Customer Support Jobs at First Horizon Bank with Visa Sponsorship
Customer Support jobs at First Horizon Bank span retail banking, contact centers, and client services operations. The company has an established record of sponsoring work visas for qualified candidates in this function, making it a realistic target if you're navigating OPT, H-1B visa, or other work authorization pathways.
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Get Access To All JobsINTRODUCTION
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.
ROLE AND RESPONSIBILITIES
- Take incoming calls to fulfil service requests and provide technical assistance.
- Build rapport and deepen client relationships by resolving issues on the first call.
- Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
- Present needs-based product recommendations to deepen the banking relationship.
- Stay abreast of all changes, developments and enhancements for all systems and products.
- Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
- Navigate effectively and efficiently through multiple systems.
- Possess and demonstrate a high level of professionalism.
- Communicate in a clear, concise and professional manner.
- Provide client focused solutions while being compliant with bank Policies and Procedures.
- Partner with other departments within the organization to fulfill client requests.
- Work closely with Treasury Management Sales, Product and Implementation groups.
- Track client issues to identify product and process improvements or clients at risk due to frequent problems.
- Provide client training and support on the use of TM Products.
- Other duties and projects as assigned.
BENEFIT HIGHLIGHTS
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More - FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
INTRODUCTION
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.
ROLE AND RESPONSIBILITIES
- Take incoming calls to fulfil service requests and provide technical assistance.
- Build rapport and deepen client relationships by resolving issues on the first call.
- Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
- Present needs-based product recommendations to deepen the banking relationship.
- Stay abreast of all changes, developments and enhancements for all systems and products.
- Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
- Navigate effectively and efficiently through multiple systems.
- Possess and demonstrate a high level of professionalism.
- Communicate in a clear, concise and professional manner.
- Provide client focused solutions while being compliant with bank Policies and Procedures.
- Partner with other departments within the organization to fulfill client requests.
- Work closely with Treasury Management Sales, Product and Implementation groups.
- Track client issues to identify product and process improvements or clients at risk due to frequent problems.
- Provide client training and support on the use of TM Products.
- Other duties and projects as assigned.
BENEFIT HIGHLIGHTS
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More - FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
See all Customer Support Jobs at First Horizon Bank
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Jobs at First Horizon Bank.
Get Access To All JobsTips for Finding Customer Support Jobs at First Horizon Bank
Align your credentials to banking service standards
First Horizon operates in a regulated financial environment, so certifications in customer relationship management or financial services compliance strengthen your profile. Document any experience handling regulated client interactions, disputes, or account servicing before you apply.
Target branch and contact center postings separately
First Horizon's Customer Support roles split between branch-based positions and centralized contact center operations. Each has different shift structures and sponsorship lead times, so identify which track fits your location flexibility before reaching out to a recruiter.
Start your OPT application timeline before your program ends
F-1 students can apply for OPT up to 90 days before graduation. If you're targeting a First Horizon Customer Support role on post-completion OPT, submit your I-765 to USCIS early since processing can take two to three months, leaving little buffer for an offer acceptance.
Ask HR directly about LCA filing timelines
For H-1B transfers or new sponsorships, First Horizon must file a Labor Condition Application with the DOL before the I-129 petition reaches USCIS. Ask the recruiting team at what stage they initiate that process so your start date expectations are realistic.
Use Migrate Mate to filter open roles by sponsorship type
Banking employers list Customer Support openings across multiple channels without flagging sponsorship availability clearly. Use Migrate Mate to browse First Horizon's verified sponsoring roles and filter by visa category so you apply only to positions where your status is a confirmed fit.
Prepare for employment verification requirements at onboarding
First Horizon, like all banks, uses E-Verify for new hires. Have your work authorization documents ready before your start date, including your I-94, visa stamp, and any pending EAD or approval notices, to avoid delays in clearing the onboarding compliance process.
Frequently Asked Questions
Does First Horizon Bank sponsor H-1B visas for Customer Supports?
Yes, First Horizon Bank has sponsored H-1B visas for Customer Support roles. Banking contact center and client services positions can qualify as specialty occupations when the role requires a bachelor's degree in a relevant field such as finance, business, or communications. Your job offer letter and degree must clearly demonstrate that connection for USCIS to approve the petition.
Which visa types does First Horizon Bank commonly sponsor for Customer Support roles?
First Horizon has sponsored H-1B, TN visa, and F-1 OPT and CPT authorizations for Customer Support functions, along with employment-based Green Card pathways including EB-2 and EB-3 for longer-tenured employees. TN visa is an option for Canadian and Mexican nationals in eligible professional categories. F-1 students often start on CPT or OPT before transitioning to H-1B sponsorship after the cap lottery.
What qualifications and experience does First Horizon Bank expect for Customer Support roles?
Most Customer Support positions at First Horizon expect experience in financial services, banking operations, or high-volume client-facing environments. Roles often involve account management, dispute resolution, or regulatory compliance support, so familiarity with banking software platforms and consumer protection standards strengthens your application. A bachelor's degree in business, finance, or a related field is typically required for sponsored positions.
How do I apply for Customer Support jobs at First Horizon Bank?
You can browse and apply for Customer Support roles at First Horizon Bank directly through the company's careers portal or through Migrate Mate, which lists First Horizon's open positions filtered by visa sponsorship eligibility. Applying through a sponsorship-focused platform helps you confirm upfront that the role supports your visa category before investing time in the application process.
How do I manage the timing between a job offer and my visa filing at First Horizon Bank?
Once First Horizon extends an offer, the H-1B filing process begins with a DOL Labor Condition Application, which takes about seven business days under standard processing. The I-129 petition follows. If you're transferring an existing H-1B, you can start work upon receipt notice. New cap-subject cases require an October 1 start date, so offers made in spring align with that cycle.