Business Manager Jobs at First Horizon Bank with Visa Sponsorship
Business Manager jobs at First Horizon Bank lead branch operations, client portfolios, and regional growth initiatives across its Southeast-focused network. The bank has a track record of sponsoring international professionals in business and financial management functions, making it a credible target for candidates who need work visa support.
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Get Access To All JobsLocation: On site at location listed in job posting.
Hours: Monday through Friday, 8am - 5pm
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Summary
The Business System Manager (BSM) for Pega Fraud and Security has primary responsibility for managing these systems. The BSM is accountable to all system stakeholders that use or are affected by the use of these systems. The BSM manages the daily functions of these systems to include oversight of business requirements, defects, communications, system access, user acceptance testing and production certification. The BSM plays a key role in defining solutions for production problems, conversions, de-conversions, new products, enhancements and regulatory changes. The BSM is the primary contact for issues or changes related to business functions supported by the system(s).
The BSM partners with business unit managers in Operations to deliver agreed upon business objectives. The BSM analyzes those objectives, translates them into system requirements with the Technology BA, designs business processes and drives initiatives to support these processes. The BSM also analyzes, measures and reports on the status of implementation efforts.
Essential Duties and Responsibilities:
Consultation and Analysis
- Drives initiatives and has primary responsibility for approving business requirements
- Manages definition of business case and approves business requirements and functional designs for system enhancements
- Considers impact to vendor, workflow of existing processes and other related systems
- Uses analytical skills to streamline business processes
- Understands and applies limitations and unique advantages of existing enterprise capabilities
- Analyzes marketplace, industry, company and technology trends and best practices
- Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc.
- Designs and documents business processes to improve efficiency
- Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls
- Develops solutions to business problems or new business requirements
- Creates maps of current and future processes
- Manages system SLAs, Disaster Recovery and Business Continuity, and user access
- Serves as primary subject matter expert contact for the system
- Defines and drives system strategy to align with organizational strategies
- Researches and analyzes the root cause of system issues
Execution
- Manages multiple initiatives effectively
- Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line’s goals
- Develops detailed plans and timelines
- Produces system-related job aids and provides training content for training facilitators
- Performs and coordinates User Acceptance Testing
- Reviews and approves Quality Assurance test plans
- Performs or schedules production certification
- Leads systems conversions and deconversions
Communication
- Relates well with all levels of the organization and builds appropriate rapport
- Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes
- Delivers timely end-user system communications for ongoing updates and emergency events
- Communicates with manager proactively regarding any capacity issues or opportunities
Knowledge:
- In-depth knowledge of multiple operations areas and functions
- Understanding of business processes and functions for loans, deposits, and other products
- Knowledge of multiple payment rails such as credit card, debit card, Zelle, Bill Pay, check, and ACH.
- Awareness of regulatory environment and implications
Education and/or Work Experience Requirements:
Skills:
- Ability to establish a mutual understanding with team members
- Can decide and act without having the total picture
- Can easily pose future scenarios
- Can present the unvarnished truth in an appropriate and helpful manner
- Excellent verbal and written skills
- Strong process mapping skills preferred
- Project Management or Business Analyst experience beneficial
Abilities
- Ability to read situations quickly
- Ability to decompose a problem into detail
- Ability to influence business partners without formal reporting relationships
- Ability to travel as necessary
- Ability to monitor and communicate detailed findings
- Ability to communicate ideas, concepts, positions, and decisions
Job Qualifications
- Bachelor’s degree or related experience
- 5 or more years’ system implementation and/or operations experience
- Experience with Pega Smart Disputes and Pega Customer Service applications
- Utmost commitment to quality
- Strong customer orientation
About us:
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.
Benefit Highlights:
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
More - FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Location: On site at location listed in job posting.
Hours: Monday through Friday, 8am - 5pm
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Summary
The Business System Manager (BSM) for Pega Fraud and Security has primary responsibility for managing these systems. The BSM is accountable to all system stakeholders that use or are affected by the use of these systems. The BSM manages the daily functions of these systems to include oversight of business requirements, defects, communications, system access, user acceptance testing and production certification. The BSM plays a key role in defining solutions for production problems, conversions, de-conversions, new products, enhancements and regulatory changes. The BSM is the primary contact for issues or changes related to business functions supported by the system(s).
The BSM partners with business unit managers in Operations to deliver agreed upon business objectives. The BSM analyzes those objectives, translates them into system requirements with the Technology BA, designs business processes and drives initiatives to support these processes. The BSM also analyzes, measures and reports on the status of implementation efforts.
Essential Duties and Responsibilities:
Consultation and Analysis
- Drives initiatives and has primary responsibility for approving business requirements
- Manages definition of business case and approves business requirements and functional designs for system enhancements
- Considers impact to vendor, workflow of existing processes and other related systems
- Uses analytical skills to streamline business processes
- Understands and applies limitations and unique advantages of existing enterprise capabilities
- Analyzes marketplace, industry, company and technology trends and best practices
- Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc.
