Customer Service Management Jobs at First Horizon Bank with Visa Sponsorship
Customer Service Management roles at First Horizon Bank span branch operations, team leadership, and client relationship oversight across a regional banking footprint. First Horizon has a track record of supporting international professionals in this function through multiple visa pathways, making it a viable target for sponsored candidates with financial services experience.
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Get Access To All JobsLocation: On Site in Memphis, TN; Birmingham, AL; New Orleans, LA; Charlotte, NC; Raleigh, NC or Dallas, TX
Weekly Schedule: Monday - Friday, 9am - 5pm
The Treasury Management Technical Solutions Analyst is a key part of the Treasury Management technology team, providing level 2 support for technical issues related to First Horizon’s Treasury Management Digital Platform. In this role, you will collaborate with business partners and vendors to resolve platform challenges, advise on new products and project implementations, and ensure timely solutions to maximize client satisfaction.
Key Responsibilities:
- Serve as a main technical point of contact for First Horizon’s commercial online banking platform; includes production support and research for level 2 support escalations
- Coordinate implementation of new integrations with Enterprise Architecture, vendors and other IT teams
- Lead collaboration efforts with relevant product, SME, or technical teams to diagnose and resolve complex platform issues, including data transmission errors, access problems, and transaction discrepancies
- Track, prioritize, and document support tickets to ensure accountability and timely solutions
- Create and maintain documentation for troubleshooting guides, FAQs, and knowledge base resources
- Execute continuous improvement of performance and monitoring on the platform
- Automate manual processes and optimize existing architecture
Qualifications
- 3+ years of experience supporting a digital customer platform, preferably within banking or treasury management
- Excellent problem-solving and communication skills; ability to translate complex technical issues for non-technical associates and clients
- Familiarity with user access management, platform integrations, and security protocols
- Proficient in ticketing systems, documentation tools, and remote troubleshooting
- Experience working within Agile methodologies
Desired Skills:
- Integration pattern knowledge (ie: API’s, YAML, ETL, file transmissions, schedulers)
- Data query and analysis (SQL queries in systems like MSSQL, Oracle, DB2, Databricks, etc)
- Application performance monitoring systems (tools like Dynatrace, Splunk, app dynamics, etc)
- Build automation and deployment tools experience (Git, Bitbucket, TFS, Jenkins, etc.)
- Strong understanding of money movement and commercial banking (ie: ACH, wire transfers, positive pay)
- Knowledge of banking compliance and data security standards
- Data analysis skills, including data mapping and validation
- Technical documentation skills (BRD, FRD, TDD, data flow and architecture diagrams, flowcharts etc.)
About us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More - FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Location: On Site in Memphis, TN; Birmingham, AL; New Orleans, LA; Charlotte, NC; Raleigh, NC or Dallas, TX
Weekly Schedule: Monday - Friday, 9am - 5pm
The Treasury Management Technical Solutions Analyst is a key part of the Treasury Management technology team, providing level 2 support for technical issues related to First Horizon’s Treasury Management Digital Platform. In this role, you will collaborate with business partners and vendors to resolve platform challenges, advise on new products and project implementations, and ensure timely solutions to maximize client satisfaction.
Key Responsibilities:
- Serve as a main technical point of contact for First Horizon’s commercial online banking platform; includes production support and research for level 2 support escalations
- Coordinate implementation of new integrations with Enterprise Architecture, vendors and other IT teams
- Lead collaboration efforts with relevant product, SME, or technical teams to diagnose and resolve complex platform issues, including data transmission errors, access problems, and transaction discrepancies
- Track, prioritize, and document support tickets to ensure accountability and timely solutions
- Create and maintain documentation for troubleshooting guides, FAQs, and knowledge base resources
- Execute continuous improvement of performance and monitoring on the platform
- Automate manual processes and optimize existing architecture
Qualifications
- 3+ years of experience supporting a digital customer platform, preferably within banking or treasury management
- Excellent problem-solving and communication skills; ability to translate complex technical issues for non-technical associates and clients
- Familiarity with user access management, platform integrations, and security protocols
- Proficient in ticketing systems, documentation tools, and remote troubleshooting
- Experience working within Agile methodologies
Desired Skills:
- Integration pattern knowledge (ie: API’s, YAML, ETL, file transmissions, schedulers)
- Data query and analysis (SQL queries in systems like MSSQL, Oracle, DB2, Databricks, etc)
- Application performance monitoring systems (tools like Dynatrace, Splunk, app dynamics, etc)
- Build automation and deployment tools experience (Git, Bitbucket, TFS, Jenkins, etc.)
