that won't support your immigration status.
Understand how PERM fits a long-term retail career
If Michaels offers an EB-2 or EB-3 Green Card pathway, the PERM labor certification process requires DOL to verify no qualified U.S. workers were available. Operations managers moving into senior roles are the most common candidates for employer-sponsored permanent residence in retail.
Frequently Asked Questions
Does Michaels Stores sponsor H-1B visas for Customer Operations Managers?
Yes, Michaels Stores has sponsored H-1B visas for Customer Operations Manager roles. Sponsorship is handled through corporate HR rather than at the store level, so you'll want to raise it early in the offer process. Michaels participates in the annual H-1B cap lottery, with petitions filed in April for an October 1 start date.
How do I apply for Customer Operations Manager jobs at Michaels Stores?
Applications go through Michaels' careers portal, where roles are listed by store location and region. For international candidates, Migrate Mate is a reliable way to browse verified Customer Operations Manager openings at Michaels with confirmed visa sponsorship, so you can focus your effort on roles where your immigration status won't be a barrier.
Which visa types does Michaels Stores commonly use for Customer Operations Manager roles?
Michaels has sponsored H-1B visas for operational management roles and supports F-1 OPT and CPT for recent graduates entering the workforce. TN visas are an option for Canadian and Mexican nationals in qualifying management occupations. For longer-term hires, Michaels has also pursued EB-2 and EB-3 Green Card pathways through the PERM labor certification process.
What qualifications does Michaels Stores expect for a Customer Operations Manager?
Michaels typically looks for candidates with retail management experience, including responsibility for inventory accuracy, team scheduling, and customer service outcomes. A bachelor's degree in business, operations, or a related field strengthens your H-1B specialty occupation case. Hands-on experience with omnichannel fulfillment, such as BOPIS or curbside operations, is increasingly valued across their store network.
How do I time my application if my OPT is running out?
If your F-1 OPT expiration is approaching, timing is critical. Michaels would need to file your H-1B petition in April, with status beginning October 1. If the gap between your OPT end date and October 1 falls within the 60-day grace period, you remain in valid status. STEM OPT extensions give eligible graduates up to 24 additional months to bridge that window.