Customer Operations Manager Jobs at Public Storage with Visa Sponsorship
Customer Operations Manager roles at Public Storage sit at the intersection of property management, team leadership, and customer service across a large national portfolio. Public Storage has an established record of sponsoring work visas for this function, making it a realistic target for international candidates with operations or management backgrounds.
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Get Access To All JobsCompany Description
Annual Compensation Pay Range: $100,000 - $116,000
We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company grant cycle with participation in company annual stock program!
As a District Manager, you’re passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences. If this is you, you are the leader we’re looking for! We are Public Storage, established in 1972; today we have thousands of locations nationwide and recognized as the leader in the self-storage industry!
Job Description
Lead, Manage and Develop People, Brand Ambassador & Operational Excellence
Lead an Engaged Team:
- Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees
- Drive your team with effective communication and provide coaching on customer service and sales strategies
Brand Ambassador & Operational Excellence:
- Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
- Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
- Conduct monthly property audits and ensure operational standards and safety compliance are met.
Deliver Outstanding Customer Service:
- Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
- Address customer inquiries and concerns promptly in a professional manner
Grow and Maintain a Robust Business:
- Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
- Communicate effectively with customers, colleagues and team-members
BENEFITS:
- $116,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
- Second year bonus potential increase to $20,000 performance-based bonus
- Participation in company stock program that includes dividends paid quarterly
- Internal promotional and career opportunities throughout the United States
- Extensive training and coaching plans – we want you to succeed!
- Comprehensive group healthcare programs
- 401(k) with generous employer match
- Paid time off
- Monday thru Friday work schedule
Qualifications
Qualifications & Expectations
- Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
- Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
- Proven track record of top tier performance
- Experience managing operational audits and payroll budgets
- Exceptional communication and time management skills
- Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
- Passion for sales and customer service excellence
- Bachelor's Degree preferred
- Weekend availability by telephone
- 6 work weekends (Saturday or Sunday, not both) per year required during peak season
- Occasional travel required to other markets for support
Additional Information
All your information will be kept confidential according to EEO guidelines.
The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.
REFDMR0038MCA
Company Description
Annual Compensation Pay Range: $100,000 - $116,000
We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company grant cycle with participation in company annual stock program!
As a District Manager, you’re passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences. If this is you, you are the leader we’re looking for! We are Public Storage, established in 1972; today we have thousands of locations nationwide and recognized as the leader in the self-storage industry!
Job Description
Lead, Manage and Develop People, Brand Ambassador & Operational Excellence
Lead an Engaged Team:
- Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees
- Drive your team with effective communication and provide coaching on customer service and sales strategies
Brand Ambassador & Operational Excellence:
- Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
- Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
- Conduct monthly property audits and ensure operational standards and safety compliance are met.
Deliver Outstanding Customer Service:
- Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
- Address customer inquiries and concerns promptly in a professional manner
Grow and Maintain a Robust Business:
- Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
- Communicate effectively with customers, colleagues and team-members
BENEFITS:
- $116,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
- Second year bonus potential increase to $20,000 performance-based bonus
- Participation in company stock program that includes dividends paid quarterly
- Internal promotional and career opportunities throughout the United States
- Extensive training and coaching plans – we want you to succeed!
- Comprehensive group healthcare programs
- 401(k) with generous employer match
- Paid time off
- Monday thru Friday work schedule
Qualifications
Qualifications & Expectations
- Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
- Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
- Proven track record of top tier performance
- Experience managing operational audits and payroll budgets
- Exceptional communication and time management skills
- Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
- Passion for sales and customer service excellence
- Bachelor's Degree preferred
- Weekend availability by telephone
- 6 work weekends (Saturday or Sunday, not both) per year required during peak season
- Occasional travel required to other markets for support
Additional Information
All your information will be kept confidential according to EEO guidelines.
The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.
REFDMR0038MCA
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Get Access To All JobsTips for Finding Customer Operations Manager Jobs at Public Storage Jobs
Frame your credentials around facility operations
Public Storage evaluates Customer Operations Managers on team oversight, occupancy metrics, and site-level accountability. Tailor your resume to reflect hands-on operations management in property, retail, or service environments before you apply.
Confirm your visa type matches their active sponsorships
Public Storage sponsors H-1B, TN, F-1 OPT, and F-1 CPT, along with EB-2 and EB-3 pathways. Before targeting a specific role, verify your current status aligns with a category they actually file for, so you are not flagged as ineligible late in screening.
Target district-level openings not just corporate postings
Public Storage's Customer Operations Manager roles are distributed across regional markets. Openings at the district level often have more hiring flexibility than centralized postings, and regional HR contacts can speak to sponsorship timelines more directly than national recruiters.
Raise sponsorship early in the recruiter conversation
Real estate operations employers often assume domestic availability. State your visa status and sponsorship need in your first outreach or screening call. Waiting until an offer is in hand creates delays and can restart the approval process internally.
Use Migrate Mate to identify active openings with sponsorship
Filter Customer Operations Manager roles at Public Storage directly by visa type on Migrate Mate. This saves time screening postings that do not lead to sponsorship and helps you prioritize the markets where Public Storage is actively hiring.
Understand how PERM affects your long-term timeline
If you are targeting an EB-2 or EB-3 Green Card through Public Storage, PERM labor certification requires DOL to approve that no qualified U.S. worker is available. This process commonly takes 12 to 24 months, so raise it with your employer contact before accepting an offer.
Customer Operations Manager at Public Storage jobs are hiring across the US. Find yours.
Find Customer Operations Manager at Public Storage JobsFrequently Asked Questions
Does Public Storage sponsor H-1B visas for Customer Operations Managers?
Yes, Public Storage sponsors H-1B visas and has done so for Customer Operations Manager roles. Because H-1B approval requires demonstrating the position is a specialty occupation, your application should clearly establish that the role requires a bachelor's degree or higher in a relevant field such as business administration, operations management, or a related discipline. Work with an immigration attorney early in the process to build that documentation.
How do I apply for Customer Operations Manager jobs at Public Storage?
You can find open Customer Operations Manager positions at Public Storage through Migrate Mate, which filters roles by visa sponsorship type so you can identify openings where sponsorship is confirmed. When applying, lead with operations management experience in property, retail, or service environments. Be transparent about your visa status in early conversations with recruiters to avoid complications once an offer is extended.
Which visa types does Public Storage commonly use for Customer Operations Manager roles?
Public Storage sponsors H-1B, F-1 OPT, F-1 CPT, and TN visas, as well as EB-2 and EB-3 immigrant visa pathways for this role. F-1 OPT is a common entry point for recent graduates, giving you up to 12 months of work authorization (or 24 months on STEM OPT) to establish yourself before pursuing H-1B sponsorship through the annual lottery.
What qualifications does Public Storage look for in Customer Operations Manager candidates?
Public Storage typically looks for candidates with direct experience managing customer-facing teams, driving performance metrics, and overseeing day-to-day site or district operations. A bachelor's degree in business, management, or a related field strengthens your H-1B or EB classification. Familiarity with CRM systems, occupancy optimization, and facilities oversight is commonly valued in this function across the real estate storage sector.
How long does the visa sponsorship process take for this role at Public Storage?
Timeline depends on visa type. H-1B petitions filed under standard processing take three to six months, while USCIS premium processing can reduce that to 15 business days. EB-2 and EB-3 Green Card pathways involving PERM labor certification commonly add 12 to 24 months before USCIS even receives the petition. Align your start date expectations with your employer's HR and immigration counsel as early as possible.
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