Customer Service Management Jobs at Ulta with Visa Sponsorship
Customer Service Management jobs at Ulta span store leadership, team development, and guest experience across a large retail footprint. Ulta has a track record of sponsoring international talent in this function, supporting pathways including employer-sponsored Green Cards and work authorization for F-1 graduates and TN visa professionals.
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Realize new levels of autonomy and professional ownership. At Ulta Beauty, our Legal, Risk & Governance team provides clarity and continuity in ways that have made our growth a seamless venture, with keen insights that have opened up new and previously unexplored areas of opportunity. Through superior leadership and work that continually challenges, you’ll have the chance to help set strategic direction through ethical and collaborative thought and practice.
THE IMPACT YOU CAN HAVE
The ERM Analyst supports the continued advancement of Ulta Beauty’s Enterprise Risk Management (ERM) program by translating risk data into actionable insights that inform decision-making across the organization. This role will immediately leverage existing data to organize, analyze, and enhance risk information, strengthening reporting quality and enabling more proactive risk monitoring.
The role is responsible for building and strengthening ERM data, reporting, and monitoring processes, while supporting governance activities and contributing to the development of scalable, technology-enabled risk reporting and monitoring capabilities.
YOU'LL ACCOMPLISH THESE GOALS BY:
Risk Data Management & Analysis
- Maintain risk registers, including risk statements, drivers, impacts, mitigations, and ownership ensuring it remains up to date.
- Collect and analyze risk-related data from business stakeholders and coordinate updates to ensure timely, complete, and accurate inputs.
- Contributes to the organization and structuring of ERM data to enhance consistency, usability, and reporting quality.
- Support risk assessments, emerging risk reviews, and workshops by capturing key takeaways, organizing inputs, and helping translate discussions into clear risk insights and documentation.
- Maintain ERM documentation standards and perform quality checks.
Risk Monitoring & Reporting
- Partner in the development and tracking of Key Risk Indicators (KRIs), determining thresholds and reporting cadence, and leading continuous monitoring efforts.
- Update and validate risk monitoring datasets and highlight notable trends, changes, and potential areas of concern.
- Prepare PowerPoint materials, dashboards, and risk summaries that translate risk data into clear, decision-useful insights for leadership and governance forums.
- Partner with Internal Audit, Legal, Compliance, and other risk and assurance functions to align inputs, reduce duplication, and strengthen reporting consistency.
- Support the evolution of ERM reporting capabilities, including contributing to data structures, reporting improvements, and future technology or automation initiatives.
ERM Program Operations & Execution
- Support the execution of ERM processes, including risk assessments, reporting cycles, and governance activities.
- Manage ERM timelines, deliverables, and reporting calendars to ensure timely and consistent execution.
- Coordinate with risk owners and stakeholders to gather input and ensure consistency and completeness of information.
- Support preparation and organization of materials for governance forums.
- Capture and synthesize key outputs, decisions, and action items from meetings and working sessions.
- Identify opportunities to improve ERM processes, workflows, and coordination to enhance efficiency and scalability.
THE ESSENTIALS OF SUCCESS
- Bachelor’s degree in risk management, Finance, Business Administration, Analytics, or related field
- 2–4 years of experience in Risk Management, Internal Audit, Compliance, Consulting, Finance, Business Analytics, or a related analytical role.
- Strong proficiency in Microsoft Office Suite, especially Excel and PowerPoint, with the ability to analyze information and produce leadership-ready deliverables.
- Demonstrated analytical and problem-solving skills, with the ability to synthesize ambiguous inputs into clear risk insights, narratives, and reporting.
- Excellent organization and prioritization skills; ability to manage multiple deadlines in a fast-paced environment.
- Ability to work collaboratively with cross-functional teams and support risk discussions with business and assurance partners.
- Commitment to confidentiality; capable of being trusted with sensitive information.
PREFERRED QUALIFICATIONS
- Exposure to ERM standards and frameworks, such as COSO and ISO 31000, and familiarity with governance or executive reporting.
