Customer Operations Manager Jobs at Ulta with Visa Sponsorship
Customer Operations Manager jobs at Ulta sit at the intersection of retail logistics, team leadership, and customer experience strategy. Ulta has a track record of sponsoring work visas for operations talent, including pathways suited to F-1 OPT holders and candidates pursuing longer-term permanent residence options.
Find Customer Operations Manager Jobs at UltaOverview
Showing 5 of 78+ Customer Operations Manager Jobs at Ulta
See all 78+ Customer Operations Manager Jobs at Ulta
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Operations Manager Jobs at Ulta.
Get Access To All JobsINTRODUCTION
Discover greater levels of performance. With over 1,400 stores throughout the U.S. and an innovative omni-channel ecosystem, Ulta Beauty is revolutionizing the beauty retail experience. Ulta Beauty is expanding its digital capabilities, opening new stores on a continual basis and re-designing existing locations with the latest design and technological advancements for heightened guest experiences. We’re not just growing, we’re thriving through consistent innovation and a bold commitment to re-imagination. If you want the opportunity to build something strategic, to take ownership of your career trajectory, to apply your passion to operational excellence, Ulta Beauty provides the kind of stability and support few organizations can match. So be curious. Be flexible. Be more than you thought possible. The future is yours at Ulta Beauty.
Position Summary
The Director, Merchandising Go to Market Commercial Planning & Operations provides strategic and operational leadership for the planning, alignment, and execution of key merchandising initiatives & product launches across all channels. The Director leads the governance and cross-functional processes that translate merchandising strategies and priorities into coordinated, customer-focused execution in support of financial and business objectives. Serving as the strategic integration point across Merchandising, Marketing, Visual Merchandising, Store Operations, Digital, Planning & Allocation, and other key functions, the Director establishes priorities, decision frameworks, and ensures that customer-facing messaging and creative assets align with brand strategies, product priorities & business objectives. This role leads the resolution of complex cross-functional issues and trade-offs, identifies risks and dependencies, and drives timely decisions to ensure merchandising initiatives are strategically aligned, operationally executable, and positioned to achieve intended business outcomes.
CORE JOB RESPONSIBILITIES
Go-to-Market Commercial Planning & Operations
- Lead the development and execution of integrated go-to-market merchandising calendar and strategies for key business initiatives, key moments (holiday), product launches, promotional campaigns, and enterprise priorities, in alignment with the broader cross functional go to market strategy.
- Set direction and establish priorities, milestones, and decision points for merchandise category activities, ensuring cross-functional teams are aligned to deliver against plans, timelines, milestones, and business objectives.
- Ensure alignment across merchandising strategies, financial objectives, customer experience objectives, brand strategies, and operational execution identifying and resolving competing priorities and business trade-offs.
- Establish and continuously evolve cross functional go-to-market process development across stores, digital channels, marketing, and supporting functions.
- Anticipate and resolve complex cross functional risks, dependencies, and execution barriers. Drive decisions and appropriate escalation to protect business priorities and outcomes.
- Apply strong financial and commercial acumen to assess the sales, margin, brand and customer implications of competing priorities. Strong collaboration with Central Planning and Finance teams to scope business impact.
Concept Review & Governance
- Lead merchandise concept development and review processes from initial ideation through final execution, in partnership with marketing and visual leadership.
- Oversee cross-functional concept reviews to drive timely decisions, alignment, and assess strategic fit, customer impact, operational feasibility, sales volume impacts and brand consistency.
- Establish governance, decision rights, accountability, and escalation mechanisms to ensure risks, dependencies, and action items are proactively identified and resolved.
- Partner with stakeholders to resolve issues and maintain progress through the development process.
- Ensure initiatives are positioned for successful execution across all customer touchpoints.
Creative & Storytelling Leadership
- Prepare merchandising key stories, product priorities, and synthesize into key themes to support the storytelling process.
- Create product launch and storytelling briefs for in store and digital execution.
- Partner with Marketing, Creative, Visual, Merchandising, and Digital teams to develop compile insure product connects to compelling customer-facing narratives and experiences.
- Ensure product supports the marketing creative, visual presentation, digital content, and in-store experiences to deliver a cohesive and differentiated product brand experience inline with Ulta beauty broader brand guidelines.
- Translate business objectives and product strategies into clear, engaging customer stories in partnership with marketing leaders.
- Provide strategic guidance and feedback throughout concept development, creative reviews, and execution in partnership with cross-functional partners and to prepare Chief level executive communication.
