Customer Service Management Jobs at First Horizon Bank with Visa Sponsorship
Customer Service Management jobs at First Horizon Bank span branch operations, team leadership, and client relationship oversight across a regional banking footprint. First Horizon has a track record of supporting international professionals in this function through multiple visa pathways, making it a viable target for sponsored candidates with financial services experience.
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Get Access To All JobsSUMMARY
Responsible for leading a designated area’s Treasury Management Sales function and team. Accountable for developing new Treasury Management relationships, expanding existing relationships, and providing ongoing consultative support for our Treasury Management clients. Ensures associates deliver exceptional service and achieve sales goals in alignment with the bank’s strategy and values.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage and execute all aspects of Treasury Management sales and service delivery within the designated area, including developing and implementing marketing strategies and sales objectives for new business opportunities.
- Collaborate with Commercial and Private Banking associates to advise our clients and prospects on appropriate Treasury Management products and services, designing customized solutions that meet their needs.
- Direct, coach, and support Treasury Management Sales associates to ensure strong individual and team performance.
- Serve as a key product partner for Relationship Managers, participating in joint calls with our clients and prospects as needed.
- Drive continuous professional and technical development of associates as it relates to Treasury Management products and sales skills.
- Conduct Treasury Management training sessions and present product updates for internal associates as required.
- Perform all other duties as assigned.
SUPERVISORY RESPONSIBILITIES
- Directly responsible for leading, coordinating, and evaluating assigned units or associates in accordance with First Horizon Bank policies and applicable laws.
- Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; making pay change recommendations; disciplining associates; addressing complaints; and resolving problems.
QUALIFICATIONS
- Bachelor’s degree (four-year college) or an equivalent combination of education and experience.
- Minimum 5-10 years of experience in banking, sales, or Treasury Management preferred.
- Proven track record in treasury management sales, with strong leadership and coaching skills.
- Demonstrated ability to create tailored solutions for clients, drive team results, and develop others professionally.
- Excellent verbal and written communication skills and a strong client service orientation.
- CTP or MBA Preferred.
COMPUTER AND OFFICE EQUIPMENT SKILLS
- Microsoft Office suite
CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)
None required
Location: On site at location listed in job posting.
Hours: Monday - Friday | 8:00 AM - 5:00 PM
SUMMARY
Responsible for leading a designated area’s Treasury Management Sales function and team. Accountable for developing new Treasury Management relationships, expanding existing relationships, and providing ongoing consultative support for our Treasury Management clients. Ensures associates deliver exceptional service and achieve sales goals in alignment with the bank’s strategy and values.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Manage and execute all aspects of Treasury Management sales and service delivery within the designated area, including developing and implementing marketing strategies and sales objectives for new business opportunities.
- Collaborate with Commercial and Private Banking associates to advise our clients and prospects on appropriate Treasury Management products and services, designing customized solutions that meet their needs.
- Direct, coach, and support Treasury Management Sales associates to ensure strong individual and team performance.
- Serve as a key product partner for Relationship Managers, participating in joint calls with our clients and prospects as needed.
- Drive continuous professional and technical development of associates as it relates to Treasury Management products and sales skills.
- Conduct Treasury Management training sessions and present product updates for internal associates as required.
- Perform all other duties as assigned.
SUPERVISORY RESPONSIBILITIES
- Directly responsible for leading, coordinating, and evaluating assigned units or associates in accordance with First Horizon Bank policies and applicable laws.
- Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; making pay change recommendations; disciplining associates; addressing complaints; and resolving problems.
QUALIFICATIONS
- Bachelor’s degree (four-year college) or an equivalent combination of education and experience.
- Minimum 5-10 years of experience in banking, sales, or Treasury Management preferred.
- Proven track record in treasury management sales, with strong leadership and coaching skills.
- Demonstrated ability to create tailored solutions for clients, drive team results, and develop others professionally.
