Customer Operations Manager Jobs at Ralph Lauren with Visa Sponsorship

Ref#: W174020

Department: Retail

City: Sunrise

State/Province: Florida

Location: United States

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

As a Store Operations Supervisor at Ralph Lauren, your role is pivotal in ensuring the seamless flow of merchandise from delivery to display. Your responsibilities encompass several critical areas: meticulously receiving and unpacking shipments, inspecting each item for any damage, verifying pricing, and tagging items as necessary. You strategically place the merchandise on the sales floor or in the stock room, adhering to Ralph Lauren’s standards. Additionally, you maintain the cleanliness and organization of the stock room, actively support sales floor associates by conducting stock checks, and promptly deliver requested merchandise. Your role ensures that our customers enjoy a premium shopping experience, with product displayed at its best.

Essential Duties & Responsibilities

Customer Experience & Service

- Create memorable customer experiences through exceptional service while supporting front and back of house operations. While primarily non-selling, may engage in sales as business needs dictate.
- Provide ideas to implement innovative solutions to enhance the overall customer experience and efficiencies from the back-of-house to front-of-house.
- Resolve customer concerns while maintaining service excellence.
- Balance operational tasks while prioritizing customer experience.

Team Leadership & Development

- Lead operational training for brand ambassadors to uphold company standards and values.
- Provide recommendations to develop and implement performance processes to track and improve team productivity and engagement.
- Provide constructive feedback and ongoing coaching to improve team performance.
- Support in talent talks with the leadership team and provide opportunities for learning through targeted development activities.
- Foster a professional environment that embodies RL CFAs and Success Drivers and promotes belonging.
- Support team training and company initiatives to drive business results.
- Assist with talent acquisition through networking and candidate sourcing.
- Demonstrate and champion Ralph Lauren's Cultural Focus Areas (CFAs) and Success Drivers through leadership and daily interactions.

Operations Management

- Coordinate processes between Back of House and Sales Floor to ensure operational efficiency.
- Process incoming inventory within UPH targets, execute price updates, and maintain stockroom organization, including EAS device application.
- Execute replenishment activities including ISOS report management and floor restocking while meeting productivity benchmarks.
- Lead stockroom reorganization and reset initiatives.
- Lead projects aimed at improving operational efficiency, such as process optimization and technology integration.
- Oversee reticketing process, RFID tag creation/association, and merchandise return to sales floor.
- Conduct stock checks to support sales team and customer satisfaction.

Visual Merchandising & Brand Standards

- Collaborate with Merchandise Manager to plan and execute seasonal visual changes, ensuring alignment with brand standards and promotional activities. Contribute to visual merchandising needs on the sales floor.
- Maintain proper merchandising, signage and visual standards.

Compliance & Policy Management

- Support leaders on risk management policies to mitigate potential operational risks and ensure compliance with all regulations including health and safety.
- Enforce company policies and ensure compliance with guidelines.

Experience, Skills, and Knowledge

- 3+ years of retail supervisory experience preferred
- Excellent leadership, communication, and organizational abilities
- Strong analytical and problem-solving skills
- Excellent knowledge of retail operations, policies, and best practices
- Proficient with Technology; POS systems and Microsoft Office
- Ability to effectively communicate with customers and store personnel
- Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, and weekends
- Ability to build and maintain positive working relationships with customers, management, and co-workers