Customer Service Management Jobs at Ulta with Visa Sponsorship
Customer Service Management jobs at Ulta span store leadership, team development, and guest experience across a large retail footprint. Ulta has a track record of sponsoring international talent in this function, supporting pathways including employer-sponsored Green Cards and work authorization for F-1 graduates and TN visa professionals.
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Imagine. With over 1,400 stores throughout the U.S. and a thriving supply chain network, there has never been a greater need for people of high initiative, of big-picture thinking, and adaptability to share in our journey. At Ulta Beauty, we have greater ambitions. Growing what works. Iterating in areas that have promise. Creating new offerings for industry advantage.
In all of this is the opportunity to experience real impact, to effectuate change, to give wings to a spirit of creativity and entrepreneurism. Because the challenges are multi-faceted and ever-changing. But for those inspired by real-world demands that press and stretch, that call for new and smarter ideas, that require heavy doses of trust and respect, Ulta Beauty encourages you to imagine with us.
THE IMPACT YOU CAN HAVE:
The Sr (Senior) Warehouse Management Systems (WMS) Analyst is a strategic technical leader responsible for driving operational excellence across Distribution Centers (DCs), Fulfillment Centers (FFCs), and Market Fulfillment Centers (MFCs). This role oversees the configuration, deployment, and performance of supply chain execution systems—including WMS, LMS, Slotting, WES/WCS, and ERP integrations. The Senior Analyst leads systemic triage, supports compliance efforts, and collaborates with cross-functional teams to solve complex technical and operational challenges.
Reporting to the Warehouse Management Systems Manager, this role serves as a subject matter expert (SME) in systems performance, issue resolution, and process optimization. The Senior Analyst mentors junior team members, provides direct systems support to the DC network, and ensures efficient, compliant, and scalable logistics operations.
YOU'LL ACCOMPLISH THESE GOALS BY:
- Lead deployment, configuration, and ongoing support of WMS, LMS, Slotting, WES/WCS, and ERP systems across DCs.
- Drive resolution of high-impact systemic issues, leading bridge calls and root cause analysis efforts.
- Collaborate with leadership to align technology capabilities with operational strategy and efficiency goals.
- Provide expert systems insight and guidance in cross-functional projects, audits, and network-wide initiatives.
- Mentor and support junior analysts, fostering continuous technical development across the team.
- Manage and optimize systems capabilities, ensuring robust end-user experience and operational uptime.
- Lead triage and root cause analysis efforts for incidents impacting distribution performance.
- Oversee SOX compliance activities, including quarterly user access reviews and inventory sync documentation.
- Lead and execute multi-site Warehouse Management Systems projects—from scoping and planning through implementation and post-launch support.
- Act as the primary UAT lead for testing system changes, enhancements, and deployment validation.
- Maintain and update system process documentation, best practices, and DC reporting analytics.
- Analyze help desk ticket trends and prioritize issue resolution across platforms.
- Collaborate with vendors and IT for escalations and long-term systems improvements.
- Model collaborative problem solving and lead with influence across operations, IT, and corporate functions.
- Demonstrate strong communication and documentation skills to ensure transparency and continuity in project and support efforts.
- Provide peer leadership and reinforce a culture of accountability, continuous improvement, and team learning.
- Development Goal: Position yourself for future leadership roles by building enterprise perspective, driving cross-functional solutions, and demonstrating effective mentoring, communication, and project ownership.
THE ESSENTIALS FOR SUCCESS:
- Bachelor’s degree in Information Technology, Supply Chain Management, or related field.
- 5+ years of hands-on experience with supply chain systems such as Manhattan WMS, SAP, ERP, and WES/WCS.
- Advanced SQL proficiency and strong understanding of relational databases.
- Strong communication and presentation skills with the ability to translate technical content for business stakeholders.
- Experience supporting SOX-compliant environments, including inventory control and access provisioning.
- Proven ability to lead complex projects and support cross-functional initiatives with minimal supervision.
- Experience integrating WMS with ERP systems and managing data flow across platforms.
- Familiarity with warehouse execution technologies like Put-to-Light, Voice Pick, and RF solutions.
