Technical Customer Support Jobs at ADT with Visa Sponsorship
Technical Customer Support jobs at ADT blend security systems knowledge with hands-on troubleshooting, and the company has a consistent track record of sponsoring work visas for qualified candidates in this function. If you're targeting a support career in the security services industry, ADT is worth pursuing.
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Get Access To All JobsAt ADT, we’re reimagining what security, smart home technology, and connected solutions can look like, and building the teams who bring that vision to life. If you’re a tech-savvy recruiter who loves finding exceptional talent and shaping high-performing teams, this is your chance to make a real impact in a company trusted by millions. ADT follows a 4 days onsite and 1-day remote schedule.
About the Role
We’re searching for a Corporate Recruiter with deep experience in Technology recruiting to help scale the teams behind ADT’s products, platforms, and digital experiences. You’ll partner with Technology and Product leaders to deliver top-tier talent, influence hiring strategy, and elevate the candidate experience—while supporting our mission of creating safe, smart, and secure ways for people to live.
What You’ll Do
- Manage full-cycle recruiting for technical roles across ADT, including Software Engineering, Cloud Infrastructure, Cybersecurity, IT, Data, and Product
- Build innovative sourcing strategies that help us compete in a fast-moving technology market
- Serve as a trusted talent advisor to hiring leaders, using data and market insights to shape decisions
- Proactively develop pipelines and cultivate relationships with top technical talent
- Create a seamless, positive candidate experience that reflects ADT’s commitment to trust and transparency
- Support employer branding initiatives to highlight ADT as a top destination for tech careers
- Track recruiting metrics and use analytics to continuously refine your approach
What You Bring
- 3–7+ years of recruiting experience, including strong expertise in hiring for Technology functions
- Strong understanding of technical skillsets across engineering, cloud, data, IT, and cybersecurity
- Experience recruiting in a competitive tech market, with the ability to think creatively and strategically
- Excellent relationship-building and influencing skills
- Ability to thrive in a fast-paced environment and adapt to evolving business needs
- A collaborative and inquisitive mindset
Why You’ll Love Working at ADT
- Be part of a company transforming the future of smart security and technology
- Work with supportive leaders who value partnership, innovation, and continuous improvement
- Opportunities to influence hiring strategy and help shape the next chapter of ADT’s tech evolution
- Competitive compensation, growth opportunities, and a people-first culture
In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.
Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
At ADT, we’re reimagining what security, smart home technology, and connected solutions can look like, and building the teams who bring that vision to life. If you’re a tech-savvy recruiter who loves finding exceptional talent and shaping high-performing teams, this is your chance to make a real impact in a company trusted by millions. ADT follows a 4 days onsite and 1-day remote schedule.
About the Role
We’re searching for a Corporate Recruiter with deep experience in Technology recruiting to help scale the teams behind ADT’s products, platforms, and digital experiences. You’ll partner with Technology and Product leaders to deliver top-tier talent, influence hiring strategy, and elevate the candidate experience—while supporting our mission of creating safe, smart, and secure ways for people to live.
What You’ll Do
- Manage full-cycle recruiting for technical roles across ADT, including Software Engineering, Cloud Infrastructure, Cybersecurity, IT, Data, and Product
- Build innovative sourcing strategies that help us compete in a fast-moving technology market
- Serve as a trusted talent advisor to hiring leaders, using data and market insights to shape decisions
- Proactively develop pipelines and cultivate relationships with top technical talent
- Create a seamless, positive candidate experience that reflects ADT’s commitment to trust and transparency
- Support employer branding initiatives to highlight ADT as a top destination for tech careers
- Track recruiting metrics and use analytics to continuously refine your approach
What You Bring
- 3–7+ years of recruiting experience, including strong expertise in hiring for Technology functions
- Strong understanding of technical skillsets across engineering, cloud, data, IT, and cybersecurity
- Experience recruiting in a competitive tech market, with the ability to think creatively and strategically
- Excellent relationship-building and influencing skills
- Ability to thrive in a fast-paced environment and adapt to evolving business needs
- A collaborative and inquisitive mindset
Why You’ll Love Working at ADT
- Be part of a company transforming the future of smart security and technology
- Work with supportive leaders who value partnership, innovation, and continuous improvement
- Opportunities to influence hiring strategy and help shape the next chapter of ADT’s tech evolution
- Competitive compensation, growth opportunities, and a people-first culture
In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.
Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
See all Technical Customer Support Jobs at ADT
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Get Access To All JobsTips for Finding Technical Customer Support Jobs at ADT
Certify Your Security Systems Technical Background
ADT's Technical Customer Support roles require demonstrated knowledge of alarm systems, networking, or IP cameras. Obtaining industry certifications like CompTIA A+ or vendor credentials before applying signals you're ready to troubleshoot ADT's residential and commercial product lines from day one.
Target ADT Roles Listing Visa Sponsorship Explicitly
Not every ADT Technical Customer Support posting will note sponsorship availability. Search for postings that include language about work authorization support, and cross-reference open roles against sponsorship-friendly positions using Migrate Mate to filter specifically for ADT listings that match your visa status.
Understand Which Visa Pathway Fits Your Timeline
ADT sponsors H-1B, E-3, F-1 OPT, and employment-based Green Card pathways. If your OPT is expiring, clarify with the recruiter upfront whether the role is cap-subject H-1B or if E-3 applies to you, since timelines and filing windows differ significantly between them.
Align Your Degree Field to Specialty Occupation Standards
For H-1B or EB-2 sponsorship, USCIS requires a direct link between your degree and the Technical Customer Support role. Degrees in computer science, information systems, or electrical engineering map cleanly. A mismatch between your field and the job description can trigger a Request for Evidence.
Clarify PERM Labor Certification Expectations Early
If you're pursuing a Green Card through ADT, DOL's PERM process requires the company to conduct a supervised recruitment effort before filing. Confirming whether ADT has an established PERM pipeline for Technical Customer Support roles saves months of uncertainty after your offer is in hand.
Prepare for ADT's Remote and On-Site Support Role Distinctions
ADT posts both remote and field-based Technical Customer Support positions. Your work location can affect your LCA filing, since DOL requires Labor Condition Applications to reflect the actual worksite. Confirm the role's location structure before your employer files to avoid compliance issues.
Frequently Asked Questions
Does ADT sponsor H-1B visas for Technical Customer Supports?
Yes, ADT sponsors H-1B visas for Technical Customer Support roles when the position qualifies as a specialty occupation under USCIS standards. Roles requiring a bachelor's degree or higher in a directly related field, such as computer science or information systems, are the strongest candidates for H-1B sponsorship. Confirm sponsorship availability with the recruiter early in the process, since not every posting is pre-approved for sponsorship.
How do I apply for Technical Customer Support jobs at ADT?
Apply directly through ADT's careers portal, or use Migrate Mate to browse open Technical Customer Support roles at ADT filtered by visa sponsorship eligibility. Tailor your resume to highlight security systems troubleshooting, customer-facing technical experience, and any relevant certifications. If you need visa sponsorship, note your work authorization status clearly in your application so recruiters can route you to sponsorship-eligible postings.
Which visa types does ADT commonly sponsor for Technical Customer Support roles?
ADT sponsors H-1B visas for specialty occupation roles, E-3 visas for Australian citizens working in qualifying technical positions, and F-1 OPT and CPT for students in eligible degree programs. For candidates pursuing permanent residence, ADT has also sponsored EB-2 and EB-3 employment-based Green Card pathways for Technical Customer Support positions, typically after a period of full-time employment.
What qualifications does ADT expect for Technical Customer Support positions?
ADT typically looks for candidates with a background in IT support, network troubleshooting, or electronic security systems, along with strong customer communication skills. A bachelor's degree in a technical field strengthens your H-1B eligibility. Hands-on experience with alarm panels, IP networking, or remote diagnostics tools is frequently mentioned in job postings and will differentiate your application from candidates with only call center backgrounds.
How do I time my application around ADT's visa sponsorship process?
If you're targeting H-1B sponsorship, the annual cap registration window opens in March and employment can begin October 1 at the earliest, so a late-fall or winter offer gives your employer enough lead time. For E-3 or OPT extensions, timelines are more flexible. Start conversations with ADT recruiters at least three to four months before your current work authorization expires to allow for filing preparation.