Executive Alignment & Approval Management
- Drive the leadership review processes and executive sign-off across major initiatives and campaigns. Manage decision conflicts in reaching consensus.
- Create and deliver executive presentations, recommendations, summaries, and decision-making materials, including financial implications to trade-offs.
- Provide senior leadership with clear, actionable insights and recommendations to enable timely and informed decisions on key merchandising initiatives.
- Drive resolution to achieve key milestones by governing decisions, risks, dependencies.
- Confirm alignment with messaging, creative concepts, in-store and digital expression, and storytelling recommendations with original product strategic intent, business priorities, and brand objectives before leadership review and final approval.
- Guide executive discussions, surface and resolve business trade-offs, and drive alignment among senior leaders and stakeholders throughout the review process.
Program & Change Management
- Lead multiple complex merchandising initiatives simultaneously, establishing priorities and ensuring resources and organizational efforts are aligned to the highest-impact business objectives.
- Drive project execution through clear communication, milestone management, and issue resolution.
- Implement best practices and continuous improvements within go-to-market processes.
- Define measures of effectiveness and leverage performance insights, stakeholder feedback, and business results to identify opportunities for continuous improvement.
- Lead organizational change and adoption associated with new initiatives and programs.
- Provide leadership during significant execution disruptions, including product, fixture, or supply delays, by assessing business and customer impact, directing cross-functional contingency planning, and driving alignment on alternative merchandising and execution strategies.
REQUIREMENTS FOR CONSIDERATION
- Bachelor's degree in Business, Marketing, Communications, Retail Management, or related field.
- 15+ years of progressive experience in retail, merchandising, marketing, brand management, go-to-market strategy, project management, or related disciplines.
- Demonstrated success leading large-scale cross-functional initiatives from concept through execution.
- Experience managing executive reviews, stakeholder alignment, and approval processes.
- Strong understanding of retail, customer experience, marketing, and operational execution.
- Experience working in omnichannel retail environments collaborating across merchandising, marketing, digital, stores and other functions strongly preferred.
- Experience developing customer-facing campaigns, storytelling frameworks, and launch strategies preferred.
- Strategic thinking, financial and business acumen, and an enterprise mindset with a customer focus.
- Exceptional project and program management skills including facilitation and stakeholder management.
- Ability to connect product strategy, customer insights, and brand messaging into compelling go-to-market narratives.
- Ability to influence and drive alignment without direct authority.
- Ability to create executive-level power point presentations.
- Excellent organizational, prioritization, and decision-making abilities.
- Strong problem-solving and conflict-resolution skills.
- Ability to balance creative vision with operational execution and business results.
COMPENSATION
- The pay range for this position is $147,300.00 - $185,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits.
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
INTRODUCTION
Discover greater levels of performance. With over 1,400 stores throughout the U.S. and an innovative omni-channel ecosystem, Ulta Beauty is revolutionizing the beauty retail experience. Ulta Beauty is expanding its digital capabilities, opening new stores on a continual basis and re-designing existing locations with the latest design and technological advancements for heightened guest experiences. We’re not just growing, we’re thriving through consistent innovation and a bold commitment to re-imagination. If you want the opportunity to build something strategic, to take ownership of your career trajectory, to apply your passion to operational excellence, Ulta Beauty provides the kind of stability and support few organizations can match. So be curious. Be flexible. Be more than you thought possible. The future is yours at Ulta Beauty.
Position Summary
The Director, Merchandising Go to Market Commercial Planning & Operations provides strategic and operational leadership for the planning, alignment, and execution of key merchandising initiatives & product launches across all channels. The Director leads the governance and cross-functional processes that translate merchandising strategies and priorities into coordinated, customer-focused execution in support of financial and business objectives. Serving as the strategic integration point across Merchandising, Marketing, Visual Merchandising, Store Operations, Digital, Planning & Allocation, and other key functions, the Director establishes priorities, decision frameworks, and ensures that customer-facing messaging and creative assets align with brand strategies, product priorities & business objectives. This role leads the resolution of complex cross-functional issues and trade-offs, identifies risks and dependencies, and drives timely decisions to ensure merchandising initiatives are strategically aligned, operationally executable, and positioned to achieve intended business outcomes.
CORE JOB RESPONSIBILITIES
Go-to-Market Commercial Planning & Operations
- Lead the development and execution of integrated go-to-market merchandising calendar and strategies for key business initiatives, key moments (holiday), product launches, promotional campaigns, and enterprise priorities, in alignment with the broader cross functional go to market strategy.