- Experience with dashboards, data visualization tools, or reporting development, or strong interest in building capability in these areas.
- Familiarity with governance, compliance, audit, or control-related practices that support enterprise risk management.
- Demonstrated interest in growing within Enterprise Risk Management, including risk monitoring, reporting, and future technology enablement.
COMPENSATION
- The pay range for this position is $68,200.00 - $90,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits.
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
Overview:
Realize new levels of autonomy and professional ownership. At Ulta Beauty, our Legal, Risk & Governance team provides clarity and continuity in ways that have made our growth a seamless venture, with keen insights that have opened up new and previously unexplored areas of opportunity. Through superior leadership and work that continually challenges, you’ll have the chance to help set strategic direction through ethical and collaborative thought and practice.
THE IMPACT YOU CAN HAVE
The ERM Analyst supports the continued advancement of Ulta Beauty’s Enterprise Risk Management (ERM) program by translating risk data into actionable insights that inform decision-making across the organization. This role will immediately leverage existing data to organize, analyze, and enhance risk information, strengthening reporting quality and enabling more proactive risk monitoring.
The role is responsible for building and strengthening ERM data, reporting, and monitoring processes, while supporting governance activities and contributing to the development of scalable, technology-enabled risk reporting and monitoring capabilities.
YOU'LL ACCOMPLISH THESE GOALS BY:
Risk Data Management & Analysis
- Maintain risk registers, including risk statements, drivers, impacts, mitigations, and ownership ensuring it remains up to date.
- Collect and analyze risk-related data from business stakeholders and coordinate updates to ensure timely, complete, and accurate inputs.
- Contributes to the organization and structuring of ERM data to enhance consistency, usability, and reporting quality.
- Support risk assessments, emerging risk reviews, and workshops by capturing key takeaways, organizing inputs, and helping translate discussions into clear risk insights and documentation.
- Maintain ERM documentation standards and perform quality checks.
Risk Monitoring & Reporting
- Partner in the development and tracking of Key Risk Indicators (KRIs), determining thresholds and reporting cadence, and leading continuous monitoring efforts.
- Update and validate risk monitoring datasets and highlight notable trends, changes, and potential areas of concern.
- Prepare PowerPoint materials, dashboards, and risk summaries that translate risk data into clear, decision-useful insights for leadership and governance forums.
- Partner with Internal Audit, Legal, Compliance, and other risk and assurance functions to align inputs, reduce duplication, and strengthen reporting consistency.
- Support the evolution of ERM reporting capabilities, including contributing to data structures, reporting improvements, and future technology or automation initiatives.
ERM Program Operations & Execution
- Support the execution of ERM processes, including risk assessments, reporting cycles, and governance activities.
- Manage ERM timelines, deliverables, and reporting calendars to ensure timely and consistent execution.
- Coordinate with risk owners and stakeholders to gather input and ensure consistency and completeness of information.
- Support preparation and organization of materials for governance forums.
- Capture and synthesize key outputs, decisions, and action items from meetings and working sessions.
- Identify opportunities to improve ERM processes, workflows, and coordination to enhance efficiency and scalability.
THE ESSENTIALS OF SUCCESS
- Bachelor’s degree in risk management, Finance, Business Administration, Analytics, or related field
- 2–4 years of experience in Risk Management, Internal Audit, Compliance, Consulting, Finance, Business Analytics, or a related analytical role.
- Strong proficiency in Microsoft Office Suite, especially Excel and PowerPoint, with the ability to analyze information and produce leadership-ready deliverables.
- Demonstrated analytical and problem-solving skills, with the ability to synthesize ambiguous inputs into clear risk insights, narratives, and reporting.
- Excellent organization and prioritization skills; ability to manage multiple deadlines in a fast-paced environment.
- Ability to work collaboratively with cross-functional teams and support risk discussions with business and assurance partners.
- Commitment to confidentiality; capable of being trusted with sensitive information.
PREFERRED QUALIFICATIONS
- Exposure to ERM standards and frameworks, such as COSO and ISO 31000, and familiarity with governance or executive reporting.