- Strong understanding of money movement and commercial banking (ie: ACH, wire transfers, positive pay)
- Knowledge of banking compliance and data security standards
- Data analysis skills, including data mapping and validation
- Technical documentation skills (BRD, FRD, TDD, data flow and architecture diagrams, flowcharts etc.)
About us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More - FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Follow Us
X formerly Twitter
YouTube
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Get Access To All JobsTips for Finding Customer Service Management Jobs at First Horizon Bank Jobs
Translate your credentials for U.S. banking standards
If your degree or professional certifications come from outside the U.S., get an official credential evaluation before applying. First Horizon's HR teams assess qualifications against U.S. banking norms, and an unevaluated foreign degree can stall your application early.
Target First Horizon's regional branch clusters
First Horizon concentrates Customer Service Management hiring in the Southeast and mid-Atlantic states. Focusing your search on those regions improves your odds, since sponsorship decisions are often made at the regional level rather than corporate headquarters.
Flag OPT or CPT authorization early in conversations
If you're on F-1 OPT, tell recruiters upfront. Banking operations roles often have defined start windows tied to branch staffing cycles, and knowing your work authorization timeline helps hiring managers plan around USCIS processing without losing your candidacy.
Prepare for the LCA wage requirement before negotiating
For H-1B or TN sponsorship, your employer files a Labor Condition Application with DOL certifying your salary meets the prevailing wage for the role and location. Research DOL wage data for Customer Service Management in your target metro before entering salary discussions.
Use Migrate Mate to surface First Horizon openings by visa type
Customer Service Management roles at First Horizon are posted across multiple locations at any given time. Use Migrate Mate to filter open positions by visa sponsorship type so you're applying only to roles where your specific authorization pathway has been supported.
Confirm Green Card sponsorship scope before accepting an offer
First Horizon sponsors EB-2 and EB-3 green card categories, but PERM labor certification timelines can stretch years depending on your country of birth. Clarify at the offer stage whether the role is eligible and what the firm's standard process looks like.
Customer Service Management at First Horizon Bank jobs are hiring across the US. Find yours.
Find Customer Service Management at First Horizon Bank JobsFrequently Asked Questions
Does First Horizon Bank sponsor H-1B visas for Customer Service Managements?
Yes, First Horizon Bank sponsors H-1B visas for qualifying Customer Service Management roles. Sponsorship is typically tied to roles that meet the specialty occupation standard, which for management positions in financial services generally requires a bachelor's degree or higher in a relevant field. Your offer letter should confirm the intended visa category before you accept.
How do I apply for Customer Service Management jobs at First Horizon Bank?
You can apply through First Horizon's careers portal or browse open roles filtered by visa sponsorship type on Migrate Mate. When applying, tailor your resume to regional banking operations and supervisory experience. If you're on a time-sensitive status like OPT, note your authorization type in your cover letter so recruiters can assess fit quickly.
Which visa types does First Horizon Bank commonly use for Customer Service Management roles?
First Horizon has supported H-1B, TN, J-1, F-1 OPT, F-1 CPT, and employment-based Green Card categories including EB-2 and EB-3 for this function. TN visas are an option for Canadian and Mexican nationals in qualifying management roles. The right pathway depends on your nationality, degree, and how the specific position is classified.
What qualifications does First Horizon Bank expect for Customer Service Management positions?
Most Customer Service Management roles at First Horizon expect prior supervisory experience in a banking or financial services environment, along with a bachelor's degree in business, finance, or a related field. Familiarity with retail banking operations, compliance expectations, and team performance management is commonly emphasized in job descriptions for this function.
How do I estimate the timeline from application to sponsored employment at First Horizon Bank?
Budget three to six months from initial application to start date when sponsorship is involved. First Horizon follows standard H-1B filing cycles, meaning new H-1B petitions are subject to the USCIS annual lottery with an October 1 start date. TN and OPT transitions can move faster. Build in time for the DOL Labor Condition Application step, which must be certified before any H-1B petition is filed.
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