Banking Jobs at First Horizon Bank with Visa Sponsorship
Banking jobs at First Horizon Bank span retail banking, commercial lending, risk, and operations, with a consistent record of sponsoring international professionals in these roles. If you're navigating OPT, H-1B visa, or a longer-term pathway, First Horizon has demonstrated willingness to work through the filing process with qualified candidates.
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Get Access To All JobsLocation: On site at location listed in job posting.
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Weekly Schedule Hours: 10:30-7:00 Monday-Friday possible Saturdays in the future
Position Overview:
The Digital Technology Support Representative will be the second and final point of contact to handle all technical issues for Retail Online Banking and Retail Mobile Banking. The primary duty of this position is to resolve customer issues that are not due to a system problem. Problem solving will be performed using techniques and procedures to include consulting with users to determine hardware and software or system functional specifications. Responsible for developing and using workarounds for user problems, Quicken & QuickBooks for both Windows and MAC. Report design, reliability, and navigational problems to the appropriate technology team and/or appropriate vendor & provide sufficient incident details to assist technology in isolating and reproducing issues.
Essential Duties and Responsibilities:
The Digital Technology Associate is the true voice of the client and are at the forefront of delivering a superior experience to our clients. The Digital Technology Associate works both individually and in a team environment to ensure clients’ digital banking needs are recognized and efficiently met. Every client interaction is considered an opportunity to deepen the bank/client relationships while delivering on First Horizon’s brand promise of Understanding in Action:
This position will be responsible for providing:
- World-class service to our internal and external customers in an accurate, efficient, and professional manner.
- Technical solutions to a wide range of problems.
- Support of applications using computer and network systems and support to users of all skill levels where the product is highly technical or sophisticated in nature.
- Support for banking online and mobile banking to Banking Online users, vendors, and employees.
- Liaise with internal IT groups and external vendors regarding decision support system maintenance.
- Submit and track incidents with vendors for Production issues.
- All tasks involved in new version implementations.
- Complex Network Troubleshooting.
This person must be skilled to:
- Define and document all technical support procedures.
- Proactively identify and suggest product and/or process improvements to increase efficiency.
- Monitor existing applications making recommendations for improved performance and service to the application user.
- Allow him/her to straddle both customer service and technical support areas.
- Diagnose and answer complex problems related to ISP/internet and network connectivity and related software.
- Provide solutions to difficult technical issues associated with specific products.
- Identify error source and resolution, troubleshoot problems, research and analyze situations, and make appropriate recommendations and decisions.
- Identify appropriate direction of escalated issues, communicate effectively, maintain Escalation records and ensure up to date status.
- Document and maintain a comprehensive list of Technical Support issues and resolutions within a database.
- Ensure quality and productivity is achieved.
- Continuously build knowledge, keeping up-to-date on technological aspects of the job and changing technical demands.
Education and/or Work Experience Requirements:
Overall core competencies include:
- Working knowledge of Online and Mobile Banking Products and Services.
- Good working knowledge of Android, Apple, and Mobile devices.
- Proficient understanding of PC operating systems and a strong knowledge of major Web browsers.
- Proficient understanding of First Horizon legacy systems and systems of record.
- High dependability and follow-through without supervision.
- Demonstrated ability to manage priorities.
- Ability to work with internal stakeholders and external vendors.
- Excellent written, verbal, and telephone communication skills.
- Excellent analytical and troubleshooting skills.
- Knowledge of Networking (TCP/IP, DNS), Troubleshooting client/server technical issues.
- Log issues received from customers via phone and email in trouble ticket tracking application.
- Take ownership of the issue from initial call to resolution and closure.
Preferred Qualifications:
- High school diploma required for consideration.
- BA, BS degree or equivalent preferred.
- Two (2) to three (3) years of experience in bank product service/operations.
- One (1) to two (2) years of experience with Help Desk or equivalent technical support role.
- Experience with online banking products, and mobile devices.
Physical Requirements:
- Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
- Must be able to talk, listen and speak clearly on telephone.
About us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
- Medical with wellness incentives, dental, and vision.