- Experience with dashboards, data visualization tools, or reporting development, or strong interest in building capability in these areas.
- Familiarity with governance, compliance, audit, or control-related practices that support enterprise risk management.
- Demonstrated interest in growing within Enterprise Risk Management, including risk monitoring, reporting, and future technology enablement.
COMPENSATION
- The pay range for this position is $68,200.00 - $90,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits.
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
See all Customer Service Management Jobs at Ulta
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management Jobs at Ulta.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Ulta
Frame retail leadership experience precisely
Customer Service Management roles at Ulta require demonstrated team oversight and KPI ownership, not just frontline experience. Quantify headcount managed, scheduling scope, and measurable service outcomes on your resume before applying.
Target Ulta's district and regional postings
Ulta's larger store clusters and district-level roles tend to have more structured HR infrastructure, which supports sponsorship paperwork. Prioritize applications at locations in major metro markets where Ulta has higher management hiring volume.
Secure OPT authorization before your offer stage
F-1 graduates should have OPT authorization in place before entering Ulta's offer process. Retail hiring timelines move quickly, and a gap in work authorization can stall or void an offer before sponsorship transitions are arranged.
Clarify PERM sponsorship eligibility during negotiation
Ulta has sponsored EB-2 and EB-3 Green Cards for management roles, but PERM labor certification requires your position to meet DOL's prevailing wage requirements. Raise the Green Card conversation after receiving an offer, not during early interviews.
Confirm TN eligibility matches your role description
Canadian and Mexican nationals targeting Ulta's Customer Service Management roles under TN status need a job title and duties that map to an approved USMCA profession category. Review your offer letter's role description against the official TN occupation list before your port-of-entry crossing.
Use Migrate Mate to find sponsorship-verified openings
Ulta posts Customer Service Management roles across hundreds of locations, making it hard to filter for visa-sponsoring positions. Use Migrate Mate to surface roles at Ulta that have a verified sponsorship history, saving time on applications that won't lead to authorization.
Frequently Asked Questions
Does Ulta sponsor H-1B visas for Customer Service Managements?
Ulta's sponsorship activity for Customer Service Management roles has centered on EB-2 and EB-3 Green Card pathways and F-1 OPT and CPT, rather than H-1B visa classification. H-1B requires the role to qualify as a specialty occupation, which is a high bar for retail management positions. If H-1B is your target pathway, discuss the specific role's duties with Ulta's HR team early to assess eligibility.
How do I apply for Customer Service Management jobs at Ulta?
Applications go through Ulta's careers portal, where roles are listed by location and management level. Migrate Mate also aggregates Ulta's Customer Service Management openings filtered by sponsorship history, so you can prioritize positions where Ulta has an established track record. Tailor your application to highlight team leadership, guest satisfaction metrics, and any prior retail management credentials before submitting.
Which visa types are commonly used for Customer Service Management roles at Ulta?
Ulta has supported F-1 OPT and CPT for recent graduates entering management pipelines, TN status for Canadian and Mexican nationals in qualifying management classifications, and employer-sponsored EB-2 and EB-3 Green Cards for longer-tenured managers. Each pathway has distinct eligibility requirements set by USCIS and the DOL, so your best fit depends on your nationality, degree, and career stage.
What qualifications does Ulta expect for Customer Service Management roles?
Ulta's Customer Service Management positions typically require prior supervisory or team lead experience in a retail or service environment, familiarity with scheduling and inventory workflows, and demonstrated ability to drive customer satisfaction scores. Beauty industry knowledge is valued but not always required for entry-level management tracks. Roles at higher levels, such as store manager, generally require several years of progressive retail leadership.
How do I time a Green Card sponsorship conversation with Ulta?
PERM labor certification, the required first step for EB-2 and EB-3 Green Cards, can take well over a year from filing to certification under current DOL processing timelines. Raise Green Card sponsorship after you have a written offer and have demonstrated performance in the role. Bringing it up during early interviews can create friction before Ulta's HR team has assessed your fit for the position.