Customer Support Jobs at First Horizon Bank with Visa Sponsorship
First Horizon Bank hires Customer Support professionals across retail banking, contact centers, and client services operations. The company has an established record of sponsoring work visas for qualified candidates in this function, making it a realistic target if you're navigating OPT, H-1B, or other work authorization pathways.
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Get Access To All JobsLocation: On site at location listed in job posting.
Weekly Scheduled Hours: Fraud Hotline will be open 7am-8pm, 7 days a week. Shift will be within this time.
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Summary:
The position manages the performance of Fraud Hotline associates who are challenged to provide an elite level of service to the bank’s clients. This includes, but is not limited to, ensuring quality and productivity goals are met. This leader oversees direct support staff who handle both inbound and outbound calls related to potentially fraudulent activities, providing exceptional support to our clients, and working collaboratively with internal teams to mitigate fraud risks. Direct report associates are responsible for fraud protection, which include fact gathering, investigation, direct client contact, and actions for resolution to ensure necessary regulatory expectations are maintained.
The leader supports and leads the team ensuring policies, procedures, and other efforts designed to effectively protect our clients are adhered to without fail. They are also responsible for schedule adherence, employee conduct, and team performance goals.
He/she will monitor communications with clients and internal business partners for timeliness and quality, providing effective feedback to individuals and teams to shape behavior and results; coaches, develops, mentors, and expands the expertise of the Fraud Hotline associates to enable them to deliver a stellar client experience at the point of contact.
Maintains a highly knowledgeable, competent, and technology-literate team. Displays a personal example of professional conduct and commitment to associates and First Horizon.
Essential Duties and Responsibilities:
- Manages to policies/procedures to limit financial risk & improve productivity.
- Oversees the fact gathering and investigation process and advises on actions for resolution while working to ensure Service Level Agreements are maintained.
- Manages escalated client issues that are not resolved at the agent level.
- Measures timeliness and effectiveness of associate actions and communications (written and verbal).
- Coordinates with WFM, as needed, to ensure daily staffing meets business needs and is prepared to address as changes occur.
- Monitors work queues, assigns daily work, and verifies completion to achieve service level standards.
- Coaches team members to achieve individual goals.
- Monitors, evaluates, and reports daily team and individual performance statistics to train and coach employees.
- Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports concerns to Manager.
- Monitors team member attendance and adherence and provides feedback as required.
- Rewards team member performance or takes corrective action as needed.
- Effectively manages multiple escalated issues, setting appropriate priority.
- Identifies opportunities and provides feedback relating to continuous department improvement.
- Demonstrates critical thinking skills, ability to accurately analyze information, make sound decisions, and articulate to leader.
- Maintains professionalism, sense of urgency, accountability, initiative, and a strong work ethic.
- Communicates professionally and effectively with all levels of staff, and business partners, both written and verbally.
Education and/or Work Experience Requirements:
- Experience creating, leading, and growing client-focused, high performance, metric-driven, service-oriented cultures.
- Problem solving ability, and client advocacy and/or voice of the client strategy experience.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external client.
- Excellent computer proficiency (MS Office – Word, Excel and Outlook).
- Must have excellent people-management and leadership skills.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary client service.
- Must have ability to manage multiple processes and be a change agent.
- College Graduate preferred or equivalent, three to five years’ experience in bank product service/operations and management.
Physical Requirements:
- Ability to perform the essential job functions consistent safely and successfully with or without the ADA, FMLA and other federal, state, and local standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
- Must be able to talk, listen and speak clearly on telephone.
About us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More - FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Location: On site at location listed in job posting.
Weekly Scheduled Hours: Fraud Hotline will be open 7am-8pm, 7 days a week. Shift will be within this time.
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
Summary:
The position manages the performance of Fraud Hotline associates who are challenged to provide an elite level of service to the bank’s clients. This includes, but is not limited to, ensuring quality and productivity goals are met. This leader oversees direct support staff who handle both inbound and outbound calls related to potentially fraudulent activities, providing exceptional support to our clients, and working collaboratively with internal teams to mitigate fraud risks. Direct report associates are responsible for fraud protection, which include fact gathering, investigation, direct client contact, and actions for resolution to ensure necessary regulatory expectations are maintained.
The leader supports and leads the team ensuring policies, procedures, and other efforts designed to effectively protect our clients are adhered to without fail. They are also responsible for schedule adherence, employee conduct, and team performance goals.
He/she will monitor communications with clients and internal business partners for timeliness and quality, providing effective feedback to individuals and teams to shape behavior and results; coaches, develops, mentors, and expands the expertise of the Fraud Hotline associates to enable them to deliver a stellar client experience at the point of contact.
Maintains a highly knowledgeable, competent, and technology-literate team. Displays a personal example of professional conduct and commitment to associates and First Horizon.
Essential Duties and Responsibilities:
- Manages to policies/procedures to limit financial risk & improve productivity.
- Oversees the fact gathering and investigation process and advises on actions for resolution while working to ensure Service Level Agreements are maintained.
- Manages escalated client issues that are not resolved at the agent level.
- Measures timeliness and effectiveness of associate actions and communications (written and verbal).
- Coordinates with WFM, as needed, to ensure daily staffing meets business needs and is prepared to address as changes occur.
