Customer Operations Manager Jobs at Alo with Visa Sponsorship
Customer Operations Manager roles at Alo sit at the intersection of fashion-forward brand experience and operational excellence, overseeing fulfillment, customer satisfaction, and team performance. Alo has a track record of sponsoring international talent across multiple visa categories for this function, making it a realistic target for qualified applicants.
See All Customer Operations Manager at Alo JobsOverview
Showing 5 of 38+ Customer Operations Manager Jobs at Alo jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 38+ Customer Operations Manager Jobs at Alo
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Operations Manager Jobs at Alo.
Get Access To All JobsWHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
Overview
The Loyalty Operations Manager will own day-to-day operations and process development for our evolving loyalty program, Alo Access. With a strong emphasis on enabling omnichannel and international growth, this role will execute strategies that deepen customer loyalty, brand affinity, and repeat purchase behavior to help accelerate Alo’s global business. The ideal candidate brings experience with consumer-facing loyalty systems and a customer-first mindset.
Responsibilities
- Own the configuration and launch of Alo Access loyalty rewards and experiences across global markets. Develop and own operational SOPs while improving processes.
- Optimize and scale reward catalog profitability and margin awareness in partnership with Merchandising.
- Consolidate reporting and action-oriented insights each week regarding loyalty reward activities.
- Partner with MarTech, Loyalty Vendors and Analytics to advance loyalty management capabilities, ensure timely release calendars and insights reporting.
- Support continuous optimization via development, execution and share-out of key loyalty experiments.
- Partner with CRM, Creative and Digital Product to test messaging and optimize friction points across the loyalty journey.
- Partner with Sr. Director of Loyalty to develop store and customer experience enablement tools, FAQs and training materials to ensure a consistent omnichannel execution across global markets.
- Partner with Customer Service and CX to monitor NPS sentiments and escalate loyalty-related feedback.
KEY COMPETENCIES
- Customer-Centricity: Strong advocate for shifting to customer-first lifecycle strategies.
- Cross-Functional Influence: Proven ability to collaborate across marketing, product, data, creative, and retail functions.
- Operational Excellence: Strong program management skills, with ability to manage complex campaigns across multiple markets and teams.
QUALIFICATIONS
- 3-5 years in Digital Marketing or E-commerce roles with 1-2+ years of Loyalty experience
- Experience scaling consumer-facing brands, especially in e-commerce or retail
- International marketing experience a huge plus.
- MBA is a plus
The base salary range for this position is $130,000-$170,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.
For CA residents, Job Applicant Privacy Policy HERE.
WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
Overview
The Loyalty Operations Manager will own day-to-day operations and process development for our evolving loyalty program, Alo Access. With a strong emphasis on enabling omnichannel and international growth, this role will execute strategies that deepen customer loyalty, brand affinity, and repeat purchase behavior to help accelerate Alo’s global business. The ideal candidate brings experience with consumer-facing loyalty systems and a customer-first mindset.
Responsibilities
- Own the configuration and launch of Alo Access loyalty rewards and experiences across global markets. Develop and own operational SOPs while improving processes.
- Optimize and scale reward catalog profitability and margin awareness in partnership with Merchandising.
- Consolidate reporting and action-oriented insights each week regarding loyalty reward activities.
- Partner with MarTech, Loyalty Vendors and Analytics to advance loyalty management capabilities, ensure timely release calendars and insights reporting.
- Support continuous optimization via development, execution and share-out of key loyalty experiments.
- Partner with CRM, Creative and Digital Product to test messaging and optimize friction points across the loyalty journey.
- Partner with Sr. Director of Loyalty to develop store and customer experience enablement tools, FAQs and training materials to ensure a consistent omnichannel execution across global markets.
- Partner with Customer Service and CX to monitor NPS sentiments and escalate loyalty-related feedback.
KEY COMPETENCIES
- Customer-Centricity: Strong advocate for shifting to customer-first lifecycle strategies.
- Cross-Functional Influence: Proven ability to collaborate across marketing, product, data, creative, and retail functions.
- Operational Excellence: Strong program management skills, with ability to manage complex campaigns across multiple markets and teams.