- Set direction and establish priorities, milestones, and decision points for merchandise category activities, ensuring cross-functional teams are aligned to deliver against plans, timelines, milestones, and business objectives.
- Ensure alignment across merchandising strategies, financial objectives, customer experience objectives, brand strategies, and operational execution identifying and resolving competing priorities and business trade-offs.
- Establish and continuously evolve cross functional go-to-market process development across stores, digital channels, marketing, and supporting functions.
- Anticipate and resolve complex cross functional risks, dependencies, and execution barriers. Drive decisions and appropriate escalation to protect business priorities and outcomes.
- Apply strong financial and commercial acumen to assess the sales, margin, brand and customer implications of competing priorities. Strong collaboration with Central Planning and Finance teams to scope business impact.
Concept Review & Governance
- Lead merchandise concept development and review processes from initial ideation through final execution, in partnership with marketing and visual leadership.
- Oversee cross-functional concept reviews to drive timely decisions, alignment, and assess strategic fit, customer impact, operational feasibility, sales volume impacts and brand consistency.
- Establish governance, decision rights, accountability, and escalation mechanisms to ensure risks, dependencies, and action items are proactively identified and resolved.
- Partner with stakeholders to resolve issues and maintain progress through the development process.
- Ensure initiatives are positioned for successful execution across all customer touchpoints.
Creative & Storytelling Leadership
- Prepare merchandising key stories, product priorities, and synthesize into key themes to support the storytelling process.
- Create product launch and storytelling briefs for in store and digital execution.
- Partner with Marketing, Creative, Visual, Merchandising, and Digital teams to develop compile insure product connects to compelling customer-facing narratives and experiences.
- Ensure product supports the marketing creative, visual presentation, digital content, and in-store experiences to deliver a cohesive and differentiated product brand experience inline with Ulta beauty broader brand guidelines.
- Translate business objectives and product strategies into clear, engaging customer stories in partnership with marketing leaders.
- Provide strategic guidance and feedback throughout concept development, creative reviews, and execution in partnership with cross-functional partners and to prepare Chief level executive communication.
Executive Alignment & Approval Management
- Drive the leadership review processes and executive sign-off across major initiatives and campaigns. Manage decision conflicts in reaching consensus.
- Create and deliver executive presentations, recommendations, summaries, and decision-making materials, including financial implications to trade-offs.
- Provide senior leadership with clear, actionable insights and recommendations to enable timely and informed decisions on key merchandising initiatives.
- Drive resolution to achieve key milestones by governing decisions, risks, dependencies.
- Confirm alignment with messaging, creative concepts, in-store and digital expression, and storytelling recommendations with original product strategic intent, business priorities, and brand objectives before leadership review and final approval.
- Guide executive discussions, surface and resolve business trade-offs, and drive alignment among senior leaders and stakeholders throughout the review process.
Program & Change Management
- Lead multiple complex merchandising initiatives simultaneously, establishing priorities and ensuring resources and organizational efforts are aligned to the highest-impact business objectives.
- Drive project execution through clear communication, milestone management, and issue resolution.
- Implement best practices and continuous improvements within go-to-market processes.
- Define measures of effectiveness and leverage performance insights, stakeholder feedback, and business results to identify opportunities for continuous improvement.
- Lead organizational change and adoption associated with new initiatives and programs.
- Provide leadership during significant execution disruptions, including product, fixture, or supply delays, by assessing business and customer impact, directing cross-functional contingency planning, and driving alignment on alternative merchandising and execution strategies.
REQUIREMENTS FOR CONSIDERATION
- Bachelor's degree in Business, Marketing, Communications, Retail Management, or related field.
- 15+ years of progressive experience in retail, merchandising, marketing, brand management, go-to-market strategy, project management, or related disciplines.
- Demonstrated success leading large-scale cross-functional initiatives from concept through execution.
- Experience managing executive reviews, stakeholder alignment, and approval processes.
- Strong understanding of retail, customer experience, marketing, and operational execution.
- Experience working in omnichannel retail environments collaborating across merchandising, marketing, digital, stores and other functions strongly preferred.
- Experience developing customer-facing campaigns, storytelling frameworks, and launch strategies preferred.
- Strategic thinking, financial and business acumen, and an enterprise mindset with a customer focus.
- Exceptional project and program management skills including facilitation and stakeholder management.
