Customer Operations Manager Jobs at DoorDash with Visa Sponsorship
Customer Operations Manager jobs at DoorDash sit at the intersection of technology, logistics, and customer experience, requiring sharp analytical and cross-functional skills. DoorDash has a consistent track record of sponsoring international talent across multiple visa categories for this function, making it a realistic target for sponsored candidates.
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Get Access To All JobsAbout The Team
The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction within the last mile. We architect and oversee an expansive global network of support centers, obsessing over the user journey to ensure every interaction is seamless and reliable. Our mission is to scale a best-in-class support infrastructure that advocates for our community and delivers excellence at the lowest level of detail.
About The Role
DoorDash is looking for a Director of Customer Experience Strategy & Operations to define and scale the operating systems that shape how consumers, Dashers, and our broader marketplace experience DoorDash. This leader will own a broad portfolio across customer experience strategy, support operations, policies and processes, safety-critical contact handling, and cross-functional CX initiatives across business lines including New Verticals, International, Dasher, Marketplace, and DashPass. You will lead a high-performing S&O team, partner deeply with Product, Engineering, Analytics, Fraud, Operations, and senior business leaders, and translate ambiguous customer and operational problems into scalable solutions. We are especially excited about leaders who bring an AI-native operating mindset: people who have used AI, automation, lightweight tooling, or internal apps to solve real problems, improve team productivity, and redesign manual workflows. This role is an opportunity to apply that builder mindset at marketplace scale.
You’re Excited About This Opportunity Because You Will…
- Define the vision, metrics, and operating principles for a best-in-class customer experience across consumers, Dashers, and emerging business lines.
- Lead a high-impact S&O team responsible for turning defining the customer experience using a multitude of inputs.
- Redesign how CX work gets done by combining people, process, product, data, and AI-enabled workflows.
- Partner with Product, Engineering, Analytics, Fraud, Marketplace, New Verticals, International, Dasher, and DashPass teams to shape the experience across DoorDash’s most important audiences.
- Operate from strategy to lowest-level detail: setting executive-level direction while staying close to data, user journeys, case reviews, and frontline operational reality.
- Build and scale new processes, tools, and mechanisms that improve quality, reduce friction, and help teams move faster.
We’re Excited About You Because…
- You have 10+ years of experience solving complex problems in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similarly analytical operating role.
- You are an AI-native operator - you have solved productivity problems and are able to dig into data quickly, and surface insights to translate to action.
- You are energized by working within a 24/7 global operations organization to scale new processes and initiatives.
- You are comfortable with ambiguity and can scale yourself to work on different types of problems - from case reviews to setting high level vision and strategy.
- You have experience collaborating with multiple different types of stakeholders - from Product to Operations to Analytics.
- You have built, developed, and raised the bar for high-performing teams.
- Bachelor’s Degree required, MBA or Master’s Degree a plus.
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here.
See Below For Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado. $170,000—$250,000 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
About The Team
The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction within the last mile. We architect and oversee an expansive global network of support centers, obsessing over the user journey to ensure every interaction is seamless and reliable. Our mission is to scale a best-in-class support infrastructure that advocates for our community and delivers excellence at the lowest level of detail.
About The Role
DoorDash is looking for a Director of Customer Experience Strategy & Operations to define and scale the operating systems that shape how consumers, Dashers, and our broader marketplace experience DoorDash. This leader will own a broad portfolio across customer experience strategy, support operations, policies and processes, safety-critical contact handling, and cross-functional CX initiatives across business lines including New Verticals, International, Dasher, Marketplace, and DashPass. You will lead a high-performing S&O team, partner deeply with Product, Engineering, Analytics, Fraud, Operations, and senior business leaders, and translate ambiguous customer and operational problems into scalable solutions. We are especially excited about leaders who bring an AI-native operating mindset: people who have used AI, automation, lightweight tooling, or internal apps to solve real problems, improve team productivity, and redesign manual workflows. This role is an opportunity to apply that builder mindset at marketplace scale.
You’re Excited About This Opportunity Because You Will…
- Define the vision, metrics, and operating principles for a best-in-class customer experience across consumers, Dashers, and emerging business lines.
- Lead a high-impact S&O team responsible for turning defining the customer experience using a multitude of inputs.
- Redesign how CX work gets done by combining people, process, product, data, and AI-enabled workflows.
- Partner with Product, Engineering, Analytics, Fraud, Marketplace, New Verticals, International, Dasher, and DashPass teams to shape the experience across DoorDash’s most important audiences.
- Operate from strategy to lowest-level detail: setting executive-level direction while staying close to data, user journeys, case reviews, and frontline operational reality.