QUALIFICATIONS
- 3-5 years in Digital Marketing or E-commerce roles with 1-2+ years of Loyalty experience
- Experience scaling consumer-facing brands, especially in e-commerce or retail
- International marketing experience a huge plus.
- MBA is a plus
The base salary range for this position is $130,000-$170,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.
For CA residents, Job Applicant Privacy Policy HERE.
See all 38+ Customer Operations Manager at Alo jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Operations Manager at Alo roles.
Get Access To All JobsTips for Finding Customer Operations Manager Jobs at Alo Jobs
Frame your resume around operational metrics
Alo prioritizes measurable impact in operations hires. Quantify improvements you've driven in CSAT scores, resolution times, or team throughput. Fashion retail moves fast, and your resume should reflect that you can keep pace at scale.
Confirm OPT eligibility before your interview
If you're on F-1 status, verify your OPT start date aligns with Alo's onboarding timeline. A mismatch of even a few weeks can complicate offer acceptance, and you'll want to flag this proactively rather than during the offer stage.
Target Alo's operations roles through Migrate Mate
Search for Customer Operations Manager openings at Alo on Migrate Mate, which filters specifically for visa-sponsoring employers in fashion and apparel. This saves time you'd otherwise spend manually screening job boards for sponsorship-friendly postings.
Ask about the LCA filing timeline during offer negotiations
For H-1B transfers or new filings, your employer must file a Labor Condition Application with DOL before USCIS can process the petition. Ask Alo's HR team early whether they use premium processing so you can plan your start date accordingly.
Highlight cross-functional experience with merchandising or buying teams
Alo's customer operations function interfaces closely with its product and merchandising teams. Demonstrating experience bridging customer insights with inventory or fulfillment decisions positions you as a stronger candidate than someone with purely transactional ops experience.
Prepare your credential equivalency documentation early
If your degree is from outside the U.S., get a credential evaluation completed before you receive an offer. H-1B specialty occupation filings require USCIS to assess whether your degree supports the role, and delays in evaluation can push back your petition.
Customer Operations Manager at Alo jobs are hiring across the US. Find yours.
Find Customer Operations Manager at Alo JobsFrequently Asked Questions
Does Alo sponsor H-1B visas for Customer Operations Managers?
Yes, Alo sponsors H-1B visas for Customer Operations Manager roles. Customer operations at a fashion brand like Alo typically qualifies as a specialty occupation given the analytical, systems-based, and managerial complexity of the work. Your application will be stronger if your degree field aligns directly with operations, business management, or a related discipline.
Which visa types are commonly used for Customer Operations Manager roles at Alo?
Alo sponsors across several visa categories for this function, including H-1B, TN for Canadian and Mexican nationals, F-1 OPT and CPT for current students and recent graduates, J-1 for exchange visitors, and employment-based Green Cards through EB-2 or EB-3 for longer-term sponsorship. The right pathway depends on your nationality, current status, and how far along you are in your career.
How do I apply for Customer Operations Manager jobs at Alo?
Browse open Customer Operations Manager positions at Alo on Migrate Mate, which lists roles specifically filtered for visa sponsorship eligibility. When applying, tailor your materials to Alo's brand values and customer experience focus. Alo's hiring process typically includes a recruiter screen, a case-style operations interview, and a final panel, so prepare to discuss process improvement examples in detail.
What qualifications does Alo expect for a Customer Operations Manager?
Alo generally looks for candidates with a bachelor's degree in business, operations, supply chain, or a related field, combined with hands-on experience managing customer-facing teams in a retail or e-commerce environment. Familiarity with CRM platforms, workforce management tools, and cross-functional project coordination is a strong differentiator, particularly in a high-growth fashion brand context.
How do I manage the visa sponsorship timeline when accepting an offer at Alo?
The timing depends on your visa category. H-1B transfers can begin immediately if you're already in H-1B status, while new cap-subject H-1B filings follow USCIS's April lottery and October 1 start date. TN status can be obtained at the border or port of entry with same-day processing in most cases. Align your offer acceptance and start date with your specific pathway to avoid unauthorized work periods.
See which Customer Operations Manager at Alo employers are hiring and sponsoring visas right now.
Search Customer Operations Manager at Alo Jobs