Service Coordinator Jobs at Ulta with Visa Sponsorship
Service Coordinator jobs at Ulta sit at the intersection of client experience and salon operations, requiring both organizational skills and a customer-first mindset. Ulta has a track record of sponsoring international workers in service-focused functions, making it a legitimate target for candidates on work visas.
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Get Access To All JobsOverview:
Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging—even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.
Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.
We are the future of beauty services. Be part of the transformation.
GENERAL SUMMARY & SCOPE
The Guest Coordinator is responsible for engaging with guests and promoting the Ulta Beauty services business through one-on-one guest interactions, both over the phone and in-person. They represent the image, products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate salon services and product knowledge.
PRINCIPAL DUTIES & RESPONSIBILITIES (Essential Functions)
The Guest Coordinator is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):
Performance
- Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales as set by Ulta Beauty.
- Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service.
- Courteously handle sales, refunds and exchanges.
- Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon.
- Build the services business by informing guests of current promotions and events and confidently inviting them to try services (inclusive of boutiques and salon) while providing knowledgeable, professional product and service recommendations to guests.
- Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors.
- Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
- Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
- Maintain prompt, regular attendance.
People
- Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
- Create awareness around stylists’ personal goals through communication and collaboration with the entire team to drive success.
- Develop guest relationships through in-person and over-the-phone interactions and provide appropriate retail and service recommendations.
- Identify guests’ needs by observing consultations and ensuring each service guest receives a 360° experience.
- Collaborate with managers, associates, stylists, and skin therapists throughout the store to help grow the business and support a well-rounded guest experience.
- Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest service.
- Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
- Attend mandatory trainings and meetings to enable continuous professional development.
Process
- Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
- Adhere to Ulta Beauty’s dress code.
- Support the services team with ensuring all safety, sanitation, and infection control procedures are being followed before, during, and after services; always ensure compliance with state board guidelines.
- In partnership with the EM, utilize the Ulta Beauty scheduling tools (e.g., services booking system, payroll management tools, Scheduling Opportunities Worksheet, and peak 25 hours) to recommend schedule adjustments that will maximize results.
- Communicate any supply needs to the EM, ensuring guest-readiness at all times.
- Contribute to maintaining outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.
- Protect company assets by following loss prevention best practices and providing exceptional guest service.
- Execute other operational tasks as directed.
JOB QUALIFICATIONS
Education
High school diploma is preferred
Experience
1 year of relevant work experience or equivalent combination of education and relevant work experience
Skills
- Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)
- Demonstrate significant competency in sales, products, and service
- Ability to build and maintain strong customer relationships
- Strong communication skills
- Ability to troubleshoot
- Ability to work independently and as part of a team
SPECIAL POSITION REQUIREMENTS
Work a flexible schedule to include days, evenings, weekends, and holidays
WORKING CONDITIONS
- Continuous mobility throughout the store during shift
- Frequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting during shift
- Continuous lifting and/or moving up to 10 lbs. during shift
- Continuous coordination and manipulation of objects during shift
- Frequent use of a computer, telephonic devices, and related office supplies
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.
About:
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
Overview:
Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging—even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.
Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.
We are the future of beauty services. Be part of the transformation.
GENERAL SUMMARY & SCOPE
The Guest Coordinator is responsible for engaging with guests and promoting the Ulta Beauty services business through one-on-one guest interactions, both over the phone and in-person. They represent the image, products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate salon services and product knowledge.
PRINCIPAL DUTIES & RESPONSIBILITIES (Essential Functions)
The Guest Coordinator is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):
Performance
- Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales as set by Ulta Beauty.
- Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service.
- Courteously handle sales, refunds and exchanges.
- Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon.
- Build the services business by informing guests of current promotions and events and confidently inviting them to try services (inclusive of boutiques and salon) while providing knowledgeable, professional product and service recommendations to guests.
- Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors.
- Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
- Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
- Maintain prompt, regular attendance.
People
- Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
- Create awareness around stylists’ personal goals through communication and collaboration with the entire team to drive success.
- Develop guest relationships through in-person and over-the-phone interactions and provide appropriate retail and service recommendations.
- Identify guests’ needs by observing consultations and ensuring each service guest receives a 360° experience.
- Collaborate with managers, associates, stylists, and skin therapists throughout the store to help grow the business and support a well-rounded guest experience.
- Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest service.
- Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
- Attend mandatory trainings and meetings to enable continuous professional development.
Process
- Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
- Adhere to Ulta Beauty’s dress code.
- Support the services team with ensuring all safety, sanitation, and infection control procedures are being followed before, during, and after services; always ensure compliance with state board guidelines.
- In partnership with the EM, utilize the Ulta Beauty scheduling tools (e.g., services booking system, payroll management tools, Scheduling Opportunities Worksheet, and peak 25 hours) to recommend schedule adjustments that will maximize results.
