Customer Operations Manager Jobs at Sodexo with Visa Sponsorship
Sodexo hires Customer Operations Managers across its food service and facilities contracts in the U.S., and the company has a track record of working through visa sponsorship for operations professionals. If you're on F-1 OPT, TN, or another work-authorized status, this is a realistic target.
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Get Access To All JobsROLE OVERVIEW:
Sodexo is seeking an Environmental Services / Custodial Operations Manager 3 for a healthcare account in Boston, MA at Tufts Medical Center, part of Tufts Medicine, an internationally-respected academic medical center – a teaching hospital for Tufts University School of Medicine who prides themselves not only in the sophistication of the care they provide but the compassionate way in which they provide it. They care for all patients from the tiniest newborns to centenarians. This position will report to the General Manager and oversee housekeeping with a team of 50 on the 1st shift (approx 6:30AM-4PMish) with some weekends and holidays.
Tufts Medical Center is a 415-bed academic medical center, providing everything from routine and emergency care to the members of our Boston neighborhood to treating the most complex diseases and injuries affecting adults and children throughout New England. Located in downtown Boston in Chinatown and the Theatre District, Tufts Medical Center is accessible by Route 93, the Massachusetts Turnpike and the MBTA.
Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.
WHAT YOU'LL DO:
- be responsible for driving client and patient satisfaction scores
- provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department
- work with the Environment of Care Committee and Infection Prevention Director
- effectively manages the Unit Operating System
- support a diverse and inclusive workforce
WHAT WE OFFER:
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
WHAT YOU BRING:
- have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system
- have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred
- possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion
- can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management
- have experience effectively managing projects within agreed upon timelines
- are results and safety driven
WHO WE ARE:
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
MINIMUM QUALIFICATIONS:
- Minimum Education Requirement - Bachelor’s Degree or equivalent experience
- Minimum Management Experience - 3 years
- Minimum Functional Experience - 3 years of work experience in Housekeeping, Environmental or Custodial Services
ROLE OVERVIEW:
Sodexo is seeking an Environmental Services / Custodial Operations Manager 3 for a healthcare account in Boston, MA at Tufts Medical Center, part of Tufts Medicine, an internationally-respected academic medical center – a teaching hospital for Tufts University School of Medicine who prides themselves not only in the sophistication of the care they provide but the compassionate way in which they provide it. They care for all patients from the tiniest newborns to centenarians. This position will report to the General Manager and oversee housekeeping with a team of 50 on the 1st shift (approx 6:30AM-4PMish) with some weekends and holidays.
Tufts Medical Center is a 415-bed academic medical center, providing everything from routine and emergency care to the members of our Boston neighborhood to treating the most complex diseases and injuries affecting adults and children throughout New England. Located in downtown Boston in Chinatown and the Theatre District, Tufts Medical Center is accessible by Route 93, the Massachusetts Turnpike and the MBTA.
Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.
WHAT YOU'LL DO:
- be responsible for driving client and patient satisfaction scores
- provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department
- work with the Environment of Care Committee and Infection Prevention Director
- effectively manages the Unit Operating System
- support a diverse and inclusive workforce
WHAT WE OFFER:
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
WHAT YOU BRING:
- have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system
- have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred
- possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion
- can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management
- have experience effectively managing projects within agreed upon timelines
- are results and safety driven
WHO WE ARE:
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
MINIMUM QUALIFICATIONS:
- Minimum Education Requirement - Bachelor’s Degree or equivalent experience
- Minimum Management Experience - 3 years
- Minimum Functional Experience - 3 years of work experience in Housekeeping, Environmental or Custodial Services
See all 80+ Customer Operations Manager at Sodexo jobs
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Get Access To All JobsTips for Finding Customer Operations Manager Jobs at Sodexo Jobs
Match your degree to operations management directly
Sodexo's Customer Operations Manager roles typically require a degree in business, hospitality, or a related field. If your credential is in a different discipline, gather documentation showing how your coursework maps to operations or contract management functions before applying.