- HSA with company match.
- Maternity and parental leave.
- Tuition reimbursement.
- Mentor program.
- 401(k) with 6% match.
- More - FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits.
Follow Us
X formerly Twitter
YouTube
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Location: On site at location listed in job posting.
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Weekly Schedule Hours: 10:30-7:00 Monday-Friday possible Saturdays in the future
Position Overview:
The Digital Technology Support Representative will be the second and final point of contact to handle all technical issues for Retail Online Banking and Retail Mobile Banking. The primary duty of this position is to resolve customer issues that are not due to a system problem. Problem solving will be performed using techniques and procedures to include consulting with users to determine hardware and software or system functional specifications. Responsible for developing and using workarounds for user problems, Quicken & QuickBooks for both Windows and MAC. Report design, reliability, and navigational problems to the appropriate technology team and/or appropriate vendor & provide sufficient incident details to assist technology in isolating and reproducing issues.
Essential Duties and Responsibilities:
The Digital Technology Associate is the true voice of the client and are at the forefront of delivering a superior experience to our clients. The Digital Technology Associate works both individually and in a team environment to ensure clients’ digital banking needs are recognized and efficiently met. Every client interaction is considered an opportunity to deepen the bank/client relationships while delivering on First Horizon’s brand promise of Understanding in Action:
This position will be responsible for providing:
- World-class service to our internal and external customers in an accurate, efficient, and professional manner.
- Technical solutions to a wide range of problems.
- Support of applications using computer and network systems and support to users of all skill levels where the product is highly technical or sophisticated in nature.
- Support for banking online and mobile banking to Banking Online users, vendors, and employees.
- Liaise with internal IT groups and external vendors regarding decision support system maintenance.
- Submit and track incidents with vendors for Production issues.
- All tasks involved in new version implementations.
- Complex Network Troubleshooting.
This person must be skilled to:
- Define and document all technical support procedures.
- Proactively identify and suggest product and/or process improvements to increase efficiency.
- Monitor existing applications making recommendations for improved performance and service to the application user.
- Allow him/her to straddle both customer service and technical support areas.
- Diagnose and answer complex problems related to ISP/internet and network connectivity and related software.
- Provide solutions to difficult technical issues associated with specific products.
- Identify error source and resolution, troubleshoot problems, research and analyze situations, and make appropriate recommendations and decisions.
- Identify appropriate direction of escalated issues, communicate effectively, maintain Escalation records and ensure up to date status.
- Document and maintain a comprehensive list of Technical Support issues and resolutions within a database.
- Ensure quality and productivity is achieved.
- Continuously build knowledge, keeping up-to-date on technological aspects of the job and changing technical demands.
Education and/or Work Experience Requirements:
Overall core competencies include:
- Working knowledge of Online and Mobile Banking Products and Services.
- Good working knowledge of Android, Apple, and Mobile devices.
- Proficient understanding of PC operating systems and a strong knowledge of major Web browsers.
- Proficient understanding of First Horizon legacy systems and systems of record.
- High dependability and follow-through without supervision.
- Demonstrated ability to manage priorities.
- Ability to work with internal stakeholders and external vendors.
- Excellent written, verbal, and telephone communication skills.
- Excellent analytical and troubleshooting skills.
- Knowledge of Networking (TCP/IP, DNS), Troubleshooting client/server technical issues.
- Log issues received from customers via phone and email in trouble ticket tracking application.
- Take ownership of the issue from initial call to resolution and closure.
Preferred Qualifications:
- High school diploma required for consideration.
- BA, BS degree or equivalent preferred.
- Two (2) to three (3) years of experience in bank product service/operations.
- One (1) to two (2) years of experience with Help Desk or equivalent technical support role.
- Experience with online banking products, and mobile devices.
Physical Requirements:
- Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
- Must be able to talk, listen and speak clearly on telephone.
About us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
- Medical with wellness incentives, dental, and vision.
- HSA with company match.
- Maternity and parental leave.
- Tuition reimbursement.
- Mentor program.
- 401(k) with 6% match.