- Designs and documents business processes to improve efficiency
- Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls
- Develops solutions to business problems or new business requirements
- Creates maps of current and future processes
- Manages system SLAs, Disaster Recovery and Business Continuity, and user access
- Serves as primary subject matter expert contact for the system
- Defines and drives system strategy to align with organizational strategies
- Researches and analyzes the root cause of system issues
Execution
- Manages multiple initiatives effectively
- Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line’s goals
- Develops detailed plans and timelines
- Produces system-related job aids and provides training content for training facilitators
- Performs and coordinates User Acceptance Testing
- Reviews and approves Quality Assurance test plans
- Performs or schedules production certification
- Leads systems conversions and deconversions
Communication
- Relates well with all levels of the organization and builds appropriate rapport
- Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes
- Delivers timely end-user system communications for ongoing updates and emergency events
- Communicates with manager proactively regarding any capacity issues or opportunities
Knowledge:
- In-depth knowledge of multiple operations areas and functions
- Understanding of business processes and functions for loans, deposits, and other products
- Knowledge of multiple payment rails such as credit card, debit card, Zelle, Bill Pay, check, and ACH.
- Awareness of regulatory environment and implications
Education and/or Work Experience Requirements:
Skills:
- Ability to establish a mutual understanding with team members
- Can decide and act without having the total picture
- Can easily pose future scenarios
- Can present the unvarnished truth in an appropriate and helpful manner
- Excellent verbal and written skills
- Strong process mapping skills preferred
- Project Management or Business Analyst experience beneficial
Abilities
- Ability to read situations quickly
- Ability to decompose a problem into detail
- Ability to influence business partners without formal reporting relationships
- Ability to travel as necessary
- Ability to monitor and communicate detailed findings
- Ability to communicate ideas, concepts, positions, and decisions
Job Qualifications
- Bachelor’s degree or related experience
- 5 or more years’ system implementation and/or operations experience
- Experience with Pega Smart Disputes and Pega Customer Service applications
- Utmost commitment to quality
- Strong customer orientation
About us:
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.
Benefit Highlights:
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
More - FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
See all Business Manager Jobs at First Horizon Bank
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Business Manager Jobs at First Horizon Bank.
Get Access To All JobsTips for Finding Business Manager Jobs at First Horizon Bank
Frame your credentials around banking operations
First Horizon prioritizes Business Managers with direct experience in commercial lending, deposit growth, or branch P&L oversight. Translate your background into those terms on your resume before applying, not after you get the interview call.
Verify E-Verify enrollment before your application
Banks regulated at the federal level are typically E-Verify participants, which is a prerequisite for hiring F-1 OPT and CPT workers. Confirming this early means you won't lose weeks waiting on an answer that should have been a day-one check.
Target regional branches with active hiring momentum
First Horizon's Business Manager openings cluster around its core Southeast footprint. Use Migrate Mate to filter open roles by location and sponsorship type so you're applying to branches that are actively hiring, not just posting.
Align your offer timing with H-1B cap deadlines
If you need cap-subject H-1B sponsorship, your offer needs to be in place before the March USCIS registration window. Start conversations with First Horizon recruiters in the fall to give the bank enough lead time to prepare the petition.
Clarify PERM requirements for management-level roles
Business Manager positions often qualify for EB-2 or EB-3 sponsorship, but DOL's PERM process requires the employer to document a minimum degree and experience standard in the job description. Ask your recruiter early whether the posted role has been benchmarked for PERM filings.
Prepare a TN packet if you hold Canadian or Mexican citizenship
TN classification covers management consultants and certain business roles, and it can be issued at the port of entry without a prior USCIS petition. Confirm with First Horizon's HR team whether your specific Business Manager duties fit the TN category before your start date.
Frequently Asked Questions
Does First Horizon Bank sponsor H-1B visas for Business Managers?
Yes, First Horizon Bank sponsors H-1B visas for Business Manager roles. The bank has a documented history of filing H-1B petitions for business and financial management positions. Because cap-subject H-1B petitions require USCIS registration in March, you'll want to secure your offer well before that window opens to give the employer time to prepare the filing.
How do I apply for Business Manager jobs at First Horizon Bank?
You can browse open Business Manager roles at First Horizon Bank directly through Migrate Mate, which filters positions by visa sponsorship type so you only see roles the bank is actively hiring for. From there, applications go through First Horizon's careers portal. Tailor your resume to reflect branch management, client portfolio growth, or commercial banking operations, since those are the functions this role covers.
Which visa types does First Horizon Bank commonly use for Business Manager roles?
First Horizon sponsors several visa categories for Business Manager positions, including H-1B, F-1 OPT, F-1 CPT, TN visa, J-1 visa, and employment-based Green Card pathways such as EB-2 and EB-3. The right category depends on your citizenship, current status, and career stage. Candidates already on OPT can often start quickly, while H-1B and PERM-based Green Card routes involve longer lead times.
What qualifications does First Horizon Bank expect for Business Manager roles?
First Horizon typically looks for candidates with a bachelor's degree in business, finance, or a related field, along with experience managing client relationships or branch-level operations in a banking environment. For senior positions, familiarity with commercial lending portfolios or deposit growth strategies strengthens your application. The bank operates primarily across the Southeast, so regional market knowledge is a practical differentiator.
How long does the visa sponsorship process take for a Business Manager role at First Horizon Bank?
Timeline depends on the visa type. F-1 OPT authorization can be in place within a few weeks if your I-20 is current. H-1B sponsorship tied to the annual cap runs on a fixed calendar and requires filing by April 1 for an October 1 start. PERM-based Green Card sponsorship through DOL typically takes 12 to 24 months or longer before reaching the I-140 stage.