Customer Operations Manager Jobs at DoorDash with Visa Sponsorship
Customer Operations Manager roles at DoorDash sit at the intersection of technology, logistics, and customer experience, requiring sharp analytical and cross-functional skills. DoorDash has a consistent track record of sponsoring international talent across multiple visa categories for this function, making it a realistic target for sponsored candidates.
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Get Access To All JobsAbout the Team
DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!
About the Role
You will lead the Service Operations team for the PHX market at DoorDash Labs. You will lead experienced and new technicians to maximize uptime, supporting our overall fleet utilization goals. You will report to the Operations Manager, Service in our DoorDash Labs organization. You must be located in the Greater PHX Area, AZ, and this is an onsite role with expectations of 100% in-office.
You're excited about this opportunity because you will…
- Foster a safety-first approach to all things Service
- Lead a team of new and experienced technicians to maximize uptime of all Operations assets
- Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms
- Track technician productivity to ensure we are good stewards maximizing our limited resources
- Ensure adherence to Service SOPs, including Work Order and Parts flow and management at local level
- Coordinate development of Service Technicians in supporting a career path within DoorDash Labs
- Track KPIs and explain variances
- Maintain accountability and uptime of all tools and equipment to support Service Operations
You may flex to nights or weekends to oversee and spot check the team and support the operation.
We're excited about you because you have…
- 6+ years in service operations, field service, or technical operations
- 2+ years leading service technicians or field teams, with ownership of performance and execution
- Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA)
- Comfortable operating in fast-paced, ambiguous environments and driving results through others
- Experience scaling operations, launching new markets, or supporting infrastructure buildouts
- Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems (preferred)
- Mobile/field service background (preferred)
- Familiarity with service platforms like MaintainX, JIRA, or similar (preferred)
- Exposure to technical environments (diagnostics, APIs, scripting, Python, GitHub) (nice to have)
- Believe in 1% improvement every day
- Valid U.S. drivers license required and a successful completion of MVR required
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
About the Team
DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!
About the Role
You will lead the Service Operations team for the PHX market at DoorDash Labs. You will lead experienced and new technicians to maximize uptime, supporting our overall fleet utilization goals. You will report to the Operations Manager, Service in our DoorDash Labs organization. You must be located in the Greater PHX Area, AZ, and this is an onsite role with expectations of 100% in-office.
You're excited about this opportunity because you will…
- Foster a safety-first approach to all things Service
- Lead a team of new and experienced technicians to maximize uptime of all Operations assets
- Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms
- Track technician productivity to ensure we are good stewards maximizing our limited resources
- Ensure adherence to Service SOPs, including Work Order and Parts flow and management at local level
- Coordinate development of Service Technicians in supporting a career path within DoorDash Labs
- Track KPIs and explain variances
- Maintain accountability and uptime of all tools and equipment to support Service Operations
You may flex to nights or weekends to oversee and spot check the team and support the operation.
We're excited about you because you have…
- 6+ years in service operations, field service, or technical operations
- 2+ years leading service technicians or field teams, with ownership of performance and execution
- Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA)
- Comfortable operating in fast-paced, ambiguous environments and driving results through others
- Experience scaling operations, launching new markets, or supporting infrastructure buildouts
- Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems (preferred)
- Mobile/field service background (preferred)
- Familiarity with service platforms like MaintainX, JIRA, or similar (preferred)
- Exposure to technical environments (diagnostics, APIs, scripting, Python, GitHub) (nice to have)
- Believe in 1% improvement every day
- Valid U.S. drivers license required and a successful completion of MVR required
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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Get Access To All JobsTips for Finding Customer Operations Manager Jobs at DoorDash Jobs
Frame your operations experience around scale
DoorDash Customer Operations teams handle marketplace complexity across millions of daily orders. When building your resume and portfolio, quantify how you've managed high-volume, time-sensitive operations. Generic customer service credentials won't stand out; scaled process improvement will.
Target DoorDash's product-adjacent operations teams
DoorDash frequently hires Customer Operations Managers into roles that bridge product, engineering, and support. Positioning yourself as someone who can translate operational pain points into product requirements makes you a stronger candidate than one with pure service management experience.
Clarify your visa category before applying
DoorDash sponsors several nonimmigrant and immigrant visa types for this function. Know exactly which category applies to your situation before your first interview. Misidentifying your visa type during recruiter screening can delay or derail sponsorship conversations that happen early in the process.
Use Migrate Mate to find open roles that explicitly welcome sponsorship
Not every DoorDash Customer Operations Manager listing signals sponsorship availability upfront. Use Migrate Mate to filter and browse open roles at DoorDash verified against their sponsorship history, so you're applying to the right positions from the start.
Understand H-1B cap timing if you're changing status
If you're currently on F-1 OPT and pursuing an H-1B through DoorDash, the annual cap means your petition must be filed by early April for an October 1 start. Build your timeline with your recruiter and USCIS filing windows in mind before accepting an offer.
Get your LCA-related documentation employer-ready early
Before DoorDash can file your H-1B or E-3 petition, they must obtain a certified Labor Condition Application from the DOL confirming prevailing wage compliance. Confirm the specific work location in your offer letter, since LCA certification is location-specific and changes to the posting city restart the process.
Customer Operations Manager at DoorDash jobs are hiring across the US. Find yours.
Find Customer Operations Manager at DoorDash JobsFrequently Asked Questions
Does DoorDash sponsor H-1B visas for Customer Operations Managers?
Yes, DoorDash sponsors H-1B visas for Customer Operations Manager roles. The role typically qualifies as a specialty occupation given its analytical and technical requirements, which satisfies the core H-1B eligibility standard. Sponsorship is available for both new H-1B cap-subject petitions and transfers from other employers, though availability depends on the specific team and hiring cycle.
Which visa types does DoorDash commonly sponsor for Customer Operations Manager roles?
DoorDash sponsors a broad range of visa categories for this function, including H-1B, H-1B1 for Chilean and Singaporean nationals, E-3 for Australian citizens, TN for Canadian and Mexican professionals, F-1 OPT and CPT for current students, J-1 for exchange visitors, and immigrant pathways including EB-2 and EB-3 for permanent residence. The right category depends on your nationality and current immigration status.
What qualifications and experience does DoorDash expect for Customer Operations Manager roles?
DoorDash generally looks for candidates with experience managing scaled operations in a technology or marketplace environment, strong SQL or data analysis skills, and a background in cross-functional project management. Customer Operations Managers at DoorDash are expected to own end-to-end processes, communicate with product and engineering stakeholders, and drive measurable improvements in support quality or resolution efficiency.
How do I apply for Customer Operations Manager jobs at DoorDash?
You can find and apply for Customer Operations Manager openings at DoorDash directly through their careers site. For candidates who need visa sponsorship, Migrate Mate is the recommended starting point, as it surfaces DoorDash roles verified against their sponsorship history so you can confirm a position is open to sponsored candidates before investing time in the application process.
How do I manage the visa filing timeline after receiving an offer from DoorDash?
Once DoorDash extends an offer, their immigration team or outside counsel will initiate the sponsorship process, which begins with an LCA filing through the DOL before any USCIS petition is submitted. For H-1B cap-subject cases, the October 1 start date is fixed, so offers made after April typically target the following fiscal year cap. E-3 and TN petitions can be filed year-round with faster turnaround.
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