- Background in Lean, Six Sigma, or process improvement frameworks in a distribution environment.
- 100% onsite in a distribution center environment.
- Willing to travel up to 5% annually for support and training across sites.
- Must be able to spend extended periods observing processes on the warehouse floor.
- Participation in a rotating on-call schedule required.
Compensation:
- The pay range for this position is $70,000.00 - $95,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits.
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
Overview:
Imagine. With over 1,400 stores throughout the U.S. and a thriving supply chain network, there has never been a greater need for people of high initiative, of big-picture thinking, and adaptability to share in our journey. At Ulta Beauty, we have greater ambitions. Growing what works. Iterating in areas that have promise. Creating new offerings for industry advantage.
In all of this is the opportunity to experience real impact, to effectuate change, to give wings to a spirit of creativity and entrepreneurism. Because the challenges are multi-faceted and ever-changing. But for those inspired by real-world demands that press and stretch, that call for new and smarter ideas, that require heavy doses of trust and respect, Ulta Beauty encourages you to imagine with us.
THE IMPACT YOU CAN HAVE:
The Sr (Senior) Warehouse Management Systems (WMS) Analyst is a strategic technical leader responsible for driving operational excellence across Distribution Centers (DCs), Fulfillment Centers (FFCs), and Market Fulfillment Centers (MFCs). This role oversees the configuration, deployment, and performance of supply chain execution systems—including WMS, LMS, Slotting, WES/WCS, and ERP integrations. The Senior Analyst leads systemic triage, supports compliance efforts, and collaborates with cross-functional teams to solve complex technical and operational challenges.
Reporting to the Warehouse Management Systems Manager, this role serves as a subject matter expert (SME) in systems performance, issue resolution, and process optimization. The Senior Analyst mentors junior team members, provides direct systems support to the DC network, and ensures efficient, compliant, and scalable logistics operations.
YOU'LL ACCOMPLISH THESE GOALS BY:
- Lead deployment, configuration, and ongoing support of WMS, LMS, Slotting, WES/WCS, and ERP systems across DCs.
- Drive resolution of high-impact systemic issues, leading bridge calls and root cause analysis efforts.
- Collaborate with leadership to align technology capabilities with operational strategy and efficiency goals.
- Provide expert systems insight and guidance in cross-functional projects, audits, and network-wide initiatives.
- Mentor and support junior analysts, fostering continuous technical development across the team.
- Manage and optimize systems capabilities, ensuring robust end-user experience and operational uptime.
- Lead triage and root cause analysis efforts for incidents impacting distribution performance.
- Oversee SOX compliance activities, including quarterly user access reviews and inventory sync documentation.
- Lead and execute multi-site Warehouse Management Systems projects—from scoping and planning through implementation and post-launch support.
- Act as the primary UAT lead for testing system changes, enhancements, and deployment validation.
- Maintain and update system process documentation, best practices, and DC reporting analytics.
- Analyze help desk ticket trends and prioritize issue resolution across platforms.
- Collaborate with vendors and IT for escalations and long-term systems improvements.
- Model collaborative problem solving and lead with influence across operations, IT, and corporate functions.
- Demonstrate strong communication and documentation skills to ensure transparency and continuity in project and support efforts.
- Provide peer leadership and reinforce a culture of accountability, continuous improvement, and team learning.
- Development Goal: Position yourself for future leadership roles by building enterprise perspective, driving cross-functional solutions, and demonstrating effective mentoring, communication, and project ownership.
THE ESSENTIALS FOR SUCCESS:
- Bachelor’s degree in Information Technology, Supply Chain Management, or related field.
- 5+ years of hands-on experience with supply chain systems such as Manhattan WMS, SAP, ERP, and WES/WCS.
- Advanced SQL proficiency and strong understanding of relational databases.
- Strong communication and presentation skills with the ability to translate technical content for business stakeholders.
- Experience supporting SOX-compliant environments, including inventory control and access provisioning.
- Proven ability to lead complex projects and support cross-functional initiatives with minimal supervision.
- Experience integrating WMS with ERP systems and managing data flow across platforms.