- Ability to connect product strategy, customer insights, and brand messaging into compelling go-to-market narratives.
- Ability to influence and drive alignment without direct authority.
- Ability to create executive-level power point presentations.
- Excellent organizational, prioritization, and decision-making abilities.
- Strong problem-solving and conflict-resolution skills.
- Ability to balance creative vision with operational execution and business results.
COMPENSATION
- The pay range for this position is $147,300.00 - $185,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits.
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
See all 78+ Customer Operations Manager Jobs at Ulta
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Operations Manager Jobs at Ulta.
Get Access To All JobsTips for Finding Customer Operations Manager Jobs at Ulta
Tailor your resume to Ulta's operations language
Ulta's Customer Operations Manager postings consistently emphasize omnichannel fulfillment, in-store service metrics, and team coaching. Frame your experience around those specific functions rather than generic operations management to clear their applicant tracking system.
Activate OPT early for retail hiring cycles
Ulta runs major hiring pushes ahead of holiday and beauty launch seasons. If you're on F-1 OPT, file your EAD application with USCIS at least 90 days before your program end date so your authorization is active when offers move quickly.
Target Ulta's district and regional operations openings
Ulta frequently posts Customer Operations Manager roles tied to specific distribution regions. Roles attached to high-volume distribution centers or flagship markets tend to move faster through internal approval, which can shorten the timeline between offer and sponsorship paperwork initiation.
Understand what TN status requires for operations roles
Canadian and Mexican nationals can enter on TN status for qualifying management roles, but the job duties must align with a recognized USMCA category. Work with your employer's immigration counsel to confirm the Customer Operations Manager job description meets DOL's classification criteria before signing an offer.
Use Migrate Mate to filter verified sponsorship openings at Ulta
Sorting through hundreds of retail postings manually wastes time when you're on a tight authorization window. Migrate Mate lets you filter Customer Operations Manager openings at Ulta specifically by visa type so you only pursue roles where sponsorship is already confirmed.
Get ahead of PERM timing if you're pursuing permanent residence
EB-2 and EB-3 sponsorship through PERM is a multi-year process that Ulta has used for operations roles. Raise permanent residence options during the offer negotiation stage, not after you've started, so your employer can initiate prevailing wage determination with DOL without delay.
Frequently Asked Questions
Does Ulta sponsor H-1B visas for Customer Operations Managers?
Ulta's sponsorship activity for Customer Operations Manager roles has centered on F-1 OPT, TN visa, and Green Card pathways rather than H-1B visa transfers. H-1B sponsorship in retail operations is less common because the role's specialty occupation standing can be harder to establish, though it is not impossible. If you're pursuing an H-1B, confirm with Ulta's HR team early in the process whether the specific role qualifies under their internal policy.
Which visa types are commonly used for Customer Operations Manager roles at Ulta?
F-1 OPT and CPT are the most accessible entry points for international candidates at Ulta, particularly for recent graduates in supply chain, business, or retail management programs. TN status is an option for Canadian and Mexican nationals in qualifying management classifications. For longer-term employment, Ulta has sponsored EB-2 and EB-3 Green Card petitions for operations talent through the PERM labor certification process.
What qualifications does Ulta expect for a Customer Operations Manager?
Ulta typically looks for candidates with a bachelor's degree in business, operations, or a related field, combined with direct experience managing store or distribution center teams. Familiarity with omnichannel retail workflows, inventory systems, and performance coaching is heavily weighted. For sponsored candidates, having a degree that clearly maps to the role strengthens both the hiring case and any future PERM labor certification filing with DOL.
How do I apply for Customer Operations Manager jobs at Ulta?
Applications go through Ulta's careers portal, where postings are organized by location and function. To find roles where visa sponsorship is confirmed without manually reviewing each listing, use Migrate Mate to filter Ulta's Customer Operations Manager openings by visa type. Before applying, align your resume language with Ulta's specific posting, focusing on metrics like customer satisfaction scores, team productivity, and fulfillment accuracy.
How do I plan my timeline if I need sponsorship for a Customer Operations Manager role at Ulta?
If you're on F-1 OPT, build in at least 90 days before your authorization expires to allow USCIS processing time for an EAD renewal or cap-gap coverage. For PERM-based Green Card sponsorship, the full process from prevailing wage determination through I-140 approval typically runs two to four years. Raise your sponsorship needs and timeline with Ulta's recruiting team before accepting an offer so both parties can plan accordingly.