Target Sodexo's contract-based site openings
Sodexo staffs Customer Operations Managers at specific client sites, not just corporate offices. Roles tied to food service contracts at healthcare systems, universities, or corporate campuses tend to have more defined hiring timelines, which makes it easier to plan your sponsorship conversation early.
Clarify your OPT expiration before your final interview
If you're on F-1 OPT, Sodexo's HR team will need to know your exact authorization end date to plan any transition. Bring your EAD card details and I-20 to the offer stage so the hiring manager can loop in their immigration team without delay.
Ask about TN eligibility if you hold Canadian or Mexican citizenship
Customer Operations Manager roles can qualify under the TN Management Consultant category for Canadian and Mexican nationals. Confirm with Sodexo's HR that your offer letter describes the role in terms that align with DOL's TN job description requirements before your border or consulate appointment.
Find open Customer Operations Manager roles at Sodexo on Migrate Mate
Sodexo posts Customer Operations Manager openings across multiple regions, and roles vary by contract type. Use Migrate Mate to filter specifically for Sodexo positions that align with your visa status so you're only pursuing roles where sponsorship is already on the table.
Understand Sodexo's internal approval process for sponsorship
Large food service contractors like Sodexo typically require regional HR sign-off before committing to sponsor a new hire. At the offer stage, ask directly whether the sponsorship decision sits with the hiring manager or a central immigration team, so you know who to follow up with and when.
Customer Operations Manager at Sodexo jobs are hiring across the US. Find yours.
Find Customer Operations Manager at Sodexo JobsFrequently Asked Questions
Does Sodexo sponsor H-1B visas for Customer Operations Managers?
Sodexo's sponsorship for Customer Operations Manager roles tends to center on visa categories like F-1 OPT, TN, and J-1 rather than H-1B. H-1B sponsorship at this role level is less common because operations management positions don't always meet the specialty occupation threshold USCIS applies to H-1B petitions. That said, sponsorship decisions can vary by region and contract type, so it's worth confirming directly with Sodexo's HR team at the offer stage.
Which visa types are commonly used for Customer Operations Manager roles at Sodexo?
The most common pathways for Customer Operations Manager roles at Sodexo include F-1 OPT and CPT for students and recent graduates, TN status for Canadian and Mexican nationals working in a qualifying management capacity, J-1 for exchange visitors in eligible programs, and H-2B for temporary or seasonal placements. The right category depends on your citizenship, degree, and the specific nature of the role you're being hired into.
What qualifications or experience does Sodexo expect for Customer Operations Manager roles?
Sodexo generally looks for candidates with a bachelor's degree in business, hospitality management, or a related field, along with hands-on experience managing food service operations or client-facing service contracts. Familiarity with Sodexo's operating environment, including multi-site management, vendor coordination, and compliance with food safety standards, strengthens your application. Prior experience in institutional food service settings like healthcare or higher education is a meaningful differentiator.
How do I apply for Customer Operations Manager jobs at Sodexo?
You can browse and apply for Customer Operations Manager openings at Sodexo directly through their careers portal or through Migrate Mate, which filters Sodexo roles by visa sponsorship type so you can identify positions that fit your authorization status before applying. When you apply, tailor your resume to highlight multi-site operations experience and any client contract management you've handled. Following up with the regional HR contact after submitting your application can also move things faster at a company of Sodexo's size.
How do I plan my timeline when pursuing sponsorship at Sodexo for this role?
If you're on F-1 OPT, your 12-month authorization window (or 24-month STEM extension if eligible) sets the outer boundary for when sponsorship needs to be filed. TN status can be secured faster, often at the border or a consulate, but it requires a qualifying offer letter. Build in time for Sodexo's internal HR approval process, which at large food service contractors often involves a central immigration team review before any petition goes to USCIS.
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