Customer Service Management Jobs at Arhaus with Visa Sponsorship
Customer Service Management jobs at Arhaus lead client experience across its retail showrooms. The company has sponsored work visas for this function, making it a realistic target if you're on H-1B visa, OPT, CPT, or TN visa status and have a background in retail or luxury customer operations.
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Get Access To All JobsArhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.
Location: Corporate – Boston Heights
Description:
The Order Management Specialist is responsible for processing truck manifests based on the delivery. Constantly improving day-to-day transportation expense by manifesting the correct mix of product on each route. Provide the highest levels of customer satisfaction and production efficiencies, through meeting required deadlines and ensuring orders ship as planned.
Essential Duties & Responsibilities:
- Research orders in Storis.
- Update route tracker as work is completed.
- Participate in the weekly team meeting.
- Promptly respond to email inquiries.
- Process routes daily. Follow SOPs to determine order eligibility for shipping.
- Submission of 215s and acknowledgements to hubs, validate truck manifests.
- Complete Salesforce cases and assist with escalations.
- Communicate with stores and warehouse partners when impactful changes are made to routes or orders.
- Adapts to change quickly and easily and performs effectively during times of change; demonstrates the ability to multi-task and manages competing priorities effectively.
- Demonstrate results in improving business performance through teamwork and communication.
- Demonstrate strong oral, written and interpersonal skills.
- Possess very strong organizational and prioritizing skills.
- Builds respectful and effective working relationships; collaborates with others to achieve common goals.
- Strives to meet or exceed the expectations of internal and external customer standards.
- Demonstrates initiative by acting as a self-starter; focusing on having a high level of urgency which takes on increased responsibility to enhance one’s contribution.
- Displays a high degree of integrity, honesty and takes responsibility for one’s own actions; shows consistency between words and actions.
Requirements
- Education: High school diploma; College degree preferred.
- Years of experience: 1+ year experience with data entry/order processing.
- Valid Driver’s license preferred.
- Computer proficiency: Working knowledge of computer programs, excel.
- Understanding of general work practices in warehousing and distribution, including order processing, picking, and shipping processes and procedures.
- Dedicated to business and allow flexibility with work hours if necessary.
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.
AI CODE OF CONDUCT
At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication. All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities. We ask that you participate in phone and virtual interviews without using AI to develop your responses. To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews. We expect all candidates to participate in the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision-making.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.
Location: Corporate – Boston Heights
Description:
The Order Management Specialist is responsible for processing truck manifests based on the delivery. Constantly improving day-to-day transportation expense by manifesting the correct mix of product on each route. Provide the highest levels of customer satisfaction and production efficiencies, through meeting required deadlines and ensuring orders ship as planned.
Essential Duties & Responsibilities:
- Research orders in Storis.
- Update route tracker as work is completed.
- Participate in the weekly team meeting.
- Promptly respond to email inquiries.
- Process routes daily. Follow SOPs to determine order eligibility for shipping.
- Submission of 215s and acknowledgements to hubs, validate truck manifests.
- Complete Salesforce cases and assist with escalations.
- Communicate with stores and warehouse partners when impactful changes are made to routes or orders.
- Adapts to change quickly and easily and performs effectively during times of change; demonstrates the ability to multi-task and manages competing priorities effectively.
- Demonstrate results in improving business performance through teamwork and communication.
- Demonstrate strong oral, written and interpersonal skills.
- Possess very strong organizational and prioritizing skills.
- Builds respectful and effective working relationships; collaborates with others to achieve common goals.
- Strives to meet or exceed the expectations of internal and external customer standards.
- Demonstrates initiative by acting as a self-starter; focusing on having a high level of urgency which takes on increased responsibility to enhance one’s contribution.
- Displays a high degree of integrity, honesty and takes responsibility for one’s own actions; shows consistency between words and actions.
Requirements
- Education: High school diploma; College degree preferred.