- Monitors work queues, assigns daily work, and verifies completion to achieve service level standards.
- Coaches team members to achieve individual goals.
- Monitors, evaluates, and reports daily team and individual performance statistics to train and coach employees.
- Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports concerns to Manager.
- Monitors team member attendance and adherence and provides feedback as required.
- Rewards team member performance or takes corrective action as needed.
- Effectively manages multiple escalated issues, setting appropriate priority.
- Identifies opportunities and provides feedback relating to continuous department improvement.
- Demonstrates critical thinking skills, ability to accurately analyze information, make sound decisions, and articulate to leader.
- Maintains professionalism, sense of urgency, accountability, initiative, and a strong work ethic.
- Communicates professionally and effectively with all levels of staff, and business partners, both written and verbally.
Education and/or Work Experience Requirements:
- Experience creating, leading, and growing client-focused, high performance, metric-driven, service-oriented cultures.
- Problem solving ability, and client advocacy and/or voice of the client strategy experience.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external client.
- Excellent computer proficiency (MS Office – Word, Excel and Outlook).
- Must have excellent people-management and leadership skills.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary client service.
- Must have ability to manage multiple processes and be a change agent.
- College Graduate preferred or equivalent, three to five years’ experience in bank product service/operations and management.
Physical Requirements:
- Ability to perform the essential job functions consistent safely and successfully with or without the ADA, FMLA and other federal, state, and local standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
- Must be able to talk, listen and speak clearly on telephone.
About us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More - FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Follow Us
X formerly Twitter
YouTube
See all 64+ Customer Support at First Horizon Bank jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at First Horizon Bank Jobs
Align your credentials to banking service standards
First Horizon operates in a regulated financial environment, so certifications in customer relationship management or financial services compliance strengthen your profile. Document any experience handling regulated client interactions, disputes, or account servicing before you apply.
Target branch and contact center postings separately
First Horizon's Customer Support roles split between branch-based positions and centralized contact center operations. Each has different shift structures and sponsorship lead times, so identify which track fits your location flexibility before reaching out to a recruiter.
Start your OPT application timeline before your program ends
F-1 students can apply for OPT up to 90 days before graduation. If you're targeting a First Horizon Customer Support role on post-completion OPT, submit your I-765 to USCIS early since processing can take two to three months, leaving little buffer for an offer acceptance.
Ask HR directly about LCA filing timelines
For H-1B transfers or new sponsorships, First Horizon must file a Labor Condition Application with the DOL before the I-129 petition reaches USCIS. Ask the recruiting team at what stage they initiate that process so your start date expectations are realistic.
Use Migrate Mate to filter open roles by sponsorship type
Banking employers list Customer Support openings across multiple channels without flagging sponsorship availability clearly. Use Migrate Mate to browse First Horizon's verified sponsoring roles and filter by visa category so you apply only to positions where your status is a confirmed fit.
Prepare for employment verification requirements at onboarding
First Horizon, like all banks, uses E-Verify for new hires. Have your work authorization documents ready before your start date, including your I-94, visa stamp, and any pending EAD or approval notices, to avoid delays in clearing the onboarding compliance process.
Customer Support at First Horizon Bank jobs are hiring across the US. Find yours.
Find Customer Support at First Horizon Bank JobsFrequently Asked Questions
Does First Horizon Bank sponsor H-1B visas for Customer Supports?
Yes, First Horizon Bank has sponsored H-1B visas for Customer Support roles. Banking contact center and client services positions can qualify as specialty occupations when the role requires a bachelor's degree in a relevant field such as finance, business, or communications. Your job offer letter and degree must clearly demonstrate that connection for USCIS to approve the petition.
Which visa types does First Horizon Bank commonly sponsor for Customer Support roles?
First Horizon has sponsored H-1B, TN, and F-1 OPT and CPT authorizations for Customer Support functions, along with employment-based Green Card pathways including EB-2 and EB-3 for longer-tenured employees. TN is an option for Canadian and Mexican nationals in eligible professional categories. F-1 students often start on CPT or OPT before transitioning to H-1B sponsorship after the cap lottery.
What qualifications and experience does First Horizon Bank expect for Customer Support roles?
Most Customer Support positions at First Horizon expect experience in financial services, banking operations, or high-volume client-facing environments. Roles often involve account management, dispute resolution, or regulatory compliance support, so familiarity with banking software platforms and consumer protection standards strengthens your application. A bachelor's degree in business, finance, or a related field is typically required for sponsored positions.
How do I apply for Customer Support jobs at First Horizon Bank?
You can browse and apply for Customer Support roles at First Horizon Bank directly through the company's careers portal or through Migrate Mate, which lists First Horizon's open positions filtered by visa sponsorship eligibility. Applying through a sponsorship-focused platform helps you confirm upfront that the role supports your visa category before investing time in the application process.
How do I manage the timing between a job offer and my visa filing at First Horizon Bank?
Once First Horizon extends an offer, the H-1B filing process begins with a DOL Labor Condition Application, which takes about seven business days under standard processing. The I-129 petition follows. If you're transferring an existing H-1B, you can start work upon receipt notice. New cap-subject cases require an October 1 start date, so offers made in spring align with that cycle.
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