- More - FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits.
Follow Us
X formerly Twitter
YouTube
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
See all Banking Jobs at First Horizon Bank
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Banking Jobs at First Horizon Bank.
Get Access To All JobsTips for Finding Banking Jobs at First Horizon Bank
Align Your Credentials with Banking Role Requirements
First Horizon's Banking roles typically require degrees in finance, accounting, economics, or business. Before applying, confirm your field of study maps directly to the role title, since USCIS scrutinizes specialty occupation fit closely for banking petitions.
Target Roles Across First Horizon's Regional Footprint
First Horizon operates across the South and Mid-Atlantic, with strong hiring in Tennessee, Florida, and Texas. Applying to branch-adjacent corporate or operations roles in these markets increases your chances, as headcount tends to be higher there than in smaller regional offices.
Raise Sponsorship Early in Recruiter Conversations
Don't wait for an offer to surface your visa status. First Horizon's Banking teams work with HR on sponsorship approvals before extending offers, so flagging your need for H-1B transfer or OPT early lets them loop in the right people while you're still in process.
Understand How TN Status Applies to Banking
If you're Canadian or Mexican, TN classification covers roles like financial analyst and economist, which map to common First Horizon Banking functions. TN doesn't require a USCIS petition, so the timeline is significantly shorter than H-1B and easier for employers to commit to.
Prepare for DOL Prevailing Wage Requirements Before Negotiating
Your offer must meet the DOL prevailing wage for your role and location before First Horizon can file an LCA. Research wage levels for your specific job title and metro area so you can negotiate from an informed position without the offer falling short of what USCIS requires.
Use Migrate Mate to Find Active Banking Openings
Filtering for Banking roles at sponsoring employers manually is slow. Use Migrate Mate to browse verified open positions at First Horizon and similar banks, filtered by the visa types you hold, so you're applying only where sponsorship is already on the table.
Frequently Asked Questions
Does First Horizon Bank sponsor H-1B visas for Bankings?
Yes, First Horizon Bank sponsors H-1B visas for qualifying Banking roles. Roles in financial analysis, commercial lending, risk management, and operations are the most common fit, provided the position meets USCIS specialty occupation standards and the offered salary satisfies the DOL prevailing wage requirement for that location. Sponsorship decisions are made on a role-by-role basis through HR.
How do I apply for Banking jobs at First Horizon Bank?
Apply directly through First Horizon's careers portal, where Banking roles are listed by function and location. When your visa status requires sponsorship, note it clearly in your application or cover communication so recruiters can route your file appropriately from the start. Migrate Mate also lists active First Horizon Banking openings filtered by visa type, which saves time identifying roles where sponsorship is already in scope.
Which visa types does First Horizon Bank commonly use for Banking roles?
First Horizon has sponsored H-1B, F-1 OPT, F-1 CPT, TN visa, J-1 visa, and EB-2 and EB-3 Green Card pathways for Banking professionals. OPT and CPT are common entry points for recent graduates in finance or accounting. TN visa is an efficient option for Canadian and Mexican nationals in analyst-type roles. H-1B is the standard path for longer-term employment, with Green Card sponsorship typically available after establishing a tenure in the role.
What qualifications does First Horizon Bank expect for Banking roles?
Most Banking roles at First Horizon require a bachelor's degree in finance, accounting, economics, or a related field, and USCIS will expect that alignment for any H-1B specialty occupation petition. Commercial or retail banking experience, familiarity with regulatory compliance frameworks, and proficiency with financial modeling or lending platforms are commonly expected. CPA, CFA, or Series licensing can strengthen both your application and the specialty occupation argument in an H-1B filing.
How long does the sponsorship process take for a Banking role at First Horizon Bank?
Timeline depends on visa type. OPT and CPT authorization is managed through your university's DSO before employment begins. TN status for eligible nationals can be obtained at a port of entry in a single day. H-1B filings are subject to USCIS processing times, currently ranging from a few months to over six months for standard processing, with premium processing available for a faster decision. Plan around these windows when negotiating your start date.