Customer Service Management Jobs at Ulta with Visa Sponsorship

Overview:

Imagine. With over 1,400 stores throughout the U.S. and a thriving supply chain network, there has never been a greater need for people of high initiative, of big-picture thinking, and adaptability to share in our journey. At Ulta Beauty, we have greater ambitions. Growing what works. Iterating in areas that have promise. Creating new offerings for industry advantage.

In all of this is the opportunity to experience real impact, to effectuate change, to give wings to a spirit of creativity and entrepreneurism. Because the challenges are multi-faceted and ever-changing. But for those inspired by real-world demands that press and stretch, that call for new and smarter ideas, that require heavy doses of trust and respect, Ulta Beauty encourages you to imagine with us.

THE IMPACT YOU CAN HAVE:

The Sr. Capacity Analyst will manage E2E capacity and product lifecycle management in the DC network. The Sr. Capacity Analyst will maintain and enhance tools to bring visibility to network capacity and monitor the single source of truth for capacity management. The role will also lead the reporting and action items associated with capacity planning and provide potential risk, opportunities, and solutions to address DC capacity limitations. In this role, the Sr. Capacity Analyst will analyze costs utilizing the Cost-to-Serve tool and help determine trade-offs for key business decisions. This role will manage several relationships such as Merchandise Planning & Inventory (MP&I), Merchandise Planning & Operations (MP&O), Store Operations, Information Technology, DC partners, Finance, and additional teams across Supply Chain.

YOU'LL ACCOMPLISH THESE GOALS BY:

• Own recurring EOH and network capacity reporting, providing accurate visibility into current inventory levels, available capacity, utilization, and DC-level trends.
• Integrate inventory projections, operational throughput, and business planning assumptions. Evaluate forecast accuracy, identify emerging constraints, quantify operational and financial risks, and recommend proactive mitigation strategies.
• Partner with MP&I, Supply Chain Ops, and Finance to translate plans into forward-looking capacity requirements. Identify misalignment between business plans and operational capabilities, quantify enterprise implications, and recommend adjustments to inventory flow, timing, or execution strategies.
• Lead analytical planning and tracking for DC-to-DC inventory transfers, including transfer volumes, timing, execution progress, and resulting capacity relief or shifts across the network.
• Assess inventory disposition and other capacity initiatives; quantify expected versus realized impacts, monitor milestones, and surface execution gaps or trade-offs.
• Quantify potential capacity relief, operational costs, service implications, and financial tradeoffs to develop actionable recommendations that optimize enterprise outcomes.
• Create and present weekly Supply Chain capacity updates that clearly explain current and forecasted conditions, key risks, mitigation actions, initiative status, and expected DC-level impacts.
• Collaborate with DC operations and cross-functional stakeholders to align capacity plans with operational constraints, priorities, and execution readiness.
• Perform scenario and sensitivity analyses to evaluate changes in receipts, shipments, inventory movement, and initiative timing.
• Evaluate the financial and operational implications of capacity constraints and mitigation strategies, including incremental handling and transportation costs, inventory investment, and service impacts. Partner with Finance and cross-functional stakeholders to recommend solutions that balance capacity availability, cost, and enterprise business priorities.
• Support enterprise planning by translating capacity forecasts, risks, and operational constraints into actionable business insights. Develop scenario-based recommendations and communicate required decisions, timing, and tradeoffs to cross-functional leadership.
• Act as project lead for new capacity initiatives and projects.
• Act as SME and point of contact for network DC capacity and product lifecycle management for Supply Chain, DC, and cross-functional teams.
• Identify opportunities for improvement and automation within key operational initiatives and develop and lead Continuous Improvement projects to implementation.
• Provide day-to-day operational support for DCs including but not limited to: 911, RTV, RTDC, DIF, DC2DC transfer analysis.
• Partner cross-functionally to evaluate and align on DC-level assortment strategies, assessing the impact of assortment decisions on inventory levels, capacity utilization, and overall network efficiency while identifying opportunities to optimize inventory placement across the distribution network.
• Manage and ensure compliance for DIF process from E2E.
• Assist in data gathering & ad hoc reporting/analysis.
• Create and maintain best practice documents as needed.

ADDITIONAL RESPONSIBILITIES:

• Work as a liaison among stakeholders to elicit, analyze, communicate, and validate requirements for changes to capacity planning and management.
• Build and enhance dashboards, reporting tools, and standardized metrics to improve forecast accuracy, visibility, and decision-making.
• Validate data quality and reconcile reporting discrepancies across planning and operational data sources.
• Assess inventory disposition and other capacity initiatives; quantify expected versus realized impacts, monitor milestones, and surface execution gaps or trade-offs.
• Support broader S&OP planning cycles, network capacity reviews, peak readiness, and continuous improvement initiatives.
• Escalate emerging capacity risks with proposed actions, owners, and expected timing; follow through on resolution and measured results.
• Partner and influence stakeholders with data to drive capacity rightsizing, primarily through Product Lifecycle Management (PLM).
• Aid in the development and iterations upon more in depth capacity forecasting tools.
• Develop and partner with our Data & Analytics team to create reports showing the key role capacity plays in Ulta's long-term planning goals.
• Drive continuous process improvement and automation initiatives to streamline DC capacity KPI tracking, reduce manual reporting efforts, and shift focus toward proactive analysis and pattern recognition.

THE ESSENTIALS FOR SUCCESS:

• Bachelor’s degree required
• 4-6 years relevant work experience in supply chain, capacity planning, or operations
• Ability to travel as needed (up to 20%)
• Microsoft Power BI experience preferred
• Can conform to shifting priorities, demands and timelines
• Working knowledge of SAP preferred. Must be comfortable learning new software
• Must be able to contribute to meetings/short term projects across cross functional teams
• Strong analytical skills with experience in process improvement and best practices
• Demonstrate the ability to work under pressure and meet strict deadlines
• Demonstrate the ability to learn within a growing & fast-paced environment
• Lead and facilitate meetings
• Lead and manage projects related to capacity visibility
• Strong business acumen and financial understanding of trade-offs in decision making
• Analytical mindset and focus on continuous improvement
• Advanced Excel & MS Office skills required
• Enthusiastic, persistent, action-oriented, and a strong sense of accountability
• Highly motivated with ability to manage multiple projects simultaneously, prioritize work, and operate independently with minimal direction
• Ability to elicit cooperation from a wide variety of sources, including upper management, project team and other departments within the organization
• Strong strategic mindset, with critical reasoning and qualitative analysis experience
• Thorough knowledge of business process documentation
• Proven ability to exercise sound judgment in making business decisions

COMPENSATION:

• The pay range for this position is $77,600.00 - $102,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits.

About:

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.