Customer Success Jobs at Ralph Lauren with Visa Sponsorship

Ref#: W176442

Department: Retail

City: Byron Center

State/Province: Michigan

Location: United States

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

At Ralph Lauren, our Sales Ambassadors curate exceptional lifestyle experiences for our clients. Authentically passionate about the brand, they infuse every interaction with sophisticated style. Driven by an entrepreneurial spirit, they confidently leverage their expertise to nurture lasting personal connections and exceed goals. Through active listening and insightful understanding, they astutely identify opportunities to broaden client appreciation for the refined Ralph Lauren lifestyle. Sales Ambassadors are leaders within the store and the entry point for future Management roles within Ralph Lauren where you can begin to write your Next Great Chapter and leave your mark on our brands legacy.

Essential Duties & Responsibilities

1. Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized and thoughtful styling recommendations.

2. Strategize personal business growth to boost individual productivity through comprehensive wardrobing, successful outreach and leveraging digital tools to enhance clienteling.

3. Drive sales achievement by supporting team in achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.

4. Provide guidance and help coach Brand Ambassadors to deliver customer centric behaviors and relationship building skills to contribute to overall team success.

5. Develops genuine connections with customers while advising customers while aligning product recommendations that align with their preferences.

6. Understand sales goals and objectives and consistently meets or exceeds individual Key Performance Indicators (SPH, data capture, etc) and utilizes key tools and resources to effectively drive performance.

7. Understand how to adapt and showcase product differently based on if a customer is remote or in-person, showing flexibility based on customer needs.

8. Customer Relationship Management (CRM): Utilizing tools like Polo connect to capture meaningful customer data to support clienteling and additional business initiatives.

9. Participates in store and company initiatives and community outreach.

10. Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.

11. Provides necessary feedback to Management on category opportunities or needs.

12. Maintains store visual standards and uses visual techniques and company guidelines to maintain.

13. Supports a professional and positive work environment, champions company core values and upholds company policies, collaborates with colleagues, and contributes to a cohesive and inclusive team environment.

14. Supports and participates in team training and company initiatives to execute business results.

15. Supports the store and team in finding top talent by engaging in networking and sourcing talent.

Experience, Skills, and Knowledge

1. Sales experience in a complex, high-volume or high-profile specialty environment preferred.

2. Ability to effectively communicate with customers and store personnel.

3. Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals.

4. Ability to lift/climb up to 30 lbs. and climb moderately.

5. Ability to operate the register, stand, move and walk for multiple hours.

6. Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, and weekends.

7. Ability to build and maintain positive working relationships with customers, management, and co-workers.

8. Experience selling to customers using digital tools preferred.