- Communicate any supply needs to the EM, ensuring guest-readiness at all times.
- Contribute to maintaining outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.
- Protect company assets by following loss prevention best practices and providing exceptional guest service.
- Execute other operational tasks as directed.
JOB QUALIFICATIONS
Education
High school diploma is preferred
Experience
1 year of relevant work experience or equivalent combination of education and relevant work experience
Skills
- Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)
- Demonstrate significant competency in sales, products, and service
- Ability to build and maintain strong customer relationships
- Strong communication skills
- Ability to troubleshoot
- Ability to work independently and as part of a team
SPECIAL POSITION REQUIREMENTS
Work a flexible schedule to include days, evenings, weekends, and holidays
WORKING CONDITIONS
- Continuous mobility throughout the store during shift
- Frequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting during shift
- Continuous lifting and/or moving up to 10 lbs. during shift
- Continuous coordination and manipulation of objects during shift
- Frequent use of a computer, telephonic devices, and related office supplies
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.
About:
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
See all 103+ Service Coordinator Jobs at Ulta
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Coordinator Jobs at Ulta.
Get Access To All JobsTips for Finding Service Coordinator Jobs at Ulta
Frame your credentials around salon operations
Ulta's Service Coordinators manage appointment scheduling, front-desk workflows, and stylist coordination. If your degree or prior experience is in hospitality, business administration, or operations, position it around those specific service management functions to strengthen your visa petition's specialty occupation framing.
Confirm OPT authorization before your start date
If you're on F-1 OPT, your Employment Authorization Document must reflect the correct employer and role title before day one. Ulta uses E-Verify, so any mismatch between your EAD and your onboarding paperwork will flag immediately.
Target Ulta locations in high-hiring markets
Ulta opens Service Coordinator roles across suburban retail corridors and mall-based stores. Stores in high-turnover markets tend to have more flexibility in timeline and onboarding pace, giving you a better window to complete sponsorship paperwork before your current work authorization lapses.
Ask HR directly about PERM timeline expectations
For EB-2 or EB-3 sponsorship, PERM labor certification is the first step and can take well over a year. Before accepting an offer, clarify with Ulta's HR team whether they initiate PERM concurrently with your start date or after a probationary period ends.
Use Migrate Mate to filter open Service Coordinator roles
Ulta posts Service Coordinator openings across dozens of locations at any given time. Use Migrate Mate to filter specifically for Ulta roles that are open to your visa type, so you're not spending time on positions where sponsorship isn't on the table.
Prepare for a TN designation review if you qualify
Canadian and Mexican nationals in qualifying professional categories can enter on TN status without a lottery. For a Service Coordinator role, work with your employer to confirm the role maps to an eligible TN occupation category under USMCA before relying on this pathway.
Frequently Asked Questions
Does Ulta sponsor H-1B visas for Service Coordinators?
Ulta's sponsorship activity for Service Coordinators has focused on employment-based Green Card pathways and F-1 OPT rather than H-1B visa petitions. Service Coordinator roles are primarily classified as non-exempt retail positions, which can complicate H-1B eligibility since USCIS requires the role to qualify as a specialty occupation. If H-1B is your target pathway, confirm the specific job description meets that threshold before pursuing the application.
How do I apply for Service Coordinator jobs at Ulta?
Applications go through Ulta's careers portal at ulta.com/careers, where you can filter by role title and location. When applying, note whether the listing references work authorization sponsorship. Migrate Mate also aggregates Ulta's open Service Coordinator postings and lets you filter by visa type, which saves time if you're sorting through a high volume of locations.
Which visa types are commonly used for Service Coordinator roles at Ulta?
Ulta has sponsored Service Coordinators under F-1 OPT, F-1 CPT, TN visa, and employment-based Green Card categories including EB-2 and EB-3. OPT is the most common entry point for recent graduates, since it lets you start work quickly while longer-term sponsorship options are evaluated. TN visa is available to qualifying Canadian and Mexican nationals without a lottery requirement.
What qualifications does Ulta expect for Service Coordinator candidates?
Ulta typically looks for candidates with experience in customer-facing retail or hospitality environments, strong scheduling and organizational skills, and comfort working in a fast-paced salon setting. A background in business operations or a related field strengthens your profile. For visa sponsorship purposes, having a degree in a relevant field helps if employment-based Green Card sponsorship becomes part of your long-term plan.
How do I handle my visa timeline when transitioning into a Service Coordinator role at Ulta?
If you're between jobs and on a 60-day grace period, timing is tight. Ulta's onboarding process for retail roles can move quickly once an offer is extended, but PERM and EB-3 sponsorship take considerably longer to initiate. Prioritize getting your F-1 OPT or TN authorization confirmed first so you can start legally while longer-term sponsorship paperwork is in progress.