- Excellent verbal and written communication skills and a strong client service orientation.
- CTP or MBA Preferred.
COMPUTER AND OFFICE EQUIPMENT SKILLS
- Microsoft Office suite
CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)
None required
Location: On site at location listed in job posting.
Hours: Monday - Friday | 8:00 AM - 5:00 PM
See all Customer Service Management Jobs at First Horizon Bank
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management Jobs at First Horizon Bank.
Get Access To All JobsTips for Finding Customer Service Management Jobs at First Horizon Bank
Translate your credentials for U.S. banking standards
If your degree or professional certifications come from outside the U.S., get an official credential evaluation before applying. First Horizon's HR teams assess qualifications against U.S. banking norms, and an unevaluated foreign degree can stall your application early.
Target First Horizon's regional branch clusters
First Horizon concentrates Customer Service Management hiring in the Southeast and mid-Atlantic states. Focusing your search on those regions improves your odds, since sponsorship decisions are often made at the regional level rather than corporate headquarters.
Flag OPT or CPT authorization early in conversations
If you're on F-1 OPT, tell recruiters upfront. Banking operations roles often have defined start windows tied to branch staffing cycles, and knowing your work authorization timeline helps hiring managers plan around USCIS processing without losing your candidacy.
Prepare for the LCA wage requirement before negotiating
For H-1B or TN sponsorship, your employer files a Labor Condition Application with DOL certifying your salary meets the prevailing wage for the role and location. Research DOL wage data for Customer Service Management in your target metro before entering salary discussions.
Use Migrate Mate to surface First Horizon openings by visa type
Customer Service Management roles at First Horizon are posted across multiple locations at any given time. Use Migrate Mate to filter open positions by visa sponsorship type so you're applying only to roles where your specific authorization pathway has been supported.
Confirm Green Card sponsorship scope before accepting an offer
First Horizon sponsors EB-2 and EB-3 green card categories, but PERM labor certification timelines can stretch years depending on your country of birth. Clarify at the offer stage whether the role is eligible and what the firm's standard process looks like.
Frequently Asked Questions
Does First Horizon Bank sponsor H-1B visas for Customer Service Managements?
Yes, First Horizon Bank sponsors H-1B visas for qualifying Customer Service Management roles. Sponsorship is typically tied to roles that meet the specialty occupation standard, which for management positions in financial services generally requires a bachelor's degree or higher in a relevant field. Your offer letter should confirm the intended visa category before you accept.
How do I apply for Customer Service Management jobs at First Horizon Bank?
You can apply through First Horizon's careers portal or browse open roles filtered by visa sponsorship type on Migrate Mate. When applying, tailor your resume to regional banking operations and supervisory experience. If you're on a time-sensitive status like OPT, note your authorization type in your cover letter so recruiters can assess fit quickly.
Which visa types does First Horizon Bank commonly use for Customer Service Management roles?
First Horizon has supported H-1B, TN visa, J-1 visa, F-1 OPT, F-1 CPT, and employment-based Green Card categories including EB-2 and EB-3 for this function. TN visas are an option for Canadian and Mexican nationals in qualifying management roles. The right pathway depends on your nationality, degree, and how the specific position is classified.
What qualifications does First Horizon Bank expect for Customer Service Management positions?
Most Customer Service Management roles at First Horizon expect prior supervisory experience in a banking or financial services environment, along with a bachelor's degree in business, finance, or a related field. Familiarity with retail banking operations, compliance expectations, and team performance management is commonly emphasized in job descriptions for this function.
How do I estimate the timeline from application to sponsored employment at First Horizon Bank?
Budget three to six months from initial application to start date when sponsorship is involved. First Horizon follows standard H-1B filing cycles, meaning new H-1B petitions are subject to the USCIS annual lottery with an October 1 start date. TN and OPT transitions can move faster. Build in time for the DOL Labor Condition Application step, which must be certified before any H-1B petition is filed.