- Years of experience: 1+ year experience with data entry/order processing.
- Valid Driver’s license preferred.
- Computer proficiency: Working knowledge of computer programs, excel.
- Understanding of general work practices in warehousing and distribution, including order processing, picking, and shipping processes and procedures.
- Dedicated to business and allow flexibility with work hours if necessary.
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.
AI CODE OF CONDUCT
At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication. All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities. We ask that you participate in phone and virtual interviews without using AI to develop your responses. To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews. We expect all candidates to participate in the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision-making.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
See all 36+ Customer Service Management Jobs at Arhaus
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Arhaus
Tailor your resume to retail operations
Arhaus positions customer service management within a showroom and fulfillment context. Emphasize experience managing client escalations, post-purchase service workflows, or team scheduling in a retail or furniture environment, not just call center metrics.
Confirm your visa category fits early
Arhaus has sponsored H-1B, OPT, and TN visas for this function. If you're on TN status, verify that a customer service management role can be supported under an eligible USMCA profession category before applying.
Use Migrate Mate to filter open roles
Arhaus posts Customer Service Management roles across multiple locations. Use Migrate Mate to browse current openings filtered by visa sponsorship eligibility so you're only spending time on positions that match your work authorization situation.
Request sponsorship confirmation before accepting
During the offer stage, ask the hiring manager or recruiter directly whether the role is approved for H-1B or OPT sponsorship. Arhaus's HR team processes sponsorship at the corporate level, so confirm the timeline before your OPT or grace period expires.
Prepare documentation for a specialty occupation argument
USCIS scrutinizes customer service management roles under the H-1B specialty occupation standard. Gather evidence that the position requires a specific bachelor's degree, such as business administration, communications, or operations management, not just general experience.
Align your start date with USCIS processing windows
If you need H-1B cap-gap coverage or an OPT extension bridge, map your Arhaus offer letter start date against USCIS standard processing timelines. A mismatch between your authorization end date and the petition approval window can create an unlawful presence gap.
Frequently Asked Questions
Does Arhaus sponsor H-1B visas for Customer Service Managements?
Yes, Arhaus has sponsored H-1B visas for Customer Service Management roles. Because these positions must qualify as specialty occupations under USCIS standards, your application will be stronger if the role explicitly requires a bachelor's degree in a directly related field such as business administration or operations management, and your employer can document that requirement clearly in the petition.
How do I apply for Customer Service Management jobs at Arhaus?
You can apply through the Arhaus careers page or find visa-sponsorship-filtered openings on Migrate Mate, which surfaces roles specifically compatible with work authorization categories like H-1B, F-1 OPT, and TN. When applying, highlight direct experience managing customer service teams in retail or home furnishings environments, as Arhaus prioritizes showroom and fulfillment-related operational backgrounds.
Which visa types are commonly used for Customer Service Management roles at Arhaus?
Arhaus has sponsored H-1B visas and supported F-1 OPT and CPT authorization for Customer Service Management positions, and has also worked with TN visa holders. If you're on OPT, confirm that your role qualifies under your degree field before your employer files. TN applicants should verify the position maps to an eligible USMCA professional category before the offer stage.
What qualifications does Arhaus expect for Customer Service Management roles?
Arhaus typically looks for candidates with experience leading customer-facing teams in a retail or premium home goods setting. A bachelor's degree in business, operations, or a related field strengthens both your candidacy and the visa petition. Familiarity with service recovery processes, team scheduling, and post-purchase client relations is directly relevant to how these roles function within Arhaus showrooms.
How do I time my visa filing when targeting a Customer Service Management role at Arhaus?
If you need H-1B sponsorship, the cap filing window opens in March for an October 1 start date, so your offer should ideally be secured by February. For OPT holders, factor in your authorization end date and request that Arhaus HR confirm the petition timeline before you accept. USCIS standard processing currently runs several months, and premium processing can reduce that to roughly 15 business days.