- Familiarity with warehouse execution technologies like Put-to-Light, Voice Pick, and RF solutions.
- Background in Lean, Six Sigma, or process improvement frameworks in a distribution environment.
- 100% onsite in a distribution center environment.
- Willing to travel up to 5% annually for support and training across sites.
- Must be able to spend extended periods observing processes on the warehouse floor.
- Participation in a rotating on-call schedule required.
Compensation:
- The pay range for this position is $70,000.00 - $95,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits.
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
See all Customer Service Management Jobs at Ulta
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management Jobs at Ulta.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Ulta
Frame retail leadership experience precisely
Customer Service Management roles at Ulta require demonstrated team oversight and KPI ownership, not just frontline experience. Quantify headcount managed, scheduling scope, and measurable service outcomes on your resume before applying.
Target Ulta's district and regional postings
Ulta's larger store clusters and district-level roles tend to have more structured HR infrastructure, which supports sponsorship paperwork. Prioritize applications at locations in major metro markets where Ulta has higher management hiring volume.
Secure OPT authorization before your offer stage
F-1 graduates should have OPT authorization in place before entering Ulta's offer process. Retail hiring timelines move quickly, and a gap in work authorization can stall or void an offer before sponsorship transitions are arranged.
Clarify PERM sponsorship eligibility during negotiation
Ulta has sponsored EB-2 and EB-3 Green Cards for management roles, but PERM labor certification requires your position to meet DOL's prevailing wage requirements. Raise the Green Card conversation after receiving an offer, not during early interviews.
Confirm TN eligibility matches your role description
Canadian and Mexican nationals targeting Ulta's Customer Service Management roles under TN status need a job title and duties that map to an approved USMCA profession category. Review your offer letter's role description against the official TN occupation list before your port-of-entry crossing.
Use Migrate Mate to find sponsorship-verified openings
Ulta posts Customer Service Management roles across hundreds of locations, making it hard to filter for visa-sponsoring positions. Use Migrate Mate to surface roles at Ulta that have a verified sponsorship history, saving time on applications that won't lead to authorization.
Frequently Asked Questions
Does Ulta sponsor H-1B visas for Customer Service Managements?
Ulta's sponsorship activity for Customer Service Management roles has centered on EB-2 and EB-3 Green Card pathways and F-1 OPT and CPT, rather than H-1B visa classification. H-1B requires the role to qualify as a specialty occupation, which is a high bar for retail management positions. If H-1B is your target pathway, discuss the specific role's duties with Ulta's HR team early to assess eligibility.
How do I apply for Customer Service Management jobs at Ulta?
Applications go through Ulta's careers portal, where roles are listed by location and management level. Migrate Mate also aggregates Ulta's Customer Service Management openings filtered by sponsorship history, so you can prioritize positions where Ulta has an established track record. Tailor your application to highlight team leadership, guest satisfaction metrics, and any prior retail management credentials before submitting.
Which visa types are commonly used for Customer Service Management roles at Ulta?
Ulta has supported F-1 OPT and CPT for recent graduates entering management pipelines, TN status for Canadian and Mexican nationals in qualifying management classifications, and employer-sponsored EB-2 and EB-3 Green Cards for longer-tenured managers. Each pathway has distinct eligibility requirements set by USCIS and the DOL, so your best fit depends on your nationality, degree, and career stage.
What qualifications does Ulta expect for Customer Service Management roles?
Ulta's Customer Service Management positions typically require prior supervisory or team lead experience in a retail or service environment, familiarity with scheduling and inventory workflows, and demonstrated ability to drive customer satisfaction scores. Beauty industry knowledge is valued but not always required for entry-level management tracks. Roles at higher levels, such as store manager, generally require several years of progressive retail leadership.
How do I time a Green Card sponsorship conversation with Ulta?
PERM labor certification, the required first step for EB-2 and EB-3 Green Cards, can take well over a year from filing to certification under current DOL processing timelines. Raise Green Card sponsorship after you have a written offer and have demonstrated performance in the role. Bringing it up during early interviews can create friction before Ulta's HR team has assessed your fit for the position.