Customer Operations Manager Jobs at SBM Management Services with Visa Sponsorship
Customer Operations Manager jobs at SBM Management Services span facility and business support contracts nationwide, and the company has a track record of working through visa sponsorship for qualified candidates in this function. If you hold H-1B visa, OPT, CPT, or TN visa status, this is a role worth pursuing.
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Bilingual Events & Custodial Operations Manager
Job Description:
NOW HIRING: Bilingual Event Manager
Compensation: $65,000-$75,000 per year
Shift: M-F 8a-5p, flexibility required based on business needs, event activity and weekend coverage
Job Overview
The Bilingual Event Manager is responsible for leading event support and custodial teams in a fast-paced, customer-focused environment. This role oversees the setup and breakdown of event equipment including tables, chairs, staging, and related assets while coordinating custodial resources to ensure a clean, safe, and welcoming experience.
The successful candidate will play a key role in the end-user experience, working directly with customers, internal stakeholders, and frontline employees to deliver exceptional service before, during, and after events.
Roles & Responsibilities
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
- Lead and supervise event setup and custodial personnel
- Coordinate event logistics including staging, tables, chairs, and room configurations
- Manage scheduling, staffing, and labor allocation based on event demand
- Conduct hiring, onboarding, coaching, performance management, and termination activities as needed
- Partner with customers and stakeholders to understand requirements and respond to changing priorities
- Perform site inspections to ensure service quality, safety, and customer satisfaction
- Maintain clear communication with employees, customers, and leadership
- Support continuous improvement initiatives related to operations, staffing, and service delivery
- Assist with administrative tasks including reporting, scheduling, and workforce planning
- Provide training to staff and community partners who use the Event Management
- Provide guidance in resolving issues
- Comply with company safety rules, policies, and procedures
- Stops at risk behavior of others and self
- Other duties as assigned
- Bilingual in Spanish required
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Education and/or Experience
High school diploma / GED
4 years relevant experience
Certificates, Licenses, Registrations
May be required to have a valid driver’s license
Must complete all safety and task training certifications
Knowledge, Skills, and Abilities
Strong verbal and written communication skills.
Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching and training skills.
Must be proficient with Microsoft Office applications, including Excel and PowerPoint.
Must be able to read basic floor plans. Ability to change tasks or assignments outside normal duties. Work in a team environment.
Supervisory Responsibilities
Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Benefits:
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:
www.sbmmanagement.com/careers
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
Title:
Bilingual Events & Custodial Operations Manager
Job Description:
NOW HIRING: Bilingual Event Manager
Compensation: $65,000-$75,000 per year
Shift: M-F 8a-5p, flexibility required based on business needs, event activity and weekend coverage
Job Overview
The Bilingual Event Manager is responsible for leading event support and custodial teams in a fast-paced, customer-focused environment. This role oversees the setup and breakdown of event equipment including tables, chairs, staging, and related assets while coordinating custodial resources to ensure a clean, safe, and welcoming experience.
The successful candidate will play a key role in the end-user experience, working directly with customers, internal stakeholders, and frontline employees to deliver exceptional service before, during, and after events.
Roles & Responsibilities
To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
- Lead and supervise event setup and custodial personnel
- Coordinate event logistics including staging, tables, chairs, and room configurations
- Manage scheduling, staffing, and labor allocation based on event demand
- Conduct hiring, onboarding, coaching, performance management, and termination activities as needed
- Partner with customers and stakeholders to understand requirements and respond to changing priorities
- Perform site inspections to ensure service quality, safety, and customer satisfaction
- Maintain clear communication with employees, customers, and leadership
- Support continuous improvement initiatives related to operations, staffing, and service delivery
- Assist with administrative tasks including reporting, scheduling, and workforce planning
- Provide training to staff and community partners who use the Event Management
- Provide guidance in resolving issues
- Comply with company safety rules, policies, and procedures
- Stops at risk behavior of others and self
- Other duties as assigned
- Bilingual in Spanish required
Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Education and/or Experience
High school diploma / GED
4 years relevant experience
Certificates, Licenses, Registrations
May be required to have a valid driver’s license
Must complete all safety and task training certifications
Knowledge, Skills, and Abilities
Strong verbal and written communication skills.
Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching and training skills.
Must be proficient with Microsoft Office applications, including Excel and PowerPoint.
Must be able to read basic floor plans. Ability to change tasks or assignments outside normal duties. Work in a team environment.
Supervisory Responsibilities
Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Benefits:
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:
www.sbmmanagement.com/careers
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
See all Customer Operations Manager Jobs at SBM Management Services
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Operations Manager Jobs at SBM Management Services.
Get Access To All JobsTips for Finding Customer Operations Manager Jobs at SBM Management Services
Tailor your resume to SBM's contracts
SBM operates in facility services and outsourced operations, so frame your Customer Operations Manager experience around managing service delivery teams, client account oversight, and performance metrics rather than generic management language.
Verify your OPT timing before applying
If you're on F-1 OPT, confirm your remaining authorized period covers SBM's typical onboarding timeline. H-1B cap-gap protection applies if your lottery petition is filed before OPT expires, buying you critical runway.
Ask directly about LCA filing timelines
Before accepting an offer, ask SBM's HR team when they expect to file the Labor Condition Application with DOL. A certified LCA must precede any H-1B petition, so confirming this timeline protects your start date.
Target SBM's multi-site operations roles
SBM consistently posts Customer Operations Manager openings across multiple regions. Applying to roles tied to large, ongoing service contracts rather than project-based positions gives you better long-term sponsorship continuity.
Prepare documentation of client-facing metrics
USCIS scrutinizes specialty occupation eligibility for operations roles. Bring offer letters, performance reviews, and employer verifications that show your work requires a degree-level understanding of operations management, not just supervisory experience.
Use Migrate Mate to find open positions
Search Migrate Mate to filter Customer Operations Manager openings at SBM Management Services by visa type. You can identify which postings explicitly mention sponsorship before you invest time in a full application.
Frequently Asked Questions
Does SBM Management Services sponsor H-1B visas for Customer Operations Managers?
Yes, SBM Management Services has sponsored H-1B visas for Customer Operations Manager roles. Sponsorship is typically tied to a confirmed job offer and requires SBM to file a Labor Condition Application with DOL and then submit Form I-129 to USCIS. Sponsorship decisions are made on a role-by-role basis, so confirming with the hiring team early in the process is the right move.
How do I apply for Customer Operations Manager jobs at SBM Management Services?
You can browse and apply for Customer Operations Manager openings at SBM Management Services through Migrate Mate, which filters listings by visa sponsorship type. Applications generally require a current resume, and roles often move through phone screening before a panel or hiring manager interview. Flagging your visa status early in the process helps SBM's HR team route your application correctly.
Which visa types does SBM Management Services support for Customer Operations Managers?
SBM Management Services has sponsored H-1B visas and has also hired candidates on F-1 OPT, F-1 CPT, and TN status for Customer Operations Manager roles. TN eligibility applies to Canadian and Mexican nationals in qualifying management or professional categories. If you're on OPT, confirm that your remaining authorized period and any cap-gap window align with SBM's hiring timeline before accepting an offer.
What qualifications does SBM Management Services expect for Customer Operations Managers?
SBM typically looks for a bachelor's degree in business, operations management, or a related field, combined with experience managing service delivery teams in outsourced or facility services environments. Client account management, KPI reporting, and cross-functional coordination are common requirements. Because USCIS evaluates specialty occupation status for H-1B petitions, having a degree that directly maps to your job duties strengthens both your candidacy and your visa petition.
How long does the sponsorship process take for a Customer Operations Manager at SBM?
For H-1B sponsorship, the process begins with DOL certifying the Labor Condition Application, which typically takes seven business days under standard processing. USCIS then adjudicates the I-129 petition, which can take several months under regular processing or as little as a few weeks with premium processing. Cap-subject H-1B petitions are subject to the annual lottery, so timing your offer relative to the April 1 filing window matters.