Customer Service Management Jobs at Arhaus with Visa Sponsorship
Arhaus hires Customer Service Management professionals to lead client experience across its retail showrooms. The company has sponsored work visas for this function, making it a realistic target if you're on H-1B, OPT, CPT, or TN status and have a background in retail or luxury customer operations.
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Get Access To All JobsINTRODUCTION
Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.
ROLE AND RESPONSIBILITIES
The Design Consultant maximizes sales and consistently delivers an exceptional guest experience. This individual is an enthusiastic representative of the Arhaus brand. Design Consultants utilize our selling model to close transactions and are responsible for conducting business according to all company standards, policies and procedures. The Design Consultant supports an exceptional guest experience at all times.
- Meets required monthly sales and productivity standards
- Continually develops enhanced selling behaviors according to our selling model
- Demonstrates strong product knowledge
- Maintains a guest book to organize, generate and cultivate business
- Performs proactive and consistent follow-up with all guests before and after the sale and at delivery
- Works to improve performance based on feedback provided by store management
- Promptly solves guest concerns
- Performs all opening and closing duties as directed
- Accurately performs all systems functions and maintain operational standards
- Responsible for recording all hours worked
- Reviews and acts upon all email and company communications
- Participates in weekly one on ones and team meetings
- Works in collaboration with all team members
BASIC QUALIFICATIONS
- Driven to achieve sales goals
- Demonstrates knowledge and passion for company products and services
- Strong organizational, time management, technological and communication skills
- Works well independently and collaboratively
- Ability to deliver high-quality guest relations
- Sales skills, sense of design or related experience preferred
- Professional appearance and demeanor
- Flexible schedule that meets the needs of the business (including evenings, weekends, and holidays)
COMPENSATION
- Hourly non-exempt
- Includes minimum hourly base plus 1% commission (paid on net WRITTEN sales for the calendar month)
- If achieved, eligible for Monthly Sales Incentives
EMPLOYEE BENEFITS
- Exceptional advancement opportunities
- Competitive earnings, bonus opportunities, and generous employee discount
- Medical, dental, and life insurance benefits (offerings differ between full-time and part-time status)
- Flex spending plan
- 401K retirement program and 529 college savings plan
- Paid vacations and holidays (Full-time employees only)
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.
LOCATION
Auburn Hills, MI at Great Lakes Crossing
LI-onsite
INTRODUCTION
Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.
ROLE AND RESPONSIBILITIES
The Design Consultant maximizes sales and consistently delivers an exceptional guest experience. This individual is an enthusiastic representative of the Arhaus brand. Design Consultants utilize our selling model to close transactions and are responsible for conducting business according to all company standards, policies and procedures. The Design Consultant supports an exceptional guest experience at all times.
- Meets required monthly sales and productivity standards
- Continually develops enhanced selling behaviors according to our selling model
- Demonstrates strong product knowledge
- Maintains a guest book to organize, generate and cultivate business
- Performs proactive and consistent follow-up with all guests before and after the sale and at delivery
- Works to improve performance based on feedback provided by store management
- Promptly solves guest concerns
- Performs all opening and closing duties as directed
- Accurately performs all systems functions and maintain operational standards
- Responsible for recording all hours worked
- Reviews and acts upon all email and company communications
- Participates in weekly one on ones and team meetings
- Works in collaboration with all team members
BASIC QUALIFICATIONS
- Driven to achieve sales goals
- Demonstrates knowledge and passion for company products and services
- Strong organizational, time management, technological and communication skills
- Works well independently and collaboratively
- Ability to deliver high-quality guest relations
- Sales skills, sense of design or related experience preferred
- Professional appearance and demeanor
- Flexible schedule that meets the needs of the business (including evenings, weekends, and holidays)
COMPENSATION
- Hourly non-exempt
- Includes minimum hourly base plus 1% commission (paid on net WRITTEN sales for the calendar month)
- If achieved, eligible for Monthly Sales Incentives
EMPLOYEE BENEFITS
- Exceptional advancement opportunities
- Competitive earnings, bonus opportunities, and generous employee discount
- Medical, dental, and life insurance benefits (offerings differ between full-time and part-time status)
- Flex spending plan
- 401K retirement program and 529 college savings plan
- Paid vacations and holidays (Full-time employees only)
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.
LOCATION
Auburn Hills, MI at Great Lakes Crossing
LI-onsite
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Arhaus Jobs
Tailor your resume to retail operations
Arhaus positions customer service management within a showroom and fulfillment context. Emphasize experience managing client escalations, post-purchase service workflows, or team scheduling in a retail or furniture environment, not just call center metrics.
Use Migrate Mate to filter open roles
Arhaus posts Customer Service Management roles across multiple locations. Use Migrate Mate to browse current openings filtered by visa sponsorship eligibility so you're only spending time on positions that match your work authorization situation.
Request sponsorship confirmation before accepting
During the offer stage, ask the hiring manager or recruiter directly whether the role is approved for H-1B or OPT sponsorship. Arhaus's HR team processes sponsorship at the corporate level, so confirm the timeline before your OPT or grace period expires.
Prepare documentation for a specialty occupation argument
USCIS scrutinizes customer service management roles under the H-1B specialty occupation standard. Gather evidence that the position requires a specific bachelor's degree, such as business administration, communications, or operations management, not just general experience.
Align your start date with USCIS processing windows
If you need H-1B cap-gap coverage or an OPT extension bridge, map your Arhaus offer letter start date against USCIS standard processing timelines. A mismatch between your authorization end date and the petition approval window can create an unlawful presence gap.
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Find Customer Service Management at Arhaus JobsFrequently Asked Questions
Does Arhaus sponsor H-1B visas for Customer Service Managements?
Yes, Arhaus has sponsored H-1B visas for Customer Service Management roles. Because these positions must qualify as specialty occupations under USCIS standards, your application will be stronger if the role explicitly requires a bachelor's degree in a directly related field such as business administration or operations management, and your employer can document that requirement clearly in the petition.
How do I apply for Customer Service Management jobs at Arhaus?
You can apply through the Arhaus careers page or find visa-sponsorship-filtered openings on Migrate Mate, which surfaces roles specifically compatible with work authorization categories like H-1B, F-1 OPT, and TN. When applying, highlight direct experience managing customer service teams in retail or home furnishings environments, as Arhaus prioritizes showroom and fulfillment-related operational backgrounds.
Which visa types are commonly used for Customer Service Management roles at Arhaus?
Arhaus has sponsored H-1B visas and supported F-1 OPT and CPT authorization for Customer Service Management positions, and has also worked with TN visa holders. If you're on OPT, confirm that your role qualifies under your degree field before your employer files. TN applicants should verify the position maps to an eligible USMCA professional category before the offer stage.
What qualifications does Arhaus expect for Customer Service Management roles?
Arhaus typically looks for candidates with experience leading customer-facing teams in a retail or premium home goods setting. A bachelor's degree in business, operations, or a related field strengthens both your candidacy and the visa petition. Familiarity with service recovery processes, team scheduling, and post-purchase client relations is directly relevant to how these roles function within Arhaus showrooms.
How do I time my visa filing when targeting a Customer Service Management role at Arhaus?
If you need H-1B sponsorship, the cap filing window opens in March for an October 1 start date, so your offer should ideally be secured by February. For OPT holders, factor in your authorization end date and request that Arhaus HR confirm the petition timeline before you accept. USCIS standard processing currently runs several months, and premium processing can reduce that to roughly 15 business days.
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