- Build and scale new processes, tools, and mechanisms that improve quality, reduce friction, and help teams move faster.
We’re Excited About You Because…
- You have 10+ years of experience solving complex problems in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similarly analytical operating role.
- You are an AI-native operator - you have solved productivity problems and are able to dig into data quickly, and surface insights to translate to action.
- You are energized by working within a 24/7 global operations organization to scale new processes and initiatives.
- You are comfortable with ambiguity and can scale yourself to work on different types of problems - from case reviews to setting high level vision and strategy.
- You have experience collaborating with multiple different types of stakeholders - from Product to Operations to Analytics.
- You have built, developed, and raised the bar for high-performing teams.
- Bachelor’s Degree required, MBA or Master’s Degree a plus.
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here.
See Below For Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado. $170,000—$250,000 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
See all 37+ Customer Operations Manager Jobs at DoorDash
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Operations Manager Jobs at DoorDash.
Get Access To All JobsTips for Finding Customer Operations Manager Jobs at DoorDash
Frame your operations experience around scale
DoorDash Customer Operations teams handle marketplace complexity across millions of daily orders. When building your resume and portfolio, quantify how you've managed high-volume, time-sensitive operations. Generic customer service credentials won't stand out; scaled process improvement will.
Target DoorDash's product-adjacent operations teams
DoorDash frequently hires Customer Operations Managers into roles that bridge product, engineering, and support. Positioning yourself as someone who can translate operational pain points into product requirements makes you a stronger candidate than one with pure service management experience.
Clarify your visa category before applying
DoorDash sponsors several nonimmigrant and immigrant visa types for this function. Know exactly which category applies to your situation before your first interview. Misidentifying your visa type during recruiter screening can delay or derail sponsorship conversations that happen early in the process.
Use Migrate Mate to find open roles that explicitly welcome sponsorship
Not every DoorDash Customer Operations Manager listing signals sponsorship availability upfront. Use Migrate Mate to filter and browse open roles at DoorDash verified against their sponsorship history, so you're applying to the right positions from the start.
Understand H-1B cap timing if you're changing status
If you're currently on F-1 OPT and pursuing an H-1B through DoorDash, the annual cap means your petition must be filed by early April for an October 1 start. Build your timeline with your recruiter and USCIS filing windows in mind before accepting an offer.
Get your LCA-related documentation employer-ready early
Before DoorDash can file your H-1B or E-3 petition, they must obtain a certified Labor Condition Application from the DOL confirming prevailing wage compliance. Confirm the specific work location in your offer letter, since LCA certification is location-specific and changes to the posting city restart the process.
Frequently Asked Questions
Does DoorDash sponsor H-1B visas for Customer Operations Managers?
Yes, DoorDash sponsors H-1B visas for Customer Operations Manager roles. The role typically qualifies as a specialty occupation given its analytical and technical requirements, which satisfies the core H-1B eligibility standard. Sponsorship is available for both new H-1B cap-subject petitions and transfers from other employers, though availability depends on the specific team and hiring cycle.
Which visa types does DoorDash commonly sponsor for Customer Operations Manager roles?
DoorDash sponsors a broad range of visa categories for this function, including H-1B, H-1B1 visa for Chilean and Singaporean nationals, E-3 visa for Australian citizens, TN visa for Canadian and Mexican professionals, F-1 OPT and CPT for current students, J-1 visa for exchange visitors, and immigrant pathways including EB-2 and EB-3 for permanent residence. The right category depends on your nationality and current immigration status.
What qualifications and experience does DoorDash expect for Customer Operations Manager roles?
DoorDash generally looks for candidates with experience managing scaled operations in a technology or marketplace environment, strong SQL or data analysis skills, and a background in cross-functional project management. Customer Operations Managers at DoorDash are expected to own end-to-end processes, communicate with product and engineering stakeholders, and drive measurable improvements in support quality or resolution efficiency.
How do I apply for Customer Operations Manager jobs at DoorDash?
You can find and apply for Customer Operations Manager openings at DoorDash directly through their careers site. For candidates who need visa sponsorship, Migrate Mate is the recommended starting point, as it surfaces DoorDash roles verified against their sponsorship history so you can confirm a position is open to sponsored candidates before investing time in the application process.
How do I manage the visa filing timeline after receiving an offer from DoorDash?
Once DoorDash extends an offer, their immigration team or outside counsel will initiate the sponsorship process, which begins with an LCA filing through the DOL before any USCIS petition is submitted. For H-1B cap-subject cases, the October 1 start date is fixed, so offers made after April typically target the following fiscal year cap. E-3 and TN petitions can be filed year-round with faster turnaround.